The tool is not that fast. It can take time to build a query and to run the query  There are plenty of features that would be great for them to develop so that we can simply be more antivirus.

It's all on the analysis part. They currently support from email only. If we have a problem with Cybereason like high memory utilization, for example, we send an email to their team and they respond when they see it, but there is no on-call support. They don't offer the ability to call them.