Dell Secureworks Reviews

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Bar-Lockwood
User
Information Security Manager at a comms service provider with 1,001-5,000 employees
Dec 20 2018

What is most valuable?

Support staff is excellent. Staff was always knowledgeable, available and eager to help. It was not unusual that a support person went above and beyond what I expected.

How has it helped my organization?

Solved a fundamental problem that lets us all sleep well at night! The service lived up to its reputation as a leader in the space. Not surprisingly, false positives happened, but forced us to register our preferred handling, which were consistently managed per preference going forward.

What needs improvement?

GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems. I ended up choosing "Other" way more than I should have had to, to categorize an issue resolution.

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What is Dell Secureworks?

Also known as
Secureworks
Dell Secureworks customers
Cycorp, Intelligence Ltd., MultiLing, 4Front Credit Union, Lone Star National Bank
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