Device42 Customer Service and Technical Support

Jeremy Rammalaere
Corporate Information Technology Manager at Supply Point
Tech support has generally been pretty good. Over the years there have only been one or two cases that maybe took a little bit longer than I thought was reasonable. Other than that, they've generally been very attentive and responsive. There have been no major hiccups with any of their support. I've never had to escalate. The few times that I've had to talk to support, whoever I've talked to initially has been able to get things addressed for me. View full review »
Yasin Shaikh
Systems Manager at Coventry University
Technical support is excellent. The engineers are knowledgeable and they respond in a very timely fashion. View full review »
Giovanni Schiano-Moriello
IT Business Analyst at a transportation company with 5,001-10,000 employees
We have had very positive experiences with the technical support. They have been great. We have received so much support from their end that sometimes it may have even been too much. Anytime I'm looking for something, support is coming at us. I even had a little trouble figuring out who I should reach out to when I needed something, but that was clarified recently. There is no lack of support with Device42. View full review »
Learn what your peers think about Device42. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.
Chad Crider
Lead DevOps Engineer at a financial services firm with 5,001-10,000 employees
The two times that I had to contact the technical support when the machine went corrupt, they were helpful. They sent me a script with a nice email telling me how to use it. I got on the phone with them just to make sure everything was going correctly. We have no issues with them. View full review »
Francois Sureau
Manager, Hosting Operations at a tech vendor with 10,001+ employees
Technical support is pretty good. Each time we need them, we can have a call with them. They respond quickly. It's good support. View full review »
Francisco Laborda
Network Engineer at Despegar.com
Technical support is very good. The support person we talked with was very kind. For example, we opened a ticket for a specific case and the support person who took the case explained more than we asked about. That was good. View full review »
reviewer1295379
DC Lead Engineer at a financial services firm with 5,001-10,000 employees
Technical support is excellent. I've used it a couple of times and it is really good. They always reply very quickly and they always give you a very simple way of doing what it is you need to. I would give technical support a 10 out of 10. View full review »
reviewer1310622
Sr. System Engineer at a tech services company with 201-500 employees
I'm often in contact with the support team, as I have a few ideas about feature requests or fixing thing. If I do find a few mistake or problems in the tool, then I speak with the support team. It's good support. I like it. They answer quickly, but sometimes you can feel the support does not know the solution. The roadmap from the development is now cloud-based, which is a big thing. The development is going to cloud and cloud discovery, but some of the basics are not working perfectly and development has no time to fix them. It would be great if they could fix these basics, then concentrate on bigger, newer things, such as, the cloud, container discovery, and database discovery. They need to fix these basics, but overall, I'm happy with the support. View full review »
Thayne Trevenen
Security Engineer at a tech vendor with 501-1,000 employees
The technical support is fantastic. We wanted to bring in a whole bunch of information from NetBox. We wanted to basically seed Device42 from the information we kept in NetBox, and they made that very easy. It was very helpful. View full review »
Viktor Dzhokin
Procurement Specialist at a software R&D company with 501-1,000 employees
The only thing which I have noticed so far that is not good is that we had an issue with some reporting from the tool, reporting we had to export. We couldn't do it in the way we wanted to, so we tried to reach out to their support but it took pretty long until we understood how we can manage the reports. We still haven't received a complete explanation of what we need to do and how to do it. We understand that the master admin can do this, but it still hasn't been explained, completely, how it's possible. Their support has been a bit slow. And we also don't know if the master admin can provide access to other users to download such reports. It's one guy who takes care of all of this, who receives requests from everyone in the company who is using the solution. I had one other issue, in the beginning. The tool didn't work for the whole company so I opened a ticket and had a remote session with a guy from support. He worked really well and really fast and resolved the problem within an hour-and-a-half. He found there was a programming issue and contacted his colleagues and they fixed it pretty quick so we had access again. View full review »
Deepak Pund
Technical Service Engineer at Fujitsu
It has very good, prompt support. View full review »
Ernie Welter
Sr. Infrastructure Engineer at a tech services company with 1,001-5,000 employees
I've used Device42's technical support. It's okay. View full review »
Learn what your peers think about Device42. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.