Demandware brings with it the opportunities for integration with Salesforce and backoffice applications that enable companies to consolidate their e-Commerce backbone and impose standard workflow functions, roles-based permissions for interaction with the platform, performance and sales reporting and other tools for companies to use as a step towards better e-Commerce management.

The whole point is that SFCC concentrates on not re-inventing the wheel. For example, Wish-list functionality. These are the basic functionalities that should be in e-commerce, like Apple Pay or the social media authentication login. These kinds of functionalities were provided out of the box. So the customer's sign-in and sign-out and the whole check-out experiences are provided by Salesforce Commerce Cloud, which can be enhanced on the basis of need. The customization is done by the service providers on the basis of customers' needs. These kinds of basic solutions are there and the role of the SFCC service provider is to customize all of it. It is very extensive and the documentation is very strong. 

The community is not very large, around 4,000 - 5,000 good developers in the community who have actually been helping each other. This is not something available in other solutions because their solution is outsourced. People working in SFCC can only help other SFCC developers. This is a drawback in Salesforce which is not an open-source solution. Although it is closed source, at the same time it provides a high-quality service. The development is very easy, with continuous integration. Also, their continuous code development is easy.

Their methodology is such that all these can be easily implemented into Salesforce Commerce Cloud. So the software development life cycle becomes very practical in this way.

Regarding how the product improved my company, I would say that, for example, in our case, one of the companies needed to create a couple of storefronts. In the case of Salesforce, it was easy to create more than one, and at the same time, they both were linked to the same infrastructure. That is why they decided to use Salesforce over other ones. I see that because of that flexibility, we were able to use Salesforce Commerce Cloud.

It's allowed us to merchandise FMCG in a speedier way.

We can easily report on daily customers, sales, conversions, etc.

The company as a whole, I really don't know. For me specifically, the daily reminders help me with my day-to-day tasks. Being able to put in quick notes and chatter for a specific account helps me to stay organized.

Let me tell you about one of my clients: the basic premise of the solution is to enable the organization to do what it typically does best. It helps to create the platform, as much as possible, without having to focus on some of the associated challenges surrounding e-commerce platforms, like stability, scalability, and managing the technical agency theme or roadmap.

People always choose the solution that best serves their business goals. You can say that Salesforce is the best e-commerce cloud platform on the market, which serves the business purpose.

There is no "one size fits all" approach when it comes to e-commerce. It's a part of Salesforce's family, so Salesforce is very trustworthy and if we talk about Health Cloud, it's HIPAA compliant. If we talk about other industries, it offers all of the security policies which are needed. It is highly trusted, and the data is completely secure and it can easily integrate with the solution set. 

I do not know as we are still in the implementation phase.

Demandware helped the company set up a user friendly e-commerce website in a short time frame and offers stable system performance.