The technical support is good, albeit a bit expensive. We used to have professional services but now manage it internally with other vendors.

Support is actually very good. Response speed depends. Only for P1 and high-priority cases do you get quick responses. Otherwise, we need to chase them for P2, P3, or P4. We might wait a while for traction. But knowledge-wise, support is good. They have good people with good knowledge.

So, I would rate it a seven out of ten for knowledge and support, but perhaps a lower score for response speed on lower-priority cases.

Unless we go with professional services, it's expensive. Regular support is okay, though.

The customer support is quite good. We have a hotline for immediate support and an email ID to communicate with different people in the community, so most solutions are available and easily accessible. It is open source and easy to avail.

The technical support is good, both the direct support from the company and the community support as well.

I have had no issues with the product to contact the technical support team.

I've had positive experiences with the tech support team. They respond quickly, especially with the initial response to my inquiries. Even for multiple issues or questions, they're prompt in addressing them.

I rate the technical support an eight out of ten.

We have used technical support in the past. They could be improved a bit.

I worked with people from their technical support on the initial onboarding. It's reasonable in terms of the amount of service they offer.

The technical support for this solution is very good.

Technical support, through support tickets and the Community Forum, is relatively responsive. Our organization has taken advantage of technical solution experts for our clients, since we are a partner/reseller of Boomi.

I believe they still have a long way to go before they can compete with the other products. They're quite helpful in support, but because the product releases so many bug fixes or port releases each month, some of them don't get tested or have issues, and the support team isn't aware of it. So we have to be very involved with them, but they are working hard to improve.

We have a tight relationship with Boomi. We get support from Boomi then pass it on to our clients. The support they provide us with is very good. 

The technical support services are good in terms of diverse community support. However, there could be better on-the-ground technical support as well. They could provide more resources to tackle the issues.

Boomi's technical support depends on the level you take - currently, we get a good response because we took high-end support.

I would give technical support a rating of 10/10.

Technical support is excellent. They are quite prompt. They have free of cost as well as paid support.

Our relationship with Dell Boomi technical support is very good and we go to them when needed. However, we have a lot of experience and we typically provide solutions to customers without having to request assistance.

The clients in Japan who need to contact technical support directly are directed to the Australia support office.

No experience yet with their customer service and technical support.

Because I don't use Boomi myself, I have never been in contact with them directly for any technical issues. The community is free, and the users there can solve a lot of issues. Most of the time can help yourself with the community if you are a bit of a technical user. If you are not very technical, then typically you will ask someone to coach you and to help you. That might typically be a local partner. You will typically only need accommodation for someone to train you and help you to do the first integration and you will probably be ready to do the next one by yourself.

I would give technical support a rating of 8/10.

We haven't contected technical support yet. Currently, I'm speaking with the team at Deel EMC who have helped me here in Turkey, so I haven't needed to contact technical support.

Technical support was good.