Dell Encryption Enterprise Reviews

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PAOLO JONATHAN
Senior Infrastructure Engineer at CROSSWORLD SOLUTIONSTECHNOLOGIES COROPORATION
Real User
Top 20
Feb 16, 2021
It has tiered administration and normal features of an encryption tool, but it is tough to manage and deploy and tedious to use for encryption

Pros and Cons

  • "One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."
  • "It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."

What other advice do I have?

I would rate Dell Encryption Enterprise a seven out of ten. It is not totally bad. It is quite cumbersome to work with, and it is not as simple as it should be. Its backend is a lot to deal with.
Mina Magdy
Senior Infrastructure Solutions Specialist at Equinox International
Real User
Top 5Leaderboard
Mar 10, 2020
Has remarkable support and good stability

What is our primary use case?

We provide the services and the solution architecture proposing the features for our customers and clients. Most of them are using hybrid architecture. They may use their own private for the main epicenter. Then we use the hybrid cloud as a VR, especially, for Dell EMC you can use Amazon or Azure. Any type of customer that demands security and they demand specific information or restricted information. They are using encryption to prevent any kind of hacking.

Pros and Cons

  • "The technical support provided by Dell EMC comes with proactive technical support."
  • "Some customers have less security in the solution regarding their data."

What other advice do I have?

A physical person can be helpful as all of the support comes through a remote session. It only comes with hardware support but then you can provide people to the customer even when it comes to migrations and some integrations and upgrades. So it would be very helpful. I would rate Dell Encryption Enterprise at a nine out of ten.
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Endpoint Encryption
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