Cylance Reviews

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Donald Dindial
Real User
Owner at Terra Controls
Mar 19 2020

What is most valuable?

The most valuable part of this solution is that it is advanced technology. Cylance is an engine, it is not a signature-based antivirus protection solution. It is based on the AI (Artificial… more»

What needs improvement?

False positives could be improved. Cylance picks up a lot of them. If the people who are looking for this type of review are more into the business perspective and they are from an SME (Small and… more»

What's my experience with pricing, setup cost, and licensing?

For the license, we just paid for the number of endpoints we have and that is about it. In the end, the cost is about the same amount as McAfee, so they are definitely competitive when it comes to… more»

Which solution did I use previously and why did I switch?

We were actually using McAfee first and now we switched to Cylance last year. Cylance is a more advanced technology and that is why we chose to go with it.

What other advice do I have?

Advice that I would give to anyone considering switching to this solution is you should go for it if you have the money set aside to switch. But also I would spend additional for professional services… more»

Which other solutions did I evaluate?

We had been using McAfee for some time before considering Cylance. McAfee's performance seemed good and the support and everything are fine for us here. I have never had issues with them. But we saw a… more»
Donald Dindial
Real User
Owner at Terra Controls
Mar 17 2020

What is most valuable?

The most valuable feature is the AI and ML-based virus protection that does not rely on signature-based detection methods. The way this product works is that it does not go to a central server to pick… more»

How has it helped my organization?

We have not had any data breaches. It has found flaws inside of our security procedures that enabled us to close the holes.

What needs improvement?

There are a lot of false positives and it takes up a lot of time. This is something that should be improved. I would like to see them fix the alerting system so that the endpoint reporting is a bit… more»

What's my experience with pricing, setup cost, and licensing?

We paid according to the number of endpoints that we have and it was approximately the same that we were paying for McAfee. The monthly fee is $55 USD per user.

Which solution did I use previously and why did I switch?

We were using McAfee first, and as of last year, we switched to Cylance. McAfee is not a proactive solution. McAfee's support and everything were fine, but the Cylance product is used by the G7… more»

What other advice do I have?

I don't think too much about the features when it comes to an antivirus solution, such as this. When you try to combine too much into one product, you end up affecting the product as a whole. If… more»
Find out what your peers are saying about Cylance, CrowdStrike, SentinelOne and others in Endpoint Protection (EPP) for Business. Updated: April 2020.
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C.J. Oosthuizen
Real User
Head of Cloud Services and Projects at Grove Group
Dec 17 2019

What is most valuable?

The protection, specifically for endpoint protection, has been the most valuable. With Cylance AI and Machine Learning, it's ensuring that all types of malware, PUP (Potential Unwanted Programs) and Memory Protection your endpoint devices are fully protected, even with day zero threats. Cylance also… more»

How has it helped my organization?

With no on-premise hardware required, we easily deployed the Cylance solutions to our end-points. The Cylance Admin console is web-based and it's easy to create custom policies, add zones and manage all our end-points all in the same admin portal.

What needs improvement?

To be honest, I think the product is, overall, quite good. It's working with AI Technology and machine learning that is connected to the Cylance Infinity Cloud. It picked up malicious files that other vendors didn't. It's actually been great on its own. Cylance is also launching mobile protection in… more»

What other advice do I have?

You can obviously get in touch with a partner (Grove Group) like us, and we can arrange a POC for your business. While we're dealing with the POC, it will showcase the product and how valuable the product is for your business. Plus, it will actually show what defective files it's picking up in… more»
Real User
Co-Founder, CEO at a tech services company with 11-50 employees
Sep 25 2019

What is most valuable?

On the management side, we liked the way it displays things.

What needs improvement?

The downside is that the information displayed is not enriched enough. There was not much information available, that we could see. It should provide more details about the events that they have detected. There should be more information available post-incident. Basically, the user is informed that… more»

What other advice do I have?

The lack of details for the user is partly because of the way they detect. it is done passively, rather than dynamically, so they don't have a lot of information about the things that they already caught. The suitability of this solution for any particular person will depend on their expectations. I… more»

Which other solutions did I evaluate?

