Deep Instinct Customer Service and Technical Support

Puneet Gupta
Director at IT Junction
Support is fantastic. Whenever I have any kind of query or questions, the team is absolutely spot-on, responding back immediately. When I was doing a small pilot for one of my customers, I got stuck with a very silly thing about creating a user ID in the organization. I got stuck with configuring some rules and policies. I called and, within 20 minutes, somebody called me back and I had my answers. I had no problems at all. Whenever I want to contact them, they proactively get back to me, so I don't have to keep chasing them. View full review »
Robert Boles
Cybersecurity Expert at a tech services company with 11-50 employees
Our partners are regional, managed service providers and they source the tool through us. We provide support, design, care and feeding, or we provide training and an escalation point. Recognizing the diversity of environments our offerings are flexibile to work in ways that best support our Partners business. View full review »
Ethan Ore
Senior Consultant at a tech services company with 11-50 employees
So far they have been rather responsive. They have been able to give an analysis of instances or events that we have sent them, and they have been able to come back with positive results. Turnaround has been within a day. View full review »
Find out what your peers are saying about Deep Instinct, Cylance, SentinelOne and others in Endpoint Protection for Business. Updated: September 2019.
365,820 professionals have used our research since 2012.
Chi Wing Wong
Regional Technical Manager at a retailer with 201-500 employees
The technical support is quite good. The engineer who I usually contact is in a different time zone. They do have another engineer who is in a similar time zone, but he is not the one who was my initial contact. While the new contact is in Singapore, I usually contact the engineer in Israel since his understanding is better. Every question that I have asked, he can answer it. Even for cases where there is an unknown malware. For example, I ask him, "Can you check it out? What type of malware is it? What is that behavior? What's its background?" He can return to me within one or two days with an answer. Also, if there are any problems, he can do the remote troubleshooting quickly. View full review »
FuyukiMotono
General Manager at a tech services company with 51-200 employees
Tech support answers quickly and they are caring. View full review »
Find out what your peers are saying about Deep Instinct, Cylance, SentinelOne and others in Endpoint Protection for Business. Updated: September 2019.
365,820 professionals have used our research since 2012.
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