Demandware Reviews

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Aimee White
Real User
Website and EComm at a retailer with 1,001-5,000 employees
Jun 20 2017

What is most valuable?

* The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will recommend ZenDesk instead but that seems more for their... more»

How has it helped my organization?

It's allowed us to merchandise FMCG in a speedier way. We can easily report on daily customers, sales, conversions, etc.

What needs improvement?

Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more smaller companies offering SI solutions. It can... more»

What's my experience with pricing, setup cost, and licensing??

Look into prices carefully. The percentage "fee" charged on each sale is negotiable and can range from around 2% to almost 3%.
Samuel Jin
Director at a tech services company with 201-500 employees
Jul 11 2018

What do you think of Demandware?

Primary Use Case: For use in an E-commerce website based on commerce cloud. Applied to front-end and order check, and integrated with order management system. • Improvements to My Organization: Demandware helped the company set up a user friendly e-commerce website in a short time frame and offers stable system performance. • Valuable Features: New functionalities including membership awards and order sourcing awareness in the order check. • Room for Improvement: The cloud services, the information security services, and the compliance support services. • Use of Solution: Less than one year.
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Consultant at a retailer with 1,001-5,000 employees
Mar 04 2018

What do you think of Demandware?

Primary Use Case: eCommerce for consumer packaged goods sold direct to consumers, not via distributors. • Improvements to My Organization: I do not know as we are still in the implementation phase. • Valuable Features: Ability to quickly add content and manage products along with associated web content easily.   Not having to worry about maintaining one's own infrastructure.  • Room for Improvement: Better access to code and customizability of the solution.  Multi-tenant infrastructure is a blessing and a curse. • Use of Solution: Still implementing.


User Assessments By Topic About Demandware

Find out what your peers are saying about Demandware vs. Magento and others in eCommerce Platforms.
291,675 professionals have used our research since 2012.

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What is Demandware?

Demandware Commerce delivers the speed, agility, innovation and superior economics required to master the new retail reality of constant and unpredictable change. Our enterprise retail solution is powered by a central cloud platform to drive consumer engagement across all devices, channels and geographies. Our cloud platform is open and extensible, and provides retailers with the enterprise scale required for complex operations. It includes a flexible retail data model with core commerce functions that remain consistent across user applications and channel delivery. It also includes a platform API that allows unique development without disrupting the flow of Demandware's continuous updates. Demandware Commerce enables both business and technical users within a retail organization to work with intuitive commerce applications. Leveraging omni-channel merchandising and marketing functionality, retailers can develop unique capabilities and create engaging shopping experiences that differentiate their brand and convert consumers to buyers. Unique consumer experiences and business logic are stored centrally and can be quickly deployed across the retail enterprise through the commerce accelerator, a combination of reference applications, Open Commerce APIs and LINK integrations. With this combination, Demandware Commerce removes the barriers and complexities of traditional licensed and hosted software, and allows retailers to execute the strategic business initiatives that drive growth.

Also known as
Salesforce Commerce Cloud
Demandware customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

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