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What is CXone Workforce Optimization?

CXone Workforce Optimization unlocks the potential of your team by inspiring employees' self-improvement, amplifying quality management efforts to enhance the customer experience, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership & accountability, and is fully integrated with NICE inContact CXone.

Also known as
inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover
CXone Workforce Optimization customers

Avaya, Cisco, Depaul University, Shoretel, Stellarone Bank

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