Dell Secureworks Reviews

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Keith Galleros
Real User
Information Security Analyst at Detecon Al Saudia Co. Ltd.
Jan 05 2020

What do you think of Dell Secureworks?

What is our primary use case?

We use Dell Secureworks as our SIEM solution.

What is most valuable?

The most valuable features are IDS and IPS. The knowledge base is up to date and easy to use.

What needs improvement?

Log integration should be improved. If they can add SIEM, the event monitoring, then that would be great. Scalability is an area that needs to be improved. In the next release of this solution, I would like to see file integrity monitoring. I also hope that they will provide threat intelligence scripts for free.

For how long have I used the solution?

I have been using Dell Secureworks for three years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

I would rate the…
Bar-Lockwood
User
Information Security Manager at a comms service provider with 1,001-5,000 employees
Dec 20 2018

What is most valuable?

Support staff is excellent. Staff was always knowledgeable, available and eager to help. It was not unusual that a support person went above and beyond what I expected.

How has it helped my organization?

Solved a fundamental problem that lets us all sleep well at night! The service lived up to its reputation as a leader in the space. Not surprisingly, false positives happened, but forced us to register our preferred handling, which were consistently managed per preference going forward.

What needs improvement?

GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems. I ended up choosing "Other" way more than I should have had to, to categorize an issue resolution.

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Dell Secureworks Questions

What is Dell Secureworks?

Also known as
Secureworks
Dell Secureworks customers
Cycorp, Intelligence Ltd., MultiLing, 4Front Credit Union, Lone Star National Bank