Dell EMC Avamar Customer Service and Technical Support

Trainstore67
Trainer, storage consultant at a tech services company with 201-500 employees
Because I am the inspector at our company I simply call my global instructor or another linked instructor if I need something checked. So I've never used the technical team. View full review »
Ralph Kuehn
Backup Systems Engineer at Nordstrom, Inc.
Like any other company, many of the support calls go to places on the other side of the world. It is sometimes difficult to understand them. I found that the support that was given was very good. I usually choose to receive support via Webex and email due to the communication challenges you get with offshore support. View full review »
reviewer1202265
Solutions Architect at a tech services company with 5,001-10,000 employees
Technical support was announced a few months ago and we are still on the learning curve. View full review »
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MuathAlhwetat
SAN and UNIX Administrator at a comms service provider with 1,001-5,000 employees
Technical support for this solution was great. They are very quick to respond. View full review »
Systemdmn67
System Admin at a energy/utilities company with 501-1,000 employees
I would not rate technical support high for this solution. We had a problem and nobody could be specific about the issue, or what it is that we needed to do in order to resolve it. Technical support could not resolve the issue that we had in terms of integrating with tape. View full review »
Redouane Chtioui
Responsable des Systèmes Départementaux at CIH BANK
Technical support does a very good job. They are very reactive when we come to them with issues. View full review »
Maciej-Kieliszek
Owner at EXnIT Sp. z o.o.
I would give the technical support nine out of ten. View full review »
Mohamed-Ashraf
System Operation Engineer at Stayfit
Technical support is very good. View full review »
Find out what your peers are saying about Dell EMC, Veeam Software, Commvault and others in Backup and Recovery Software. Updated: May 2020.
417,925 professionals have used our research since 2012.