We just raised a $30M Series A: Read our story

DX Infrastructure Manager OverviewUNIXBusinessApplication

DX Infrastructure Manager is the #13 ranked solution in our list of top Server Monitoring tools. It is most often compared to Zabbix: DX Infrastructure Manager vs Zabbix

What is DX Infrastructure Manager?

CA UIM provides a single, unified platform that allows you to monitor your entire IT environment, both inside and outside the data center. It offers the ease-of-use and simplicity associated with point IT monitoring tools, featuring a unique powerful architecture with a lightweight footprint. At the same time, it delivers enterprise scalability and multi-tenancy that power some of the most complex infrastructures.

DX Infrastructure Manager is also known as DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager.

Buyer's Guide

Download the IT Infrastructure Monitoring Buyer's Guide including reviews and more. Updated: September 2021

DX Infrastructure Manager Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

DX Infrastructure Manager Video

Archived DX Infrastructure Manager Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
KN
Implementation/Delivery at a tech services company with 51-200 employees
Real User
Gives us visibility into applications and enables us to understand the cause of issues

Pros and Cons

  • "It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
  • "There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."

What is our primary use case?

We deploy these solutions to customers like big banks, here in Nigeria, as well as in some government agencies. We liaise with the OEM of the product to deploy the solution for the customer. We do infrastructure management projects, all with CA products.

We use it for infrastructure monitoring across the board. We monitor our clients' infrastructure from a central location: their servers, applications, etc., from end-to-end.

How has it helped my organization?

It used to take longer to identify issues and to resolve them. But with this solution, we are able to know exactly where an issue is coming from and to tackle it. It helps us to reduce the time and cost involved and the number of employees involved. That's where it gives us added value.

What is most valuable?

It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network. It flags issues and sends an alert or SMS so we can dive down and know exactly where an issue is coming from, and resolve it as quickly as possible.

What needs improvement?

One issue I'm having with CA now is the complexity of the solution. They have APM now, Application Performance Manager, as part of it. I think they are still trying to understand how the application works. In terms of deployment, it's not straightforward. We are having issues with that. APM is not really user-friendly, in terms of the dashboard. People want to see a dashboard on the screen, to understand in real-time what is happening.

Also, there is something a customer requested from us. They wanted to know if we could manipulate the script to do the following. If an alarm is sent by the product they want to see it scrolling on the NOC monitor, instead of them having to click it.

There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want.

How are customer service and technical support?

Sometimes we contact CA itself. They log in and help us to resolve some of the issues. I would give them 8.5 out of ten.

Which solution did I use previously and why did I switch?

We did not have a previous solution. I have tried other solutions, such as Microsoft SSCM and SolarWinds. I've played around with them, but I have not really used them.

How was the initial setup?

First of all, we get the stakeholders together and gather their requirements, exactly what they want to do. We can then provide them with the tech for the solution. We engage their different units to understand their processes. So, by the time we present the concept for approval, they will sign off and we can commence implementation.

What about the implementation team?

We use an in-house consultant to gather the information. There is also a company called Feedware, a foreign company we partner with. They are quite good, but in terms of response time they do respond on time. In all other ways they are okay.

What other advice do I have?

CA is a very nice solution. Before you make a final decision though, make sure all the stakeholders understand the solution and how it works. If they don't understand how it works they might not be able to appreciate it. It's a powerful solution, but give them some visibility into it, its capabilities and what they can do with it, before implementing it.

I would rate the solution at eight out of ten. It's not a ten because of the reporting aspect. Apart from that, the solution is okay. It's the reporting that users complain about.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AC
Consultant at Tata Consultancy Services
Real User
It is easy to implement but requires good planning

What is our primary use case?

Server and database availability as well as performance monitoring in my environment. We also monitor URLs using UIM.

How has it helped my organization?

We now use only one console to monitor all servers, the database and the network. It has allowed us to consolidate four previous tools (BMC, HP, SolarWinds, Nagios).

What is most valuable?

It is easy to implement but requires good planning. If you don't plan the number of probes it can lead to an event flood. It is also reliable when it comes to monitoring.

What needs improvement?

Reporting capability can be improved especially when it comes to availability. Additionally, automatic baselines can help reduce the count of alerts.

For how long have I used the solution?

Less than one year.

What is our primary use case?

Server and database availability as well as performance monitoring in my environment. We also monitor URLs using UIM.

How has it helped my organization?

We now use only one console to monitor all servers, the database and the network. It has allowed us to consolidate four previous tools (BMC, HP, SolarWinds, Nagios).

What is most valuable?

It is easy to implement but requires good planning. If you don't plan the number of probes it can lead to an event flood. It is also reliable when it comes to monitoring.

What needs improvement?

Reporting capability can be improved especially when it comes to availability. Additionally, automatic baselines can help reduce the count of alerts.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Broadcom, Nagios, SolarWinds and others in IT Infrastructure Monitoring. Updated: September 2021.
542,267 professionals have used our research since 2012.
it_user797967
Distinguished Engineer with 10,001+ employees
Video Review
MSP
You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product

Pros and Cons

  • "The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
  • "You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product."
  • "​We want to see more investment in the UI and the dashboard."

How has it helped my organization?

The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value.

What is most valuable?

You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product. You have also a big range of application probes, which is needed on our side.

What needs improvement?

We want to see more investment in the UI and the dashboard (from what we have seen here at CA World, that is the case). We want to see this because usability and ease of use of the product is becoming more important for our customers. 

What do I think about the stability of the solution?

The stability is really great, because it works on the big scale. We do not have fails.

What do I think about the scalability of the solution?

It is one of the only products, which you can do multiple tiers or multiple proxies. No other product can do this. You can monitor it on a high scale of devices. 

Which other solutions did I evaluate?

We use a lot of solutions. However, we found out that UIM is the best selection for the customer, which is why we selected to use UIM, also coming from the public sector, an insurance sector, and so on. 

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user797952
Senior Director at a retailer with 1,001-5,000 employees
Video Review
Real User
It is the foundation for our monitoring solution

Pros and Cons

  • "It is the foundation for our monitoring solution."
  • "Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function."
  • "How we can get more native information from CA's solutions."

How has it helped my organization?

Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function. 

We are coming from an environment where an individual had to login to whatever server, or whatever niche tool, that they implemented. Now, they will be able to go to one place to get everything they need. 

What is most valuable?

It is the foundation for our monitoring solution. We are coming from a very old NSM solution, and some of the features will allow us to do more monitoring to meet our needs for the next five to 10 years. 

What needs improvement?

It is going to be about looking at the technologies we choose to implement over the next couple of years, and how we can get more native information from those solutions. Everyone is talking about cloud and having Office 365 availability. I understand that it was just released. We are looking forward to enhancements in that area. 

What do I think about the stability of the solution?

Since we have gone live, it has been extremely stable. 

There has been a couple of minor issues that we have had to work through. Quite frankly, it has exceeded my expectations. 

What do I think about the scalability of the solution?

Our scalability will meet our needs. We did some performance and load testing getting towards implementation, where we pushed more than 250,000 messages in 15 minutes. So, expectations are pretty high.

How are customer service and technical support?

My experience with technical support has gone fairly well. We had some challenges with a particular plugin getting towards implementation. It required an enhancement in order for us to enable the features we needed to go-live. Within the scope of 45 days, they were able to enhance the plugin, roll it into a GA fixed release for the code, and you will see it again in the next full release of the product.

Which solution did I use previously and why did I switch?

We were a previous user of CA NSM. From a supportability perspective, we did not want to continue using something that CA would not support. It was a logical step. It allowed us to go and migrate from NSM to UIM. So far, it has worked well. 

What other advice do I have?

I would give it a nine out of 10 at this point. There are a couple of things we are still working on. If we get those implemented correctly, then I could give it a higher rating.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Hui Wang
Technical Service Owner for Monitoring at BCBS of NC
Video Review
Real User
We are building a visibility dashboard so our engineers can designate which events are critical

How has it helped my organization?

Currently, we are building a visibility dashboard which allows our level-1 and level-2 engineering teams to actually look at the events, and be able to designate which ones are critical, which are important. It alerts them. They are able to simply look at a dashboard to be able to predict and resolve issues.

What is most valuable?

The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe.

What needs improvement?

CA has been very famous for the mainframe. I think that's actually the edge, by the way, for CA products, as there are many, many dotcom products that don't touch mainframes. I think that CA should still keep that. 

The area where CA is changing is, I'll give you an example. The fresh technology should have been out a long time ago. But it appears to be we're catching up on the UIM, because Microsoft basically says they are not going to support the fresh, starting next year. That means they are a little bit behind on the waves in the architecture, etc. I think that can be improved.

Another thinking is, if the developer can get to the level-1 engineer level, they will develop a better product. I suggest the developers at CA really work as a level-1 engineer, because then you have a different sort.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user797928
IS Team Lead at a insurance company with 5,001-10,000 employees
Video Review
Real User
We can quickly do all the admin functionality we need, without reducing the cycles

Pros and Cons

  • "It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment."
  • "Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
  • "It's easy to push out across numerous servers. Very scalable."
  • "They need to continue to advance the filter capabilities, and provide more input fields."

How has it helped my organization?

It reduced cycles for a lot of quick out-of-the-box functionality. 

It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment.

What is most valuable?

Easy admin functionality. You can quickly do all the admin functionality without reducing the cycles. 

What needs improvement?

Continue to advance the filter capabilities, and more input fields.

What do I think about the stability of the solution?

It's very great, it's always up, it's available; don't have any outages.

What do I think about the scalability of the solution?

Great. It's easy to push out across numerous servers. Very scalable. 

How are customer service and technical support?

Resolution of problems happens quickly. If not, it gets advanced to product support and they do an exceptional job working with us.

Which solution did I use previously and why did I switch?

We used eHealth, which was owned by CA. It was getting close to end of life, and it was also stuck on SNMP version 2. Moving to UIM allowed us to remove ourselves from the REST registry, and start doing agent deployment.

What other advice do I have?

I give it an eight out of 10, for dependability, reduced cycles, and functionality.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Charles Foy
Manager at a tech company with 10,001+ employees
Video Review
Consultant
Gives us the ability to monitor any platform including Windows, Linux, AIX and mainframe

Pros and Cons

  • "The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
  • "The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure."
  • "I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."

How has it helped my organization?

The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure.

What is most valuable?

The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you.

What needs improvement?

I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts.

What do I think about the stability of the solution?

Very stable.

What do I think about the scalability of the solution?

Scalability's gotten better. When we first were using it, there were some challenges with that, but we were able to work with CA and scale it up to an enterprise class.

Which solution did I use previously and why did I switch?

We were using CA Nimsoft Monitor, and we knew we had to invest in UIM because NISM was a few years past sunset. We realized that we needed to embrace the latest technology being offered by CA.

What other advice do I have?

I would give it an eight out of 10. Business class, I would give it a 10. Enterprise, eight. And there are just a few more things to make it more enterprise-class friendly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user789015
‎Digital Design Manager with 1-10 employees
User
Great customized dashboards and drill down reports with auto serve analytics

What is our primary use case?

Manage and monitoring network infrastructure Manage warning and error notifications Operations dashboard

How has it helped my organization?

Great customized dashboards and drill down reports with auto serve analytics. Enterprise scale and performance

What is most valuable?

You can manage different companies and groups. Deep application monitoring tool ServiceDesk integration

What needs improvement?

I think this software has a lot of functionalities. It is a little complex to use versus other softwares.

For how long have I used the solution?

Trial/evaluations only.

What is our primary use case?

  • Manage and monitoring network infrastructure
  • Manage warning and error notifications
  • Operations dashboard

How has it helped my organization?

  • Great customized dashboards and drill down reports with auto serve analytics.
  • Enterprise scale and performance

What is most valuable?

  • You can manage different companies and groups.
  • Deep application monitoring tool
  • ServiceDesk integration

What needs improvement?

I think this software has a lot of functionalities. It is a little complex to use versus other softwares.

For how long have I used the solution?

Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Abe Shaker
Monitoring And Reporting Engineer at a university with 1,001-5,000 employees
Video Review
Real User
Improved our mean time to repair; flexibility and ease of use give us enhanced monitoring

Pros and Cons

  • "I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment."
  • "The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
  • "It needs a little bit more functionality in the Admin Console."

How has it helped my organization?

Mean time to repair. Enhanced monitoring. We've also begun to disseminate a lot of reports, graphs, and dashboards to management and some of our other engineering teams.

What is most valuable?

I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment.

What needs improvement?

The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes. 

Also, a little bit more functionality in the Admin Console.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Stability goes along with the easy management, just so long as you have a distributed system set up. I've had no problems with maintaining availability.

What do I think about the scalability of the solution?

Our environment hasn't grown much over the last three years, but we have increased the amount of models that we're monitoring. And the one time that we did increase, it was as easy as spinning up a new server, deploying a hub, and attaching it to our current environment. So, it wasn't that bad.

How is customer service and technical support?

A-plus. Any time we call up support, if the issue isn't resolved that day, I'm surprised. And if we ever do have anything that needs escalation, our account rep is always there to make sure that our needs are taking care of.

How was the initial setup?

Extremely straightforward. As a matter of fact, the 8.51 upgrade that we just completed was probably done in around 30 minutes; from downloading the installation file, executing it, and upgrading across our entire environment. Wasn't that bad.

What other advice do I have?

Among the most important criteria when selecting a vendor, based on previous work experience, a stable environment is definitely number one. Because, an unstable environment means I wake up a lot of times at 3:00am, a lot of long weekends, a lot of hours. A stable application makes my job much easier. 

I rate it a 10 out of 10, based on everything that we discussed. I really enjoy the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user779169
Operations Coordinator at a tech services company with 11-50 employees
Real User
It delivers our customers many metrics, so they may make decisions

What is our primary use case?

Through monitoring the environment of our customers. It is working well.

How has it helped my organization?

It delivers our customers many metrics, so they may make decisions.

What is most valuable?

It is easy to implement.

What needs improvement?

Some parts of the services view. The UIM has no features through goods and services yet. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is stable. We have some short downtimes, but CA helped us get back up again.

What do I think about the scalability of the solution?

Scalability is good, but it could be working better.

How are customer service and technical support?

Technical support replies to my questions very quickly…

What is our primary use case?

Through monitoring the environment of our customers. It is working well.

How has it helped my organization?

It delivers our customers many metrics, so they may make decisions.

What is most valuable?

It is easy to implement.

What needs improvement?

Some parts of the services view. The UIM has no features through goods and services yet. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is stable. We have some short downtimes, but CA helped us get back up again.

What do I think about the scalability of the solution?

Scalability is good, but it could be working better.

How are customer service and technical support?

Technical support replies to my questions very quickly (same day).

Which solution did I use previously and why did I switch?

We used Spectrum. We switched because UIM has new features or other features  which are much better than Spectrum.

How was the initial setup?

I did the initial setup. It was simple.

What about the implementation team?

I did receive some help from CA implementing some features.

Which other solutions did I evaluate?

When we switched from Spectrum, we were only debating between CA products because we are a CA partner.

What other advice do I have?

I would recommend the solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
it_user779157
Monitoring Engineer at a tech services company with 1,001-5,000 employees
MSP
Pulls historic data, every metric and nuanced bit from a device, for us to generate alerts

Pros and Cons

  • "The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."
  • "We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
  • "Within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of information into our database. So when we try to collect what's called QoS data, from one probe we might get a ton of information, lots of good stuff that we can use in our database, but then from another probe, we might not get so much or we might not be able to pull the things that we want to."
  • "I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
  • "The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."

What is our primary use case?

We use UIM primarily for monitoring and managing all of our clients. As an MSP we need some kind of tool to be able to go out and do that. CA UIM has fit the bill quite nicely.

It's been pretty good. It does have its hiccups. It takes a fair amount of customization, but overall it's done what we need it to do and, when it doesn't out of the box, we are able to actually go in and tinker it enough to make it suit our needs quite nicely. So it's been doing a pretty good job.

How has it helped my organization?

It's the outcome of our being able to perform our job and gather the information we need in order to provide value to our customers. The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts. 

If we want to notify our clients, or for us to turn around and maybe run reports to proactively identify an issue with a device, that may not seem evident at first. But when you have all the pieces of the puzzle together, and when you can see these metrics aren't necessarily lining up nicely and they're acting a little bit abnormal, we can put that together for a bigger picture and provide a recommended action.

What is most valuable?

The convenience of both the web portal as well as the thick client. We are able to go in and actually leverage the thick client for a nice, easy drag and drop solution. It works out really nicely, especially for our front-end team. The team that I am on is actually quite small, so we need to leverage our front-end team to assist with making changes, and actually running the software. Having the GUI, that simple user interface, really helps us to offload that work to that front-end team to help free up our time.

What needs improvement?

Usually it's reliability issues. Some of the components don't always function as intended, or don't function as you would think they should. 

To give a specific example, within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of information into our database. So when we try to collect QoS data, from one probe we might get a ton of information, lots of good stuff that we can use in our database, but then from another probe we might not get so much, or we might not be able to pull the things that we want to.

I'd also like to see more probes and more templates. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products for which we have to develop our own solution. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time.

The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process.

What do I think about the stability of the solution?

Stability is pretty good. As I said, it does have its hiccups at times. We use an on-prem solution, so for the most part it's pretty good. 

What do I think about the scalability of the solution?

