Improves our efficiency, straightforward to use, and provides the facility to transparently execute commands in a remote session
What is our primary use case?
We went full remote after COVID, so all of our employees are off-premises. We use it primarily as a remote deployment, remote connectivity tool for doing troubleshooting with our clients.
Pros and Cons
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"I really didn't care for the onboarding process and it is something that should be improved."
What other advice do I have?
My advice for anybody who is implementing this product is if they have the ability to bundle it with ConnectWise Automation, to do it from the start. We would really like to implement ConnectWise Automate, but it is probably out of our price range right now. The biggest lesson that I have learned from using this product is that not all remote connectivity software is equal. My team thinks that this product is pretty good. I would rate this solution a nine out of ten.