Duo Security Room for Improvement

FW
reviewer1544118
Head of IT and Security at a consultancy with 11-50 employees

The only time I really had some negative feedback for them was about the UI of their mobile app, but they improved it in the last version. There was no way to (re)name 3rd party OTP accounts so it got confusing when multiple ones were existing. In addition, each account took a lot of space on the screen, they condensed it in the new version to make it easier for people that have a lot of accounts added. Duo has a beta program and actively solicits and listens to feedback which personally I think is great.

It is good on the functionality side, but their pricing model is a little bit weird. Currently, there is no price advantage in signing up for yearly contracts. If you are on a monthly term or a yearly contract, you basically pay the same price, and that is very unusual. Normally, there is a discount when someone signs up for the 12-month system.

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AS
reviewer1410267
Technical Specialities at a tech services company with 201-500 employees

I think that the dashboard needs to be improved.  

Duo Security is a cloud-based product. Most of the security technicians in India that we work with want a security product in-house for their main data center security solution. Because it is possible to integrate Duo Security with cloud-based services, it is good for use with various customers and hybrid architecture. Other features are good, but the only thing is because of compliance, certain customers can not use it as a solution. This is due to compliance with regulations for lots of customers like banks and financial sectors who can not go with cloud products.   

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AL
reviewer526575
VP of Product at a tech services company with 11-50 employees

Improving coverage of different solutions and on-premise residents would make a difference. It would help if you could deploy on-premises, and not only with the cloud. Connection with an active directory requires something on-premises and for that, you need to have some kind of client or proxy, or something on-prem but keeping the idea of the users for GDPR and not sending them to the cloud to do it, makes sense.

Removing the need for a password would be a positive change as well as the ability to cover all the different enterprise applications. They don't have coverage for everything. 

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Yassia Savadogo
Cybersec Consultant at Freelance

Its documentation must be in French because we are a French-speaking country. They should also provide more training documentation.

Its management interface should also be improved. They should also improve its update period. If I compare its update period with other products such as Palo Alto firewalls, this solution is really slow in updates.

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Bernard Komdeur
Helping Clients Succeed at It-visibility

I haven't experienced any issues with Duo Security, but I'm only on the front end, I don't see the back end. I don't know what the IT guys are struggling with. From the front end, it's very fast and it hasn't missed a beat, so to say. As soon as I log in, within a second, I receive a message on my mobile, and as soon as I hit okay, that is within a second, then it's already passed on to the database where I need to be. It's lightning-fast, I've never experienced anything like it in the past.

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Find out what your peers are saying about Cisco, RSA, Microsoft and others in Authentication Systems. Updated: May 2021.
501,499 professionals have used our research since 2012.