Software as a service has become normalized in the last five to seven years. Before that, companies were still using local servers to do everything. They had racks up to the ceiling with all the blinking lights and networking hardware. However, on-prem solutions are increasingly obsolete. Ten years ago, people would kill their businesses if they didn't have a local server backed up properly. 

Datto pulled many businesses out of the fire because you only needed to subscribe to the service, install the utility on the server, and Datto would back up the entire imprint of the server onto the device and parallel it in the cloud.

If you have a hardware backup, what would happen if the hard drive crashed or someone stole the server? People actually stole servers back in the day because they're valuable. It could be a break-in or a disgruntled employee. Datto lets you boot up a server in the cloud five minutes after a server gets stolen or the building burns down. That's why Datto is amazing. 

The solution helps with recovery of data when we have a failover situation. Fortunately, our system is pretty robust and for the most part, I'm just involved with testing the systems. However, it has helped with regards to the simplicity, and the high level of confidence we have in our failover in the data that gets failed over.

Because Datto has 24/7 US based technical support, we have been able to keep our staff headcount down to a minimum with the understanding that Datto is standing behind us and is ready to help if we get in over our heads. Also, the centralized partner portal allows us a birds eye view of our entire fleet from one website.

Easy to manage and work with.  I would say it did not improve our organization, and in fact has created a challenging, tedious, high maintenance solution if you factor in DR testing, and local recovery performance is abysmal.  Clients are not happy.

Increased DRP (Disaster Recovery Plan) process stability and mitigated business continuity risks.