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Devolutions Remote Desktop Manager OverviewUNIXBusinessApplication

What is Devolutions Remote Desktop Manager?

Remote Desktop Manager lets you centralize all your remote connections, passwords and credentials into a unique platform that can be securely shared between users. Drive security, speed and productivity through your organization while reducing risks for your IT department. Join over 400 000 users in more than 140 countries who enjoy our remote connection management solution. Remote Desktop Manager is available in two editions: Free and Enterprise. While the Free edition is perfect for stand-alone users, the Enterprise edition is best suited for multiple users and teams.

Buyer's Guide

Download the Remote Access Buyer's Guide including reviews and more. Updated: October 2021

Devolutions Remote Desktop Manager Customers

HBO, 20th Century Fox, U-Haul, Nasdaq, IBM, Sony, SAP, Prada, Nike, Nokia, EY, Tesla, Fidelity, Space-X, Caterpillar, Maersk, Du Pont, MLS, Bosch, Bridestone, Red Bull

Devolutions Remote Desktop Manager Video

Archived Devolutions Remote Desktop Manager Reviews (more than two years old)

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Brent Quick
Networking & Infrastructure Consultant at Intelligent Technologies, Inc.
Consultant
Top 20
One credential can be used to access VPN, RDS, and more

Pros and Cons

  • "One credential can be used to access VPN, RDS, and more."
  • "The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."

What is our primary use case?

My company is a consulting practice that connects to client systems using various methods. So, we need credentials, VPN connections, and also operational instructions. RDM provides a single repository for all this and so much more.  You can include PowerShell scripts to accomplish tasks.

How has it helped my organization?

We used to store information in our CRM system, but it did not allow linking connections with credentials with VPNs. Now, when a consultant wants to connect to a client server: 

  1. They launch the connection
  2. It checks for connectivity
  3. Opens the VPN
  4. Then connects.

All without the consultant needing to look up information, or even if we wanted to restrict it, to have access to the credentials used.

What is most valuable?

One credential can be used to access VPN, RDS, and more, but instead of looking that up in one system, typing it into a field/box/login, and maybe getting it wrong. it is just automatically fills it in and is done so correctly.  Organizing credentials, connections, and contents by clients makes it so simple for someone to provide support.

What needs improvement?

One issue, as mentioned, we connect to lots of client VPNs. The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server. If you launch and select "off-line" mode when starting, this is not an issue. Again, more a .NET problem, but it is the one I hear most from my users.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Sometime the underlying OS (Widows) introduces issues that need to be addressed and support sometimes needs a bit of time to respond with an updated release.

What do I think about the scalability of the solution?

Very scalable to large groups or teams of users.  Recently introduced multiple repository option so you can break credential storage into more manageable units.   

How are customer service and technical support?

Responsive.

Which solution did I use previously and why did I switch?

Was using ASG Remote Desktop but they changed their licensing model to be a subscription with much higher prices and if you stopped paying product stopped working.

How was the initial setup?

Straightforward but I had been using the product as a single user before so it was more about adapting it to the company.

What about the implementation team?

In house

What was our ROI?

Not measured.

What's my experience with pricing, setup cost, and licensing?

You can run a full featured trial of the products with support to make sure it will fit you needs.

Which other solutions did I evaluate?

Microsoft RD Man, Keepass, and TeamViewer

What other advice do I have?

Try it and you will be impressed.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ben Liebowitz, VCP, vExpert
Enterprise Services Engineer at Turbonomic
Real User
Top 20
Best remote connection manager you can use today

Pros and Cons

  • "Being able to store my credentials makes connecting a breeze."
  • "RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."
  • "Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it."
  • "Setup and installation was simple."
  • "The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."

What is our primary use case?

I use RDM to manage 99% of my remote connections, such as RDP, SSH, SCP File Transfer, iDRAC, iLO, VMware vSphere Web Client, VMware vSphere Client, URLs, etc.

How has it helped my organization?

RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another.

Also, being able to store my credentials makes connecting a breeze.  And being able to search the over 500 entries via the status bar at the bottom makes connecting EVEN FASTER! :) 

What is most valuable?

  • Credential storage, Keep Tab on Disconnect, Password Generator are just a few that I use on a regular basis. 
  • Also, Working with cloud services (AWS, Azure, etc) and being able to import from connection/password managers and other connection tools. 
  • I also use the "Keep tab on disconnect" feature a lot when rebooting a server when I need to reconnect after the reboot! 

What needs improvement?

The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The application is very stable. I never have issues with it crashing. 

What do I think about the scalability of the solution?

Being able to use a SQL database for the data source means multiple people can share one data source. 




How are customer service and technical support?

Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it!  

Their support is amazing as well. When I have had to contact support, they have been very friendly and helpful.

I have used their support forum a few times posting questions and receiving answers in a quick and timely manner. 

Which solution did I use previously and why did I switch?

Microsoft Remote Desktop Connection Manager. I was looking for something that allowed me to use more than just RDP.

How was the initial setup?

I use Remote Desktop Manager Enterprise. Setup and installation was simple.

What about the implementation team?

I installed it on my own with no outside assistance.

What was our ROI?

While it is hard to place a dollar amount on ROI for a piece of software that my company didn't pay for (I'm a VMware vExpert), I feel it helps me do my job more efficiently, which allows me to work on more than I would work on if I did not use it.

What's my experience with pricing, setup cost, and licensing?

If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free 1-year Enterprise Evaluation License.

Which other solutions did I evaluate?

I evaluated Royal TS as well. I found RDM to have more features and functionality, especially the features the Enterprise version gives you.  

What other advice do I have?

I've been using RDM for almost 10 years now, starting with the free version and eventually moving to the Enterprise version. There is not a day that goes by that I do not use the tool. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Devolutions, TeamViewer, Microsoft and others in Remote Access. Updated: October 2021.
543,089 professionals have used our research since 2012.
it_user793329
IT Manager at a library with 11-50 employees
User
It sped up our response rate to anything that happened in the network

What is our primary use case?

We use this to control all of our virtual servers within the organization. We needed to switch to something other than vCenter since VMware went to a web-based client and it actually slowed down the support we could offer.

How has it helped my organization?

It sped up our response rate to anything that happened in the network. With vCenter it was starting to slow down and the web-based client just took forever to load. Since we have been using this it only takes two to three seconds to remote into one of our servers and be able to make changes and control it.

What is most valuable?

I find that the snap tool is the most valuable. This way I can monitor four servers at the same time within the network and be able to apply multiple patches and changes in a short amount of time.

What needs improvement?

I am still new to this program so I have not tested all of the capabilities. I think it would be great to have some inside knowledge, which is why I joined the VIP section, about the new releases and patches. Other than that I think they are doing a great job!

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Technical Support Analyst at a tech vendor with 1,001-5,000 employees
Real User
By integrating all our connections previously spread across multiple locations, a lot of time has been saved

Pros and Cons

  • "The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
  • "The interface is great to work with as it allows multiple connections in a tabbed interface. It also has the option to automatically start a VPN or an SSH tunnel, if required."
  • "By integrating all our connections previously spread across multiple locations, a lot of time has been saved."
  • "Sometimes when updating, the install window is on top of the prompt to close the application."

What is our primary use case?

I use Remote Desktop Manager to centralize all my different connection types, like Linux servers via SSH, Windows servers via RDP, VMware hosts, and for all the devices that I manage.

The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications.

How has it helped my organization?

By integrating all our connections previously spread across multiple locations, a lot of time has been saved. 

The interface is great to work with as it allows multiple connections in a tabbed interface. It also has the option to automatically start a VPN or an SSH tunnel, if required.

What is most valuable?

I love the tabbed interface. It has credential information saved in the connection settings and the ability to include notes for each entry.

