DataCore SANsymphony SDS Customer Service and Technical Support

Damon
System Engineering at Patriot LLC
DataCore Support is OUTSTANDING and they release new updates and features frequently (sometimes almost too frequently). Their support department is a well-oiled machine and is the gold standard for how all vendors should be. Their online ticketing system allows us to not just see individual cases but for anyone in our enterprise/storage team. View full review »
reviewer1090101
User
DataCore support has always been top-notch whenever we've called on their services, although this has admittedly been rarely due to the stability of the product. View full review »
Rog Fed
Technical Services Manager (Enterprise Systems) at Maimonides Medical Center
Technical Support is responsive. They could be a little faster when there is a critical emergency, but for the most part, technical support is good. View full review »
Find out what your peers are saying about DataCore, Microsoft, Red Hat and others in Software Defined Storage (SDS). Updated: April 2020.
408,459 professionals have used our research since 2012.
Scott Lambourne
System Administrator at Superior Water And Air
I have only needed to contact them once, and they were quick to assist. Excellent support was provided locally and directly from DataCore. View full review »
MichaelP
Head of IT at United Planet GmbH
Fast, faster, DataCore support. They are also kind and solution-oriented. They are easy to understand, and you have the feeling they want to help you and get you satisfied. View full review »
reviewer1155771
User
We have found that technical support has good skill levels and availability. View full review »
reviewer1068588
User
So far, we have not had to contact customer support. View full review »
sleisse
Senior Manager at Leisse & Soehne GmbH
To be honest, we did not need the support until now. View full review »
Michael Ollesch
IT System Administrator at Molkerei Ammerland eG
Very fast, very competent, short ways via mail or telephone. View full review »
Mike Felber
User at Kommunaler Sozialverband Sachsen
quick support enabled ;-) View full review »
reviewer1003731
User at a non-profit with 1,001-5,000 employees
Very helpful support! View full review »
Find out what your peers are saying about DataCore, Microsoft, Red Hat and others in Software Defined Storage (SDS). Updated: April 2020.
408,459 professionals have used our research since 2012.