Dameware Remote Support Archived Reviews (More than two years old)

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Vendor
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
Oct 06 2015

What do you think of Dameware Remote Support?

What is most valuable?

The ability to see issue from users perspective and installation of software.

How has it helped my organization?

Worked well for awhile but issues with it connecting over VPN was a major drawback.

For how long have I used the solution?

We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send files to the user, and connect to users working remotely over VPN which Dameware does not do.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

VPN users are an issue as well as some machines that just will not allow the client to connect, then we have to utilize GoToAssist.

What do I think about

Vendor
Level 2 Help desk Support Analyst at a retailer with 1,001-5,000 employees
Aug 07 2015

What do you think of Dameware Remote Support?

How has it helped my organization?

Using DameWare has made the troubleshooting process faster. It's easier for us and for the customer.

What needs improvement?

There are no improvements I can think of right off the bat. The software is pretty simplistic.

For how long have I used the solution?

I have used the remote version for five years.

What was my experience with deployment of the solution?

There where no issues when we deployed the product.

What do I think about the stability of the solution?

DameWare is a pretty stable product, and we've had no stability issues.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

It's great.

Which solution did I use previously and why did I

Find out what your peers are saying about SolarWinds, TeamViewer, BeyondTrust and others in Remote Access. Updated: June 2020.
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Vendor
SCCM Remediation Specialist at a energy/utilities company with 10,001+ employees
Jul 16 2015

What is most valuable?

The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product. The Internet Sessions with the Remote Support tool also help for… more»

How has it helped my organization?

The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.

What needs improvement?

SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues.

What's my experience with pricing, setup cost, and licensing?

If determining licensing and pricing, you might want to consider an across the board price for Remote Support rather than the Mini Control Unit. You will discover that even using the centralized version, some users will still need to have… more»

Which solution did I use previously and why did I switch?

GoToMeeting was the previous application, and we changed for more control and license pricing.

What is Dameware Remote Support?

DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.
Also known as
DameWare, SolarWinds DameWare
Dameware Remote Support customers
Illinois School District
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