We have evaluated many products. In fact, we tested most of them for our purposes of developing our own. Because we did a competitive analysis, we are keeping most of the information private. However, I can say that SentinelOne, CrowdStrike, and Carbon Black give you a lot more information than… more»
Real User
Software Engineer at a tech services company with 1-10 employees
Mar 26 2019

What is most valuable?

The vulnerability management is the most valuable feature of this solution.

How has it helped my organization?

It streamlines the data and makes it a lot easier to access and sift through. The solution has also helped us a lot in terms of making threats a lot more obvious with our… more»

What needs improvement?

I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice.

What's my experience with pricing, setup cost, and licensing?

Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees.

Which solution did I use previously and why did I switch?

We went with this product because we were integrating a bunch of other vulnerability threat management solutions. It handles situations that the other threat management… more»

What other advice do I have?

It works well and covers a good number of the bases you need covered for general cybersecurity and vulnerability management. I would rate it a nine out of ten for great… more»

Which other solutions did I evaluate?

My co-worker planned out what threat tools we needed, and Cylance was one of them.
Real User
Head of IT Operations at a manufacturing company with 1,001-5,000 employees
Jan 22 2020

What is most valuable?

Cylance is quite lightweight and does not require constant updates. The Application Guard and ByteGuard are useful features.

What needs improvement?

The OPTICS component could be made more user-friendly with respect to giving people more information. There are some issues that we have around our configuration, so I think that more training with respect to setup and configuration would… more»

What's my experience with pricing, setup cost, and licensing?

I think that the price we are paying is good for what it is. It could always be cheaper, but cheaper doesn't make it better.

Which solution did I use previously and why did I switch?

The company did use another solution prior to Cylance, but I don't know what it was.

What other advice do I have?

Cylance is a product that I recommend trying. It is different from the traditional products that are out there like Symantec, McAfee, and Sophos. This technology is very good, very stable, and we have great trust in it and what it delivers… more»
Sven Aurich
Real User
Wirtschaftsprüfer, CPA, Steuerberater at a financial services firm with 11-50 employees
Jul 12 2019

What is most valuable?

The most valuable feature is that it's quite small, and does not consume too many system resources.

What needs improvement?

Improvements could be made on the user interface of the console. Also, right now it's just an antivirus and there's no firewall or anything. So we have to use the Windows firewall. It's a good firewall. But I think other companies have… more»

What's my experience with pricing, setup cost, and licensing?

We would just add more if there are new users, but right now you just need one license for per user.

Which solution did I use previously and why did I switch?

Previously, we used Norton. We switched because Norton was very, very, heavy on consuming system resources. The computer itself was very, very slow and buggy. It took a lot of time for backup and things like that.

What other advice do I have?

You just have to download it from the Cylance website, so it's pretty easy. You have to be careful because if you have more firewalls you have to buy a separate product and the question is: How does it work with the firewall from a… more»
Real User
Technology Specialist at a tech vendor with 11-50 employees
Mar 23 2020

What is most valuable?

The most valuable features of this solution are that it's: * Easy to use * Minimalist * Has good RAM capacity for the power I need. * Isn't bulky.

What needs improvement?

It should have better support for Windows and Mac.

Which solution did I use previously and why did I switch?

I have used other free products. You can't directly compare those solutions with Cylance because they're free products and Cylance is paid. It's not good to compare them. I had a virus attack and malware on my PC even when I used the free solutions. I don't think it works. Those solutions were very… more»

What other advice do I have?

My advice to someone considering this solution is that it's a popular product and you should really go for it. Cylance is a new company with a very innovative concept. I really like its detection, its scans, and the machine learning. I would recommend this solution. I'd rate Cylance a nine out of… more»
See 3 More Cylance Reviews

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User Assessments By Topic About Cylance

Find out what your peers are saying about Cylance, CrowdStrike, SentinelOne and others in Endpoint Protection (EPP) for Business. Updated: April 2020.
407,845 professionals have used our research since 2012.

Cylance Questions

What is Cylance?

Cylance® is revolutionizing cybersecurity with products and services that proactively prevent, rather than reactively detect the execution of advanced persistent threats and malware. Our technology is deployed on over four million endpoints and protects hundreds of enterprise clients worldwide including Fortune 100 organizations and government institutions.

Cylance customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

BUYER'S GUIDE
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