We just raised a $30M Series A: Read our story
SA
Snr. Systems Architect at a tech services company with 1-10 employees
Reseller
Top 5
Stable but tricky to use

Pros and Cons

  • "If it's set up the right way, it's a stable product."
  • "The user interface has to be improved"

What is our primary use case?

We use NetWorker for login support for SAP and VMware. I handle all maintenance-related issues on my own.

What needs improvement?

There's a lot of room for improvement. The user interface has to be improved.

Sometimes it duplicates jobs. Overall, it's a strong legacy product but there's still a lot of room for improvement.

We have to perform the very basic client registration process twice. We have to do it on the client-side and the NetWorker server-side. Sometimes just re-installing a client can be a nightmare. 

Also, the layout can be a bit scattered. It's difficult to learn for a new newcomer. If you work with Linux clients, if you've got another non-Windows system, it's a little bit tough — a little complex.

When it comes to the monitoring of backups, or if you want to grab a certain log, it's not as intuitive as other solutions. For example, if you want to find a backup for a certain client, it's not straightforward. With other solutions, like Avamar, this process is much easier.

Scheduling is complicated. If you use the GUI to create a schedule and you auto mark all your backups SQL, it's simply not there. You have to change the view of the schedule from a calendar view to what they call a non-calendar view. Then you have to modify the attributes. You have to operate in a non-conventional way. Typically, when using the GUI, the expectation is to use the GUI for everything. With this solution, you have to go online to check the logs. You have to do some manipulations here and there — it's complex.

Recovery is also complex. You have to build what we call 'a proper workflow' for recovery. 

What do I think about the stability of the solution?

It's quite a stable product. 

What other advice do I have?

I would recommend this solution. If it's set up the right way, it's a stable product. So, my advice is to make sure you set it up right the first time. As long as you've done that, it will run for ages.

Overall, on a scale from one to ten, I would give this solution a rating of six.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Flag as inappropriate
AA
Modern Data Center and Cloud Engineer II at a tech services company with 51-200 employees
MSP
Top 5Leaderboard
User-friendly interface and scales well

Pros and Cons

  • "The interface is user-friendly and can be used by the end-users."
  • "It is a little buggy at times, which is the only thing that I dislike about this product."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our customers.

When we initially implemented this product, it was used for virtual machines that were running SAP. It is used for virtual machine backup, database backup, Exchange backup, and file-level backup.

What is most valuable?

The interface is user-friendly and can be used by the end-users.

What needs improvement?

It is a little buggy at times, which is the only thing that I dislike about this product. If they could clear up this issue then it would be great because, for the most part, this is a very effective product from my perspective.

I would like to see more integration with third-party products, including both tape and disk products. I want to be able to perform backups not only from Dell EMC. Having this wide level of support would be very much appreciated.

It could be easier to deploy.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and technical support?

The response time in my region is a little bit slow. It will take 12 hours, or even 24 hours depending on your problem. In the past, the response time was much better. I can recall when they responded within 10 minutes, which was very fast.

Now, only premium users, or enterprise-class users, receive a fast response.

Improving the response time for regular customers would be very helpful.

Which solution did I use previously and why did I switch?

I have used several versions of this solution.

How was the initial setup?

The initial setup for a new deployment can be a bit complex but with experience, it's very smooth. It takes perhaps 20 minutes to install.

What about the implementation team?

Our technical team can handle deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

Licensing is based on the number of terabytes, so you need to purchase packages.

What other advice do I have?

In summary, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Flag as inappropriate
Learn what your peers think about Dell EMC NetWorker. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,823 professionals have used our research since 2012.
reviewer1315983
User at a financial services firm with 10,001+ employees
Real User
Top 5
Supports legacy products well but the container support is lacking

Pros and Cons

  • "The support for legacy products is very good."
  • "I would like to see better support for the container systems, and we would like to see more support for image backups instead of pure file backups."

What is our primary use case?

We are using Dell EMC NetWorker for backup and restore purposes.

What is most valuable?

The support for legacy products is very good.

What needs improvement?

The components for container support such as Docker and Kubernetes need improvement. They are lacking.

Stability needs improvement. Also, scalability could be better.

I would like to see better support for the container systems, and we would like to see more support for image backups instead of pure file backups. Image backups are faster.

For how long have I used the solution?

I have been using this solution for more than 15 years.

We are not using the latest version, we are one major version behind.

What do I think about the stability of the solution?

We have had some issues with stability, but we can't say for certain that it is an issue with the client's environment, or if it's an issue with the server.

What do I think about the scalability of the solution?

It's a scalable solution.

We have approximately 5,000 clients per backup server, and we have six servers.

How are customer service and technical support?

We have not contacted technical support. We have only had a few issues that we were able to resolve.

What other advice do I have?

For newer software, EMC has expressed that they will not be supporting NetWorker for much longer. It is my understanding that they will continue for the next two years only. 

We are looking for new technology, and we are in the middle of an RFI.

