Cylance Reviews

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Eric Rise
Real User
Network Administrator
Mar 05 2018

What is most valuable?

Centralized dashboard online which can be used for managing a huge product. Anything I need done can be done from a single website.

How has it helped my organization?

Rather than having to log onto a central server to manage the endpoint protection, I can log onto the dashboard to manage everything. No on-premise server required… more»

What needs improvement?

Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment. It is not hard to decipher and add a global safe… more»

What's my experience with pricing, setup cost, and licensing?

Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting… more»

If you previously used a different solution, which one did you use and why did you switch?

I had just renewed a three year subscription to a very popular endpoint protection suite when I went to a Cylance roadshow and discovered how poorly protected my… more»

What other advice do I have?

Do your homework. Demo products to see how they will work within your environment and involve your end users. End users are key to testing these deployments and what their… more»

Which other solutions did I evaluate?

Reviewed these: SEP, Cisco, McAfee, and discussed Palo Alto options as well.
C.J. Oosthuizen
Real User
Head of Cloud Services and Projects at Grove Group
Jul 16 2019

What is most valuable?

The protection, specifically for endpoint protection, has been the most valuable. With Cylance AI and Machine Learning, it's ensuring that all types of malware, PUP (Potential Unwanted Programs) and Memory Protection your endpoint devices are fully protected, even with day zero threats. Cylance also… more»

How has it helped my organization?

With no on-premise hardware required, we easily deployed the Cylance solutions to our end-points. The Cylance Admin console is web-based and it's easy to create custom policies, add zones and manage all our end-points all in the same admin portal.

What needs improvement?

To be honest, I think the product is, overall, quite good. It's working with AI Technology and machine learning. It picked up files that other platforms don't pick up. I don't really see any improvement. It's actually been great on its own. I would say one thing that they might need to bring in is… more»

What other advice do I have?

You can obviously get in touch with a partner (Grove Group) like us, and we can arrange a POC for your business. While we're dealing with the POC, it will showcase the product and how valuable the product is for your business. Plus, it will actually show what defective files it's picking up in… more»
Find out what your peers are saying about Cylance, CrowdStrike, SentinelOne and others in Endpoint Protection for Business. Updated: September 2019.
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Andrew S. Baker (ASB)
Real User
Cybersecurity & IT Professional (VirtualCIO) at a tech services company with 1-10 employees
Nov 02 2017

What is most valuable?

The CylancePROTECT agent is very low on CPU usage, so it has virtually no adverse impact on my servers, desktops, or workstations. I am also quite impressed with its… more»

How has it helped my organization?

My clients have not had to contend with time-consuming false positives, nor have they had to worry about zero-day attacks, even for systems which have been off the network… more»

What needs improvement?

The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems.

What's my experience with pricing, setup cost, and licensing?

The initial endpoint cost may seem a little high (~$55/device/year), but when you look at the total peace of mind that the solution of Cylance endpoint protection… more»

If you previously used a different solution, which one did you use and why did you switch?

Yes, I used and supported a previous solution, but changed, because of system performance impact, and management of the client-side activity databases. (The old solution… more»

What other advice do I have?

We would encourage everyone evaluating endpoint protection solutions to run a 30-day pilot (minimum) in their own environments and with a representative set of devices. Be… more»

Which other solutions did I evaluate?

We evaluated Webroot, Symantec, Sophos, and Barkly.
Real User
Co-Founder, CEO at a tech services company with 11-50 employees
Sep 25 2019

What is most valuable?

On the management side, we liked the way it displays things.

What needs improvement?

The downside is that the information displayed is not enriched enough. There was not much information available, that we could see. It should provide more details about the events that they have detected. There should be more information available post-incident. Basically, the user is informed that… more»

What other advice do I have?

The lack of details for the user is partly because of the way they detect. it is done passively, rather than dynamically, so they don't have a lot of information about the things that they already caught. The suitability of this solution for any particular person will depend on their expectations. I… more»

Which other solutions did I evaluate?

