I don't remember opening a ticket. I did at one company when we had a professional services team helping us set up the instance, and we had a success manager, who were all very skilled. For most of my time there, I was able to work with the implementation team that was able to answer any of my questions, or if there was any logic I was trying to work out, like to take daily snapshots is something that you need to be shown how to do, they could help. That said, once you have the model, you can copy it and replicate it across to other data sets.

I’ve never had a bug and do not remember saying "This system's not working."

When you find some minor issue within the app, there's a button you push and it goes off to Domo support and you don't have to make a phone call. But when I do make a phone call, because I have such a good relationship with our account executive, they get right on it.

In general, Domo's technical support is exceptional. I can go to support in the tool itself. There's a Help Center button and within that I have Domo University, "How To," Knowledge Base articles, and a very strong community forum. That's also where the Support button is. I just click on that and I can open a case and get a very timely response.

We have a good experience with customer service and support. I rate the solution an eight out of ten.

The technical support is very responsive. They are ready to reply, always having a solution ready. They are good at their work and what they do.

Domo's tech support is very responsive, very clear, and straightforward. If I had to rank it one through 10, I'd give it a 10.

Technical support is pretty good. However, when a customer claims, that it does not go well with the technical support because of certain items, customer support says, "Yes, it will work," but the technical support says, "We do have a limitation." So there is a gap or contradiction that needs to be addressed between customer support and technical support.

As we are implementation partners with Domo, we closely work with their support team, particularly when building custom visualizations. We also support the Domo team in terms of building their solutions. For example, if customers have specific requirements, we get in touch with the Domo team and build the solutions. They're supportive, and in fact, we're planning for an event in the coming days. My company, GWC, in collaboration with Domo, we're going to have a conference in India, so very often we get into discussions with them in terms of Domo improvement areas, and whenever we need some support, we can contact their support team. 

On a scale of one to five, with one being bad and five being excellent, Domo technical support would be four out of five.

Technical support was very good, especially during deployment.

I have to give tech support a really good score. They've been great with me. If I have a question, I call them and they answer the phone. They are able to walk me through from the most minimal thing. If I need help with something really complex, something I developed which is customized, they still give me a hand. But ultimately, whatever you build is on you.

I have had to escalate a few things, mostly because I wanted to get them done faster or there was a problem I didn't understand. I just go to my sales rep and he gets it taken care of. He gets someone to call me right away.

We used Domo for five years. In the beginning, the first three-and-a-half years or so, technical support was amazing. They would answer six things immediately. But they took on more and more clients and the processes slowed down a little bit. I don't know if they've gotten that fixed, but in the later stages it slowed down a little bit.

I'd say they're still ahead of a lot of other platform providers or software providers. It wasn't like Microsoft where you can never talk to anybody, or Google where you can never reach anybody, ever.

A nine out of 10

Always responsive. Sometimes getting the right person from ticket to assignment is a little buggy, but I have had to call support less than six times in four years, so I consider that a win.

10 out of 10

They will always find a way to help the customer accomplish what they need, even if it means creating something that doesn't exist.

I haven't tried contacting Domo's technical support since I joined this organization.

We've used technical support once and have not experienced issues with Domo. We've only leveraged general support.

We haven't had to contact technical support. We did communicate with the salespeople. They replied whenever they received our messages.

If you have an issue with Domo, their response is less than an hour. Their support contacts you immediately when you send an email for an issue on a database or data set. Then, they follow their process and will always try to solve the problem in less than 48 hours.

Excellent customer service from the beginning.

Better than any other company I've worked with. Having direct access through buzz (collaboration tool) has been super convenient.

With any start-up, having issues keeping up with the growth of customer needs, like support, is to be expected.

Knowledgable about the product and its functionality is adequate. Having no direct access to second tier engineering support is frustrating at times and the relaying of issues takes time.

Technical support was great. You gave them a call, they put in a ticket. 

If it was something that required a little bit more technical work then it was a lot slower. And their updates could be a little lacking. There's definitely room to grow in their responsiveness. But other than that, with small editing, small issues that didn't require too much technical work on the backend, they were very good and very responsive.

There is the Domo Community which is a live brainstorming session with Domo experts who answer any queries. I make myself available to participate in that, so that I get quick answers to my queries. If there is anything beyond that, we, as an organization, reach out to the community. We will first try solutions if someone else has had the same kinds of bugs. If they have the answers we can finish it up ourselves. Otherwise, we have a BI team that will reach out to Domo and get the insights.

Overall, I would rate their technical support at eight out of 10. 

Poor as data refresh issues took weeks too resolve and there was minimal communication with my team.

Poor as data refresh issues took weeks too resolve.

We contacted technical support at Domo. We talked with the engineering team there regarding the SDK. They said that they only have a Java SDK right now. They said they're trying to build more. I believe they might come out with something in the third quarter of 2019.

Communicating with them was fine.

After initial implementation, we were entirely dependent on the quality of the CSM, and we were not fortunate in that respect.

Very mixed. Our initial implementation manager was absolutely first class in every way, but once we were up and running and were handed off from him, I found technical support very difficult to get anything out of by email or by using DomoTalk. When I had an urgent problem, I short-circuited their system and just picked up the phone. When I did that, I usually managed to get hold of a real person quickly and they tended to be pretty good. I also stayed in touch with our initial implementation manager to some extent.

I’d say that – at least as of late last year – Domo were way under-resourced but the resources they had tended to be at least good, ranging to excellent.

The customer service and support team is responsive. They answer our questions once we submit tickets. I rate them an eight out of ten.

It's good - the customer service teams are friendly and responsive.

It's good.

They were very responsive, but never actually were able to help us.

I dealt very little with the technical team. However, they were constantly behind on our initial setup.

Support is remarkable. They know their stuff and are quick to respond and update. Some issues can take a little longer, especially if they are product improvement/development requests.

8/10.