CRITICALSTART Reviews

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Real User
Cyber Security Manager at a energy/utilities company with 1,001-5,000 employees
Aug 17 2020

What is most valuable?

The ability to review and close out tickets or alerts through our mobile phone and being able to interact with engineers on their side via the app are the most valuable… more »

How has it helped my organization?

Sometimes the hardest part of showing a ROI with Security in general, is the fact that when you do not have an incident there. Then comparing that to when a peer has an… more »

What needs improvement?

They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a… more »

What's my experience with pricing, setup cost, and licensing?

I think pricing is fair. They're fairly priced. I don't think that they're over. I don't think that they're undercutting other people. I think that they find that they do… more »

Which solution did I use previously and why did I switch?

We did everything in-house.

What other advice do I have?

I love the fact that they were local to the DFW area because I know them and they know me. When I've had to have some heart-to-heart conversations, it's simple enough to… more »

Which other solutions did I evaluate?

I went off of peer reviews. The other vendors didn't meet my expectations or my criteria but that doesn't mean that they don't meet somebody else's. There were two or… more »
DavidSun
Real User
IT Manager at a manufacturing company with 51-200 employees
Aug 23 2020

What is most valuable?

The 24/7 SOC security: There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible… more »

How has it helped my organization?

It removed a huge task from my shoulders onto someone who it's their profession to do this because I'm not from a security background. It definitely makes my life a lot easier. In terms of company, we… more »

What needs improvement?

Our infrastructure is very simple. The service covers almost all the endpoints, except that a service we use doesn't have a function that can control portable storage. It does scan everything… more »

What's my experience with pricing, setup cost, and licensing?

It costs a lot for what we felt comfortable to spend. We just decided to bite the bullet because we have to do something as a requirement first, and we have to have all our areas covered. In terms of… more »

What other advice do I have?

So far, I'm very happy with the service. However, we have no comparison. This is the first ever MDR service that we have used. We have not had enough time to really verify the protection that the… more »

Which other solutions did I evaluate?

Before we committed to CRITICALSTART, we did shop around. We saw two approaches: * Having real humans to go through every single process and help create playbooks. * Using some sort of artificial… more »
Learn what your peers think about CRITICALSTART. Get advice and tips from experienced pros sharing their opinions. Updated: August 2020.
438,441 professionals have used our research since 2012.
RyanCarter
Real User
Vice President, Security at StackPath
Aug 05 2020

What is most valuable?

Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go… more »

How has it helped my organization?

Before we really had anything in place, or when we didn't use them in a managed way, we felt overloaded with issues like: "How do we deal with all these alerts?" "Is this… more »

What needs improvement?

We've had a little bit of frustration with some of the alerts that we receive because they're not as high-priority for our type of organization, as we are very… more »

What's my experience with pricing, setup cost, and licensing?

I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal. As far as using them to purchase software and… more »

Which solution did I use previously and why did I switch?

Prior to using CRITICALSTART we were just managing things ourselves completely, without any help. But we brought them on pretty early after the company's creation, so it… more »

What other advice do I have?

The biggest lesson I've learned from using CRITICALSTART is that you don't necessarily need an internal SOC to make your customers happy. We get asked all the time on… more »

Which other solutions did I evaluate?

We didn't evaluate other options. I have worked with the architect that I have for a long time now, and I know that he had evaluated options when he was at IBM. I didn't… more »
Real User
CISO at a hospitality company with 1,001-5,000 employees
Aug 06 2020

What is most valuable?

The most valuable part of the service is that they are 100 percent taking care of all first-line alerts. With eyes on glass, fingers on keyboard, they're doing the work… more »

How has it helped my organization?

We didn't have a security team before. If I were to say the service had improved our organization, it might lead you to think we were doing security a certain way before… more »

What needs improvement?

The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor… more »

What's my experience with pricing, setup cost, and licensing?

You get what you pay for.

Which solution did I use previously and why did I switch?

Prior to CRITICALSTART, we were a customer of Arctic Wolf. It's really not even fair to compare the two companies, because Arctic Wolf was not a 24/7 SOC operation, even… more »

What other advice do I have?

In terms of advice, I don't feel that implementing this service is any different than implementing any other system into your environment. A lot relies on your project… more »

Which other solutions did I evaluate?

Compared to the competitors that we looked at, CRITICALSTART had a longer history, even though they were a young company. I liked that they were not using proprietary… more »
Dmitri Chernyshev
Real User
Director of Infrastructure and IT at a energy/utilities company with 51-200 employees
Aug 12 2020

What is most valuable?

