Deep Instinct Room for Improvement

Owner at a computer software company with 1-10 employees
My primary concern is that there are elements of the MSSP model that need updating. Specifically, there are some technical controls that need to be updated and it means that rolling it out is a little bit more complicated than it has to be. If the client is working remotely and doesn't have a VPN then the deployment is difficult to do. In the future, I would like to see additional reporting made available. Adding a firewall would negate the need for some products by other vendors. More generally, adding traditional endpoint security features over time would mean that we would not have to support multiple platforms. View full review »
Ronald Rosenbaum
Managing Director at The IT Agency Pty Ltd
Reporting on incidents needs improvement. It doesn't give very much information compared to Sophos. Sophos will give you a graphic that you can zoom in on the subject and find out everything that the exploit tried to do. It gives you a visual sense of what is going on. When it does find something I am not 100% sure that they are exploits or if they are false positives. At times, it can be difficult to tell what the problem is. The deployment was a bit difficult. It was more difficult than Sophos, for example, with having to create an installer. I had to read through a lot of documentation to figure it out. It's clunky and cumbersome. In Sophos, I can click what I want and it downloads an installer for each tenant. It just takes seconds. Whereas with Deep Instinct, I have to create a whole script and a lot more steps to deploy it. You have to be more technical to deploy it. You can't just send a file to an end-user and have them install it. You have to have technical expertise. The dashboards are quite primitive compared to Sophos, which is both good and bad. It's good because it's fast. Easier Deployment would be better. More integration with RMMs, such as LabTech or Automate. Also, there should be more optics. When it does something, more information on what's happening would help us to make better decisions. View full review »
Security Consultant at a tech services company with 10,001+ employees
Some of the features are very resource intensive, such as the ransomware detection. It consumed so much of the resource on the endpoints that we have disabled those functions. If they could improve the detection logic so that those elements would consume less resource, that'd be effective. They could also improve the reporting feature so it coul be more like you find in Maltego or IBM's i2. They could introduce a graph feature to coordinate between search and those things, perhaps a dashboard of some kind. View full review »
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