Our issue comes in scaling. We're hitting a point with our customer base where we brought on enough clients in using the software that we're starting to hit some interesting connectivity hurdles. As a result of that, some things can take one or two attempts for it to work the way we want it to; maybe probes closing out or a connectivity from our primary infrastructure right down to one of our client sites. It can take two or three approaches, but overall its pretty good. There just are those occasional hiccups. 

How is customer service and technical support?

They're good. Their response time has been pretty good. They don't necessarily always have the answer I want, but that may be because the answer I want doesn't necessarily exist, so I can't fault them for that. But overall the response is pretty good. As far as the turnaround time, it's fast, the quality of the support answers that we get is usually pretty good.

There have been times where its been a little bit insufficient, in the sense that we might have needed to move it to a different engineer, or they may need to escalate it to go to their development team and get some answers, and the time frame on that can slow down a little bit. But for the most part, it's been pretty good.

How was the initial setup?

I was not involved in the initial setup but we did a major refresher and I was involved with that.

It was pretty easy actually. It's a relatively simple project to set up. It's difficult to master but easy to initially deploy and configure, so I'd say it was pretty easy, off the bat.

What other advice do I have?

My most important criteria when selecting a vendor are

  • level of support
  • reliability of the tool
  • functionality of the tool and 
  • cost, obviously. 

Know what kind of products you are going to be using UIM to monitor and manage, and ensure that the compatibility is there. Because if there is not out-of-the-box compatibility, it can take a significant amount of time and effort to make things work.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Brian-Moore
Tool Admin at BCD Travel
Real User
You can scale it pretty much however way you want to as long as you have the servers to throw at it

Pros and Cons

  • "You can scale it pretty much however way you want to as long as you have the servers to throw at it."

    What is our primary use case?

    We are using it to monitor all of our infrastructure, network devices, and applications across our datacenters in Europe, Americas, Mexico, and Asia. It has performed pretty well considering there are quite a bit of devices. We have 2400 servers and quite a few network devices. It has been performing pretty well. We like it so far.

    How has it helped my organization?

    One benefit of it is, compared to the last tools that we had been using, we can make sites for all of our departments to look at their own things: the network team, the server team, the Linux guys, and the application guys. That is something we have not had before, and it is helping them get a view into how monitoring happens. It is bringing all the groups together a little more. 

    What is most valuable?

    • The ease of administering
    • The probes
    • The reporting on the interface. 

    It has all been pretty easy.

    What needs improvement?

    I would like a credential management portion, since a lot of probes require different credentials. Some require the same one, but you have do it across a bunch of different servers and once you have like 2400 servers like us, you do not know where these probes are anymore and you do not know where you put in credentials. If they had some credential management interface, that would be the best.

    What do I think about the stability of the solution?

    The stability is generally pretty good. There is the occasional Q backups just because of how the hubs communicate. Like different hub versions tend to break that and some are better with it. It is hit or miss. For the most part, it is usually pretty good. 

    What do I think about the scalability of the solution?

    Scalability is very good. You can scale it pretty much however way you want to as long as you have the servers to throw at it. 

    How are customer service and technical support?

    They are helpful once you get to the senior engineers, usually. The first level has not been the most helpful, but maybe a lot of our issues just require higher engineers. I am not sure. 

    Which solution did I use previously and why did I switch?

    We were using about four or five different solutions and everybody had to have all these different tools up at the same time. We were looking for one where we could just have one solution. 

    How was the initial setup?

    Since we did not have any exposure to it previously, it was kind of complex. However, looking back at it now, it was pretty straightforward. 

    Which other solutions did I evaluate?

    We looked SolarWinds (they have an infrastructure monitoring solution), Microsoft System Center Operations Manager, BMC, and quite a few more.

    We eventually chose UIM, because it was easier, looked better, and you could write reports really quickly. The overall package was better than we thought. 

    What other advice do I have?

    I would recommend this solution to another company, as I am happy with it.

    Most important criteria when selecting a vendor: reputation and 24/7 support.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Charles Foy
    Manager at a tech company with 10,001+ employees
    Consultant
    Provides a comprehensive monitoring solution for our open systems

    Pros and Cons

    • "Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
    • "It provides a comprehensive monitoring solution for our open systems."
    • "We had to do some work to make what was more of a business class solution work at an enterprise level."

    What is our primary use case?

    The primary use of our UIM product is for monitoring Windows and Linux servers.

    How has it helped my organization?

    Provides a comprehensive monitoring solution for our open systems and also the mainframe. That is our biggest benefit. The comprehensive monitoring aspects of it with over 200 probes available and one robot.

    What is most valuable?

    The vast array of robots that are available.

    What needs improvement?

    We have a customized auditing feature that we have set up to ensure configurations are deployed to each server as per our desired model. We have 104 models and 104 packages. All of that has been custom written. If the product had something like that built in, I think that would be a benefit. 

    That is an audit that goes to each server each night and verifies that the setup is according to our desired model for that particular server type.

    We have a few customized routines we have had built for our scale. It is beyond auditing. We had to come up with a few alarm hubs and concentrated hubs for different segments which are not a standard use case. I would tend to think, in enterprise solutions, our use case would be sort of typical. So, we had to do some work to make what was more of a business class solution work at the enterprise level. 

    What do I think about the stability of the solution?

    UIM is very stable.

    What do I think about the scalability of the solution?

    Scalability is good. We have had to do some customized horizontal scaling solutions that we fed back to CA, which we think they are incorporating, but it is scalable.

    How are customer service and technical support?

    They are actually very good. Technical support is good. If we get to product support, the product manager is responsive. We have expressed some concerns and areas for improvement, and they were addressed.

    Which solution did I use previously and why did I switch?

    We had no previous solution. It was the early days of Windows NT 3.5.

    We decided to go with CA in the late 1990's, and we have been with CA ever since.

    How was the initial setup?

    Initial setup was complex, given our business use case. We are not hosting standard back office solutions. We host a really complex set of solutions which we wrote. Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that.

    Which other solutions did I evaluate?

    An opportunity with licensing that was presented back in the late 90's which gave us pretty much site license for any of our products. Then, once embedded in our operations and development, it was hard to dislodge. That was our primary reason. There are a lot of vendors out there. Everybody has a bell or whistle that is better than the next guy. It is what is integrated and what is your support kind of deal that you can do for me?

    What other advice do I have?

    Most important criteria when selecting a vendor: integration and support. It has alway been well-integrated and the support is good.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user778809
    Web Administrator at a financial services firm with 1,001-5,000 employees
    Vendor
    ​Diagnosing issues is a lot faster. We can pinpoint what is going on more quickly than trying to figure it out.

    What is our primary use case?

    Infrastructure monitoring. Right now, we do not have an application monitoring setup. That is something that we are looking to get, so at the moment we are just using it to monitor the infrastructure.

    We just got it set up a year ago, and then had a company move in between. So, we just started using it, technically, probably like three months ago.

    How has it helped my organization?

    Diagnosing issues is a lot faster. We can pinpoint what is going on more quickly than trying to figure it out. Trying to drill in it in other ways, especially with our teams being kind of split. We can all access it all at the same time.

    It allows all of us to be able to see what we need to see very quickly and easily.

    What is most valuable?

    It notifies us quickly and easily on the 3D view. We can see when the monitoring lights show up over the racks. It is nice to be able to just see that at a blink of an eye if an alarm is going off, then we can just dial in from there.

    For how long have I used the solution?

    Still implementing.

    What do I think about the stability of the solution?

    It has been very stable. I love it so far.

    What do I think about the scalability of the solution?

    We have not run into any issues. I will not know until we deep dive into it later, when we get everything up and running. We only have a few racks online right now. Until we get it fully deployed, I will not really know if we would be able to easily add or remove devices as needed.

    How is customer service and technical support?

    We have run into a couple of issues, but our rep has been very readily available and responsive. So the issues were fixed right away. It has been great.

    How was the initial setup?

    My co-worker, who is involved in the initial setup, says that, "Everything has been great so far." Straightforward.

    What other advice do I have?

    From what I have seen, version 9 looks great.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Enterprise Systems Mgmt Admn at a insurance company with 1,001-5,000 employees
    Real User
    Application monitoring and alerts on disk capacity mean less downtime for us

    Pros and Cons

    • "The monitoring of the applications to let our business know when things are performing and that they're up and available."
    • "In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."

    What is our primary use case?

    Monitoring the servers, the infrastructure and we also monitor applications with a specific probe doing Synthetic transactions. We use a dirscan probe to monitor files to make sure that they transfer at the correct times, and it will send alerts if they don't. We use logmon monitoring and we use the event log monitoring processes. We monitor processes for up/down state, CPU usage, memory usage. We use the NT Services probe, the monitor services on the Windows boxes. That's to name a few.

    Regarding performance, we've had some struggles with it at times, but we get a support case opened up and support has been very good at helping us resolve the issues that we encounter.

    What is most valuable?

    The monitoring of the applications to let our business know when things are performing and that they're up and available.

    How has it helped my organization?

    We have less downtime. We have alerting to let us know when disks are filling up so that we get that taken care of before it becomes an issue and is noticeable to customers.

    What needs improvement?

    In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues. 

    Sometimes the probe, on its first release, we will find some bugs with it and notify support and then they escalate it to the upper level and they get things corrected.

    The dashboarding. They're going in the right direction, getting away from flash and using the HTML5 with the Cabbie dashboards. That has been very helpful with us in developing dashboards. But maybe some additional out-of-the-box dashboards with different standard tools that people are using. 

    The one thing that our company has started to use is MarkLogic, and they don't have a specialized probe for that. We've reached out to them and put feedback on the community trying to get votes on that. But so far, it hasn't gotten a lot of votes.

    What do I think about the stability of the solution?

    The stability is good. They have an HA feature, high availability. And whe we were setting it up with use of support, we decided not to even set up that functionality because it's very seldom that we have a problem with it going down.

    What do I think about the scalability of the solution?

    Scalability has been fine. As the new servers are brought on with the new MCS tool, it allows us to get configuration on the servers put on in a faster time.

    How are customer service and technical support?

    I'm happy with the technical support we've received, and their response time.

    Which solution did I use previously and why did I switch?

    We actually had UIM before it was UIM. It was Nimbus in 2004. Then it went to Nimsoft, then CA bought it and then rebranded it CA UIM. When it got brought into our company, in 2004, we used it for Synthetic transactions, to monitor the email and different products on the web, and the response times to that. And then we were using a different product for our network monitoring. 

    We wanted to try to eliminate some of the excessive tools we had so we moved our network monitoring into CA UIM at that time.

    When we first moved on to UIM, and brought the network monitoring in, at that time, the event correlation product wasn't built in - so one event happens and then it triggers three or four other things. And when we were doing that, the product we were getting rid of did do that. CA had said that that would be on the roadmap. It seems like the roadmap has changed now, and they're doing more of the event correlation with Spectrum, but we don't own Spectrum. So we have a little bit of a struggle there with the event correlation, and it seems like CA is not doing the event correlation with their SNMP Collector probe. They've moved more towards Spectrum.

    How was the initial setup?

    It was straightforward. I and another person set up how the servers are going to be set up and then we got approval through CA. We asked them if that looked good to them, and they came back and with what we had set up, they didn't have anymore recommendations. They thought that what we're going to do was going to be successful.

    What other advice do I have?

    When our company is looking to invest in a vendor, our criterion is that we will try to stay with a vendor that we have a relationship with already. 

    I rate it an eight out of 10 because the ability to configure the probes is much easier than with other products. Before we went with the UIM product, I had to evaluate other products and the configuration of those was much more difficult than with UIM.

    I would advise, because they have the new SaaS product - and I have a feeling we're going to be looking at that at our company also - doing a demo of the SaaS product and see if that meets their needs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user778851
    Enterprise Monitoring Design Engineer at a financial services firm with 10,001+ employees
    Vendor
    The architecture, the way the hubs are designed, facilitate growth

    What is our primary use case?

    Infrastructure monitoring.

    It preforms well, I mean it scales well. Handles about 17,000 servers. So it does pretty well. 

    What is most valuable?

    • Basic infrastructure
    • Moving into cloud monitoring in UIM
    • Resilient
    • Pretty stable

    Also, I think it's the architecture, the way the hubs are designed, the way that it scales, that it can be grown. That's valuable, in a large enterprise.

    How has it helped my organization?

    The large library of functionality; not having to go to multiple products to monitor different things.

    What needs improvement?

    Being able to report on the monitoring configurations and find out where you differentiate from standards. If I've deployed 500 probes to monitor Oracle, and I want to know that they're all monitored the same, I have no way to do that now.

    What do I think about the stability of the solution?

    Stability's been good.

    The biggest problem is certain what they call "hubs." Different releases of different probes can be problematic, to get the right versions to work together. Or to find out if they scale or if they don't. So you've got to do some testing.

    What do I think about the scalability of the solution?

    Scalability is dependent on the probe that you're using. Some probes scale really well, some things don't scale really well. So monitoring VMware may not scale as well as monitoring a cloud architecture. You have to test what you're doing.

    How is customer service and technical support?

    I haven't used tech support for UIM recently but I have used CA's technical support in general. I would say they're responsive but can take a little time, if it has to go back to development for a review.

    How was the initial setup?

    It's pretty straightforward.

    What other advice do I have?

    When investing in a vendor, what's important to me are 

    • software quality
    • responsiveness
    • communication.

    I rate it an eight out of 10 and that's only because I think it can be better. I think as a competitive products in the market, UIM is really solid. A few changes could make it better.

    Make sure there are staff to administrate it, after it gets deployed. And ensure that after CA delivers, that you have the ability to follow through with the rest of the implementation.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    JS
    Engineer II, Network Operations Center at BCD Travel
    Real User
    Ease of deployment, configuration, admin, with good visibility into the environment

    What is our primary use case?

    Primary use case is we deployed a unified infrastructure manager, globally, for monitoring. By globally, I mean here in the US and in Europe. Now we are expanding to South America: Mexico and Brasil.

    Scalability has been really good. It has been more than we expected, much better than what we were using before.

    What is most valuable?

    • The ease of deployment
    • The ease in configuration, like alarm notifications
    • Administration is easy, so the learning curve is not huge. It's something you could get comfortable with in a couple of months.

    How has it helped my organization?

    It's making the environment more visible. 

    It's helping our management have really good visibility into what is happening in the environment. Things that were hidden are now visible. We're able to do this deployment on a mainframe environment, and they can actually see the day-to-day performance of the environment, get real data, and make modifications based on that.

    What needs improvement?

    We've talked to our vendor about the specific parts of UIM, specific probes, that we'd like to see improvements in. This would give us greater functionality. An example is logmon. We'd like to see some more functionality there. Maybe something that can capture an XML tag, data, things like that.

    Overall we'd like to see a better console for the alarm view. Right now it's great, but there's some functionality that was lost from the previous migration. They are trying to integrate some of the functionality from the previous versions, which was lost when they migrated to a new format for showing that.
    Since that's the most visible part of our tool, to our users, that would have immediate benefits, I would say.

    What do I think about the stability of the solution?

    Stability is fairly good. It's getting better every day.

    There are some challenges with it as far as having a lot of users logging in at the same time. What they do is they log in to see what's happening in the environment, respond, and contact whoever they need to, to attack whatever issue came up. Sometimes the stability is not what we expected, but it's really good still.

    There is a bit of lag that we're seeing. We just completed a migration to a higher version. It is better, but we are still seeing some unexpected downtime in the course of the day. The frequency of those incidents is going down every day. So, we expect that the stability will pretty much go up.

    What do I think about the scalability of the solution?

    Scalability is great. It doesn't take a lot to do a deployment to a bunch servers, and you have multiple ways that you can do that. You can use native deployment method. You can use what the infrastructure team uses for deploying software. You can do a manual method. You have different options and that's awesome.

    How are customer service and technical support?

    Support is great. We have a great partnership with our vendor, and they're very responsive to our needs. And they have escalation paths. So when they hit a snag, they always escalate to the back end and we get really good results from them.

    Which solution did I use previously and why did I switch?

    Our previous tool, Microsoft SCOM, was not meeting expectations. The cost, the return on investment for it, was not there at all. With UIM, the ROI is way up there. With the other tool, the admin time versus the value you were getting was just not there.

    I hear they've made improvements to SCOM now. But we went a different direction. And we're happy that we did.

    How was the initial setup?

    it was fairly straightforward.

    Our first deployment happened about six years ago. Once you get the hang of it, it gets much easier. But overall, approaching it as a new customer, I would say, it's not hard at all.

    Which other solutions did I evaluate?

    We did three or four different proofs of concept, and we ended up going with CA.

    We considered an open source tool, it's called SNAG-View. We considered SCOM. There were two others we considered that are not coming to mind.

    What other advice do I have?

    When selecting a vendor, what's important to us are 

    • relationships
    • response. 

    Those two are the biggest things. We want them to be there when we're doing a major deployment. When things break down, that 3:00am call, they're there. That is the biggest thing for us: to have a close relationship with our vendor. 

    And of course, knowledge that the vendor has of the actual product. That they have that technical talent within their team, that they can give that first-tier, third-tier, or whatever, support.

