Darktrace Customer Service and Technical Support

OseremeOsobase
Director at Baverianvine
In terms of customer support, it is really rare that you need them to do anything because the product is really good. You turn it on and it just works. Really anyone can run it. So a level ten tech, a level five tech or a level one tech can use it. It makes everyone competent. It's like driving an automatic car because the gears shift for you. You still have to be a good driver and take the wheel and press the gas. But you can switch it back to manual if you want a different level of control. It's up to you. But everybody with different skill levels and different purposes for the deployment can use it. When we have contacted the technical support they have been very good. View full review »
reviewer1260498
Data Security Manager at a sports company with 201-500 employees
The support was fantastic, really good. We were in touch with the guy who I believe was the accounts manager. View full review »
AsankaAbeyrathne
Assistant Manager at a financial services firm with 201-500 employees
In terms of technical support, if you raise some complaints, they tend to everything with user traffic within three or four hours. They provide the solution then we implement it. View full review »
Learn what your peers think about Darktrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
reviewer1248177
Application & Security Specialist at a financial services firm with 1,001-5,000 employees
The Darktrace technical support is very good. View full review »
Tom Gamali
Group CISO/CTO at Gulf Based Private Conglermate
Their technical support is good. View full review »
Philippe Panardie
Security Officer at SDIS 49
I haven't had too much interaction with technical support. Technical support was in France but the experts were in England. It's good generally, but we haven't used the solution for too long. View full review »
reviewer1160664
Infrastructure Architect at a tech vendor with 201-500 employees
We haven't needed technical support since implementation but during the testing period we had all the support we needed. View full review »
HarishSidhartha
Product Owner - Cyber Security at a healthcare company with 10,001+ employees
I am satisfied with the technical support we received. View full review »
Learn what your peers think about Darktrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.