Convergys Contact Management Outsourcing Overview
What is Convergys Contact Management Outsourcing?
Convergys Contact Management Outsourcing Client Solutions include the following:
- Customer Care - that helps build relationships by delivering a personalized, multichannel customer experience, combined with decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global outsourcing to design, unify, and optimize the customer care experience.
- Revenue Generation - designed to find, acquire, and keep customers and help them spend more. It transforms data into intelligence to build rapport and optimize the results of each interaction - whether that's reactive when a customer contacts you or proactive, outbound selling.
- Technical Support - delivers personalized, excellent service to everyone from new users with routine questions to IT professionals requiring advanced technical support from engineers with deep experience and advanced certifications.
- Collections - helps companies increase customer satisfaction, loyalty, and lifetime customer value while ensuring compliance and resolving delinquencies faster.
- Home Agent - combines the many advantages of home agent staffing with proven security, technology, compliance, and operational expertise for recruiting, training, coaching, and managing home agents with extensive experience in both brick-and-mortar and home agent solutions.
- Chat Agent - delivers the chat engagement experience your customers demand, with the operational support and scalability your company needs.
Convergys Contact Management Outsourcing Customers
Convergys Contact Management Outsourcing Video