    I would say you will probably see a lot of positive returns right out of the gate in the quality of monitoring that you are seeing; the type of monitoring data that you're getting from whatever it is that you're monitoring. I would encourage you to take a look at it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user778680
    Senior Systems Engineer at a healthcare company with 10,001+ employees
    Vendor
    Gives our service level managers the metrics they need on multiple applications

    What is our primary use case?

    We do E2E monitoring for service level availability of all of our applications. 

    For our service level managers, it's performed a lot better than they expected. It's given them a lot more information than our old tool, which went end-of-life. We brought everything over to UIM. We gave them a tool that can give them everything they wanted, that they never had before.

    What is most valuable?

    From what I've seen so far, and what we're using, it's

    • the data it collects and 
    • the reporting capabilities.

    For me, it keeps the service level managers off my back. 

    It gives the service level managers, because they work directly with the application owners and the business owners, the ability to provide the metrics and the service level of the applications to the business owners. It's a win for both of us.

    How has it helped my organization?

    Because we have a lot of critical applications and we need to make sure that they're always available, I do scripting and make sure that the Synthetics stay up and are running all the time. It gives the business owners the knowledge that, "Hey, my application is up," and we don't have to wait for the customers to call in saying it's down.

    What needs improvement?

    Without deep diving into the infrastructure side, I really can't say because I only work with the Synthetics, end-to-end side of it. Right now there are just minor, little glitches, things that I see, but it's things I'm working with support on.

    With the Synthetics it's more or less what a user sees in an application. There are some things that UIM can do and some things that UIM can't do. What it can do is great, and it's done a lot, and I've done a lot with the product that supports what we do. That's why I say it's a 10 across the board. 

    The little things are, for example, maybe Windows.frames can't be seen within UIM, or within the side I'm working with. They say, "Oh, we're going to get that fixed in the next feature." Great, so we're in the process of upgrading right now. We're on 8.4.7 and we're getting reading to go to 8.5.1, which is the most current release.

    What do I think about the stability of the solution?

    Stability? Works great.

    What do I think about the scalability of the solution?

    So far scalability is wonderful. We're looking towards broadening the scope of UIM within our company. We're staying with the E2E right now, but I think not too far in the future we're going to broaden it and go with more in-depth features. From what I've heard here at the CA World conference, it seems I'm the only one doing E2E. So we're going to get into the infrastructure side of it, which we're not currently doing.

    How are customer service and technical support?

    Technical support is great. They've been wonderful.

    The communication has been great. It also helps that, being a support person in my career in the past, I know what to fill out in the ticket and to help them. So we jive on what's needed and what's not. Putting things in the ticket that help them, up front, shortens the life of the ticket.

    Which solution did I use previously and why did I switch?

    We were using a different vendor, different product and it went end-of-life. I call it "TM-ART" some people call it TMART, it is from BMC. 

    We had to find another product.

    How was the initial setup?

    It was straightforward, but we implemented about two weeks prior to CA World last year, when we got here and they asked, "How do you like it?" "Um, we just implemented, so we don't know." 

    But for the past year it's worked great. We're still learning because we didn't fully implement UIM. The architect came in and said, "Hey, this is how you do it, this is what you need," and we took over. So, we're learning still.

    Which other solutions did I evaluate?

    We did a lot of research but UIM had everything that we needed. 

    What other advice do I have?

    When selecting a vendor what's most important to us is:

    • Does it do what we need? 
    • Does it do what we want? 
    • Do we have to do a lot of out-of-the-box modifications?

    I give it a 10 out of 10 because it's doing everything we expected and looked for. Like I said, we haven't gotten into infrastructure, so I can't really rate it that way yet. But what I've seen in the pre-conference classes, it's going to work just as well. So, I would probably give it a 10 across the board.

    Definitely PoC UIM. It is worth it. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user778539
    IT Manager at a healthcare company with 1,001-5,000 employees
    Vendor
    Gives an overall picture when it comes to monitoring throughout the whole environment for us to act upon

    What is our primary use case?

    Our main use case is obviously doing base monitoring with the product, and also going beyond that doing URL monitoring. We are actually exploring more than what the UIM can perform with the current solution that we have in place. So, we are migrating everything over to the UIM. So far, it works well, even though we have not migrated everything over.

    What is most valuable?

    Obviously, the base monitoring and how we can essentially set up alerts to go to the board through Spectrum. However, that is pretty much our main use case for it. 

    The alerts and thresholds that we set up within the tool, that's important for the business. If it were to meet that threshold, it goes to the board, which in turn, we can notify the application's owners swiftly to minimize the impact of a SEP-1. So, it is critical.

    How has it helped my organization?

    Just to have that overall picture when it comes to monitoring throughout the whole environment and be able to act on it.

    What needs improvement?

    The main complaint with the tool is we are attempting to migrate off of SCOM and the management packs that SCOM has for exchange (ED and SharePoint) it does not look like UIM and can't necessarily compete with those. Maybe, if that could be improved.

    I would have to look up some actual use cases, but when we initially set up the 6-risk environment within UIM, it did not meet the needs for the application owners who actually manage the Citrix environment. They decided to actually go back to SCOM. That was the one main concern, and that is something that we will have to readdress with CA.  

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    It seems pretty stable. I have not had any cyclic concerns. There was an issue when we migrated to the latest version, but we had support that day to get it resolved and it was resolved within 24 hours, so that was a plus. 

    When we upgraded to the latest version, the admin lost access to the management console. That was the issue and it got resolved really quickly. 

    What do I think about the scalability of the solution?

    I do not know if I can speak to it.

    How are customer service and technical support?

    The individual that manages the product itself used tech support. She received a response/resolved within 24 hours. She found them to be knowledgeable.

    Which solution did I use previously and why did I switch?

    We moved from the HPE product suite two or three years ago. I was not a part of that, but the main complaint with HPE was the support was locking. That is really about it. 

    We did migrate from a different solution, which had a similar functionality. I would not say that it necessarily added to it, but I received feedback from the admin who administers the tool itself that it is a lot easier to use and very user friendly for the teams.

    How was the initial setup?

    While I was not involved in the initial setup, I have not heard anything bad about it either.

    Which other solutions did I evaluate?

    Splunk, AppDynamics, and CA were on our shortlist.

    What other advice do I have?

    I started just a few months ago, but the company has been using it for about two years now. I have been surprised by the foothold CA has on the marketplace and how many products they actually manage.

    I would definitely recommend the concept if it is something you are looking for.Just make sure that it integrates with the rest of the tools in your environment.

    Most important criteria when selecting a vendor:

    • Functionality of the product
    • Ease of use.

    What I like about CA compared to other vendors is they are not pushy. They are actually more supportive if we have any issues they will get the appropriate rep to assist. Our rep does not feel like he is a sales rep, even though he is. To have that good relationship with the people that you are responsible for is a big deal, because I have dealt with other vendors where they are kind of the sleazy, salesman type.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user778512
    Engineer at a logistics company with 1,001-5,000 employees
    Real User
    It has the ability to create an integrated console based upon the services which we are offering. However, it is difficult to get their time to instrument their applications.

    What is our primary use case?

    We are using it for the monitoring of our hardware infrastructure, and also for our applications' response times. So far, it has performed well. 

    What is most valuable?

    • The integration with Spectrum
    • The ability to create an integrated console based upon the services which we are offering.

    We have had previous experience with CA products, so it is another progression in our use and deployment of the CA suite.

    How has it helped my organization?

    • Ease of use
    • Integration with the other CA products

    We are working on the process improvement. We have a large deployment across multiple applications, so working with the applications team and obtaining velocity is a difficult thing. 

    What needs improvement?

    If there was a way to better harvest information from other sources to configure the components, it would make it easier to do.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    For the past year, the tool has been quite stable in our environment, so I enjoy working with it. 

    What do I think about the scalability of the solution?

    The scalability is good, because of our diverse locations and the large number of applications. However, getting the right components in the right area, we just have to think through it and engineer it.

    How are customer service and technical support?

    It is difficult to get their time to instrument their applications. So, it is not the product that is difficult to work with, it is getting the people's time to work with us.

    For technical support, we sourced knowledge from one of our in-house partners, which is a contract resource type of thing.  

    Which solution did I use previously and why did I switch?

    This was our first implementation of this type of solution. We had done an internal proof of concept or proof of value. That is where we came up with using the tool. 

    How was the initial setup?

    I was not involved in the initial setup.

    Which other solutions did I evaluate?

    Because of our previous experience with CA, we did not really look elsewhere.

    What other advice do I have?

    Plan well. Because of what the tool does, some companies do not really have a good service catalog, and without a good service catalog, taking the leap into the UIM space is going to be an interesting challenge. That has been one of our challenges, we did not have a good service catalog.

    Most important criteria when selecting a vendor:

    • The partnership with the team
    • The quality of the products
    • The reputation of the vendor.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user778560
    Manager at Neuroses IT
    Real User
    Scalability, flexibility serve our clients well but automatic network topology would help

    Pros and Cons

    • "Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
    • "We would like to see automatic network topology."

    What is our primary use case?

    We install and configure UIM to replace other products like OmniVision, InfoVista, and open source products like Nagios and Cacti with a standardized product, with the new capabilities for the market, like virtualization technology, topology, analysis. It's too difficult for non-technical users, non-software developers, to develop their own monitoring tools.

    What is most valuable?

    Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple.

    The second major feature is the user-friendly interface. It's the best feature for our customers, because we are the implementers of the software. It's easy for us to install and configure the product, but our customers want a simple interface with only the options they need to run and monitor their environment. 

    Recently, important features introduced were the Discovery capability, Auto-Deploy profile manager, and alarms.

    Another feature is reporting. We discovered new ways to generate new reports.

    What needs improvement?

    This is a very complex question, because it depends on the customer's needs. Some customers need more network capabilities, but UIM is all about IT monitoring. It's an all-inclusive software. 

    It's difficult to become the best in monitoring all of the parameters in technology. Some customers want extended capability in the network, or the system overall. But it's difficult to ask the vendor to integrate all of capabilities in one product. We prefer to capitalize on the synergy of products, and not to add features, and features. 

    Three or four years in the future, there will be a product with a lot of capabilities, but if one of our customers wants a simple product, not expensive, we can't provide them a product with thousands of capabilities when he will only use ten.

    We prefer to follow the market standards, and use a product with a simple and user-friendly interface. That's what we want.

    The major problem we have when we sell CA UIM is that we need to sell additional products because it doesn't cover cover all the features. The problem comes down to price. That's the major problem for us. When you have to sell many products, the customer will say, "Oh, it's too expensive," and he won't purchase all the products. So, we think when you have to sell many, many products, they have to do better on pricing.

    We would also like to see automatic network topology.

    What do I think about the stability of the solution?

    With the new release, the new version, it is more stable. The last releases were less stable than the new one. We think version 8.3 wasn't that stable. But with the 8.5.2, it's alright. It's really stable now.

    We make ourselves available on call to our clients and it's now maybe one or two nights per month that there is downtime.

    What do I think about the scalability of the solution?

    The scalability of the product has not evolved because it has been very good from the start. It's a very important point. CA UIM has a history of a lot of customers with successful ventures, so scalability is important for its customers. 

    When a customer starts with a new product, they want to know it has scalability. They won't use all of the capabilities but scalability has to be there.

    Even ten years ago, if a large bank or transport or trading company used UIM, they knew the product was scalable, flexible.

    Scalability is good.

    How are customer service and technical support?

    I had to call them one time at 4am, and I think they saved my life, because they called me back about five minutes after I opened the case. It was a high-impact incident, and they resolved it after about 10 or 15 minutes. So I'm really happy with the technical support. They are nice guys and technically good.

    Which solution did I use previously and why did I switch?

    We are partners for CA but we also partner with other providers, like small French providers for the local market, not the worldwide market. we can use UIM for the best monitoring and use features from other products as well. CA lets partners work with other products. We are honest about the futures of the CA products. Most of the time, it is stronger than the other products.

    How was the initial setup?

    We have implemented it for three or four customers in the last two years, a bank, an insurance company, among other smaller companies only known in France.

    For us, the implementation is really easy.

    What other advice do I have?

    With version 9 of CA UIM arriving soon, we think we will rate it even better, at nine out of 10. With the current version of the product it's a seven. CA UIM has a long history, but as a result, it's difficult for CA to follow market standards. The new version will arrive on the market with beautiful capabilities and very nice interfaces. The new version will enable CA to catch up to market standards. It's a great choice.

    Be sure to correctly plan what you need, it's very important. In a lot of cases, the customer asks for a monitoring product with some needs. When we arrive for the workshop, we discover they have other needs. It's important for the customers to not only ask partners to make a proposal, but they should go to the market, got to the forums and community, and see what exists on the market. Ask partners detailed questions. Not, "I need system monitoring," but why. What more do you need? That's important.

    Secondly, don't forget that proprietary products like CA have a price. This price is justified by the capabilities. Don't compare open source products with a proprietary product. It's not the same. We look very expensive because they compare us with Aegis or Centurion, but it's not the same product. It's not the same team. It's not the same methodology of work or technical support.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    it_user778515
    Senior Analyst
    Vendor
    Extensive probe library means we can monitor all of our varied technologies

    What is our primary use case?

    We use it for monitoring our infrastructure. 

    I think it's a great product. It really brings it into the 21st century of Web UI. This latest version, version 9, that is supposed to be announced here at CA World, brings more of that HTML5 interface in and really steps it up to be a great UI. Easy to use, quick.

    What is most valuable?

    It's the probes. They have probes for all different types of technology. Whether it's WebSphere, JBoss, or you want to do JVM monitoring, you want to monitor just CPU usage, even Docker, they have probes for that. If you have a technology out there, there's a probe. And if there's not a probe somebody's creating a probe already. The probe library it pretty extensive.

    How has it helped my organization?

    The improvement is because we can deploy agents (they call them "robots," most people know them as "agents"). As most people know, agents are bloated, they can do whatever you want. With UIM, you put that robot out there and you place the probes you need, only the probes you need. So you have a base agent and here, for example, I only want to monitor server CPU, memory, storage, and maybe I want to monitor JBoss on this box. I just put the CDM probe out there, I put the JBoss probe out, and that's all you need. You don't need the load and probes for Docker or something else that you don't need to use.

    What needs improvement?

    More HTML5, more flexibility, and reducing the number of screens, fewer mouse clicks, fewer mouse movements. They should really take advantage of the features that the newer web technologies allow for. We're administrators, we're doing thousands of things every day, lots of clicks. Automation, automation, automation is what we want.

    What do I think about the stability of the solution?

    It's been a great product compared to some previous monitoring tools we had in place. Every time there were software updates for the server for security, from Microsoft or any other vendors, that would require reboots. A lot of the times we would have crashes or we'd have to do some recovery to bring them back up. With UIM, we've been running it for about nine or 10 months now and I think I've had to go and reboot the servers once.

    What do I think about the scalability of the solution?

    Scalability seems great because they use hubs, so if your hub is hitting capacity on a number of servers, devices it's talking to, you can just add another hub. And it's a message-based system.

    How are customer service and technical support?

    They've been great. Actually the guys that are doing the UIM product really know their stuff.

    Which solution did I use previously and why did I switch?

    We have SolarWinds and we had some older Spectrum products that CA had, as well. But, the user interface was not as modernized as UIM.

    The product we had was just nearing it's end of lifecycle for us, and we needed to move on to something else that the users would be more comfortable with using.

    How was the initial setup?

    I think it was pretty straightforward. We did have, just as a disclaimer, a CA person on site helping, one of their sales engineers, just in case anything came up. The process went smoothly. Honestly, we probably didn't even need him there.

    What other advice do I have?

    Our criteria when looking to switch to a different product include the user's ability, their willingness, to use it. And another main consideration, you can get data in but can you get data out in the formats you need? If you can only get data in, but you can't get data out, it's of no use.

    I give it an eight out of 10 because, as I said, I think it needs a little bit more improvement around the UX, but it's getting there. And they're making a concerted effort to make that happen.

    I would tell a colleague who is researching this type of solution to really look at your feature functionality. What do you need? Does it meed your needs?

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user558153
    Head Of IT Production Services at a financial services firm with 1,001-5,000 employees
    Vendor
    Provides flexibility and performance, ease of use and configuration

    What is most valuable?

    The most valuable features are, I would say, the flexibility and the performance. It's easier to use and to configure.

    How has it helped my organization?

    It enables us to use multiple solutions in one software package.

    What needs improvement?

    It needs more report capabilities; things that make it easier to find them. It needs a central, global, point of view for inventory. Currently we have to get it piece by piece.

    What do I think about the stability of the solution?

    The stability is good. Many releases every year. It's something which is quite stable and pro-rating well.

    What do I think about the scalability of the solution?

    It's very scalable. We need scalability. We are pro-rating and putting it in multiple sites.

    How are customer service and technical support?

    I think we use it about once a month. I think they are responsive, although I don't use it directly.

    Which solution did I use previously and why did I switch?

    We were using OmniVision. We switched because CA Unified Infrastructure Management integrated multiple features.

    What other advice do I have?

    When selecting a vendor I would say the most important criteria are a history in infrastructure domain and credibility.

    I would advise to start from a blank slate and not to try to make it from another solution.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Full Stack Monitoring Consultant at a tech vendor with 51-200 employees
    Consultant
    Provides complete IT infrastructure monitoring, which includes servers, applications, database, cloud, and network devices

    What is our primary use case?

    Complete IT infrastructure monitoring including servers, applications, database, cloud, and network devices.

