Documentum Archived Reviews (More than two years old)

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Solution Architect / Manager Software Engineer at a financial services firm with 10,001+ employees
Aug 21 2018

What is most valuable?

The lifecycle management is valuable because many of our businesses create content and it passes through a lifecycle. Each state of the lifecycle means that your business has certain business rules, which are set.

How has it helped my organization?

We have several customers and each one has a different "flavor." So the benefits vary with each case.

What needs improvement?

It needs a better UI and it should also be cloud-ready. The UI has not changed in years. These are the two major improvements I would be expecting.

What other advice do I have?

When selecting a vendor, the primary considerations are the cloud and that we need simplified solutions for all of our customers.
Luis Izarra
Manager - Projects at Cognizant
Jun 14 2018

What do you think of Documentum?

What is our primary use case?

We use it for content management solutions and processes, such as credit, document lifecycle, etc., in the following verticals: banks, insurances, and so on.

How has it helped my organization?

It has reduced the amount of paper documents; reducing time and errors in the process. This has improved people effectiveness and avoided missing documents.

What is most valuable?

Ability to build a solution without code. Build solutions based on process and content management.

What needs improvement?

It should provide: More Docker based solutions. More support to the cloud (AWS, Azure, etc.). More tools to help clients upgrade solutions based on Webtop.

For how long have I used the solution?

More than five years.
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Anonymous User at a tech vendor with 10,001+ employees
Jan 24 2017

What is most valuable?

In terms of sub-products/components, the most valuable features are definitely Content Server and DFC. The core components are the most valuable and trusted ones. These components help us make a… more »

How has it helped my organization?

The organization needs to manage a large number of documents. Depending on the context or application, it produces from 50k documents a year to 200k documents a day. We designed several solutions for… more »

What needs improvement?

Performance could be better. But this is a generalization. We can achieve good performance with Documentum, but we need experience to understand several details about how Documentum works to avoid… more »

What's my experience with pricing, setup cost, and licensing?

I'm not an expert on this but from what I know, the pricing and licensing model is strange and I'm not sure how well it is controlled. For example, paying by user capability (consumer, contributor… more »

What other advice do I have?

Stick to the core (Content Server, DFC)! I don't want to say WDK because Dell EMC is/was always saying it was going to end it. Otherwise, it was something to consider. Dell EMC made DFS, which was a… more »

Which other solutions did I evaluate?

I was not involved in product evaluation. The organization evaluated FileNet as one option, but I can't say much about it.
Change Manager at a tech services company with 51-200 employees
Jun 28 2014

What do you think of Documentum?

Valuable Features

Lifecycle management

Improvements to My Organization

We use it as a repository of our records.

Room for Improvement

The interface is not user-friendly, new meta data classes are not easy to create.

Use of Solution

6 months

Stability Issues

Not too stable.

Customer Service and Technical Support

Customer Service: AverageTechnical Support: Average

Initial Setup

Complex. We needed external help to set it up.

Implementation Team

Through a vendor team.
Real User
Sales Engineer at a tech consulting company with 11-50 employees
Apr 08 2014

What is most valuable?

Version Tree Branching. Bulk document edit. Hierarchal navigation. Document annotation. At the time webtop was an integration point we wanted into our products CM.

How has it helped my organization?

We were able to meet ISO 9001 QMS Standards and add a more robust CM integration to our product base.

What needs improvement?

After implementation, I was pleased with the functions of the application. Design and newer functionality should always be evolved.

Which solution did I use previously and why did I switch?

We had integrations to several content management applications. We ended up not choosing this option in-house as we felt it was too much. Just not a good fit for us.

What other advice do I have?

Be sure that you can invest the time for implementation on this also, use their technical services team. The software does what it says it does, but make sure you have considered cheaper options.

What is Documentum?

EMC Documentum is an enterprise content management platform that was purchased by EMC from the original developers in 2003.

EMC Documentum offers a range of products that are all highly integrated, secure, and cater for the full information lifecycle. The workplace has become increasingly dispersed, mobile and social, and EMC Documentum provides information solutions to align with these new business requirements.

Also known as
Dell EMC Documentum
Documentum customers

Bank for International Settlements, Postel, GSD&M, Agility Logistics, and E.ON

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