CylancePROTECT Room for Improvement
The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT.
I want CylancePROTECT to have an automatic overruling feature in the future for specific situations. In my previous example, a colleague couldn't install Oracle VM VirtualBox because I didn't specify files and programs that CylancePROTECT should block. Sometimes, I want the solution to be less strict so that when a file or application comes from a well-known developer, CylancePROTECT should let it pass, regardless of what file it contains.
View full review »Following the acquisition by BlackBerry, there has been a noticeable slowdown in development and the introduction of new features. Additionally, their channel management has been lacking, with a notable disregard for small and medium-sized businesses, focusing primarily on large enterprises and very large MSPs.
View full review »From my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement.
It could be possible to make the UI for the admin dashboard more user-friendly or provide more explainer tooltips or more warnings before you change settings. The solution can do whatever you need, but you could annihilate your machine by changing the wrong setting, and you would have to start again.
Another quibble is that the endpoint visibility is a bit spartan. Because if a new policy is released from the admin console, you have to tell Cylance to check for a policy update, but when you do that, it does not tell you it has actually done that policy check, and there is no way of really knowing if it has actually updated. It would be nice to have a notification telling you whether or not the actions you have taken have actually been taken.
View full review »Buyer's Guide
CylancePROTECT
March 2024
Learn what your peers think about CylancePROTECT. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.
If they can add more features on top of their Persona feature that would be ideal. It could also improve the UEBA feature of Cylance.
View full review »Reporting is an area with shortcomings in CylancePROTECT that needs to be improved. In general, the aggregation of reports and reporting can be improved.
When it comes to support, it takes some time for CylancePROTECT to get back to us and set up some things that are down based on the SLA, so I think it can be improved.
An area for improvement in CylancePROTECT is its pricing, as it's a bit costly.
View full review »AB
reviewer2006379
IT Cyber Security Engineer at a legal firm with 201-500 employees
We have been dissatisfied with CylanceProtect and CylanceOPTICS and want to leave within the next several months. It just hasn't been an effective tool.
It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat.
We are in the process of moving on to another solution.
View full review »I cannot control the agent. If the agent is installed on a machine, then it'll report back. If I have 15 machines on an agent, I cannot see that 15 machines unless I install the agent on each.
The solution is not stable right now. The performance isn't so good.
It's a hard product to maintain.
I have found support to be quite bad.
We want them to offer better pricing.
View full review »The product must make the interface a little more user-friendly. It has a little bit of a learning curve. The solution must subsidize the learning curve a little bit.
View full review »The solution’s technical support could be improved.
View full review »CylancePROTECT could be improved in its technical support and communication.
View full review »LM
Loic Maury
IT Manager at PBD
CylancePROTECT's dashboard could be more user-friendly.
View full review »Buyer's Guide
CylancePROTECT
March 2024
Learn what your peers think about CylancePROTECT. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.