    What is most valuable?

    Ease of usage for administrators. Flexibility with monitoring and statistics collection. Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports. Dashboards are pretty good.

    What needs improvement?

    Stability Alarm segregation

    For how long have I used the solution?

    Two years.

    What was my experience with deployment of the solution?

    WASP failed to start on time.

    What do I think about the stability of the solution?

    Yes, prior to version 8.5.

    How are customer service and technical support?

    An eight out of 10.

    Which solution did I use previously and why did I

    What is our primary use case?

    Complete IT infrastructure monitoring including servers, applications, database, cloud, and network devices.

    What is most valuable?

    • Ease of usage for administrators.
    • Flexibility with monitoring and statistics collection.
    • Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports.
    • Dashboards are pretty good.

    What needs improvement?

    • Stability
    • Alarm segregation

    For how long have I used the solution?

    Two years.

    What was my experience with deployment of the solution?

    WASP failed to start on time.

    What do I think about the stability of the solution?

    Yes, prior to version 8.5.

    How are customer service and technical support?

    An eight out of 10.

    Which solution did I use previously and why did I switch?

    No.

    How was the initial setup?

    Initial setup was a straightforward and a comfortable operation.

    What about the implementation team?

    Vendor plus in-house.

    What was our ROI?

    Not applicable.

    What's my experience with pricing, setup cost, and licensing?

    Reasonable setup cost and licensing prices.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Luis Miguel Goez Mora
    Big Data Architect en Seguros SURA at a insurance company with 1,001-5,000 employees
    Real User
    Top 10
    Through action automation (using NAS and robot actions) we got reduced operational effort, improved operative tasks, and optimization of resources.

    Pros and Cons

    • "Probe packages and probe deployment."
    • "Making a GUI with criteria such as selection by robot/hub/probe etc."

    What is most valuable?

    • Cloud monitoring
    • Easily skinnable
    • SAP monitoring
    • Reporting Tools
    • Probe packages and probe deployment

    How has it helped my organization?

    Through action automation (using NAS and robot actions) we got reduced operational effort, improved operative tasks, and optimization of resources.

    What needs improvement?

    I would like to see improvements in the maintenance mode area. I would like to set only a probe from a robot or group in maintenance or place profiles from probes in maintenance. Making a GUI with criteria such as selection by robot/hub/probe etc.

    For how long have I used the solution?

    I've been using it for five years.

    What was my experience with deployment of the solution?

    No deployment issues encountered.

    What do I think about the stability of the solution?

    No stability issues encountered.

    What do I think about the scalability of the solution?

    No scalability issues encountered.

    How are customer service and technical support?

    Customer Service:

    We didn't use customer service.

    Technical Support:

    10/10 CA Support team is excellent we get from them issue resolution within a single interaction and anchoring alternative solution.

    Which solution did I use previously and why did I switch?

    Previously we had multiples tools to monitor IT infrastructure and other apps e.g ManageEngine to monitor databases, Nagios to monitor telco devices (switches, and routers, etc.) We switched to CA UIM because we had a lot of issues when we tried to correlate events and get unified metrics from our monitoring tools databases, in the same way we had maintain multiple tools and open tickets with multiples vendors.

    How was the initial setup?

    Initial setup was straightforward. Installing and deploying software was very quick and easy. We have experience with similar tools implementation.

    What about the implementation team?

    We did the full implementation in house.

    What's my experience with pricing, setup cost, and licensing?

    Licensing model and packaging:

    Server pack - Charged per server.
    Server and application pack - Charged per server.
    Service response time advanced pack - charged per site.
    Ping pack - Charged per device.
    Network advanced pack - Charged per device.
    Flow analysis - Charged per device.
    Storage pack - Charged per terabyte.
    Ecometer pack - Charged per device.

    Which other solutions did I evaluate?

    We also looked at OpsView and SCOM.

    What other advice do I have?

    Monitor governance and solution sizing are key topics to start solution implementation.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user350334
    Account Delivery Executive at a insurance company with 1,001-5,000 employees
    Vendor
    It's really been beneficial to the applications teams in their ability to see CPUs and disc memory. One of the things I'd like to see an improvement on is the ability to do mass deployment.

    What is most valuable?

    Basically, the most valuable feature for us is that the dashboard if easy to use as it aggregates all data.

    How has it helped my organization?

    It's really been beneficial to the applications teams in their ability to see CPUs and disc memory. It monitors memory on the servers associated with our applications.

    What needs improvement?

    One of the things I would like to see an improvement on is the ability to do mass deployment. Also, I'd like a federated identity feature, where I can give our users a login and they can choose whatever thresholds they wish to have.

    Even better, I would like to see a synthetic transaction report from the reporting feature that our business unites can use to record their transactions and provide it back to us. That would save us a lot of time.

    Finally, I'd like some self-service functionality out-of-the-box, so that you can assign probes, or deploy with thresholds, or whatever you want to do. You just put it in a server and let it self-service.

    What was my experience with deployment of the solution?

    There's been no issues with deployment on my end.

    What do I think about the stability of the solution?

    It's been very stable for me as an end-user. We haven't had any problems yet.

    What do I think about the scalability of the solution?

    No scalability issues so far. That's been fine.

    How is customer service and technical support?

    I don't use tech support for anything. I rely on our in-house team for that.

    How was the initial setup?

    I wasn't involved in the setup.

    What other advice do I have?

    If I had to choose all over again, I'd probably look more into the mobile function of it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user689553
    Senior Consultant at a tech services company with 11-50 employees
    Consultant
    It's less resource demanding and has more functionality out of the box than HPE Operations Manager and SCOM.

    Pros and Cons

    • "Monitoring infrastructure and business applications are the most valuable features."
    • "It would be good to implement views showing the aggregated status graphically."

    What is most valuable?

    Monitoring infrastructure and business applications are the most valuable features.

    How has it helped my organization?

    By getting an early warning about problems, services can have high availability and perform well. In addition, we can respond automatically to failures so services can be recovered immediately.

    What needs improvement?

    It would be good to implement views showing the aggregated status graphically. For example, they could use colors reflecting the status, and the possibility to drill down to detailed information. The views should be configurable so the administrator can organize them the way he wants. Dynamic views should be supported. That means the members of the views changes based on conditions defined by the administrator.

    For how long have I used the solution?

    I have been using this solution for over five years.

    What do I think about the stability of the solution?

    We have not had stability issues.

    What do I think about the scalability of the solution?

    We have not had scalability issues.

    How are customer service and technical support?

    Technical support is good.

    Which solution did I use previously and why did I switch?

    We were using HPE Operations Manager and SCOM. We switched because it's less resource demanding and has more functionality out of the box. Especially when it comes to support for different monitoring techniques, so that fewer custom-made solutions (scripting, etc.) are required. There are probes available for most kinds of monitoring metrics, applications, and operating systems.

    How was the initial setup?

    Setup was very straightforward. It's possible to have a fully functional monitoring system up and running within one day by use of the easy-to-use setup procedures and the automatic robot deployment functionality.

    What's my experience with pricing, setup cost, and licensing?

    The license cost depends on the number of probes and robots. I advise customers to be selective with which probes to deploy on the different servers.

    Which other solutions did I evaluate?

    We looked at SCOM and HPE Operations Manager (OpenView).

    What other advice do I have?

    Be aware of your exact needs so you can ensure the product will meet your needs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user401061
    Senior Monitoring Administrator at a tech services company with 501-1,000 employees
    Consultant
    There is flexibility in the SDKs to customize it. Topology discovery and root cause analysis would be nice to have.

    Pros and Cons

    • "It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server."
    • "A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."

    What is most valuable?

    The main feature for us is its flexibility with their message bus and their API to make it do what you need it to do, since everyone's different. There is flexibility in the SDKs to customize it.

    How has it helped my organization?

    It really depends on where you're coming from. In 2009, we were working with Nagios -- before it was UIM and called Nimbus -- and weren't particularly unhappy, but there was an executive decision to go in a different direction. We were out-of-date and weren't taking advantage of some of the new features to see whether they would make a different for us. There were new capabilities, such as analytics and machine baselines versus static thresholds.

    That said, it does provide us with a reduction in signal noise levels. It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server.

    What needs improvement?

    Although this may not work based on our environment, but topology discovery and root cause analysis would be nice to have. Right now, we don't have the RCA and rootcon topology awareness. It may be in the new version, but based on our architecture, it may not work. It would be a big win, however, if we had it.

    Another useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer. This could help us decrease the configuration time.

    For how long have I used the solution?

    We've had the same version since the install in 2009. We're looking to upgrade, and we do have the latest version in our lab, but I'm anxious to have it available in prime time.

    What was my experience with deployment of the solution?

    We've had no issues with deployment.

    What do I think about the stability of the solution?

    We've had some issues that may to do with versioning, though not completely. In our backend, the database structure and message bus are on the really old version, though the hub is the newest version. There's a point when new features on the hub may no longer be possible. This may be where our version is hurting us.

    Sometimes our hubs get choked up and support has never been able to isolate the cause.

    We do have times where the hubs get choked up and we've never been able to isolate why with support. Is it something in our environment or is it something they see from other customers? Is it hubs that are too busy? Is it our REX infrastructure? We've never been able to isolate the cause. I've had several support cases over the years about a scenario where the hub gets into a partially functioning state and so all the robots have realized it's not working normally and have moved over to their backup hub. That hub itself still expects to hear from all those robots and so we'll get a flood of hundreds of alarms saying, "Robot inactive. These robots are not checking into me." It's really that they're just checking into the other hub.

    That's the issue -- there's no intelligence at that layer. And because of that, one of our most common alarm floods is from the hub itself.

    I had an escalation one time to double check that the hub failed-over okay and was back online because they got a hundred tickets opened all at the same time. That's the main point that we've had in terms of instability, is on the hub. We have hubs at other sites that don't have as many robots or aren't doing as many ping checks and they have much fewer issues. It could be that some of these hubs are just too busy and they're more likely to get choked up.

    There's also the issue of portal performance. We have UMP released and it's not awful for our customers. If a customer logs in, from a security stand point, they're only seeing their data. If they have 10 servers that we manage for them, the performance isn't awful in that scenario. As an internal employee, when we log in and we have the permission to see all of our data from thousands of devices, the performance is a lot slower and a lot more painful and that's something that we're several versions behind on the portal.

    What do I think about the scalability of the solution?

    We've had no issues with scalability.

    How is customer service and technical support?

    We've had some concerns, especially since CA's acquisition and re-branding of Nimsoft. For a while, there was a dedicated support center just for the monitoring product. But now, there's a more standardized support structure where Tier 1 is not as specialized. I haven't, however, had a lot of cases to claim that it's worse than before, but we have had tickets that have dragged on for a long time.

    There was an instance where they fixed a bug after 6-8 months, but it was the wrong bug. There are a couple of threads on their forum about comical support interactions where they get told, "Oh, that's an enhancement. Go type it and we'll vote on whether to fix it. Go type it out on the forum." I don't think that's always the experience in every case, but we have had some challenges like that, where it's like, "How are you calling this an enhancement? This is just basic core functionality that's not working" and getting agreement on that. At times that's been a challenge.

    What was our ROI?

    When we first implemented Nimbus in 2009, it wasn't fully vetted by the technical staff because management pushed it on them. For what we pay, I know many executives don't think we're getting enough ROI. We doing basic monitoring -- CPU memory, disk space, SQL responses, URL's, pings, and custom probes we've written using their SDK. Writing our own probes is one of the perks with something like Nagios.

    The licensing cost is several hundred thousand dollars a year, and we're only getting several hundred dollars' worth of value since we're doing basic stuff. That's the challenge.

    And we're hamstrung because we're still using the older version, and we're not getting great ROI. There's a lack of clarity on where we want to go, but we could do a whole lot more than we're doing.

    What other advice do I have?

    There are things that are nice in just covering the basics for us, but then we have pain points on some of the more advanced stuff.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user169710
    Administrador de Sistemas
    Vendor
    When in charge of the infrastructure department it gives me certainty about what is happening in the company network.

    Pros and Cons

    • "MultiWAN and Balance service"
    • "I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."

    What is most valuable?

    • Weblocker service
    • Perimetral antivirus
    • Firewall security
    • VPN service
    • MultiWAN and Balance service

    These features are very valuable as they allow productivity to be supported by blocking and monitoring websites accessed by collaborators, as well as controlling the levels of access to the various services we have in our operation, in addition to functionalities such as Load Balancing and Multiple WAN connections to help us in business continuity.

    How has it helped my organization?

    I think it has helped in different ways:

    • It has provided greater security for our most important asset which is the handling of information.
    • It has given us greater control and management of the flow of information that transits our data network.
    • It has generated confidence in our customers and suppliers, so that they know that their information and ours has a higher level of security.
    • It has improved the productivity of our employees.
    • It has supported us in the process of safeguarding confidentiality and the correct handling of information.
    • It has provided us with help in offering IT service to users.
    • It has helped us to make the IT department more productive and efficient.
    • When in charge of the infrastructure department it gives me certainty about what is happening in the company network.

    What needs improvement?

    • I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there.
    • Improvement in the technical documentation of the system.

    For how long have I used the solution?

    We have used this solution for four years.

    What do I think about the stability of the solution?

    I did not find problems with stability. I think the advice we got at the beginning helped us to get the correct dimensioning of the equipment and the functionalities of the product. Once it came into operation, the product always performed the expected functionality.

    What do I think about the scalability of the solution?

    We have not encountered any scalability issues.

    How are customer service and technical support?

    I would rate the technical support as 9/10, since the support provider always showed knowledge and was able to solve the problems. The only negative point is the availability as they are usually late in responding.

    Which solution did I use previously and why did I switch?

    We did not previously use a different solution.

    How was the initial setup?

    The installation process was simple, especially because the installer was guided by an expert and her way of communicating was always clear and concise. From the first day, the solution came into operation and the tuning process was given progressively.

    What's my experience with pricing, setup cost, and licensing?

    I think the price of licensing is very accessible, considering the functionalities of the product. The product-price ratio is better than other brands such as Fortinet or SonicWall.

    Which other solutions did I evaluate?

    We performed an evaluation on Fortinet, SonicWall, Juniper and Microtik.

    What other advice do I have?

    The advice I can give you is to first make an assessment of the needs that your company has. Once they have identified the products that offer solutions to their problems, then don't only consider the price but consider also the costs of licensing, support agreements, product functionalities, product positioning etc.

    Consider reviewing evaluations made by other technology vendors and if possible ask for a demo to your local IT providers. They will be happy to show you the products and their different advantages.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user475434
    Business Development at a tech services company with 51-200 employees
    Consultant
    Service oriented views include physical and virtual servers as well as network devices.

    What is most valuable?

    • Service oriented views include physical and virtual servers as well as network devices
    • Predictive analysis
    • Log monitoring
    • Alarm correlation
    • Scheduled reports

    How has it helped my organization?

    We are transitioning to a proactive monitoring. By using thresholds and predictive analysis, we are reducing incidents.

    What needs improvement?

    Network monitoring beyond SNMP.

    For how long have I used the solution?

    I have used this solution for ten months.

    What do I think about the stability of the solution?

    We have not had stability issues yet.

    What do I think about the scalability of the solution?

    We have not had scalability issues yet.

    How are customer service and technical support?

    There has been good technical support so far.

    Which solution did I use previously and why did I switch?

    We used an open source solution for some time, but decided to get a fully supported solution to improve service availability.

    How was the initial setup?

    The initial setup was simple. We just had some issues with the initial database setup.

    What's my experience with pricing, setup cost, and licensing?

    It is not the cheapest solution, but it has competitive prices.

    Which other solutions did I evaluate?

    We evaluated SolarWinds.

    What other advice do I have?

    Check or ask for a compatibility matrix to ensure that your environment (server OS, virtual environments, etc.) is supported.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner with CA Technologies.
    ITCS user
    Manager - GSMC Instumentation & Analytics at a comms service provider with 10,001+ employees
    Vendor
    Enabled a monitoring solution for devices. I would like to see better alarm management.

    What is most valuable?

    This product is very flexible for the administrator. We can do whatever we want. It is easily customizable and upgradable.

    How has it helped my organization?

    We are using this product for all my customers and internal stakeholders. We did the following:

    • Enabled a complete monitoring solution for their devices
    • Integrated a ticketing system with an in-house tool
    • Made customized report generation

    What needs improvement?

    • Alarm Management
    • Alarm Correlation
    • Jaspersoft reports

    For how long have I used the solution?

    We have been using the solution for six years.

    What do I think about the stability of the solution?

    We had some issues with stability.

    What do I think about the scalability of the solution?

    We encountered scalability issues in some areas such as bandwidth monitoring.

    How is customer service and technical support?

    The technical support is very good from Europe and Australia, compared to the Indian support office.

    How was the initial setup?

    The setup is very straightforward and flexible.

    What's my experience with pricing, setup cost, and licensing?

    The pricing and licensing is acceptable. This is a very good product for small and medium size organizations.

    Which other solutions did I evaluate?

    We evaluated BMC and ManageEngine IT360.

    What other advice do I have?

    Go ahead and choose this product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user380754
    CA UIM administrator at a government with 501-1,000 employees
    Vendor
    The valuable features are scalability, redundancy, and the probes available for many platforms.

    What is most valuable?

    The features valuable for me are scalability, redundancy, and the wide range of probes available for just about any platform.

