Darktrace Reviews

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OseremeOsobase
Reseller
Director at Baverianvine
Aug 25 2019

What is most valuable?

The most valuable part of the product is the whole package. The features included in the Enterprise Immune System are complete and effective. Its detection engine is ridiculously good.

How has it helped my organization?

It helps us to reliably serve our customers with quick deployment of a durable, effective and intelligent product.

What needs improvement?

It is hard to really address what needs to be improved in the respect that it does everything I would expect of a superior solution. It is simple enough to use because the interface is quite simple, the setup is quick and painless — in only… more»

What's my experience with pricing, setup cost, and licensing?

I think that the price is quite fair and very good for this type of product and the features that the product provides.

What other advice do I have?

My advice to people and organizations considering this as a solution is: go buy it. They shouldn't waste their time fussing and looking around at other solutions. It works. I've done administrating for several years, and this is the one… more»
Real User
Data Security Manager at a sports company with 201-500 employees
Jan 28 2020

What is most valuable?

The Ability to drill right down into an event that has been identified as something of interest so that you can be assured if it is a valid event and therefore not suffer from loads of false positives. Once that initial assurance and… more»

What needs improvement?

The product is automated to a certain degree, but I think this could be improved. I'm looking for a way of being able to react to threats that are detected based on risk. Aside from that, there is nothing really that they could improve on… more»

What's my experience with pricing, setup cost, and licensing?

For out of the box it is licensed per device or node that it connects to. I think for services there were some additional licensing fees.

What other advice do I have?

I would suggest to anyone considering this option to identify if this is going to be a monitoring tool to supplement an existing system or if this is going to be another product in your existing security suite of tools. I would rate this… more»

Which other solutions did I evaluate?

We evaluated other options and Darktrace had really good dashboards and graphics, but other devices like CrowdStrike, for example, had the endpoint protection we're looking for as well as the features that Darktrace has. The difference is… more»
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AsankaAbeyrathne
Real User
Assistant Manager at a financial services firm with 201-500 employees
Dec 31 2019

What is most valuable?

Its most valuable feature is its ability to identify malicious connected IPs from outside and the attacks that get through to the inside.

What needs improvement?

Darktrace needs to simplify most of the positive reports. We have to field all the positive reports, false positives, too. Sometimes we need to check false positives manually. We have to filter false positives. After that, we configure it… more»

What's my experience with pricing, setup cost, and licensing?

We are doing a monthly cost-basis. It's about 500,000 NKR because we are the first to implement it in Sri Lanka. We worked out direct pricing from Darktrace UK. After that, we selected a vendor in Sri Lanka. But the thing is, we are the… more»

Which solution did I use previously and why did I switch?

Before using Darktrace I was using FireEye, but I switched because FireEye is very expensive and they do the same thing. It provides the same thing, except that DarkTrace has a different solution for the firewall, email filtering and… more»

What other advice do I have?

Based on our experience with DarkTrace, I would advise that if they are comparing prices, ROI and everything, I think Darktrace is better than FireEye. On a scale of 1 to 10 I can rate it a 6. I give it a 6 because it's been a year learning… more»
Real User
Application & Security Specialist at a financial services firm with 1,001-5,000 employees
Dec 23 2019

What is most valuable?

Once installed, it starts picking up and learning the network very well because it's got a powerful AI integrated into it. The user interface is very intuitive. The Dynamic Threat Dashboard is very nice, as it lists all of your threats and rates them, and then you can choose whether to investigate… more»

What needs improvement?

This is quite an expensive product so the pricing is something that can be improved.

Which solution did I use previously and why did I switch?

We started off with Darktrace. It was based on a decision from somebody in the business who had previously used it. Personally, I have used a few other solutions and with respect to the interface, you probably couldn't get more intuitive than Darktrace.

What other advice do I have?