I would not recommend Dell EMC NetWorker, as the product will end in a few years.

I would rate Dell EMC NetWorker a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AK
Senior Infrastructure Consultant at FORUM INTERNATIONAL
Real User
Top 5
Compatibility with many databases, effective deduplication, and easy to install

Pros and Cons

  • "The solution offers compatibility with many types of database systems. It is one of the largest backup solutions. Additionally, it gives important information about data domain systems with deduplication."

    What is our primary use case?

    Our primary use case for the solution is for backup and recovery in all environments, such as physical and virtual ones.

    What is most valuable?

    The solution offers compatibility with many types of database systems. It is one of the largest backup solutions. Additionally, it gives important information about data domain systems with deduplication. 

    For how long have I used the solution?

    I have been using the solution for approximately three years. 

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    We have more the five customers using Dell EMC NetWorker.

    How are customer service and technical support?

    The technical support was slightly impolite in my experience.

    How was the initial setup?

    The deployment of the solution is easy when integrated with the data domain systems. Additionally, the documentation is available and it is simple to follow. It took approximately one week to deploy it. 

    What about the implementation team?

    The implementation of the solution took approximately one week and we used two engineers. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing of the solution is not the cheapest compared to other similar solutions. The Networker is available as a component of the Dell EMC Data Protection Suite package and it should have the ability to be purchased separately. 

    The solution requires a perpetual license. We can upgrade the solution without the need to be renewed at an additional cost. 

    What other advice do I have?

    I would recommend the solution to others, especially due to the data domain system, as the target of the backup.

    I rate Dell EMC NetWorker a nine out of ten. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    SC
    System Administrator at a tech services company with 501-1,000 employees
    MSP
    Top 20
    Stable, high performance, and straightforward installation

    What is our primary use case?

    Dell EMC NetWorker is used for backing up and restoring data.

    What is most valuable?

    Dell EMC NetWorker integrates well with our domain and the performance is quite good on-premise. We receive approximately 1 terabyte within one hour.

    What needs improvement?

    The solution could improve by having more integration.

    For how long have I used the solution?

    I have been using Dell EMC NetWorker for approximately 10 years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Dell EMC NetWorker is scalable but it has some limitations. We have approximately five people using this solution in my organization.

    How are customer service and support?

    I have been satisfied…

    What is our primary use case?

    Dell EMC NetWorker is used for backing up and restoring data.

    What is most valuable?

    Dell EMC NetWorker integrates well with our domain and the performance is quite good on-premise. We receive approximately 1 terabyte within one hour.

    What needs improvement?

    The solution could improve by having more integration.

    For how long have I used the solution?

    I have been using Dell EMC NetWorker for approximately 10 years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Dell EMC NetWorker is scalable but it has some limitations.

    We have approximately five people using this solution in my organization.

    How are customer service and support?

    I have been satisfied with the technical support.

    Which solution did I use previously and why did I switch?

    I have previously used Commvault.

    How was the initial setup?

    The installation is straightforward.

    What about the implementation team?

    We can do the implementation with two engineers and one manager.

    What's my experience with pricing, setup cost, and licensing?

    There is a license required to use the solution and it is on an annual basis.

    What other advice do I have?

    I would recommend the on-premise deployment of the solution but not the cloud version.

    I rate Dell EMC NetWorker a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    AM
    System Engineer at a tech services company with 51-200 employees
    Real User
    Easy to scale, and stable, but the user interface needs some work

    What is our primary use case?

    We use this solution for backup and recovery.

    What is most valuable?

    It is the best umbrella, serving the best applications.

    What needs improvement?

    The user interface needs some work. It would be beneficial to have a single user interface for all of the features.

    For how long have I used the solution?

    I have been using Dell EMC NetWorker for 10 years.

    What do I think about the stability of the solution?

    There are no issues with the stability of this solution. Dell EMC NetWorker is a stable product.

    What do I think about the scalability of the solution?

    Dell EMC NetWorker is a scalable solution.

    How are customer service and technical support?

    I have contacted technical support. As a percentage, I would rate them 70%.

    How was the

    What is our primary use case?

    We use this solution for backup and recovery.

    What is most valuable?

    It is the best umbrella, serving the best applications.

    What needs improvement?

    The user interface needs some work.

    It would be beneficial to have a single user interface for all of the features.

    For how long have I used the solution?

    I have been using Dell EMC NetWorker for 10 years.

    What do I think about the stability of the solution?

    There are no issues with the stability of this solution. Dell EMC NetWorker is a stable product.

    What do I think about the scalability of the solution?

    Dell EMC NetWorker is a scalable solution.

    How are customer service and technical support?

    I have contacted technical support. As a percentage, I would rate them 70%.

    How was the initial setup?

    The initial setup is moderate.  It's not easy but it is not complex.

    What other advice do I have?

    I would rate Dell EMC NetWorker a seven out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    Buyer's Guide
    Download our free Dell EMC NetWorker Report and get advice and tips from experienced pros sharing their opinions.