Datadog Customer Service and Technical Support

Mark
Site Reliability Engineer at a financial services firm with 201-500 employees
For the most part, the technical support is pretty good. Every now and again, you will get stuck with a support rep who could have better training, but in general, they are very good and responsive. They're willing to talk about new features, etc. View full review »
SeniorSofcae
Senior Solutions Architect at a tech services company with 11-50 employees
We have used technical support for certain integrations. We use a lot of Ansible and Chef, and we have had a lot of problems with both of these automating components. Technical support was helpful within their limitations. View full review »
Brendan Buono
Software Engineer at Lovepop
The technical support is great. They respond quickly. They know what they are talking about and dig right in. If they don't know the answer, they can get it to us very quickly. View full review »
Learn what your peers think about Datadog. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
SystemNia893
System Ninja at a philanthropy with 51-200 employees
We used their technical support, especially during rollout. They were really good. We worked hand in hand to try to figure out how to configure everything. View full review »
Director9da2
Director of Engineering at a tech vendor with 201-500 employees
We have needed technical support because we were dealing with averages of averages. View full review »
Enrique Yanez
Software Engineer at Sony Corporation of America
We have asked technical support questions, and sometimes they don't get back to us right away. Or when they do, it is not the right answer. View full review »
Principad252
Principal Engineer at a comms service provider with 51-200 employees
I have not used Datadog's technical support. View full review »
Santhosh Batchu
Cloud Architect at a tech services company
We have not contacted technical support. View full review »
Aaron Singh
DevOps Engineer at Spark New Zealand
Datadog's support is pretty good. View full review »
Learn what your peers think about Datadog. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.