The performance of the solution has room for improvement. We sometimes experience some delays.

View full review »

In terms of application performance, it could be a bit quicker. Additionally, the customization options made it challenging to automate certain aspects of the application. These areas have room for improvement.

In the next version, it would be beneficial to have easier out-of-the-box automation capabilities and improved application performance. The performance should increase. The speed of the application should increase.

View full review »

Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature.

View full review »

The solution is pretty much comprehensive. However, we would like more interaction from Salesforce about new versions.

In the future release, I would like to see features like online updating from within the application itself would be pretty much something.

View full review »

In the next release, Commerce Cloud should add CRM dashboards.

View full review »

At this time I cannot comment on what needs improvements in the system as I have not used it for very long. However, I have noticed that many people do not understand enterprise systems and have difficulty setting them up. I believe the deployment is robust. I recently had a deployment failure, which could have been attributed to the people doing the work and not having the skill to move code from development, through UAT, into production. However, I'm still investigating to understand if it is the knowledge of the people or the system.

View full review »

Demandware is strong across the board. It's difficult to point to a specific area for improvement because there are several variables outside the platform such as the implementation partner, the need to involve an agency for UI work, the amount of data a company needs to migrate, etc.

View full review »

There are some areas which should be improved. For example, the community is very closed source. What if Salesforce provided some depositories? Now a big percent of the hubs are only for people who actually paid a membership, and then they allow you to start working from the cloud. But there should be some sort of trial or learning opportunity for other people to learn what Salesforce Commerce Cloud is. Because if you don't buy it, you won't be able to learn it. That's a drawback. I'm not saying make it open source because this is a private company. I'm just saying that it should provide some opportunities for the public to learn it. To provide more opportunities with it because the e-commerce platform is expanding all over the world, even in third world countries. They should provide some way to learn it. Yes, they provide us the documentation, they provide us the community, but they don't provide us the coding environment. It should be there for some trial period because it is very costly. People want to work in SFCC, but it is not very affordable. For example, I am in Pakistan and I remember back 2-3 years ago, many clients or customers wanted to use Salesforce Commerce Cloud but they didn't offer any services in Pakistan.

That was their concern. And the billing was very, very high at that time. Because competitors were not there 2, 3, 4 years ago. But now the competitors are here and Salesforce Commerce Cloud is reducing its costs. But they are still not providing any free, development environment for the developers to explore SFCC.

View full review »

Salesforce Commerce Cloud is mature, so they have a lot of information about cost, documentation, and everything.

Salesforce's technical support is not as good as Elastic Path. Hence, support needs to be improved.

The marketing services in the solution need improvement. We needed it in some of our use cases to make some marketing-related things. In the end, the company decided to do marketing with another technology. So I don't know why, but I could say that marketing services or features are needed in the solution.

In the beginning, it was kind of difficult to understand the experience builder and B2B solutions. So probably, I would like to create the storefronts with an e-commerce builder. I am not sure about it, but it was like that. Like, difficult to understand the use and purpose of an experience builder. Then, we discovered that the B2B cloud solution was also for creating the storefronts, but we didn't understand at the beginning very well that part.

Salesforce Commerce Cloud should have a better pricing plan for smaller businesses.

View full review »

The connection with Marketing Cloud should be improved.

View full review »

Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more smaller companies offering SI solutions. It can only help the marketplace

Out-of-the-box solutions should present a viable e-commerce site and they sort of do but also sort of don't.

Demandware claims to have an OOTB solution – and to some degree it does – but you can’t really run with it. You need a systems integrator to help manage the deployment. Demandware makes these guys pay a license fee to simply call themselves SIs so right off the bat you have prices that will include the off setting off that cost. The traditional Dermandware recommended SIs are large and so the market is sort of closed, in some respect, and this influences the prices offered for a developed solution. Demandware needs to encourage smaller SIs and development houses (and there are some coming through now) to allow competition.

View full review »

The dashboards for this solution could be improved.

View full review »

What I don't like is the price.  The solution is expensive.

Once you get into the Salesforce universe, it's very difficult to get out. It's very difficult to connect with other platforms. I find that once you get into Salesforce, you are too trapped in their tech. The obvious technology is the CRM they offer to you, however, I don't like it. A software product should be good in and of itself, yet manageable enough to attach or to connect with other products. Integration with other products is impossible as they do have APIs, and functionality-wise is not the best. There are other platforms that offer more integration potential.

The initial setup is complicated, as is the initial integration.

Technical support could be better. I still don't have the full experience as a client, however, on the after-sales side, I feel a little abandoned after the signing of the contract. It was really pushy at the beginning. They were right on you. Then, after that, you feel a little abandoned as they just aren't there, in the same way, checking in and making sure you are okay. It's more on the after-sales of things that they should take care a little more about their clients already signed on to them.

View full review »

There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.

View full review »

Not just specific features, but being able to customize everything in general to our specific needs would be pretty awesome.

View full review »

This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI. 

View full review »

When a company buys a license for Salesforce Commerce Cloud, it is almost impossible to handle all of the features. This is why there is a high demand for developers or people who can educate the team on how to use it and how to configure all of the things people need.

People will sometimes go online and learn about the product, then buy a license for something that they don't actually know how to use. This is another business that Salesforce is selling, namely support. They are not only just selling their platform, but also the services that go with it. For smaller companies, it is not going to work. For larger companies, it may work.

There is space to have better communication with other kinds of platforms. If for example, you have a software developer, and a customer presents you with Salesforce Commerce Cloud, sometimes it's difficult to pick it up. It's not a totally different technology, although there are differences. It is a new product in the Salesforce environment, so it's hard to get people to work on it. Finding developers will also cost more money.

There is lots of improvement that can be made in terms of user experience. For example, Salesforce Cloud has an excellent user experience. With this product, however, you have to be tough and you have to study. It's not like other types of products. For a person with no experience, this is like a nightmare.

View full review »

The solution should have more and faster reporting, as well as better performance. 

View full review »

The revenue share model is very attractive to organizations — strong product profit margins, from which to fund the license fee. This commerce model is not as appealing to high volume, low margin retailers, or B2B organizations as their margins are traditionally much tighter. I think that's a limitation they should improve. If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit.

I think the E-commerce cloud should be improved for the low margin retailers and B2B organizations.

View full review »

There is always room for improvement with any solution.

View full review »

• Better access to code and customizability of the solution. 
• Multi-tenant infrastructure is a blessing and a curse.

View full review »

It is similar to ATG, but some features can be exchanged between the 2.

View full review »

The cloud services, the information security services, and the compliance support services.

View full review »

They don't provide scope for more customization in the core module.

View full review »

- Expensive!!! - Our architecture team raised questions about how it would fit in our environment, as there would be a good amount of internal work to get everything integrated together. You may want to look into this as part of your evaluation. It's not SaaS after all. View full review »