Denodo Customer Service and Technical Support

Margus VäRton
Head of Data Service Department at a government with 201-500 employees
We have a contract with their support. We are in constant contact with them as we handled the implementation by ourselves and so, we had a lot of questions which all got answered. Tech support is certainly one of their strong points. One thing which is very important along with it is that, if needed, the end customers, like us, have access to the very developers. It means that our support requests are not only handled by some anonymous tech support representative but, if we find some bug, we are able to contact the very high-level developers to get our requests handled. View full review »
reviewer1308528
Senior BI and Data Consultant at a consultancy with 1-10 employees
We always went to the vendor for technical support. The vendor had an outgoing ticket line to the actual author of the product. We contacted support through the vendor. They responded quickly. View full review »
reviewer1194042
Management Consultant at a tech services company with 51-200 employees
I have been integrating with the Denodo retail team directly. In terms of support, we're getting a good amount of it. I'm satisfied with it so far. View full review »
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