The pipeline and lead management features are the most valuable.

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There are a lot of valuable features. We have different models that allow us to perform various tasks. It's an end-to-end process, and we use it for our life sciences clients. It helps with tasks like calling, sampling, and more. So it is a very flexible solution.

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The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution.

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The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity.

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Commerce Cloud's best features include sales service and cloud marketing.

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The ease of customization is valuable and allows us to customize business process engines and set up data models efficiently. Additionally, it has connections to all sorts of cloud-based solutions. It also allows us to create industry solutions and take advantage of its environment.

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Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for it's ease of use, low start-up costs (compared to an On-Premise solution) and scalability. For companies who do not have their own internal IT departments to support a solution, Demandware is an excellent choice. There is relatively minimal setup beyond the usual data migration for catalog development and design elements for UI development.

OOTB APIs for integration to 3rd-party applications like Social Media, payment gateways and other critical applications also add to the low implementation level of effort. Like other smart e-Commerce platforms, Demandware has enjoyed the interactive relationship with business partners and Systems Integrators who actively implement the platform and develop industry-specific extensions and APis, subsequently incorporating those components into consecutive releases.

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There are a lot of solutions in the Salesforce Commerce Cloud itself. For example, a company may offer to our clients their Order Management system, but sometimes clients don't want to buy all the services from one service provider. If I'm a developer of SFCC, then some of my clients would like to hire me for only the SFCC stuff. But my video order management system is in some other technology like AIX or you can see their backend system is in a botnet for the autonomy system, so sometimes they would like to involve me in those specs. I worked with one company that actually sold three services to one client. That is one SFCC spot where around 30 people were working in that specific team for the SFCC specific task, while around 20 people were working in a botnet to connect SFCC with AIX database and AIX was their order management system. Actually, SFCC doesn't have that database capacity so they recommend that the service providers and the clients use a third-party service as a database. Okay.

This how the SFCC works and how the services are being provided to the client.

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For me, the most valuable feature was the customer journey. It was a complete one from beginning to end. I liked that I was able to get all the components. Let's say that, for example, we needed a CMS which was available for free on the platform. For example, in Elastic Path, it's not like that. The CMS was free, and we liked that because at least the company didn't feel like they needed to pay for that technology separately.

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Salesforce Commerce Cloud is a good solution.

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• The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will recommend ZenDesk instead but that seems more for their own piece of mind in support rather than the customer requirements), PayPal and Amazon Pay: They aren't plug and go, but they take away the need to develop a lot, so they reduce costs.
• Its scalability. (You must prebook if you have a sale - see the Stability Issues section for more details).
• Reporting is very good.
• Up-sell ability is very good.
• Out of the box gave the basics and you build from there.

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The conversion of opportunities and leads to accounts is one of the most valuable features.

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I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.

The stability, from what I have heard, has been good.

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The product is easy to use.

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I have found the list creation and dashboard customization features valuable. 

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The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.

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Multilanguage support means that this product will operate in English, Chinese, or whatever language is required. 

The translation feature is available, depending on the region, and it is quite useful for me as well as my customers.

The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else.

There is a good community of developers for the platform.

With respect to customizability, you can do whatever you want.

You can integrate with other solutions and put everything in one place. For example, you can connect Commerce Cloud with Marketing Cloud, then you can see details on the sales moving through the pipeline. Both these products are from the same company, and some customers already have Salesforce Marketing Cloud. For them, it's easy to implement Salesforce Commerce Cloud. With Salesforce, the technology is the same. They will know how to use it. The developer works the same, they both work with cloud and Salesforce is a known brand. They trust the information that they put on their server and know that the information is secure.

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I find the reports to be the solution's most valuable feature. 

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Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch.

Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.

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The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target.

The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy.

The filters are very useful and easy to customize. It's very easy to operate.

The user-friendly interface is better when compared with other CRMs.

For everything that we have used this solution for, we have had the best experience. This si the reason that we have not switched to another CRM. We will continue with this for a very long time.

They are constantly iterating and that is a good thing.

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• Ability to quickly add content and manage products along with associated web content easily.  
• Not having to worry about maintaining one's own infrastructure. 

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The sign-up process is easy, as you can link it to other products and sign with your Gmail account, for example. The implementation team can customise the implementation to customer needs. 

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New functionalities including membership awards and order sourcing awareness in the order check.

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The customization and the ability to extend every feature, as well the integration with 3rd parties is very good. View full review »

It's easy to setup.

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We evaluated Demandware last year. Here are some of my team's impressions: - Excellent support for mobile devices, which is important for us - Social hooks into FB, etc. - I like the dashboard which provides centralized access to all management, policies, rules, etc. - Extensive partner ecosystem View full review »