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DCCM - Dynamic Contact Center Manager Reviews

Vendor: Pointel
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    What is DCCM - Dynamic Contact Center Manager?UNIXBusinessApplication

    Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and unplanned local holidays. Pointel Dynamic Contact Center Manager (DCCM) empowers multi-site contact center operations teams to rapidly and safely respond to such challenges.

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    Buyer's Guide
    Contact Center Platforms
    April 2024
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    Helped 768,740 peers since 2012

    DCCM - Dynamic Contact Center Manager market share

    As of March 2024, the market share of DCCM - Dynamic Contact Center Manager in the Contact Center Platforms category stands at 0.8%, marking a decrease of 29.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Contact Center Platforms

    Learn more about DCCM - Dynamic Contact Center Manager

    With a browser-based interface, operators can easily change parameters such as routing, load distribution, agent queues and skills to meet Service Level Agreement (SLA) objectives and optimize the customer experience.

    DCCM - Dynamic Contact Center Manager customers

    Sanofi, Siebel GPlus Adapter, StatTicker

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