We used a Nimsoft PS vendor working on conjunction with our in-house ESM engineers.

We handled the process ourselves. We didn't need outside assistance aside from some help from the company itself. Their staff came to our site to assist.

I have been involved in both in-house and vendor team implementation scenarios over the years. On this occasion, I'm virtually the sole resource responsible for implementing a 10,000-server solution.

It is likely, almost imperative, that someone new to CA UIM should seek some professional assistance during the design phase, either from the vendor or an independent consultant. Failing this, a CA UIM training course is advisable.

As with all monitoring solutions, prior to implementation, make sure to perform a requirement-gathering exercise, encompassing topics such as 'Infrastructure Functionality', 'Security, Encryption & Resilience', 'Presentation & Reporting', 'Event Handling', 'Integration', as well as all the various types of monitoring such as ‘OS level’, ‘Application’, ‘Database’, ‘Storage & Virtualisation’, etc.

The requirements under each of these headings would should be associated with one or more 'use cases', in order to validate functionality or compliance.

Without the above, it is difficult to know if you have successfully implemented the solution, and what areas are lacking or needing improvement.

We did the full implementation in house.

In-house.

As mentioned, the initial setup was done by vendor and their level of expertise is good.

An in-house team implemented it.

I have never had CA professional services involved. I was able to do my first deployment without issues out of the box. About a year into working with the product I went to official CA training for certification as a Nimsoft Engineer in their level 101, 201 and 301 courses at their MA campus just outside of Boston.

We have a partner company who carried out the implementation with us. We first worked on the high priority servers, then the next level, and so on.

I have implemented this product in five or six environments and do have a strong knowledge and troubleshooting approach.

Initially, we deployed internally which was a mistake. We were directed to Aspire Technical Professionals and they were able to help re-design our implementation to be scalable and highly available.

Both in-house and with a vendor team

We implemented it ourselves. My advice is that you should always read the requirements and compatibility guides before implementing as it has everything you need for a smooth installation process. Don’t try and guess the OS and DB versions by yourself or try to use the latest releases. It may take some time for the last release support, but the product is usually up-to-date. Always read the manuals before going full hands-on with some probes because it can save you a lot of time.

Implementation was done in-house. As long as you take the training and follow the instructions, you can't go wrong, but if you do, customer support is very helpful.

We have had vendors responsible for completed deployment. Before proceeding for implementation, prerequisites should be gauged effectively, it helps ease the whole implementation.

We have a complex infrastructure, with multiple sites, which the systems handles beautifully.

Initially we attempted to use a vendor, but in the end we did full implementation in house. The vendor was very experienced, but our environment was very tricky and after three attempts we decided to rollout ourselves.

We implemented it in-house.

We implement UIM ourselves.

I implemented it in-house, which, as I later found out at a conference, that I had set it up better than most others.

It was from a vendor team, and to be honest I was not very convinced of their skill set, only the Nimsoft team was up to par with our expectations.

We had an outside company assist with the installation. I would recommend getting as much hands on time as possible with an expert. UIM is not intuitive, there is a high learning curve.

We implemented it in-house.

Primarily our in-house team.

We did it in-house.

First one was an in-house one. Now I am working for the integrator and we're implementing these systems for our customers.

Vendor Team, the provider level is poor, finally was configured by a CA Engineer.

I implement it for customers as an expert consultant.

We use an in-house consultant to gather the information. There is also a company called Feedware, a foreign company we partner with. They are quite good, but in terms of response time they do respond on time. In all other ways they are okay.

In house. I have had a single experience with a Nimsoft developer and they were clearly an expert in their field.

I implemented this product. As I’ve written, this product’s installation is easy and straightforward, so I don’t have any implementation advice.

It was done in-house.

The implementation has been done through a third-party team including product experts (neither the vendor or an in-house team).

We implemented ourselves (My team member and I were the ones who implemented).

In-house.

Vendor plus in-house.

I did receive some help from CA implementing some features.

I implemented it myself.

Self.