CylancePROTECT Room for Improvement

Niels Aerts - PeerSpot reviewer
Founder at XPose

The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT.

I want CylancePROTECT to have an automatic overruling feature in the future for specific situations. In my previous example, a colleague couldn't install Oracle VM VirtualBox because I didn't specify files and programs that CylancePROTECT should block. Sometimes, I want the solution to be less strict so that when a file or application comes from a well-known developer, CylancePROTECT should let it pass, regardless of what file it contains.

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Hadar Eshel - PeerSpot reviewer
Co-Founder and CEO at Cloudway

Following the acquisition by BlackBerry, there has been a noticeable slowdown in development and the introduction of new features. Additionally, their channel management has been lacking, with a notable disregard for small and medium-sized businesses, focusing primarily on large enterprises and very large MSPs.

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Patrick Scolyer-Gray - PeerSpot reviewer
Founder & CEO at Pathbreaker Pty Ltd

From my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement.

It could be possible to make the UI for the admin dashboard more user-friendly or provide more explainer tooltips or more warnings before you change settings. The solution can do whatever you need, but you could annihilate your machine by changing the wrong setting, and you would have to start again.

Another quibble is that the endpoint visibility is a bit spartan. Because if a new policy is released from the admin console, you have to tell Cylance to check for a policy update, but when you do that, it does not tell you it has actually done that policy check, and there is no way of really knowing if it has actually updated. It would be nice to have a notification telling you whether or not the actions you have taken have actually been taken.

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Buyer's Guide
CylancePROTECT
March 2024
Learn what your peers think about CylancePROTECT. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.
Robert Valencia - PeerSpot reviewer
Solution Architect at Westcon-Comstor

If they can add more features on top of their Persona feature that would be ideal. It could also improve the UEBA feature of Cylance.

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Kums K - PeerSpot reviewer
Cloud Systems Analyst at Nimbus Cloud Services

Reporting is an area with shortcomings in CylancePROTECT that needs to be improved. In general, the aggregation of reports and reporting can be improved.

When it comes to support, it takes some time for CylancePROTECT to get back to us and set up some things that are down based on the SLA, so I think it can be improved.

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Arifin-Ritonga - PeerSpot reviewer
Senior Consultant at IIJ Singapore

An area for improvement in CylancePROTECT is its pricing, as it's a bit costly.

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AB
IT Cyber Security Engineer at a legal firm with 201-500 employees

We have been dissatisfied with CylanceProtect and CylanceOPTICS and want to leave within the next several months. It just hasn't been an effective tool.

It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat.

We are in the process of moving on to another solution.

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Sooraj Makkancherrry - PeerSpot reviewer
Software Manager at Philips

I cannot control the agent. If the agent is installed on a machine, then it'll report back. If I have 15 machines on an agent, I cannot see that 15 machines unless I install the agent on each.

The solution is not stable right now. The performance isn't so good.

It's a hard product to maintain. 

I have found support to be quite bad. 

We want them to offer better pricing. 

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George Tsepelis - PeerSpot reviewer
Senior Technical Support Analyst at Paul's Transport Inc

The product must make the interface a little more user-friendly. It has a little bit of a learning curve. The solution must subsidize the learning curve a little bit.

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C.J. Oosthuizen - PeerSpot reviewer
Head of Cloud Services and Projects at Grove

The solution’s technical support could be improved.

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HERNAN RODRIGUEZ - PeerSpot reviewer
IT Security Engineer at Cybolt

CylancePROTECT could be improved in its technical support and communication.

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LM
IT Manager at PBD

CylancePROTECT's dashboard could be more user-friendly.

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Buyer's Guide
CylancePROTECT
March 2024
Learn what your peers think about CylancePROTECT. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.