Digium Switchvox Competitors and Alternatives

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Real User
CTO at a security firm
Mar 29 2017

What is most valuable?

* Hot Desking * Call Queues * Wallboard * Call Metrics * Call Recording * Easy to maintain

How has it helped my organization?

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the agents belonging to the queue.

What needs improvement?

Major changes between versions cause features to move in the tree. The major releases come before any significant minor releases, causing you to upgrade and relearn. They went from version 12 to 15 so quickly that if you do not upgrade, you... more»

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