Duo Security Reviews

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Real User
VP of Product at a tech services company with 11-50 employees
Nov 28 2019

What is most valuable?

The most valuable aspect is the authentication and the SSO. They also focus on MFA, which is the multi-factor authentication. They are doing this very well.

What needs improvement?

Improving coverage of different solutions and on-premise residents would make a difference. It would help if you could deploy on-premises, and not only with the cloud. Connection with an active directory requires something on-premises and… more»

What's my experience with pricing, setup cost, and licensing?

Pricing of the product is reasonable.

What other advice do I have?

I would rate this product a six out of 10.

Which other solutions did I evaluate?

We checked other options but because of the stability of the product and the length of time it's been on the market, we chose Duo Security. The things you need to weigh up are the size of the company, stability, and price.
Real User
IT Security Analyst with 5,001-10,000 employees
Apr 19 2019

What is most valuable?

The feature that we find most valuable is Duo's ability to provide MFA via mechanisms that do not require a smartphone. We have many users who either refuse or are unable to use a smartphone. Buying them hardware tokens is out of the question, as well. The availability of mechanisms that can achieve MFA, but do not rely on either of those two supplementary elements, is critical for our user… more»

How has it helped my organization?

By deploying Duo, we have virtually eliminated the risk of direct deposit redirection as a result of credentials that have been compromised via phishing.

What needs improvement?

Reducing or eliminating the "telephony credits" system used by Duo would be great. I recognize that they are meant to provide transparency around the cost of using what is supposed to be a limited-use feature set, but I would just rather have the ability to use unlimited telephony and roll that cost into the annual subscription.


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Duo Security Questions

What is Duo Security?

Cloud-based user authentication vendor: authenticate with your phone, Duo mobile app, landline, or tokens with or without an internet connection
Duo Security customers
Threadless, Yelp, Etsy, Eventbrite
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