I find the feature to "Connect When Available" extremely helpful. When rebooting a device, this feature will ping and port scan the remote device, then once it is responding, it will initiate a connection automatically. No guessing as to when a server will be backed up from a remote reboot. 

What needs improvement?

No big cons that I can think of. 

Sometimes when updating, the install window is on top of the prompt to close the application.

For how long have I used the solution?

One to three years.

Which solution did I use previously and why did I switch?

Yes, a folder with several .rdp connection files and PuTTY. 

I switched to have everything in one location with the cloud sync option to save everything across all my work devices.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ThomasHiggins
DevOps Engineer at a tech services company with 51-200 employees
Real User
Makes me instantly more focused on resolving the issue rather than getting to the issue

Pros and Cons

  • "Makes me instantly more focused on resolving the issue rather than getting to the issue."
  • "Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is."
  • "There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
  • "On complex setups, I actually needed to reach out to support to get it working correctly."

What is our primary use case?

My primary use case is the remote server connections for multiple protocols.

I also use it for managing multiple website login credentials and for application connections via available plugins.

How has it helped my organization?

I was able to maintain connections to over 400 different servers and services using password best practices. This allowed me to resolve the issue rather than waste time looking up passwords to the various servers. In addition, once I upgraded to the Enterprise version, I was able to manage some advanced connections (such as SQL Server .NET only connections) with the same interface and not have to remember the (relatively) convoluted steps taken each time to initiate the connection. Again, making me instantly more focused on resolving the issue rather than getting to the issue.

What is most valuable?

The multiple protocols: Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is.

What needs improvement?

There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things. I do not have a good idea on how to solve the issue, but this is one area that could be improved. Maybe a specialized 'how-to' search (or something).

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No issues. I have been through several generations of both the free and enterprise versions of this tool, and it has never had stability issues.

What do I think about the scalability of the solution?

It is designed for the desktop, so scalability is never an issue. 

The Devolutions Server is available, but outside the scope of this review.

How are customer service and technical support?

Support is through the company forum, however they have several people constantly monitoring the forum and are very responsive. This support can be from anyone able to help; up to and including the president of the company (he has responded more than once to some forum posts I have made). I have never gone for more than an hour during normal business hours without a response.

Which solution did I use previously and why did I switch?

Previously, I used RDPMan for the RDP connections, PuTTY for SSH connections, and a variety of different applications for various activities, such as VMware Client for vSphere Server administration, WinSCP for FTP/SFTP/SCP connections, SQL Server Management Studio for database connections, and Cisco VPN for VPN connections. While many applications still require installation, RDM can broker and manage the connections to individual machines, systems, or locations.

How was the initial setup?

Straightforward for simple connections, but they can get very complex. On complex setups, I actually needed to reach out to support to get it working correctly.

What about the implementation team?

I installed it myself.

What was our ROI?

Instantly, for the Free Version.  

For the Enterprise Version, it probably would have been realized in about two to three months. This is estimated because my company never bought it for me. I bought it for myself, so I did not have to mess with the alternatives.

What's my experience with pricing, setup cost, and licensing?

Setup costs for most people is negligible. You install the software, then you import the files from what you are using now. If there is no support, creating new entries is fairly trivial, especially for websites, where the application will actually prompt you to store them (similar to the browser would without it installed).

Which other solutions did I evaluate?

What other advice do I have?

Use the built-in Password Generation tool.

  1. You can store password policies as templates and just call the template to generate a bunch of different passwords that follow the policy and password security best practices.
  2. Press the button, and it is stored in your credential store.
  3. Copy it into the new password fields, and all of a sudden, you are using best practices on your passwords, effortlessly.

It actually takes more effort to do less than the best practices while using this tool!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Microsoft SQL Server DBA at a tech services company with 11-50 employees
Real User
Integration with a third party credential storage, web login, and VPN are the most usable and useful functions

What is our primary use case?

Using RDM for my daily work, it helps me manage Remote Desktop Connection with different sets of credentials. Integration with third-party credential storages (like KeePass) allows for managing all credentials in a single place.

How has it helped my organization?

Remote Desktop Manager is integrated with KeePass, which was used for a long time. By doing this, I am able to use familiar credential storage without moving my credentials to newer system.

What is most valuable?

Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment.

What needs improvement?

Maybe some clipboard functions could be added along with integration of different software.  Currently, it is perfect for my…

What is our primary use case?

Using RDM for my daily work, it helps me manage Remote Desktop Connection with different sets of credentials. Integration with third-party credential storages (like KeePass) allows for managing all credentials in a single place.

How has it helped my organization?

Remote Desktop Manager is integrated with KeePass, which was used for a long time. By doing this, I am able to use familiar credential storage without moving my credentials to newer system.

What is most valuable?

Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment.

What needs improvement?

Maybe some clipboard functions could be added along with integration of different software. 

Currently, it is perfect for my needs.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No issues. The product is stable.

What do I think about the scalability of the solution?

No issues.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Initial setup was very straightforward.

What about the implementation team?

In-house team.

Which other solutions did I evaluate?

I tried mRemoteNG.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Information Technology Consultant at a tech consulting company with 1-10 employees
Consultant
Integrated VPN providers means no need to manually configure clients

Pros and Cons

  • "Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
  • "With the integrated VPN providers you are able to link the VPN entry directly to the session or entire folders, so you no longer have to configure the VPN manually on the machine."
  • ""Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential."
  • "Documentation per entry, good for device configs or important/special instructions."
  • "Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
  • "Security roles could be improved, especially by enabling renaming of a role."

What is our primary use case?

  • Centralize all our customer and in-house credentials and remote connections.
  • Configure limited access to resources with the security-based role feature (for trainees and new employees).
  • Daily usage of some of the numerous integrated VPN solutions for connecting to our customers, when we are remote.
  • Keep the credentials up to date with version and Change History.

How has it helped my organization?

With the integrated VPN providers you are able to link the VPN entry directly to the session or entire folders, so you no longer have to configure the VPN manually on the machine.

More security with granular security features.

What is most valuable?

  • Integrated VPN providers - As I mentioned, no need to manually configure clients.
  • "Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential.
  • Web browser extension for auto-login on websites.
  • Documentation per entry - Used for device configs or important/special instructions.
  • GPO extension for restricting features.
  • Inventory reports from servers and clients, including warranty dates and reminders.

What needs improvement?

Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager.

Security roles could be improved, especially by enabling renaming of a role.

For how long have I used the solution?

Three to five years.

How are customer service and technical support?

Very fast, nice, and always available. Sometimes you get a response within minutes.

Which solution did I use previously and why did I switch?

We started with Excel.

How was the initial setup?

Very easy and straightforward, but if you encounter issues the competent support team helps you out.

Also, online help like a wiki, is available. You can find your answers quickly and easily.

What's my experience with pricing, setup cost, and licensing?

The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free.

Which other solutions did I evaluate?

ASG-Remote Desktop.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jon
IS NET Tech 6 at a university with 201-500 employees
User
It allows us to connect to our VNC clients and Lab PC

Pros and Cons

  • "It really helps to have all the data already pre-entered and all I have to do is enter the password."
  • "It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."
  • "If there was a way to streamline the process, it would make it nice."
  • "The filing system of connections is a little clunky, but is completely functional."

What is our primary use case?

We use this software to have all of our RDP and other connections in one place, which is primarily used for our server access.

How has it helped my organization?

It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system. 

It also allows us to connect to our VNC clients and Lab PC.

What is most valuable?

The most valuable piece is the RDP, because some of our servers are virtual machines, so access to them requires us to use RDP. It helps to have all the data already pre-entered and all I have to do is enter the password.

What needs improvement?

The filing system of connections is a little clunky, but is completely functional. If there was a way to streamline the process, it would make it nice. 

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.