    Another major advantage is the easy configuration management. When you define standard “base” monitoring templates and on top of those, define “differential” templates, having a tool that allows you to manage these hundreds (and even thousands) of templates in an organized manner is an absolute necessity.

    CA UIM not only allows you to manage the templates, but the new MCS module allows you to dynamically assign them to groups. This means that any node/probe belonging to that group will automatically receive the templates.

    Note: At this time, MCS does not yet support differential templates, but it is on the roadmap.

    When this customer did the PoC, the competition clearly failed in this area. Furthermore, the event management part (alarm server and alert console) is feature-rich. It allows for some advanced, alert processing and correlation.

    How has it helped my organization?

    Nodes are now monitored in a standardized way, thanks to configuration management. We are a lot more pro-active to solve potential issues, thanks to event management.

    Different teams are using different dashboards according to their requirements. For example, the end-user service desk uses a high-level dashboard with the state of the most important applications, printer malfunctions, etc.

    A lot of the functionality is available out-of-the-box without having to script it, although scripting it is still needed from time to time. This means new objects/metrics are effectively getting monitored quickly without a lengthy development period.

    What needs improvement?

    I would like to see the retirement of the heavy client (infrastructure manager) in favor of the web-based admin console. It is close, but it is not there yet.

    Support for the PostgreSQL database platform would be nice. At this time, you can only choose between Oracle and MySQL when running CA UIM on Linux.

    As a DBA, I prefer PostgreSQL over MySQL. (This is my personal preference. By no means do I find MySQL a bad product.)

    For how long have I used the solution?

    For this customer, it’s their first implementation. However, I have been using CA UIM since 2014 and its predecessor, Unicenter NSM, since 2004.

    What do I think about the stability of the solution?

    We had no stability issues. The built-in redundancy allows for maintenance windows for patching.

    What do I think about the scalability of the solution?

    Scalability is one of its strong points. A manager server (hub) can manage a lot of nodes. Adding another hub is really straightforward. You just need to make sure you have plenty of storage for both the database and the primary hub.

    How are customer service and technical support?

    The technical support is very good. You still need access to the old support.nimsoft.com site for downloading new versions of probes. Overall, it is very good.

    CA support did have a bad reputation 10-15 years ago, but they made a lot of effort to improve it.

    Which solution did I use previously and why did I switch?

    The customer was using Nagios, and still is for the network part.

    The main issues were:

    • The lengthy development periods (because you need to script everything),
    • The difficulty of having any custom reporting/dashboarding capabilities
    • The total absence of decent event management functionality: This is something most cheaper monitoring tools anyway don't have

    How was the initial setup?

    The actual installation was very quick and straightforward. Of course, you can spend ages configuring/tweaking as the product has endless options. It all depends what you have defined and how complex your environment is.

    Most of the time was spent defining the architecture: What probes go where, redundancy, tunnels for the DMZ networks, and capacity planning. I recommend spending as much time as required on this, as you will benefit from it later.

    What's my experience with pricing, setup cost, and licensing?

    It is definitely not the cheapest on the market, but you can save a lot of money by carefully making a list of which probes you actually need and how many of them are required.

    Often probes can monitor multiple instances or are included in other packs, so you don’t have to purchase them separately. Make sure to be precise. Your CA representative can assist you with that.

    Which other solutions did I evaluate?

    The customer did a PoC with two contenders: CA UIM and Microsoft SCOM.

    What other advice do I have?

    Try to look beyond the price tag. You really do get a lot in return, especially when you have a highly heterogeneous environment.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are a service partner for CA, Microsoft, and IBM.
    davidstrom
    Owner at David Strom Inc.
    Writer
    ExpertTop 20
    Covers a wide variety of devices, OSs and server types. Can get pricey for larger installations.
    Making IT Monitoring a Snap with CA Nimsoft Monitor Snap Snap can be used in a wide variety of monitoring situations, such as to track servers, virtual machines, applications, databases, network and storage devices. We tested version 7.1 of Snap on a network where it quickly discovered our Windows, Mac and Linux machines in February 2014. It is free and fully functional to monitor up to 30 devices, with a paid version for larger networks.

    Making IT Monitoring a Snap with CA Nimsoft Monitor Snap

    Snap can be used in a wide variety of monitoring situations, such as to track servers, virtual machines, applications, databases, network and storage devices.

    We tested version 7.1 of Snap on a network where it quickly discovered our Windows, Mac and Linux machines in February 2014. It is free and fully functional to monitor up to 30 devices, with a paid version for larger networks.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user603243
    Telemetry Engineer at a tech vendor with 1,001-5,000 employees
    Vendor
    Has a framework and API that allows heavy customization. I'd like the approaches to managing components to be unified.

    What is most valuable?

    I really value the underlying Java framework for development of custom probes.
    The product has an API that allows heavy customization. This has allowed me to add functionality by designing my own metric gathering routines.

    What needs improvement?

    This product has one foot in the past and another foot in the future. As a result, the approaches to managing components are not unified; leading to added complexity to management.

    What do I think about the stability of the solution?

    Open source and acquired components are often bolted on and integrated poorly.

    What do I think about the scalability of the solution?

    Out of the box, there were no scalability issues. However, this product has poor integration with ServiceNow; introducing unacceptable bottlenecks.

    How are customer service and technical support?

    I would give technical support a score of 6/10.

    Which solution did I use previously and why did I switch?

    We did not use a previous solution but we are architecting an alternative presently.

    What's my experience with pricing, setup cost, and licensing?

    Licensing has a lot of wiggle-room.

    What other advice do I have?

    Please investigate other solutions so you can make an informed choice. CA adds technical debt to your organization.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user500109
    IT Analyst at a tech services company with 10,001+ employees
    Real User
    It can integrate with CA SDM and receive SNMP traps from other tools.

    What is most valuable?

    The product is easy to configure. Simplicity is the most valuable asset of CA UIM.

    How has it helped my organization?

    Monitoring has been easy and streamlined. Its ability to integrate with CA SDM and its capability to receive SNMP traps from other tools, makes it simple to integrate.

    What needs improvement?

    Improvements could be made to the reporting and analytics features. The OOB report templates and analytics can be improved.

    For how long have I used the solution?

    I have used it for 3 years.

    What do I think about the stability of the solution?

    There were no stability issues. It is a very stable product with agents not failing that often.

    What do I think about the scalability of the solution?

    There were no scalability issues.

    How is customer service and technical support?

    Technical support has been good.

    How was the initial setup?

    Initial setup was straightforward. For someone with experience of any monitoring tool, read the manual once and implementation is pretty easy.

    What's my experience with pricing, setup cost, and licensing?

    I found the product to be cost effective and licensing is not complex.

    What other advice do I have?

    Go ahead and implement it. Keep it simple in a phased manner. Set expectations correctly. (This is not a synthetic or real user monitoring tool.)

    Disclosure: My company has a business relationship with this vendor other than being a customer: Alliance.
    Reba Gaines
    Founder and CEO at a tech services company with 1-10 employees
    Real User
    Top 20
    MCS allows for monitoring policies to be created for groups of devices.

    What is most valuable?

    • Ease of setup - install is quick and easy. For small environments, all components can be installed on a single server. Even larger, more-distributed environments are easy to install, given all required network ports are open.
    • Automated robot deployment makes it easy to select targets for performance management.
    • Justifiably, local and remote options are available for agent-based and touchless monitoring.
    • Most probe configurations are OOTB best practices. The probe GUI is easy to navigate.
    • A new feature, MCS, allows for monitoring policies to be created for groups of devices. You can monitor just about anything.

    How has it helped my organization?

    We are a managed services organization. Knowing about performance issues before our customers is key. To have reports ready at the beginning of the day is even better. Report scheduling is priceless.

    What needs improvement?

    I would like to see enhancements to core probes for bulk uploads. Some probes have the capability to monitor multiple targets. You either must enter them one by one or use scripting to bulk load the targets. I would like to see that functionality built into the probes.

    For how long have I used the solution?

    We have been using this product for about seven years.

    What do I think about the stability of the solution?

    We have not encountered any stability issues.

    What do I think about the scalability of the solution?

    We have not encountered any scalability issues.

    How are customer service and technical support?

    The technical support is excellent. 24 x 7 support is awesome, not to mention that their support staff really knows the product. What makes it better is that support and development work close together so that turnaround on bug fixes is expedient.

    Which solution did I use previously and why did I switch?

    We previously used Solarwinds NPM but it wasn't as scalable.

    How was the initial setup?

    Setup was easy.

    What's my experience with pricing, setup cost, and licensing?

    Buy what you need. The product is worth every bit of its cost.

    Which other solutions did I evaluate?

    We did not evaluate any other products beforehand.

    What other advice do I have?

    Plan and commit people and processes. Build a service, don't just implement a tool.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are a consulting services partner.
    it_user572904
    Team Lead at a healthcare company with 10,001+ employees
    Video Review
    Vendor
    Not a lot of customization is required in order to implement it.

    What is most valuable?

    One of the most valuable features would be the out-of-the-box capability. It's extremely capable from day one. Not a lot of customization is required in order to implement it within your environment. I think that's just a huge resource win, from a time-measurement perspective. We're a small shop in a very large company. The quicker we can roll things out, the bigger wins, the quick wins, are obviously going to be beneficial to our environment.

    We're utilizing the E2E probes as well as the URL probes in the infrastructure in which it's being run on. We're running about 100 VDI desktops and about 300 different applications.

    How has it helped my organization?

    It's provided us an opportunity to have visualization and insight into some applications that we haven't had before. A lot of the applications in the past did not have Citrix monitoring capability, which this has, or VDI monitoring capability. In the healthcare industry, that's really a big component of what we do. A lot of our critical applications run on the Citrix platform and, in the past, we just haven't had any visibility into how those applications were performing.

    What needs improvement?

    One of the biggest areas to improve would be the training aspect. There's a little bit of training out there available right now. I know it's a newer CA product. I think the training is a little rudimentary at this point. I think there needs to be some more advanced-level training available.

    For how long have I used the solution?

    We've had it installed in our environment about a year now.

    What do I think about the stability of the solution?

    Stability has been spot on. We haven't had any problems. We actually performed an upgrade mid-cycle, and the upgrade went flawlessly with literally no issues. Correlation has been fantastic. We've integrated with several different applications, as well, for monitoring, alerting, things of that nature. No problems at all.

    What do I think about the scalability of the solution?

    Scalability is huge. It’s not overly expensive, so I'm able to build upon it relatively cheap, which is a huge win for anybody, any company. As I’ve mentioned, we're running about 100 desktops right now in our VDI environment. We've scaled back. Even though that sounds like a big footprint, due to its advanced scalability within the actual environment, we were able to reduce the number of actual physical robots that we were utilizing from 400 to 100.

    How are customer service and technical support?

    We haven't needed to use tech support. We do have some direct sales guys that we utilize, and those have been our primary functionality. I have used tech support for other applications within CA and I've never had any problems.

    Which solution did I use previously and why did I switch?

    One of the primary triggers for investing in a new solution was the fact that our current system didn't meet the requirements and the needs as our company began to grow and take on new applications. Additionally, the election to sunset the previous product that we were utilizing made for a big push to look for something new.

    Personally, when I’m selecting a vendor, I want somebody who feels like they've got something to lose. Obviously, if I go with your tool set, and you don't seem to really care about the upgrade or my pain points, and you don't feel like, "Hey. I've bought it and I walked away from it. You're stuck with it.", that makes the relationship difficult. CA is extremely committed. I think that would be one of the things: commitment to success. They're extremely committed to our success and I can't be more thankful.

    How was the initial setup?

    Setup is extremely straightforward; very easy to implement. We set up our test environment in about 2-3 days, and then our prod environment took about 3-4. It's a little bit larger, a little bit more robust.

    It's as next, next, next as you could make, I think, an implementation.

    Which other solutions did I evaluate?

    We actually vetted several other applications. We looked at Dynatrace. We looked at Login VSI. We looked at BMC's new tool. We did the gambit of running around, looking at different monitoring solutions. AppDynamics was included in that. I think on scalability, functionality, and ease of implementation, UIM won out.

    What other advice do I have?

    There's always going to be room for improvement. Why I rate it this high is the ease of implementation, ease of use. I brought in several guys that never had any development experience. In 1-2 days of training, they were able to get some stuff knocked out for us; help us with the implementation process and the transitioning of it. Ease of use is huge. You don't have to be super-techy in order to utilize the product. Of course, to utilize it to its full functionality, sure, but day-one, out-of-the-box stuff is just phenomenal.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user297120
    Enterprise Tools Architect at a tech services company with 51-200 employees
    Video Review
    Consultant
    Allows us to create a baseline template for storage, databases, OSs, synthetic monitoring, and so on.

    What is most valuable?

    Basically, the most valuable feature is the ability to scale and quickly allow us to deploy an infrastructure management solution to our clients in a very timely manner, across the board, using many different technologies; so, storage, databases, OSs, and synthetic monitoring, things like that.

    How has it helped my organization?

    It allows us to create a baseline template for each of the different technologies. That allows to quickly deploy our solution set for that particular technology base to each different client. So, across the board, we have a baseline of measurable, simple deployment mechanisms.

    What needs improvement?

    I would probably like to see more out-of-the-box solutions that I don't have to individually go into, configure and set up myself.

    With every new probe that is released, we have to come up with a good monitoring template to accurately identify the key metrics for that specific technology to monitor it correctly. We have to find SME’s for that technology, sit down with them, show them all the metrics that we can collect then ask what are the key important metrics that if this breaches a threshold, should we alert. This is very time consuming for all parties.

    For how long have I used the solution?

    I've been using it for two and a half years.

    What do I think about the stability of the solution?

    It is very stable, I would say. Maybe, we had issues during upgrades, but it's been relatively very stable.

    What do I think about the scalability of the solution?

    It's very scalable. We have no issue adding on additional clients because of just the way the product has been designed, it allows us to scale very heavily.

    How is customer service and technical support?

    Technical support is excellent. I've been working with them for 10+ years. I have a good relationship with the support company. I know every support individual there and it is run in a very professional, friendly manner.

    How was the initial setup?

    Upgrades are very straightforward. You have the wiki site, which tells you step by step. I do run through the upgrade in a test environment first before actually implementing in production.

    What other advice do I have?

    I was able to quickly learn it and use it, deploy it, modify it to our specific needs, and it's been very reliable since.

    The most important criteria when selecting a vendor are the history of the company, how long it's been in business, what offerings in terms of support it offers, and really other customer feedback based on their personal experiences.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: CA Partner
    it_user572919
    Architect at a comms service provider with 10,001+ employees
    Video Review
    Real User
    We started off with standard infrastructure – networks, switches, routers, firewalls – but as we've grown, we've expanded to the cloud, internet of things, and big data.

    What is most valuable?

    The most valuable feature for us are the way it brings silo products together that we've invested in over the years, and it allows us to consolidate our views for our customers.

    We started off with standard infrastructure – networks, switches, routers, firewalls – but as we've grown, our proposition has been able to expand to the cloud, internet of things, and big data. Although we don't use all of those capabilities from it today, the key thing for us is, we know it's flexible enough to do that.

    How has it helped my organization?

    The key things for us are: help bring people together, break down the silo teams, and then be able to see the customers' problem, the pain points, in a single place. It helps us make more-effective decisions and also the response time to fix.

    What needs improvement?

    I would like to see further consolidation of the tools from a deployment point of view. Make it more modular; drag and drop; being able to have a commercial model that also lends itself well with what we're trying to achieve for our customers.

    It's not only about features and gimmicks. It's about making sure the features and products align to our customers’ outcomes.

    For how long have I used the solution?

    I have been using UIM for about seven years now.

    What do I think about the stability of the solution?

    Stability is an interesting one. From a design point of view, if you understand the type of demand you're putting on it and you plan forward, which we've worked to learned to do, it becomes more stable. If you don’t know what you're doing and you try to do something with it which it's not really designed for, of course you have performance issues with many products.

    So, it's really about knowing what you want to get out of the product and how you want to architect the product to meet your objectives.

    What do I think about the scalability of the solution?

    I would say it is scalable. We use it in a multi-context environment. What I mean by that is, as a service provider, naturally we have customers who scale horizontally. So, for us, we've got a template-driven approach now. With the advent of virtualization and cloud, that's also allowed us to scale out much quicker.

    How is customer service and technical support?

    Technical support is interesting. Initially, in the UK, we had challenges having to engage the standard process. But, with the advent of the online forums and the communities, that's allowed more open questioning and learning from others out there and the peers, not necessarily just from our own industry; from areas that are adjacent to our market but are also trying to achieve the same outcome. I think CAhave now created more of a flexible platform to do that.

    How was the initial setup?

    I think there are areas where initial setup has become more simpler now, but in the early days, it was really trying to understand what we want out of the product because, without knowing what the requirement was, we were kind of grappling with lots of the features. But then, once we understood what we're trying to deliver and then we worked with CA; I think once we engaged with CA, they did really come through. They came forward and supported us along the journey.

    What other advice do I have?

    I think organically we tried putting it in for various products and services. Over time, when we realized that we can harness more out of it, we made a decision to put more energy for our enterprise customers into tools that really give them more value. Rather than trying to invest in too many tools, we decided to actually work on fewer tools; we'll get more out of them.

