Cybereason Endpoint Detection & Response Room for Improvement

Information Security Administrator at a insurance company with 1,001-5,000 employees

Ad hoc higher-level reporting to senior management could be implemented. That's definitely an area of improvement that they need to focus on.

Their endpoint protection piece for device management and storage device protection could use maturation. 

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FP
Senior Project Manager at a transportation company with 10,001+ employees

I can't tell how much it detects and how much it doesn't detect. This I don't know. However, this isn't my area of expertise. That said, detection could always be improved upon.

Reporting could be a bit more granular so that we had the ability to check regions and countries. I just noticed that, for instance, if I look at our servers, it's either "contained" or it's "not contained". I don't have the option, for instance, to look at countries. It only allows me to look at users as one big group.

It is useful to have a bit of training on the solution first. It's not as intuitive, as, say, your iPhone.

It would be helpful if, in the future, there was a more efficient way to upgrade the sensors directly from the cloud. Basically on each end device, you're deploying a sensor. They call it a sensor, other companies call it something else, but they call it sensor. That's where you have the version of the software. To upgrade, for instance from 19 to 20, today we have to do it internally. I know they have it in the pipeline to make the upgrades easier, but they don't know by when it will be released. If it could be done directly from the console to all servers, that it would be a nice feature.

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TG
Technical Consultant at Revel Tech Security Sdn Bhd

The technical support will need to be improved.

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Learn what your peers think about Cybereason Endpoint Detection & Response. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
512,711 professionals have used our research since 2012.
TA
Systems Engineer at a tech services company with 11-50 employees

There are not many resources in this region for Cybereason, although I have seen some webinars and technical sessions for it.

Cybereason is not flexible in terms of needing a lot of servers, or assets. My understanding is that it requires a lot of components to keep it alive. This is unlike BitDefender, which only needs one virtual machine that you upload and run. Some customers don't have the resources available for this.

They do not have anything related to mailbox security.

Cybereason does not have sandbox functionality.

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AD
Global IT Project Manager at a manufacturing company with 10,001+ employees

The integration with Microsoft solutions and Microsoft capabilities needs to be improved. Also, the agility to be ready for a new platform.

Stability needs to be improved.

The issue for me is the platform supportability. When there is a new version of OS, that is something that has to be improved.

The communication is not clear and we are not receiving the messages on the tests to know if it works or not.

Linux was a bad experience and Micro OS was a disaster.

The biggest issue is the platform for Micro OS and Linux are not supported.

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Learn what your peers think about Cybereason Endpoint Detection & Response. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
512,711 professionals have used our research since 2012.