We have evaluated many products. In fact, we tested most of them for our purposes of developing our own. Because we did a competitive analysis, we are keeping most of the information private. However, I can say that SentinelOne, CrowdStrike, and Carbon Black give you a lot more information than… more»
Real User
Software Engineer at a tech services company with 1-10 employees
Mar 26 2019

What is most valuable?

The vulnerability management is the most valuable feature of this solution.

How has it helped my organization?

It streamlines the data and makes it a lot easier to access and sift through. The solution has also helped us a lot in terms of making threats a lot more obvious with our… more»

What needs improvement?

I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice.

What's my experience with pricing, setup cost, and licensing?

Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees.

If you previously used a different solution, which one did you use and why did you switch?

We went with this product because we were integrating a bunch of other vulnerability threat management solutions. It handles situations that the other threat management… more»

What other advice do I have?

It works well and covers a good number of the bases you need covered for general cybersecurity and vulnerability management. I would rate it a nine out of ten for great… more»

Which other solutions did I evaluate?

My co-worker planned out what threat tools we needed, and Cylance was one of them.
Sven Aurich
Real User
Wirtschaftsprüfer, CPA, Steuerberater at a financial services firm with 11-50 employees
Jul 12 2019

What is most valuable?

The most valuable feature is that it's quite small, and does not consume too many system resources.

What needs improvement?

Improvements could be made on the user interface of the console. Also, right now it's just an antivirus and there's no firewall or anything. So we have to use the Windows firewall. It's a good firewall. But I think other companies have… more»

What's my experience with pricing, setup cost, and licensing?

We would just add more if there are new users, but right now you just need one license for per user.

If you previously used a different solution, which one did you use and why did you switch?

Previously, we used Norton. We switched because Norton was very, very, heavy on consuming system resources. The computer itself was very, very slow and buggy. It took a lot of time for backup and things like that.

What other advice do I have?

You just have to download it from the Cylance website, so it's pretty easy. You have to be careful because if you have more firewalls you have to buy a separate product and the question is: How does it work with the firewall from a… more»
Thomas Reisel
Real User
IT Manager at TIGRA gmbh
Jul 11 2019

What is most valuable?

The quick installation would be the most valuable aspect of this solution. The interface is also not too bad.

What needs improvement?

Security is an issue because they don't get Powershell. They scan the usual software and they don't scan deeper. The security scripting needs improvement. It needs deeper security for scripting. Also, more speed, less RAM, and less CPU.

What other advice do I have?

We decided to switch to a different platform because we got the EDR and the scripting solution tool in one box. It was an end-point solution, so a scripting solution, plus cybersecurity. For basic security, I would recommend Cylance. For advanced security, I wouldn't. I would give the solution a rating of 6 out of 10.
ShabeerRamsingh
Real User
Head of Strategic Business Development at Grove
Sep 29 2019

What do you think of Cylance?

What is most valuable?

Cylance protection is the solution’s most valuable feature. Every aspect of the solution is great, however. It’s why I sell it. Everything is there.

What needs improvement?

The solution is lacking a mobile app. It would be great to have a feature for mobile phones. That's what's missing right now.

How are customer service and technical support?

I haven’t had to reach out to technical support yet, so I have no experience with them.

What other advice do I have?

We’re a Cylance partner, so we sell the solution. It’s an amazing product. I’d rate it 9.5 out of ten. The only thing really missing is mobile protection.

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User Assessments By Topic About Cylance

Find out what your peers are saying about Cylance, CrowdStrike, SentinelOne and others in Endpoint Protection for Business. Updated: September 2019.
370,655 professionals have used our research since 2012.

Cylance Questions

What is Cylance?

Cylance® is revolutionizing cybersecurity with products and services that proactively prevent, rather than reactively detect the execution of advanced persistent threats and malware. Our technology is deployed on over four million endpoints and protects hundreds of enterprise clients worldwide including Fortune 100 organizations and government institutions.

Cylance customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

Cylance team at your service
WilliamNunes – User at a tech vendor with 501-1,000 employees
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