    Without being biased, I feel that the most important criteria when selecting a vendor is about the people and whilst there's always a tradition in an organization when you're working with a vendor, it's really important that you have engagement from all levels of your business, from product marketing, engineering, architecture, as well as from a commercial relationship.

    If you have a transactional relationship, you will only get suboptimal results. What we've learned is to broaden the discussion with different areas of our partner-vendor and work with them at different levels to bring the best out. That collaboration is really important. That's, I think, changed a lot over the last few years and we're now starting to get the value out of the relationship.

    I’d never give anybody a perfect rating. If you asked me about two years ago, my rating would have been lower. As I’ve mentioned, the collaboration has definitely improved things.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Abe Shaker
    Monitoring And Reporting Engineer at a university with 1,001-5,000 employees
    Real User
    I definitely enjoy the interface and how easy it is to deploy monitoring rules and probes.

    What is most valuable?

    I definitely enjoy the interface and how easy it is to deploy monitoring rules and probes.

    How has it helped my organization?

    It has provided us with faster triage. It is easier to upgrade and work with. It makes my job easier. If I can do my job better, then the organization should benefit.

    What needs improvement?

    I would really like to see HTML5. I spoke with a couple of developers about it. I'd also like to see additional monitoring so we can push rules a little bit easier.

    What do I think about the scalability of the solution?

    I haven't had too many opportunities to expand. We set it up such that I can expand in parallel quite easily. We haven't had the need to do so yet, but I imagine it would work out.

    How are customer service and technical support?

    I have used technical support. They are great. I usually interact with them by the web portal, submit a ticket, and then I get a call back. My issues are almost always resolved by them.

    Which solution did I use previously and why did I switch?

    We used eHealth, which was another CA product. We noticed that UIM was getting a lot more development than eHealth. UIM was kind of a future product. We spoke with our account representative, and we did a one-to-one swap for licenses.

    How was the initial setup?

    I was absolutely involved in the setup. I had prior experience with a product similar to UIM, so I was very familiar with the architecture. From that aspect, it was easy.

    It is definitely a different architecture than other CA products that we are using. I can see where somebody without this experience would find the setup a little bit complex. For me, I grasped the concepts easier.

    What other advice do I have?

    I enjoy the product. It has done everything that we expected it to do.

    When selecting a vendor, the most important aspect is that their goals are aligned with our goals. I look for a relationship that is symbiotic. I want them to understand that when we do well, they do well.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user558624
    Consulting IT at a tech company with 501-1,000 employees
    Vendor
    It's scalable and setting up monitoring on the servers is relatively easy. The reporting part could be improved.

    What is most valuable?

    We mainly monitor services around the database applications, and things like that. The most valuable features of UIM are that it's scalable and it's relatively easy to set up monitoring on the servers.

    What needs improvement?

    The reporting part could be improved. We’re using other tools for that. Maybe we’ll continue to do that, but that is one thing we are missing; and the SLA, and what you can do there.

    As I cannot compare it with others, it's a bit difficult to say.

    What do I think about the stability of the solution?

    It's very stable.

    What do I think about the scalability of the solution?

    It is scalable. In production, we have about 600-700 servers.

    How is customer service and technical support?

    It's mainly my colleague who is in contact with CA technical support. Things take time.

    What other advice do I have?

    I think you should set it up the way that CA says you should set it up.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    AR
    Production Analyst at a university with 1,001-5,000 employees
    Real User
    The fundamentals support providing metrics and alarms.

    What is most valuable?

    I believe that the fundamentals and the logic of how UIM is set up is very stable. We like that the fundamentals support providing metrics and alarms.

    I feel it provides the essentials. That is, to extract data from an environment and present it through a front-end, using graphs and charts. It also allows for analysis on the collected data, which is crucial to most companies. I believe that UIM does a good job, of being able to manage all the steps along the way.

    How has it helped my organization?

    I haven’t been in my current position for too long. I definitely noticed that UIM provides a level of reliability in our operating center for the people who actually implement the alarms. When an alarm comes in, they're responsible for making sure the alarm validation is raised. It allows reliability and it gives us assurance that we have an accurate picture about what really is going on in our monitoring environment. That's reassuring to know. We know that when we get an alarm, it is because something is actually happening.

    What needs improvement?

    We're just hoping to see the growth in different functional areas so that it's a little bit more dynamic. The other enterprise suites that they're trying to bundle up are great. I think that the core functions of the product itself are great. I think it might need a little more work at the extremities, trying to hook up with other software. Right now, they're doing a good job at trying to implement additional suites and software. What I would like to see is that the quality of what is currently in place just be increased.

    There are some components of UIM that are dated, or they're being left behind and some newer ones are being put forward.

    I can't see any new features, and if I did, I don’t know what I’d be doing around here. Can this feature do my job here? But no, realistically, we depend on these systems that when we see configured, we know exactly what we're going to get. It's been improving. Still, I think there's a lot of room for growth

    What do I think about the stability of the solution?

    The stability for UIM creates that reliant backbone that we need. If there is anything customizable that needs to be done, that is being done by the other suites; but UIM is very good and it helps coordinate everything and provides reliability.

    What do I think about the scalability of the solution?

    The scalability is great. I think they understand that it’s a concern because it's at the enterprise level. I think they're moving in the right direction.

    I know that right now we're a little bit outdated in the product version that we have; but it's just part of the product, and we understand that. Moving forward, when we update, and when we do all these things, I know that the scalability has been opening up in different components within UIM.

    Adding components, such as MCS, which enables you to configure your entire enterprise from one place, is a good thing.

    How is customer service and technical support?

    I used to work for CA UIM support. I would be the one to talk to. Having worked there, and now coming from the actual implementation where I'm an enterprise-level user is a very up-and-down, roller-coaster feeling. It’s like I'm stuck in support because as much as I want to say that everybody is consistent, and every technical guy wants the best for you, it just doesn't happen that way.

    When it does, it's great, and we really appreciate it. When it's lacking, we suffer a little bit and it creates a bitterness. We don’t do anything up front, but we keep a record of it. Technical support was not the best. We could use more. We're wasting money because we see it didn't produce here or wasn't responsive enough.

    It definitely raises questions and concerns, but I know CA is very open to hearing customers' concerns and listening to feedback. I think they’re very open and understand that that’s an area they can improve.

    Which other solutions did I evaluate?

    I don't do the selecting processes. My boss definitely lets me know, "Hey, we want to read into this," and I go into it with a particular perspective after he gives me some goals and requirements. The most important thing is the goal of your company and what they are trying to achieve.

    We have looked at other vendors but upper management is always trying to cut costs, and understandably so. We were looking at other solutions which might provide a level comparable to what we have with CA, where we have what we need, while reducing costs; but it's kind of tough. CA's pretty competitive. They're good. They're solid.

    What other advice do I have?

    Make sure you have a good grasp on what you need to get out of the product, of course. What does this product do for you? Once you have a good understanding of that, it's really communicating with either the architect or whoever is going to implement it to make sure that it reflects the goals, the requirements, the SLA, and so on. Then you can do the configuration and implementation.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user348300
    Sr. Systems Engineer at a aerospace/defense firm with 1,001-5,000 employees
    Real User
    It has a wide variety of monitors and probes. The UI needs to be more intuitive with better organization for grouping and deployment.

    What is most valuable?

    It has a wide breadth of monitors and probes. It enables us to monitor just about anything we come across. That's its strength: it's got a wide variety.

    It's allowed us to narrow our footprint. We're getting ready now to retire some legacy apps that we use for monitoring, so it's allowed us to narrow our footprint.

    What needs improvement?

    • They need to work on the user interface. I know they are, but to me, that's one of the big things that is holding them back. It's not with the times. It's not real intuitive. You really need to work with it to figure out where things are.
    • We need to be able to group servers and deploy different packages to them.
    • You should be able to better organize the grouping and deployment. That's kind of where they struggle. They need to work on that area. I know they are, but that's our pain point. The organization is lacking.

    What do I think about the stability of the solution?

    I think it needs a little work in terms of stability. We've had issues with some probes crashing. It seems like there are really more bugs in a release when it comes out than there should be. I would think they should be caught in QA. That's what I've seen so far.

    What do I think about the scalability of the solution?

    It seems to be very scalable. We have 6,000 servers, and we really haven't run into any scalability issues. We have thousands and thousands of monitors. But the number of alarms for event handling can be a little better. I know they're working on that. They may have another solution coming out that will help us with that.

    How are customer service and technical support?

    Technical support has been fair, medium, or whatever the middle of the road is. I wish they were a little more responsive on some items, and be a little more knowledgeable on some items. It seems like we need to go through several layers before we get to someone who really can help us with our problem.

    We're not just opening a, "Hey, how do you do this?" It's more like, "Okay. This is broken. How do we go about fixing it?" It seems like it takes multiple conversations to get what we need out of that, to get a fix.

    Which solution did I use previously and why did I switch?

    We had many solutions and this one came down from management. "You're going to narrow your footprint," and the powers that be picked it for us. We had to go with that. It was already in. Other products were already in house, so this kind of lent itself to, "Well, here's another solution from CA, so deploy that."

    How was the initial setup?

    The initial setup was straightforward for the complex tool that it is. There is complexity in terms of the more you deploy it, the bigger you get; and when you start to add layers, it can be complex. Overall, though, it was fairly straightforward.

    What other advice do I have?

    I would do a proof of concept and go through all the use cases to make sure it's going to fit your needs. You should also work with the user interface first. Ask yourself whether it is going to be too cumbersome for you, given the type of environment that you have.

    Knowing now what I didn't know then, having really good and responsive technical support is very important. It is not something you really think about when you are looking for a better tool, but you have to live with the decision for years. It's hard to evaluate, I know, when you're first deploying or first looking at new tools, but being able to evaluate that would be good. The scalability and the ability to cover the range of our different requirements is also important.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user558396
    Senior System Engineer at a healthcare company with 10,001+ employees
    Vendor
    We're writing, synthetically, all these transactions that can perform to our service levels.

    What is most valuable?

    We find the flexibility and portability the most valuable features. We are using it for synthetics, E2E, and its ability to monitor itself. We're getting rid of one product and bringing UIM to take over. We're using it for our application SLAs. We're writing, synthetically, all these transactions that can perform to our service levels. We are monitoring application performance with UIM at this time.

    How has it helped my organization?

    Currently, the environment that we're using it in is strictly application performance. We want to be able to give the business visibility on how the application is performing, whether it's in the cloud, a simple URL hit, or a thick or thin client. We're using it within the Citrix environment also.

    What needs improvement?

    Right now, I don't have any new features in mind. We’ll see once we get in and start playing with it a lot more in depth. We do have another team that's looking at implementing it, so that may be something down the road on which we can give more information.

    The product out of the box is great. We were very impressed with it. We have only used it for what we need so far; the SLA piece for monitoring our apps.

    We heard at a recent CA World conference that APM integrates with UIM. Spectrum also integrates with UIM, depending on the release and can actually cross-correlate alerts. When we have APM and Spectrum and we get them on the right versions, we'll be able to link all three together. That would be an improvement.

    What do I think about the stability of the solution?

    We have not had any stability issues.

    What do I think about the scalability of the solution?

    We have not had any scalability issues.

    How are customer service and technical support?

    We have not needed to use technical support for UIM. It's been great.

    Which solution did I use previously and why did I switch?

    The other product was at the end of its life, so we had to find something.

    How was the initial setup?

    The initial setup was straightforward. We had the engineer on site to walk us through the way the environment would be set up. We had it set up in a couple of days. He sat with us and went over the architecture, the way it was laid out, what our goals were, when we upgrade, and what we could do in the future to make it more beneficial.

    What's my experience with pricing, setup cost, and licensing?

    Because I don't know the bottom line, I'd say it was a very good investment that we made.

    Which other solutions did I evaluate?

    We looked at other solutions, but they really didn't meet our needs. Dynatrace is one of them and Micro Focus may have been also. UIM met everything we needed and more when you consider other areas and departments with whom we work closely. It actually helped them out as well. It's not just our department utilizing UIM. It's going to scale across the company.

    What other advice do I have?

    Give UIM a try. Build out a PoC environment. Play with it. Utilize all the probes you can that you think would meet your company's needs. Take advantage of it.

    When choosing a vendor, we look at technical support.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user558141
    Systems Engineer at a hospitality company with 1,001-5,000 employees
    Vendor
    It tells us if a system is about to fail and we can take proactive action.

    What is most valuable?

    UIM is very configurable. You can do lots of things with it. Now that comes with a caveat, right? If it's highly configurable, generally speaking, it's not easily cookie cutter place-able, right? There's a lot of programming that comes along with it. Once you figure out that piece of it, you can do pretty much anything with it.

    I don't think it’s very complicated. It takes time, just like anything, but once you figure it out it's pretty much the same for each individual section of the product. It's just applied in a different way.

    Currently, my reach is just the Windows servers, but soon it will be all types of monitoring and automation, including Windows servers, Linux servers, and applications that live on those servers. They are the pieces that I'll be looking at.

    How has it helped my organization?

    Currently, without going into too many details, we are leveraging the product to perform self-healing. If there's an outage of some sort or maybe even a metric, if you know what metric to monitor, to tell you if something is about to fail. You can take action to prevent the failure. Instead of being reactive, we're being proactive. Even to the point of being proactive and realizing these are the metrics that tell me, “this system is about to become unhealthy”, and reacting to that rather than reacting to an actual outage.

    What needs improvement?

    I do a lot of coding outside and inside of UIM. The biggest, most annoying problem, if you will, is the ISE that's embedded in UIM. It is very limited in its scope and what it's capable of compared to even some of the more primitive ISEs that are on the market. Personally, I'd like to see more time spent on the ISE, whether that's going to be in their new product, which is Unified Management Portal.

    I've heard from up the food chain that they're going to be changing it and it's going to be more integrated with UMP. But I'd still like to see more improvement on the ISE, especially from my perspective because I primarily work in automation. The ISE portion is very big in my space.

    In PowerShell, for instance, their ISE is, in my opinion, pretty good for what it does. You can tab through all the options versus in UIM's ISE, in order to do that there's actually a pane on right hand side that you have to click through. Even then, what the actions that are listed there do is not described well enough.

    What do I think about the stability of the solution?

    UIM is pretty stable. Everything has its quirks. As far as the monitoring platform as a whole, I've worked with a lot of different programs and it's pretty stable. It's up there with the top.

    What do I think about the scalability of the solution?

    I have yet to run into anything that it couldn't scale. We've scaled it massively since we've started using it.

    How is customer service and technical support?

    Technical support is very responsive. They're quick to escalate an issue that they don't know how to solve themselves. Where other companies fail, I think, is getting a customer to somebody who actually knows how to fix the issue. Whereas with CA, it seems like every time I open a case, they're very quick to find out what the actual problem is and get somebody in contact with me that actually knows how to fix the issue. No matter whether that's somebody actually on the technical support team or if it's a senior principle consultant that's outside of the technical support team. It seems like they're always very responsive to get that done.

    How was the initial setup?

    For the most part, initial setup was straightforward. It's very one-step-after-the-other to get the initial basic monitoring portion of it setup. Then, obviously, there's a lot more things that it can do after that. That takes a learning curve.

    Which other solutions did I evaluate?

    Choosing UIM wasn't my decision. That came from above my pay grade.

    What other advice do I have?

    Last words of advice. It's a great tool. One way I painted myself into a corner was when I first started using it I thought that it only can do this this one certain way. With UIM, the one thing I've learned is there's hundreds of ways of doing it and they're all right. It's just a matter of which way gets you there the fastest I guess.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user558231
    CEO at Cyber Management Systems
    Consultant
    Gives us a single pane of glass. We monitor Cisco and Juniper switches, firewalls, VMware and all sorts of appliances.

    What is most valuable?

    I would say the most valuable feature is the consolidation of multiple data sources into one centralized repository for ease of administration and data analytics. For example, we have net-flow analysis, we have performance management and then we also have CA ADA (Application Delivery Analysis). Prior to CA UIM and CA Performance Center coming along, we had to look at all these systems individually. Even though when you look at it from the application layer, the network layer, and the system layer, all of these layers talk and rely on one another to provide a service. So, if one of them is having abnormalities, it's difficult for engineers to identity the root cause. This now gives us a single pane of glass to identify the root cause a lot quicker.

    We are monitoring your typical router switches like Cisco and Juniper. We are also monitoring firewalls of various sources, VMware and all sorts of appliances. Also, we actually monitor applications, systems and services on the infrastructure as well.

    How has it helped my organization?

    The biggest thing is taking care of business. So, we’re good as long as business is happy and we can keep business doing what it needs to be doing. That means they can support the customers by cutting down on outage times or forecasting peak demand seasons with data analytics and stuff like that. Prior to technologies like this coming along we found ourselves being reactionary. With technologies like this, we can be proactive and begin to prevent failures before they happen. It's almost like looking into the future to a degree.

    What needs improvement?

    I would like to see integration into more data sources. For example, integrating facilities information such as temperature and other environmental variables, because heat can actually impact server routers. For example, environmental wouldn’t necessary align with an OSI layer, but it impacts all of those particular layers. So it'll be just like security would be another layer.

    What do I think about the stability of the solution?

    No technology is perfect, but CA is doing a really wonderful job of providing products that are reliable, scalable, and dependable to entities all over the world. People have to pay for this as well. If CA was not doing something right, I would not have seen 20,000 users at CA World.