There are two parts of CRITICALSTART's services that are most valuable to us * The MDR solution where they monitor our computers, laptops, and users across the board. * Their knowledge of Palo Alto… more »

How has it helped my organization?

In terms of the MDR, if we didn't use CRITICALSTART, we would have to hire a full-time person to sit and do that job. It frees up resources. It's far less expensive for the company to hire… more »

What needs improvement?

There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design.

Which solution did I use previously and why did I switch?

We used in-house solutions and it was more involved. There was more time spent with longer project timelines. With CRITICALSTART, we were able to get delivery and get things done quickly.

What other advice do I have?

The new web portal they implemented is quite robust. It's very next-generation, but it does need small tweaks. You have to get used to it and learn a little bit about it. That's why I prefer the… more »

Which other solutions did I evaluate?

We looked at other solutions that other folks provide and nobody came close. We had previous experience. We had acquired three other companies in a similar business line to ours, and those folks… more »
Preston Broesche
Real User
Director of Information Technology at Kirby Corporation
Aug 27 2020

What is most valuable?

The Trusted Behavior Registry helps resolve alerts in the sense that CRITICALSTART is doing a lot of that initial triage for me. Out of a given 500,000 events and alerts… more »

How has it helped my organization?

The most valuable part of the service is the time saved. CRITICALSTART helps with so many of these alerts that my team and I don't get alert fatigue. It saves us time to… more »

What needs improvement?

The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my… more »

What's my experience with pricing, setup cost, and licensing?

Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to… more »

Which solution did I use previously and why did I switch?

We were all internal prior to using CRITICALSTART for this. We didn't use a third-party external service to look at any of this data. We were actually doing it ourselves.

What other advice do I have?

I would suggest using a phased approach, instead of dumping everything in from the beginning and then trying to sort it out, triage-wise. If you add types of sources or… more »

Which other solutions did I evaluate?

I knew of a few other options. Alert Logic is one of them, and there was another one called Fulcrum that has a service now around it, but it's nowhere near the maturity of… more »
Charles F.
Real User
Senior Director of IT Security at a financial services firm with 501-1,000 employees
Aug 02 2020

What is most valuable?

We benefit from alert reduction and the ability to cross-correlate multiple logs to achieve a more secure environment. CRITICALSTART consolidates alerts, creates… more »

How has it helped my organization?

The transparency is extremely effective. The ability to maneuver through the GUI (the front-end) allows the team to be more effective and perform their job efficiently and… more »

What needs improvement?

Our analysts do like getting into the console more than they like getting into the mobile app. We have questioned them on the level of an alert and why alerts have come in… more »

What's my experience with pricing, setup cost, and licensing?

Their pricing was very competitive with other vendors. Their ability to be creative struck me as being very customer service friendly. Their creativity in pricing and… more »

Which solution did I use previously and why did I switch?

We weren't able to have a comprehensive, overarching view of our environment because we couldn't get all our log sources into the previously managed service SIEM solution… more »

What other advice do I have?

Do your homework. Compare the big boys, the larger managed service solutions, with some of the more boutique ones, like CRITICALSTART, and ask yourself: What is it that… more »

Which other solutions did I evaluate?

We looked at two other big companies. My main thought process was I wanted to go with a smaller, more boutique firm where I felt I would get personal, undivided attention… more »
Lynn Roth
Real User
Director of IT at Solana
Aug 02 2020

What is most valuable?

The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly. They do… more »

What needs improvement?

The UI has become slower but it's not something I would call them out on.

What's my experience with pricing, setup cost, and licensing?

The price was less than I would have expected.

What other advice do I have?

Our expectations have been met in terms of services delivered on time, on budget, and on spec. The implementation went as expected. The pricing hasn't been an issue. Everything went as was decided at the beginning. Everything has gone… more »

Which other solutions did I evaluate?

We did evaluate another solution but we like CRITICALSTART's pricing and we liked the people that we were working with.

What is CRITICALSTART?

The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

Making things worse – a well-documented cybersecurity talent shortage so those security professionals are fewer and farther between than ever before. That’s why forward-thinking, security-conscious organizations are turning to CRITICALSTART and our award-winning MDR services. A 99% reduction in incidents. 100% transparency into their environments. 24x7x365 monitoring and expertise to immediately investigate, escalate, respond to, and contain security threats. With CRITICALSTART MDR Services, security operations have never been so simple, efficient and effective.

Also known as
Critical Start
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