Demandware Reviews

3.0 out of 5 stars
Aimee white li?1414329795
Real User
Website and EComm at a retailer with 1,001-5,000 employees
Jun 20 2017

What is most valuable?

* The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will recommend ZenDesk instead but that seems more for their own piece of mind in support rather than the customer... more»

How has it helped my organization?

It's allowed us to merchandise FMCG in a speedier way. We can easily report on daily customers, sales, conversions, etc.

What needs improvement?

Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more smaller companies offering SI solutions. It can only help the marketplace Out-of-the-box solutions should present... more»
Anonymous avatar x80
Consultant at a retailer with 1,001-5,000 employees
Mar 04 2018

What do you think of Demandware?

Primary Use Case eCommerce for consumer packaged goods sold direct to consumers, not via distributors. • Improvements to My Organization I do not know as we are still in the implementation phase. • Valuable Features Ability to quickly add content and manage products along with associated web content easily.   Not having to worry about maintaining one's own infrastructure.  • Room for Improvement Better access to code and customizability of the solution.  Multi-tenant infrastructure is a blessing and a curse. • Use of Solution Still implementing.


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What is Demandware?

Demandware Commerce delivers the speed, agility, innovation and superior economics required to master the new retail reality of constant and unpredictable change. Our enterprise retail solution is powered by a central cloud platform to drive consumer engagement across all devices, channels and geographies. Our cloud platform is open and extensible, and provides retailers with the enterprise scale required for complex operations. It includes a flexible retail data model with core commerce functions that remain consistent across user applications and channel delivery. It also includes a platform API that allows unique development without disrupting the flow of Demandware's continuous updates. Demandware Commerce enables both business and technical users within a retail organization to work with intuitive commerce applications. Leveraging omni-channel merchandising and marketing functionality, retailers can develop unique capabilities and create engaging shopping experiences that differentiate their brand and convert consumers to buyers. Unique consumer experiences and business logic are stored centrally and can be quickly deployed across the retail enterprise through the commerce accelerator, a combination of reference applications, Open Commerce APIs and LINK integrations. With this combination, Demandware Commerce removes the barriers and complexities of traditional licensed and hosted software, and allows retailers to execute the strategic business initiatives that drive growth.

Also known as
Salesforce Commerce Cloud
Demandware customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

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