    What do I think about the scalability of the solution?

    In regards to scalability, I think that's a tough question. You really have to look at the implementation. If it's properly provisioned, then there's no issue. If you're sitting on a VM host and guests are competing for resources amongst that host and that host is not providing enough resource, then, yeah there's going to be contention there. As far as the system itself, it is very scalable.

    How are customer service and technical support?

    Technical support is great. They're really great with the turn around time from submitting a ticket and getting an answer back for most issues. Most issues are not new under the sun. So it's just a matter of looking into the knowledge base and making sure your own system is provisioned properly. Then they'll feed you back information and stuff like that.

    Which solution did I use previously and why did I switch?

    CA UIM was really the first time we’ve had a dashboard type of technology in our infrastructure. So prior to that, it was all siloed for the most part.

    How was the initial setup?

    I was involved in the initial setup for the most part. I participated in gathering requirements and working with the account managers at CA. Then once we decided to procure, we took it to the software delivery life cycle, going into development, the DevOps type of model.

    Some aspects of it can be complex. It's all about your learning curve and your dedication at the end of the day. Add to that having a great team to support you internally and then to reach back into CA.

    Which other solutions did I evaluate?

    I haven't considered any other vendors. I have individuals in the organization I support who were looking at other opportunities or products. But I would tell them, "Hey just give me an opportunity to allow this product to work." A lot of times, it's not the product, it's the people. It's the human. Granted, no product is perfect because humans aren't perfect, but again they are not far off from what they're touting themselves to be able to do.

    What other advice do I have?

    Definitely insure to manage expectations you do a proof of concept and then executive buy-in. If you can get executive buy-in, you're good to go at that point.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user558039
    Sr. Manager, Information Technology at a leisure / travel company with 1,001-5,000 employees
    Vendor
    Good trending and analysis. Predictable system that prevents outages. I would like more monitoring capabilities.

    What is most valuable?

    We use CA UIM and CA APM. The most valuable features are trending and analysis. I also like the predictability of the systems, baselines, and that it is can prevent an outage before it happens.

    How has it helped my organization?

    It has allowed us to catch issues before they get to a point where there's an outage.

    What needs improvement?

    I would like to see more configuration around best practices and recommendations because the software that is being monitored and APIs are becoming more complex. It's just overwhelming what you can monitor. Having something out of the box that would allow you to at least monitor the most important things would be nice.

    I would like to see a pack that just installs the things that need to be monitored. And this may not be where I know enough about it and it may not be configured correctly so I may not be getting everything I can get out of it. That's why I need my vendors to tell me how to get more out of the software that I bought. I know who my people are, and I don't think they understand how to configure it properly. My team doesn't know what to do with it, so I don’t think that is a problem of CA. But it is a business partner issue. I need to find out if it a problem on my side, theirs, or both.   It might not have been turned over, there may not have been best practices. It could be completely on my side where my people just don't do their homework. I have to stop right there because that could be the case.

    What do I think about the stability of the solution?

    I haven’t had issues with stability.

    What do I think about the scalability of the solution?

    Since this solution is new to me, I don't know if it was properly scaled out for our environment to be as efficient and effective as it needs to be. A lot of the solution we have are single points of failure. I don't really have an answer about scalability. I would assume since we only have single points of failure, I guess scalability is something that wasn't taken into account.

    Which other solutions did I evaluate?

    I don't know who the vendors were. I know that I probably would have looked at SolarWinds. I don't really know a whole lot of vendors in this area.

    What other advice do I have?

    In terms of selecting a vendor, it is just like any business. Either companies monitor in-house with a custom built solution and they need a better solution and support ability, or you have a product that wasn't performing and you want to get another one. Since our company was very small over 10 years has grown very fast to be one of the largest corporate travel company in the world, my guess is they didn't have anything and they needed something. Or maybe they did it all in- house previous to the solution, and what they had was probably very immature.

    When selecting a vendor, look at the relationship, look for dependability and get references. Make sure the solution works. Look for a vendor who will be a good business partner. Make sure they offer a proof of concept and make sure that you dig everything out of the vendor that you can. Not from a purchase point of view, but from a knowledge perspective and best practices. That's what's missing in IT. It’s just not a lot of people adhering to best practices and things like that. You get workers that just aren't skilled in doing this, so they rely a lot on other people and recommendations. They rely especially on the people that built the software. I would rely on them. That's what I've done my whole career.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user41610
    Manager Network Operations Center at a leisure / travel company with 1,001-5,000 employees
    Vendor
    Proactive monitoring of infrastructure, servers, devices, and applications.

    What is most valuable?

    The valuable features are that it monitors our infrastructure, our servers, network devices, and applications proactively. It helps us to prevent problems and UIM tells us how to do that.

    How has it helped my organization?

    We use it for capacity planning and capacity management.

    What needs improvement?

    A would like to see a little deeper application monitoring and maybe some of the capabilities of CA Spectrum.

    What do I think about the stability of the solution?

    CA UIM is very stable. We don't have a lot of problems with it.

    What do I think about the scalability of the solution?

    The scalability is very easy. We just went global and we scaled up to another about 2000 devices.

    How are customer service and technical support?

    Once you get to the right person, you get your problem fixed pretty quickly. Now that we have had CA UIM for a little over 4 years, we have worked through those issues so we know exactly who to go to, who to contact to work on our cases, so it's not that big of deal anymore.

    Which solution did I use previously and why did I switch?

    We had and older version Microsoft SCOM and it did not monitor Linux servers at that time. We needed a solution that could handle that. We had solo wins for network and we needed a solution that was scalable and a solution that we could migrate to our global infrastructure. In a previous company, I worked with CA products before, (Spectrum, eHealth, and Live Health), so I trusted CA and knew CA was a good product so I came back to them again.

    How was the initial setup?

    My team was involved with the initial setup. The setup was was probably in the middle between straightforward and complex. We did have some initial problems such as getting our network to be monitored. We had some SNP collector problems. We got them all worked out. CA was very good and they did multiple hours over there over the Statement of Work (SoW) because we had problems. They stuck with us and got us going.

    Which other solutions did I evaluate?

    We did a POC with approximately 6 vendors. Microsoft SCOM was one of them. We were looking at cost, reliability, scalability, and the ability to monitor all our infrastructure and provide dashboard reporting at a high service level. All of that was very important to us. CA passed. We went out to Gartner consultants, and at that time four years ago, they selected CA UIM as the number one product for the price. To choose a vendor, make sure you know what requirements you want. CA UIM can do a lot of things. You really need to know what you want from CA UIM, or there is a potential of failing. I think one additional criteria is your statement of work needs to be very precise.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user558591
    Network Engineer at a tech services company with 10,001+ employees
    Consultant
    Gives us interoperability between network and server monitoring and brings everything into one dashboard.

    What is most valuable?

    CA UIM gives us interoperability between network and server monitoring, as well as the ability for us to be a one-stop shop. We are able to do all the monitoring for our customers.

    How has it helped my organization?

    We're a managed service provider and have multiple customers under us. CA Unified Infrastructure Management allows us to use one tool so we're not looking at five or six different ones. It brings everything into one dashboard so my team can pick up their information very quickly.

    What needs improvement?

    Our experience has been that UIM does not do discovery well.  While discovery exists, it does not have a method for reporting out on new servers, and it cannot be used the way our new customers would like.  Discovery should be more than discovering the IP or hostname.  We would like to see a tool that can discover the device and go through an information gathering process.  What is the server, what does it do, or even what is it connected to?

    As for event correlation, this is a bigger issue.  Right now, UIM does not give us any form of true correlation. Our customers do not want four alarms for every server outage. They want a single alarm that tells them if the server is down.  However, the current system will not allow us to tie a ping response alarm to an SNMP unavailable alarm. We have to do custom work to make this happen.  There is also no direct correlation to upstream devices. If we lose a database, how does it affect an application?

    What do I think about the stability of the solution?

    CA UIM is very stable. We're using an older version right now, but as we move forward, the product is getting better every year. It seems to be more stable every year when they come out with a new release.

    What do I think about the scalability of the solution?

    Scalability is good. We went from about 1200 to about 5000, so we've scaled very large.

    Which solution did I use previously and why did I switch?

    Some of our customers had previously used CA Spectrum, but we did a complete business case analysis and then talked to sales teams from the other vendors. CA was very on board with us and worked with us better than any of the others.

    For us, technical support was most important in choosing a vendor; trying to determine what kind of support we were going to get and then evaluating the ability to do the monitoring as a one-stop shop.

    How was the initial setup?

    Initial setup was a little complex, but it was straightforward enough to where we did it ourselves. We've actually done it three times since with no problems.

    Some of the rule sets and some of the way we had to do things were complex though. We started off on Unix and turned out it didn't have all the features we needed, so we had to convert it to Windows.

    Which other solutions did I evaluate?

    We looked at HPE, SolarWinds Orion, as well as a couple open-source projects, like OpenNMS. But, CA had the best product. We could use a single product and not have to buy four or five different ones.

    What other advice do I have?

    My advice is to be patient, work with CA, and don't be afraid to ask questions or seek help.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user492783
    Monitoring Consultant at a financial services firm with 1,001-5,000 employees
    Vendor
    We consolidated multiple enterprise monitoring tools into a single toolset by using Spectrum and UIM together.

    What is most valuable?

    We consolidated multiple enterprise monitoring tools into a single toolset (using UIM and Spectrum) integrated with dashboards and reports, to give the business a real-time vision of the company’s health and position in the market.

    How has it helped my organization?

    Besides the technical benefits described, CA UIM and CA Spectrum were the key factors in increasing the SLA from the IT environment to 99.99%, from the 99.5% achieved without CA solutions. This achievement completely changed the way how LoBs see and recognize IT as their partners, avoiding the blame game and finger-pointing. After improving the SLA metrics, the next step was to get closer to the LoBs and provide relevant dashboards, punting together business views and emphasizing how it is related to IT, and vice versa.

    After several weeks, this partnership and closer communication between IT and LoBs resulted in some dependency of LoB on UIM dashboards (i.e., every hour executive and tactical dashboards are sent to the senior executives). It is impressive how important it is to be connected with LoBs using simple, visual and intuitive dashboards that remove the roadblocks between IT and the entire organization.

    What needs improvement?

    I would like to see them improve integrations with other CA products to use the data on dashboards and more widgets on UIM dashboards.

    For how long have I used the solution?

    I have used it for four years.

    What do I think about the stability of the solution?

    I’m a CA beta tester and found all issues that need to be solved in this program. I have no stability issues in my production environment.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    What other advice do I have?

    UIM is a very scalable product. It includes agents for a lot of technologies and new technologies that help the IT team to detect problems proactively with visibility of the IT environment and the business using dashboards and reports. It provides a unique vision when using UIM and Spectrum together, including a unique alarm console.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user424428
    Team Lead Global Service Monitoring at a tech services company with 501-1,000 employees
    Consultant
    It is reliable and easy to implement.

    What is most valuable?

    Monitoring infrastructure and network devices: UIM can monitor devices such as switches and routers, and infrastructure such as memory, CPU, disk health.

    What needs improvement?

    Most of the time, we need to restart the monitoring server when deploying new features. If it is possible to enable new features without restarting the managed server, it would be awesome.

    For how long have I used the solution?

    I have been using it for two years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues. It is very stable.

    How are customer service and technical support?

    Technical support is 9/10.

    Which solution did I use previously and why did I switch?

    I have been using this from the…

    What is most valuable?

    Monitoring infrastructure and network devices: UIM can monitor devices such as switches and routers, and infrastructure such as memory, CPU, disk health.

    What needs improvement?

    Most of the time, we need to restart the monitoring server when deploying new features. If it is possible to enable new features without restarting the managed server, it would be awesome.

    For how long have I used the solution?

    I have been using it for two years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues. It is very stable.

    How are customer service and technical support?

    Which solution did I use previously and why did I switch?

    I have been using this from the beginning.

    How was the initial setup?

    Initial setup was straightforward.

    What about the implementation team?

    An in-house team implemented it.

    What other advice do I have?

    It is very reliable and easy to implement.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user507414
    Application Developer at a tech company with 501-1,000 employees
    Vendor
    The UMP portal provides complete details of infrastructure monitoring without needing to use IM.

    What is most valuable?

    The UMP portal is easy to use and provides complete details of infrastructure monitoring, without needing to use IM. You can easily do a lot of monitoring configuration tasks.

    How has it helped my organization?

    There is nothing we can't monitor with this product and do so in a very easy and efficient manner.

    What needs improvement?

    Customer support is good, but sometimes needs bit of urgency from a CA engineer to look at the issue.

    For how long have I used the solution?

    I have used it for six years.

    What do I think about the stability of the solution?

    I have not encountered any stability issues.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    Technical support is 7/10.

    Which solution did I use previously and why did I switch?

    I have never used another solution.

    How was the initial setup?

    Initial setup is quite easy. Installation and configuration both are straightforward. I’ve never found any complexity with it.

    Which other solutions did I evaluate?

    Before choosing this product, I evaluated other options. Most of the other tools do not have this product’s most important features.

    What other advice do I have?

    Go for it, as it’s quite stable and many organizations are moving towards it from their old product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Monitoring Tools Specialist (Contractor) at a tech services company with 1,001-5,000 employees
    Consultant
    Time to Threshold and Time over Threshold help reduce event noise to a level that operation teams can manage.

    What is most valuable?

    Monitoring: Time to Threshold (TTT) and Time over Threshold (TOT)

    I work with enterprise-size IT environments with 10,000+ servers. These features help to reduce the event noise to a level that operation teams are able to manage. Rather than sending alarms directly from the server agents, TTT and TOT use predictive analytics on the metric data, which enables greater flexibility for event thresholding.

    Visualisation: Unified Service Manager (USM)

    USM is the core web portlet within the Unified Management Portal (UMP). From here, it is possible to dynamically group infrastructure components together, which is very useful for multiple reasons:

    • Dynamic groups propagate all events from the infrastructure within. This allows for service-orientated, technology-based and business views, which greatly increases visibility of the entire IT infrastructure in a single pane-of-glass approach.
    • Dynamic groups allow for sets of infrastructure to have monitoring applied automatically in a type of ‘policy-based monitoring’.
    • Dynamic groups allow for configuring sets of infrastructure to be placed into maintenance mode, either on an ad-hoc basis or scheduled period.

    USM allows the operator to drill down into the dynamic groups, to device views where event and metric data is combined to clearly visualise the current operating status of the infrastructure.

    How has it helped my organization?

    We are currently migrating from an IBM Tivoli solution. CA UIM will improve effectiveness of monitoring, increase visibility of IT infrastructure, reduce time to fix (MTR) and lower solution maintenance. In a large organization, CA UIM has the capability to reduce overall FTE substantially.

    What needs improvement?

    Parts of the Unified Management Portal are not written in HTML5. I would like all components (Portlets) to be HTML5. This would increase the speed and responsiveness of the site, and possibly improve the appearance.

    Improved network monitoring and topology mapping: Although this functionality does exist, it requires enhancement. CA UIM is very accomplished at monitoring the majority of IT infrastructure and is capable of collecting and alerting on the vast majority of metrics across network device vendors. However, the configuration of network device monitoring could be improved. The latest SNMP_Collector, and ICMP (ping) probes only allow for monitoring of discovered devices and are configurable via the web-based Admin Console. The previous equivalent probes were less dynamic but more flexible, being configured via both the Admin Console and the client-based Infrastructure Manager. A combination approach of dynamic and manual network device monitoring would obviously be more beneficial.

    As for network topology mapping, this is achieved via disparate pairs of discovery_agent and topology_agent probes located in each network segment gathering device information via ICMP, SNMP, Telnet and SSH. This mechanism actually works really well, but it’s the way the data is collated, interpolated and represented in the topology views which requires attention. Having some predefined views to depict different network layers, the ability to show routing of traffic or bandwidth utilisation would be great. Also, it would be nice if more detailed device information was available via a mouse-over.

    Note: I have not used the topology mapping in UIM 8.4, but I’m not aware of any significant improvements.

    For how long have I used the solution?

    I have used it for eight years.

    What was my experience with deployment of the solution?

    One thing to note with this product is that in my experience, when configured and spec’d out correctly, CA UIM is very stable and fully scalable.

    Scalability and security comes from a hub-based architecture. Hubs can be scaled horizontally and vertically, and can connect across DMZs or similar secure zones via the use of UIM application-layer SSL tunnels.

    The internal UIM agent deployment mechanisms aren’t necessarily suitable for enterprise customers. With the use of BladeLogic or similar software deployment tools, it becomes a very easy and uneventful process. One thing to bear in mind is that the Unix agents are required to be installed as root, or root-equivalent, user to avoid potential issues.

    How are customer service and technical support?

    The product support in recent times has improved significantly. I have had issues resolved competently and within a satisfactory timeframe.

    The only bugbear is on occasion when reporting a product defect, CA respond that it is working as designed and ask the customer to add an ‘idea’ on the forum to be voted on by the users.

    For example, I noticed that when using the process monitoring probe, the Windows memory usage metric was collecting how much memory the process was using as prescribed, whereas the Linux memory usage metric was collecting the ‘virtual’ counter and not the correct ‘resident’ counter. I was initially told that this was by design but after some discussion, CA admitted this was a defect and swiftly added the correct counter to the probe.

