CylanceOPTICS Room for Improvement

Donald Dindial
Owner at Terra Controls
False positives could be improved. Cylance picks up a lot of them. If the people who are looking for this type of review are more into the business perspective and they are from an SME (Small and Medium Enterprise), then it is a fine solution. But let's say it is an SMB (Small to Medium-sized Businesses). In that case, Cylance might seem pretty pricey. A cost of $55 per user is a lot for anybody, and imagine you are a small business paying that amount for 70 users monthly. Whether the added security is worth it would probably depend on what type of data you are protecting. It is hard to say what additional features I would like to see included in the next release. I do not think about features so much in an antivirus solution as I do functionality. The thing is that when you try and combine too much in one product, you might sometimes end up affecting the product as a whole. If you are a home user, having a lot of features is great, because then you say to yourself once a year you pay a fee for protection to Norton or Avast or whatever consumer antivirus vendor. At that point, you are covered in a variety of ways with one payment and you do not have to think about multiple solutions. I think those consumer products naturally have to do more to attract their audience. You could be fine with that because it does everything for you. It does the firewall. It does the VPN. It does the antivirus. It does internet security. It does a whole list of things. But when you are in an organization like an SMB or SME, the management of all of those things is decentralized. So I would say, from my perspective, what Cylance can work on that would be the best effort would be to fix their alerting system so that the endpoint reporting is a bit more streamlined. A second thing to do is to do a little bit more advertisement because not many people in the world even know that these solutions are available. It really almost gives them a license to freely broadcast that they are one of the best solutions. They are depending too much currently on word of mouth. View full review »
reviewer1278807
Cyber Security Consultant at a tech services company with 10,001+ employees
Our customers would like to see more automation with respect to how threats are handled once they have been detected. More advanced machine learning capability would improve Cylance. View full review »
reviewer1292046
Manager - Information Security & Projects at a insurance company with 201-500 employees
The detection component is something that they have to work on. The monitoring management is in need of improvement. The detection and response are a little bit slow. View full review »
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