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DX Infrastructure Manager OverviewUNIXBusinessApplication

DX Infrastructure Manager is the #13 ranked solution in our list of top Server Monitoring tools. It is most often compared to Zabbix: DX Infrastructure Manager vs Zabbix

What is DX Infrastructure Manager?

CA UIM provides a single, unified platform that allows you to monitor your entire IT environment, both inside and outside the data center. It offers the ease-of-use and simplicity associated with point IT monitoring tools, featuring a unique powerful architecture with a lightweight footprint. At the same time, it delivers enterprise scalability and multi-tenancy that power some of the most complex infrastructures.

DX Infrastructure Manager is also known as DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager.

Buyer's Guide

Download the IT Infrastructure Monitoring Buyer's Guide including reviews and more. Updated: October 2021

DX Infrastructure Manager Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

DX Infrastructure Manager Video

Pricing Advice

What users are saying about DX Infrastructure Manager pricing:
  • "CAD $400,000 annually."
  • "Customers pay for the license and the support."

DX Infrastructure Manager Reviews

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AM
Services Infrastructure Architect at a tech services company with 1,001-5,000 employees
MSP
Top 20
Good out-of-the box capability but we feel the company is lagging in development

Pros and Cons

  • "Great out-of-the-box capability."
  • "The company has not kept pace with developments."

What is our primary use case?

We're a managed service provider so we monitor customers and their networks and infrastructure and we're their support. We're a customer of DX and I'm a services infrastructure architect. 

How has it helped my organization?

Prior to using this solution, we had three point solutions in place; one for voice infrastructure, one for servers, and one for networks. This tool meant we were actually able to collapse everything into a single interface which made my team's life easier, but it also meant that our first line staff then just had one view of the customer's entire infrastructure.

What is most valuable?

The big attraction of this product is its out-of-the-box capability. It means that there is not a lot of custom development required. 

What needs improvement?

The product could be improved if the company kept up with service developments, in particular from the cloud vendors. As Azure, AWS and Google are rapidly adding features and functions to their own public cloud offerings, UIM has not necessarily kept pace with that development. In particular, it was the platform as a service capabilities. The infrastructure as a service capabilities were quite good, but the platform as a service was lacking significantly, along with a lot of the serverless capability as well. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The stability is pretty good although it still has some quirks. It is a legacy tool and as such, there's been a lot of angst in the development of it. Once you've been through years and years of bug fixes it's quite stable. Some of the newer components are still rough around the edges.

What do I think about the scalability of the solution?

In our initial roll-outs in the early years, the product proved to be quite effective in its scalability, but as we continued to grow, we have seen scaling limits. My team, the infrastructure team, are primarily the administrators of the solution. There are six of us in the team. Then there's our level one in our team with about 20 people, and then there's some SMEs that handle specific components within the system and there's probably 70 or 80 of them.

How are customer service and technical support?

They're pretty knowledgeable and they rely heavily on documentation. I don't know if they have a lot of direct hands-on field experience, but their knowledge of the documentation is pretty good.

How was the initial setup?

The initial setup, which I carried out, was complex. That is primarily because it was a significant learning curve at the time. I was also supporting the existing infrastructure and trying to learn the new tool as well. We didn't have an implementation strategy. We piloted it with one customer and then expanded that to two more, and then expanded out to the rest. At the time, it would have been about 30 odd customers. In total, I think it took about a year as the customers cycle through their contracts, we flipped them over to the new tool. Once we got a feel for the tool, it was much easier. 

What's my experience with pricing, setup cost, and licensing?

 I believe we pay around CAD $400,000 per year. It's a pay per consumption fee. 

Which other solutions did I evaluate?

We're currently evaluating other options. I'm looking for an MSP friendly tool. We have to be able to differentiate between different customers. I'm looking for a tool that has a good degree of scalability, more than what we have now. A tool that, if it doesn't have capability in the box, provides a means to extend the tool for our custom purposes and also a better price point than we have now.

What other advice do I have?

Cloud vendors have expanded their services and features and functions within their own platforms. Having to rely on a third-party to keep pace with that development cycle has proven rather disappointing. That's why we're looking for a tool that has the capability to enable us to extend the tool on our own, if we choose to.

I don't think I would recommend this product. My issues stem from the turnover between companies that we've experienced in the last 10 years. The continued development of the tool has not been great. I think they've become lost in their tracks.

I would rate this solution a six out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
KN
Techincal Support at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Good topology, good stability and scalability, and useful for knowing about network performance and planning the network capacity

Pros and Cons

  • "One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."
  • "The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."

What is our primary use case?

We offer products from Broadcom to our customers. We are only offering DX Spectrum, DX Infrastructure Manager, APM, and CA Assets and Liabilities Management in our country. 

It is used for network management. Our clients have a large and complex network, and they needed a solution that gives them the ability to look into and manage the network. They are able to detect the events that happened and fix them on-prem. We have around four customers of this solution. One of the top banks here in Nigeria is using DX Infrastructure Manager. A government agency is also using this solution.

What is most valuable?

One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network.

There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming.

What needs improvement?

The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good.

There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned.

For how long have I used the solution?

I have been using this solution for seven years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

Broadcom acquired CA. When they were CA, their technical support was okay, but since the acquisition, they are kind of slow in terms of support. Being one of their partners, we need their support in terms of selling this product to other customers. There is a knowledge gap between me as a partner and OEM. OEM needs to come and position themselves very well in the market and help us with some of the opportunities that we are trying to drive for these solutions.

How was the initial setup?

It is a very straightforward solution. Its deployment doesn't take more than 30 minutes in terms of the server and the network, but it also depends on the architecture of the deployment. Some people have a large or complex network.

What's my experience with pricing, setup cost, and licensing?

Customers pay for the license and the support.

What other advice do I have?

I would recommend this solution to others. We currently have engagement with two banks for this solution. We are trying to pitch this solution to them.

I would rate DX Infrastructure Manager a nine out of ten. I have not really compared it with other solutions to see what are the differences. Based on my usage, it is serving, and it is okay. Customers are not complaining.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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