Corvil Customer Service and Technical Support

Senior Network Engineer at a financial services firm with 501-1,000 employees
Their technical support is really good. I used to work for big organisations where I'm used to dealing with a lot bigger vendors where, when you raise a ticket it goes into this "first-line" type of queue and they don't really do a lot with it. Effectively, they just give you a ticket number, make some notes, and then pass it on to some engineering team. What's really nice about Corvil is, first of all, you don't have to fill in a web-based form or call some number. You can just email support. You get hold of someone straight away who knows what he or she is doing. There's no passing around. You're straight in touch with someone who understands and can support the product. They don't start asking for things like serial numbers. Straight away you're into, "This is my problem, here are my logs," and they'll help you fix it. And when they do fix it, they're very knowledgeable guys. Most of the stuff is fixed by the person I'm emailing. In a few circumstances they have to go back to "engineering," but most of the time they'll fix it there and then or tell me how to do it. Support is really good. Maybe as Corvil gets bigger that will change but I hope not! View full review »
Kaarthik Elangovan
User at a financial services firm with 10,001+ employees
Corvil's technical support staff are very amazing. They're very responsive. They come back to us immediately. For example, Corvil provides something called the analytic stream, which is something that you can use in real-time. As I said, I wrote a process which does an end-of-day download of the data into a CSV and then I do more visualizations via CDF. We are trying to see if we can do the same thing in real-time. Mine runs at 5:30pm after the markets are closed. This one is more real-time, so we get the data as Corvil is decoding. We emailed Corvil support, myself and a couple of other developers, and said we need a connector API, because they provide APIs for different sources. We wanted to use Apache Kafka, which is an open-source platform. We said we need a connector for that. They have pre-built, pre-developed APIs. We said we need an account as well. I did not have a developer account with them. They immediately created an account and put the packet in there, and it was good to go. This all happened within one hour. They also have a dedicated sales person at Corvil and a dedicated business/technical person who comes and trains us and who can also come and do setups for us. They visit regularly. They come here to check how we're doing and if we need help. Their support is awesome. I'm very impressed with them. I've been in this industry for ten-plus years and I don't know another vendor who works like this. View full review »
User with 10,001+ employees
The technical support is good. We can get an answer within the same day sometimes. However, if more analysis is required, then they will provide you updates. Often, an issue can be a bit more complex, then it take some time. Usually, if there are any questions or issues, we just send it to the support team, and they will immediately start looking into it and provide some updates on it. View full review »
Srini Venkatesan
Director at a financial services firm with 10,001+ employees
Corvil technical support is very receptive. We have never had issues with them. Whenever we have had issues or whenever we have had to raise tickets, they have been pretty prompt in responding back. We're happy with their technical assistance. View full review »
EMEA Head of Electronic Trading App Management at a financial services firm with 10,001+ employees
I have had some interactions with their technical support. We have a strong relationship with the people there. Generally, the response has been very good. They give us their time when we need them. My opinion is favorable. View full review »
Network Operations at a financial services firm with 1,001-5,000 employees
Their technical support is very good. They usually respond within 24 hours and are very knowledgeable. A recent example where we contacted support: We had an issue where we installed the latest decoder pack 1812, but it was causing Watchdog errors. They had a fix right away. They found out the decoder which was having issues and recommended installing 1901. View full review »

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