CylanceOPTICS Reviews

What is most valuable?

The most valuable part of this solution is that it is advanced technology. Cylance is an engine, it is not a signature-based antivirus protection solution. It is based on the AI (Artificial… more»

What needs improvement?

False positives could be improved. Cylance picks up a lot of them. If the people who are looking for this type of review are more into the business perspective and they are from an SME (Small and… more»

What's my experience with pricing, setup cost, and licensing?

For the license, we just paid for the number of endpoints we have and that is about it. In the end, the cost is about the same amount as McAfee, so they are definitely competitive when it comes to… more»

Which solution did I use previously and why did I switch?

We were actually using McAfee first and now we switched to Cylance last year. Cylance is a more advanced technology and that is why we chose to go with it.

What other advice do I have?

Advice that I would give to anyone considering switching to this solution is you should go for it if you have the money set aside to switch. But also I would spend additional for professional services… more»

Which other solutions did I evaluate?

We had been using McAfee for some time before considering Cylance. McAfee's performance seemed good and the support and everything are fine for us here. I have never had issues with them. But we saw a… more»

What is most valuable?

The most valuable feature is the ability to respond to zero-day and unknown threats. This is what is most often talked about by our customers. They want to pay to protect their endpoints.

How has it helped my organization?

The primary use of Cylance is endpoint detection and response (EDR). This solution moves away from traditional EDR to more advanced endpoint protection.

What needs improvement?

Our customers would like to see more automation with respect to how threats are handled once they have been detected. More advanced machine learning capability would improve Cylance.

Which solution did I use previously and why did I switch?

I have worked with solutions from several vendors. The most popular vendor for security among customers is Palo Alto, but that is for next-generation firewall solutions. The Palo Alto endpoint solution, Traps, is never talked about… more»

What other advice do I have?

I have not received much feedback but Cylance seems to be able to meet our customers' requirements for the time being. I would rate this solution a seven out of ten.

What is most valuable?

The most valuable feature is the sandboxing.

What needs improvement?

The detection component is something that they have to work on. The monitoring management is in need of improvement. The detection and response are a little bit slow.

What other advice do I have?

In this domain, Cylance is the newcomer. Symantec and Palo Alto Traps have been in operation for quite some time. It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good. I would rate this solution an eight out of ten.

Which other solutions did I evaluate?

We are currently evaluating Cisco and Palo Alto Traps, in parallel with Cylance.