Demandware Archived Reviews (More than two years old)

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Aimee White
Real User
Info Sec Consultant at Size 41 Digital
Jun 20 2017

What is most valuable?

* The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will recommend ZenDesk instead but that seems more for their own piece of mind in support rather than the customer requirements), PayPal and Amazon Pay: They aren't plug and go, but… more»

How has it helped my organization?

It's allowed us to merchandise FMCG in a speedier way. We can easily report on daily customers, sales, conversions, etc.

What needs improvement?

Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more smaller companies offering SI solutions. It can only help the marketplace Out-of-the-box solutions should present a viable e-commerce site and they sort of do but also… more»

What's my experience with pricing, setup cost, and licensing?

Look into prices carefully. The percentage "fee" charged on each sale is negotiable and can range from around 2% to almost 3%.
Vendor
Solution Architect with 51-200 employees
Oct 03 2014

What do you think of Demandware?

Demandware is a SaaS based Ecommerce platform. Most of its customers are US based but it is rapidly making inroads into Europe. Its strength lies in it being SaaS and being extremely feature rich. The downside is lack of easy integration capabilities with other IT systems. Strengths 1. Rich in features: Demandware has rich Merchandizing and website features which are easy to master and set up in its merchant facing interface called Business Manager. Some of them are listed below ·Promotions – About 70-80 type of different promotions can be set up in Business Manager. ·Search – It has it’s own search engine (no need to integrate with any third party search engines if your SKU count is not exceeding half a million). Various search specific features such as Synonyms, Hypernyms,…

What is Demandware?

Demandware Commerce delivers the speed, agility, innovation and superior economics required to master the new retail reality of constant and unpredictable change. Our enterprise retail solution is powered by a central cloud platform to drive consumer engagement across all devices, channels and geographies. Our cloud platform is open and extensible, and provides retailers with the enterprise scale required for complex operations. It includes a flexible retail data model with core commerce functions that remain consistent across user applications and channel delivery. It also includes a platform API that allows unique development without disrupting the flow of Demandware's continuous updates. Demandware Commerce enables both business and technical users within a retail organization to work with intuitive commerce applications. Leveraging omni-channel merchandising and marketing functionality, retailers can develop unique capabilities and create engaging shopping experiences that differentiate their brand and convert consumers to buyers. Unique consumer experiences and business logic are stored centrally and can be quickly deployed across the retail enterprise through the commerce accelerator, a combination of reference applications, Open Commerce APIs and LINK integrations. With this combination, Demandware Commerce removes the barriers and complexities of traditional licensed and hosted software, and allows retailers to execute the strategic business initiatives that drive growth.

Also known as
Salesforce Commerce Cloud
Demandware customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare