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Digium Switchvox OverviewUNIXBusinessApplication

What is Digium Switchvox?
VOIP phone systems

Digium Switchvox is also known as Switchvox.

Digium Switchvox Customers
CORAF/Wecard
Digium Switchvox Video

Archived Digium Switchvox Reviews (more than two years old)

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ITCS user
Consulting Partner at a tech services company with 51-200 employees
Consultant
The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.

What is most valuable?

Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface 

How has it helped my organization?

Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox

What needs improvement?

UI & UX of the Mobile App

For how long have I used the solution?

Experience with Switchvox is 6 years 

What was my experience with deployment of the solution?

Deployment was easy, we encountered no issues 

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No none at the moment 

How is customer service and technical support?

Great 

How was the initial setup?

Straig…

What is most valuable?

Switchboard Redesign & Widget 

Wall board in Switchboard

Browser based video conferencing 

Mobile App

REST Interface 

How has it helped my organization?

Call Center Management is easier now 

Switchvox responsiveness has improve greatly 

Our staff are very happy with the new Switchvox

What needs improvement?

UI & UX of the Mobile App

For how long have I used the solution?

Experience with Switchvox is 6 years 

What was my experience with deployment of the solution?

Deployment was easy, we encountered no issues 

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No none at the moment 

How is customer service and technical support?

Great 

How was the initial setup?

Straightforward 

What about the implementation team?

In-house 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller from 2017
ITCS user
Consulting Partner at a tech services company with 51-200 employees
Consultant
Integrated chat system enables you to send a quick message to a work colleague without calling the person.

What is most valuable?

Switchboard

How has it helped my organization?

Integrated chat system enables you to send a quick message to a work colleague without calling the person Follow Me feature offers me the convenience of communication from anywhere Easily drag and drop calls to others

What needs improvement?

The switchvox mobile app

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No, Switchvox is very stable

What do I think about the scalability of the solution?

scaling is seamless

How are customer service and technical support?

Customer Service: I would say Good, I live in West Africa Digium has always delivered Technical Support: Great …

What is most valuable?

Switchboard

How has it helped my organization?

  • Integrated chat system enables you to send a quick message to a work colleague without calling the person
  • Follow Me feature offers me the convenience of communication from anywhere
  • Easily drag and drop calls to others

What needs improvement?

The switchvox mobile app

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No, Switchvox is very stable

What do I think about the scalability of the solution?

scaling is seamless

How are customer service and technical support?

Customer Service:

I would say Good, I live in West Africa Digium has always delivered

Technical Support:

Great

Which solution did I use previously and why did I switch?

I had tried Cisco at the time and flexibility of integrating with other in-house app was a problem

How was the initial setup?

Complex

What about the implementation team?

in-house

Disclosure: I am a real user, and this review is based on my own experience and opinions.