We're very pleased with Darktrace so it is a bit difficult to pinpoint areas for improvement. It covers all of our needs and from what I can see, it does the basics very well. There are many advanced features, also. This is a solution that I definitely recommend. It offers a proof of value rather… more»
Tom Gamali
Real User
Group CISO/CTO at Gulf Based Private Conglermate
Aug 21 2019

What is most valuable?

The most valuable feature is the alerts. The alerts are meaningful. The event rolls up into meaningful and actionable alerts rather than just being noise.

How has it helped my organization?

It has improved our monitoring capabilities.

What needs improvement?

The products is designed to monitor traffic sent and received via the corporate egress /network points. I would be interested to see further integration or development of a capability to obtain visibility of mobile devices such as Laptops… more»

Which solution did I use previously and why did I switch?

This is the first solution of this type that we've used. During the initial three month trial, we saw a lot of stuff from the product that we were unable to see through the conventional tooling technologies that we had in place.

What other advice do I have?

My advice to someone considering this solution is to install it, conduct a pilot, and see. You need to see how easy it is to implement and you need to add it to install. You need to see what kinds of results it provides and compare it to… more»
Reseller
Chief Operating Officer at Winstarbel Communications Limited
Aug 21 2019

What is most valuable?

What I like about Darktrace is that you can quickly identify threats. I did a trial where I injected a small malware to see how long it takes for the program to identify it and to see that there is an anomaly. The response was good and it took the program less than a minute to detect it. The fast… more»

What needs improvement?

The pricing is based on the number of endpoints, so the program is rather expensive. I would like to see something that will fit my clients' budget. That is something they can work on to improve. Secondly, I would like to see my entire network, structurally and architecturally, on a single screen or… more»

What other advice do I have?

My advice to others is always to keep an open mind and to find out as much as you can about the program to see if it offers what you are looking for. I rate Darktrace eight out of ten.

Which other solutions did I evaluate?

We evaluated several other options like McAfee. One reason why I chose Darktrace, in the end, was because of the difference in price, what we intend to achieve with the program and other costs.
Philippe Panardie
Real User
Security Officer at SDIS 49
Dec 05 2019

What is most valuable?

The most valuable aspect of the solution is that you can see all the process mistakes. You can see all the different types of mistakes that you usually don't see in a traffic solution.

What needs improvement?

The solution would benefit from automation. Currently, you have to know what you are searching for.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

What other advice do I have?

We use the on-premises deployment model. It's a quite clever solution. It has a lot of potential, but I'd advise those considering to hold off implementing the solution until after a newer version is released. I'd rate the solution seven… more»

Which other solutions did I evaluate?

We didn't evaluate another solution. We met the solution's team in Cannes for an IT meeting and decided to pursue discussions with implementation.
Real User
Infrastructure Architect at a tech vendor with 201-500 employees
Nov 03 2019

What is most valuable?

The most valuable aspect of this solution is that it has very efficient search functionality.

What needs improvement?

In terms of product improvement, I have discussed that with the manufacturer. I would like for them to develop a better correlation and tracing of events, I would like to see the whole chain of incidents that have a unique source. The malware starts from a certain point and I would like to catch the exact trail of the malware spread. It should be in the roadmap. I understand from the manufacturer… more»

What other advice do I have?

It's a very good and innovative product. I would rate the product a nine out of 10.
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Find out what your peers are saying about Darktrace, Palo Alto Networks, Splunk and others in Intrusion Detection and Prevention Software. Updated: February 2020.
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Darktrace Questions

What is Darktrace?

Darktrace is the world’s leading machine learning company for cyber security.

Created by mathematicians from the University of Cambridge, Darktrace’s Enterprise Immune System uses AI algorithms that mimic the human immune system to defend enterprise networks of all types and sizes.

Our self-learning approach is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems.

By applying its unique, unsupervised machine learning, Darktrace has identified 30,000 previously unknown threats in over 2,000 networks, including zero-days, insider threats and subtle, stealthy attacks.

Darktrace customers

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol

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