Dameware Remote Support Overview

What is Dameware Remote Support?
DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

Dameware Remote Support is also known as DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support.

Buyer's Guide

Download the Remote Access Buyer's Guide including reviews and more. Updated: June 2021

Dameware Remote Support Customers
Illinois School District
Dameware Remote Support Video

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it_user323577
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
Vendor
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.

What is most valuable?

The ability to see issue from users perspective and installation of software.

How has it helped my organization?

Worked well for awhile but issues with it connecting over VPN was a major drawback.

For how long have I used the solution?

We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send files to the user, and connect to users working remotely over VPN which Dameware does not do.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

VPN users are an issue as well as some machines that just will not allow the client to connect, then we have to utilize GoToAssist.

What do I think about

it_user286833
Level 2 Help desk Support Analyst at a retailer with 1,001-5,000 employees
Vendor
Using it has made our troubleshooting faster and easier.

How has it helped my organization?

Using DameWare has made the troubleshooting process faster. It's easier for us and for the customer.

What needs improvement?

There are no improvements I can think of right off the bat. The software is pretty simplistic.

For how long have I used the solution?

I have used the remote version for five years.

What was my experience with deployment of the solution?

There where no issues when we deployed the product.

What do I think about the stability of the solution?

DameWare is a pretty stable product, and we've had no stability issues.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

It's great.

Which solution did I use previously and why did I

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it_user273750
SCCM Remediation Specialist at a energy/utilities company with 10,001+ employees
Vendor
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
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