    Which solution did I use previously and why did I switch?

    I have evaluated and used many monitoring tools, from open-source to enterprise-class solutions and everything in between. They all have good and bad points, but scalability and flexibility seem to be most discussed, followed by stability and security.

    CA UIM comes out on top very often as it excels in all four of the above criteria, and is also easy to deploy and comparably simple to operate.

    • Scalability: Addressed elsewhere.
    • Flexibility: Is achieved via the use of UIM’s REST API available for custom integrations and the ability to build custom monitoring probes using supplied SDKs.
    • Stability: Difficult to prove in a POC; however, I can testify that when implemented correctly with appropriate self-monitoring, the tool does not tend to fail without outside influence.
    • Security: The solution infrastructure can be connected securely and effectively hardened. The solution is fully multitenant compliant, which means inventory, metrics and events can be isolated between groups of operators. This is particularly useful for MSPs who allow customers to log on and view infrastructure status or service levels.

    Several products I have evaluated claim to be multitenant compliant, but are in fact only able to monitor multiple ‘customers’, but not segregate the event and metric data.

    CA UIM can be used as a standalone monitoring solution in many small- and medium-size organisations. It tends to be integrated into other CA products for large and enterprise-size organisations, where greater/granular application transaction monitoring is required, more in-depth network monitoring necessary and full service views are essential.

    How was the initial setup?

    For an enterprise-class infrastructure monitoring tool, I would suggest that it is very straightforward to implement after some basic training.

    To paraphrase an unnamed CA UIM Sales guy, ‘When discussing CA UIM implementation times, we tend to talk in weeks and not months’. This was in response to a potential mid-size customer asking how quickly they could get up and running.

    For a moderately large and complex server and application monitoring solution, I would suggest that CA UIM would take at least 25% less time to implement over an equivalent IBM Tivoli solution.

    What about the implementation team?

    I have been involved in both in-house and vendor team implementation scenarios over the years. On this occasion, I'm virtually the sole resource responsible for implementing a 10,000-server solution.

    It is likely, almost imperative, that someone new to CA UIM should seek some professional assistance during the design phase, either from the vendor or an independent consultant. Failing this, a CA UIM training course is advisable.

    As with all monitoring solutions, prior to implementation, make sure to perform a requirement-gathering exercise, encompassing topics such as 'Infrastructure Functionality', 'Security, Encryption & Resilience', 'Presentation & Reporting', 'Event Handling', 'Integration', as well as all the various types of monitoring such as ‘OS level’, ‘Application’, ‘Database’, ‘Storage & Virtualisation’, etc.

    The requirements under each of these headings would should be associated with one or more 'use cases', in order to validate functionality or compliance.

    Without the above, it is difficult to know if you have successfully implemented the solution, and what areas are lacking or needing improvement.

    What was our ROI?

    The pricing model is modular and based upon level and type of monitoring by quantity.

    What other advice do I have?

    Create an initial design document to help plan your implementation and identify potential issues beforehand. This document will inevitably evolve throughout the implementation and will provide a reference and a guide.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user378384
    Solution Architect EMS Practice at a tech services company with 10,001+ employees
    Real User
    CA UIM Solution is very easy and fast to use, we use CA UIM for database, infrastructure and application monitoring

    Valuable Features

    • CA UIM Solution is very easy and fast to use, it offers both agent-base and agent less monitoring options. UIM have lots of monitoring options that help us to manage our Enterprise heterogeneous monitoring demand.
    • Database monitoring - helps us with monitoring critical database instances. We have many different databases from various vendors -- Oracle, SQL, Sybase -- and UIM helps us with managing all of them in one place.
    • Infrastructure monitoring - Helps us to manage the data center, critical Ci's and v Center.
    • Application monitoring probes - we are using Middleware application probes for monitoring critical apps.

    Improvements to My Organization

    It helps us to monitor critical servers, applications services, etc. We have many databases, hundreds of probes, and thousands of applications. This tool helps us manage all these and gives us insight into what's going on in our infrastructure.

    Room for Improvement

    There are several areas for improvement, among them are --

    • Reporting capability - We're unable to drill down to the specific data that we'd like. We're also not able to get some data, such as trends, that we want when trying to determine root causes of issues in our applications. This is particularly frustrating because we have so many applications that we use and depend on that we need to know with some certainty what the issues are affecting them.
    • End-to-end application monitoring probes function - We're quite large with over 500 probes, and there's no ability in UIM to monitor all of them through our many, many applications. We're relying too much on middleware applications to do this.

    Deployment Issues

    There was no issue with the deployment.

    Stability Issues

    There has been no issue with the stability.

    Scalability Issues

    There have been no issues scaling it.

    Customer Service and Technical Support

    Customer Service:

    8/10

    Technical Support:

    I've used them many times, and they were OK.

    Initial Setup

    It's very easy to implement and use. If you want to onboard devices and applications, it's just drag-and-drop. Very user friendly.

    Implementation Team

    In-house.

    ROI

    It has helped us cut manual efforts and reduced manpower. It's helped us with automation. ROI 50%.

    Other Solutions Considered


    Other Advice

    This is very good product for monitoring as it has lots of functionalities and probes.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Consultant at a tech company with 10,001+ employees
    Vendor
    It’s easy to deploy and manage, and I can use the Drag and Drop feature to build dashboards within minutes. Its performance reporting needs some improvement.

    Pros and Cons

    • "I can use the Drag and Drop feature to build dashboards within minutes."
    • "CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."

    What is most valuable?

    I can use the Drag and Drop feature to build dashboards within minutes.

    What needs improvement?

    CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth).

    For how long have I used the solution?

    I have been using it since 2014.

    What was my experience with deployment of the solution?

    No problems; it’s easy to deploy and manage.

    How are customer service and technical support?

    CA’s technical support team is very supportive.

    Which solution did I use previously and why did I switch?

    My customers were happy with CA eHealth. However, CA announced it would stop selling eHealth to new customers, so we did not have any other option but to sell CA UIM.

    How was the initial setup?

    Installation is easy and straightforward.

    What about the implementation team?

    I implemented this product. As I’ve written, this product’s installation is easy and straightforward, so I don’t have any implementation advice.

    What's my experience with pricing, setup cost, and licensing?

    This product is expensive compared to other vendors (SolarWinds, ManageEngine).

    What other advice do I have?

    Just follow the prerequisites, and a step-by-step installation guide is available on wiki.ca.com.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user386634
    IT Admin at a tech services company with 10,001+ employees
    Consultant
    Probes are easy to deploy, and it is lightweight. An advanced correlation option should be included out of the box.

    What is most valuable?

    • Easy deployment of probes
    • Configuration

    How has it helped my organization?

    • Simple architecture
    • Lightweight software, which uses less hardware resource

    What needs improvement?

    Event correlation: Compared to other tools, it has less out-of-the-box correlation. I agree that any type of customization can be done by LUA scripting. However, an advanced correlation option should also be included out of the box.

    For how long have I used the solution?

    I have been using it for two years.

    What was my experience with deployment of the solution?

    I did not encounter any deployment issues.

    What do I think about the stability of the solution?

    The NAS probe has a performance issue. When there is huge number of incoming events, NAS fails to process them.

    What do I think about the scalability of the solution?

    I did not encounter any scalability issues.

    How are customer service and technical support?

    Customer Service:

    The solution provided by CA Support (Nimsoft) is not fully trustable or reliable. Sometimes we have received good advice.

    Technical Support:

    Technical support is 5/10.

    Which solution did I use previously and why did I switch?

    We previously used Tivoli and CA NSM, which are outdated and are no longer supported. Hence, the organization decided to use UIM.

    How was the initial setup?

    Initial setup was simple.

    What about the implementation team?

    I implemented it myself.

    What other advice do I have?

    It’s easy to implement. A good solution for medium environments.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user480759
    Cloud Systems Analyst II at a tech services company with 501-1,000 employees
    Consultant
    It fulfilled our needs at the time by allowing simpler deployment and management. I would like to see better rapid deployment options, interface updates, and less reliance on Java.

    What is most valuable?

    There is a large selection of Application specific probes available. We are primarily a Microsoft shop, and most all of our needs are covered with what is offered. This relies on backend sources such as PerfMon counters, event viewer, services and similar. It covers our basic monitoring needs in this regard.

    How has it helped my organization?

    We use this in a Multi-Tenant environment as an MSP. Prior to UIM deployment, we were using SCOM which was overly complicated and difficult to manage. UIM fulfilled our needs at the time by allowing simpler deployment and management.

    What needs improvement?

    Although it is better than SCOM, it still needs major improvements to usability. If you need a rapid deployment solution, this is not the best tool for that job. You can create Super Packages which allow you to pre-configure Probes, but it still requires a lot of invested time to set up and still needs customized to each environment if they are not identical. UIM and its agent/probes rely on JRE7u45. Support is not offered for any newer versions at this time. I would like to see better rapid deployment options, interface updates, and less reliance on Java.

    For how long have I used the solution?

    We have been using this solution since before CA bought it from Nimsoft. I have been using it for about a year.

    What do I think about the stability of the solution?

    We have run into instances where probes are no longer supported and are integral to our monitoring, and there is not a bulk solution for replacing with the new supported probe. If you are using the SSL Tunneling in the Hub Probe, Support has been unable to identify a method to monitor the tunnel status which is built into the Windows Service. Many times, the tunnel will experience communication issues and being queueing thousands of alarms, alerts, qos but we have no way of being notified until we notice we are no longer getting metrics. The Hub probe has not been reliable for us in the past several versions across various sites and we often need to work with their developers to resolve issues. SAN and Networking appliance compatibly is severely lacking (Dell EQL, Nimble, StorSimple, Cisco ASA, and more all have issues or have no support). You can custom create via SNMP MIBs, but this requires manual implementation.

    How are customer service and technical support?

    Support has been very responsive to our requests. They understand the limitations of the software and do their best to accommodate our needs and issues, but the software just doesn’t seem to be meant for smaller businesses and needs a lot of hands on attention.

    Which solution did I use previously and why did I switch?

    We previously used SCOM which is similar in many regards. This was the first product we evaluated and chose it mainly because they offered to customize it to fit our needs. Other vendors were not as responsive to our requests, although I feel they may have been a better fit overall.

    How was the initial setup?

    It was not straightforward. There are many modifications you need to make to text based configuration files that are not well documented is deployment instructions. We have multiple CA solutions that were not easy to integrate. This required and still requires time with their developers to resolve issues.

    What about the implementation team?

    We had an outside company assist with the installation. I would recommend getting as much hands on time as possible with an expert. UIM is not intuitive, there is a high learning curve.

    What's my experience with pricing, setup cost, and licensing?

    If you have a large scale deployment or resell services and have a dedicated administrator with java dev experience, pricing may be suitable for you. CA is one of the more expensive solutions, and not one of the best in its category.

    What other advice do I have?

    UIM is showing its age, and need a major overhaul to keep up with competitors. I would recommend using other solutions.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Joao Evangelista
    Presales Consultant at a tech consulting company with 501-1,000 employees
    Consultant
    With the SLM feature, you can transform any collected metric into a Service Level Objective that affects a Service Level Agreement.

    What is most valuable?

    Custom Dashboard is one of the best features of the product because it allows you to bring great value to people who are not technical. It gives them visibility over their infrastructure and the ability to cross-reference that information with business data. It's also good for big screens to show the power of the product, providing a great vision of the orientated services.

    With the SLM feature, you can transform any collected metric into a Service Level Objective that affects a Service Level Agreement. You can then predict when your SLA will be below the specified marks.

    How has it helped my organization?

    Since it supports a wide range of different monitoring technologies, it allowed us to turn off GUIs from other tools and consolidate them into it, making it a single console, plus the dashboards do a great job of showing us what is happening.

    What needs improvement?

    With the increased amount of data it has to collect, a different approach to data storage would be nice, perhaps something similar to a NoSQL instead of a relational method. But this is something to be studied, of course C.A will choose a method that is capable of delivering performance and integrity.

    For how long have I used the solution?

    We've been using it for almost three years now.

    What was my experience with deployment of the solution?

    No problems at all so far with deployment, but you just need to follow the documentation carefully.

    What do I think about the stability of the solution?

    No problems at all so far with stability, if you happen to have a problem, just open a support ticket and C.A will try to help you as fast as they can.

    What do I think about the scalability of the solution?

    Depending on the amount of data you intend to collect, the database to store it all may get large. Other than that, the product supports big numbers regarding scalability.

    How are customer service and technical support?

    Customer Service:

    Customer service is good, most of the times you get the answer you need really quick, it will have situations that you'll need to wait for a longer period for solution (cases that require development), but it gets resolved at some point.

    Technical Support:

    I hardly had any unsolved problem. They usually reply within SLA, but the solution may take some time depending on the difficulty of the problem.

    Which solution did I use previously and why did I switch?

    I’ve used other monitoring solutions before. I chose CA UIM because it’s pretty good at what it does, makes your life a lot easier with fast deployment options, and CA is always improving it a lot.

    How was the initial setup?

    The initial setup was straightforward, really fast, and simple. It was just "Next-Next-Finish" for Windows installs or as simple as just answering some questions on Linux installs.

    What about the implementation team?

    We implemented it ourselves. My advice is that you should always read the requirements and compatibility guides before implementing as it has everything you need for a smooth installation process. Don’t try and guess the OS and DB versions by yourself or try to use the latest releases. It may take some time for the last release support, but the product is usually up-to-date. Always read the manuals before going full hands-on with some probes because it can save you a lot of time.

    What was our ROI?

    I have a rough estimate that the ROI is around 30%.

    What's my experience with pricing, setup cost, and licensing?

    You should always send your number of devices and other relevant information to a representative partner or CA directly, because CA UIM has some differentiated methods depending on what you have in your infrastructure, but they provide you with the correct questions so that you have the needed amount of licenses.

    What other advice do I have?

    The product is one of the best in the market. I can say that because of 10+ years of experience with monitoring solutions for infrastructure. Even more, it's better when you start talking about the enterprise level because of its great scalability. But this product is simple enough to be used by small-to-medium and medium-to-big companies. They offer also a free version called SNAP that anyone can try it out.


    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: My company is a CA partner and provides differentiated services using CA solutions as background to deliver value to our customers.
    ITCS user
    Tool Developer/Lead at a financial services firm with 1,001-5,000 employees
    Video Review
    Vendor
    It's a cohesive product we use for monitoring everything (network, server, apps, storage, etc).

    What is most valuable?

    The cohesiveness of the product. It's versatile and easy of use.

    We're monitoring servers, network devices, storage components, load balancers, phone systems, virtual infrastructure, applications, etc. The various SDKs are great and have also allowed us to write custom probes for anything else we've needed.

    How has it helped my organization?

    Again, the ease of use and the administration, I'm a single UIM administrator, and I can administrate the whole product from reporting, systems monitoring, network monitoring, it's a very practical solution.

    What needs improvement?

    Maybe a little bit more on the reporting side. It does integrate with a product called iReport, but that's very cumbersome to use. It's a very full featured product, but something you'd have to work with every day to fullyleverage.

    What do I think about the stability of the solution?

    Like with any big product, it's had it's ups and downs. The last few releases have been outstanding. The stability has really come along way in the last few years.

    What do I think about the scalability of the solution?

    We've increased the product's footprint twice and it's rose to the challenge each time. We've integrating multiple other companies that have been acquired with this product. It's just been a fantastic solution.

    How are customer service and technical support?

    The tech support has been very well. Sometimes it takes a little time, if it has to go thought the back end support. For the most part, very happy with it.

    Which solution did I use previously and why did I switch?

    We had numerous solutions. We had SolarWinds, we had WhatsUp Gold, we had a lot of different things like that. With CA UIM, we were able to roll all those into a single monitoring platform. It's not nine different products that are configured to work together, it's one cohesive central standard product.

    How was the initial setup?

    We actually used a CA support to help us roll out the initial product, and it took the learning curve way down. I was able to watch and ask questions. I was really engaged in that process with them, so that when they left, and it was deployed, I was able to pick it up and I've done multiple deployments my own since then.

    Which other solutions did I evaluate?

    When selecting a vendor I'm looking for: support, are they going to be there if I need them, the maturity (are they mature enough that it's not going to be all over the board), and consistency.

    I think I evaluated fifty different products before we went with CA UIM. It was just the out of the box functionality was there. They had probes for everything in our infrastructure. Linux, Windows, it works just as well on either. We have a heterogeneous environment. Everything was there.

    What other advice do I have?

    The deployment and everything went really well. The biggest feature we've seen is the ability to track availability. Availability reports, how's the product performing, not just up down like ping monitoring. We can get in there, we can pull metrics, wherever we need them, it's just very easy to use.

    It is probably an 8/10, just because there's always room for improvement. A solid eight because it's always been able to do anything we've asked of it. We've done custom integrations, written custom probes, and it's always there, anything we need to do, it's fully capable.

    Recommendation to peers: do your homework. Really get in there, really look, set up a sample. Again, I can not say enough the cohesiveness of the product. It's not multiple different piece meal products that have to be configured to work together, it's all one product, under the hood, and it does what it says it does.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user154629
    Senior Infrastructure Manager at a tech services company with 1,001-5,000 employees
    Consultant
    We find that creating dashboards are simple and integrations work well

    What is most valuable?

    • Scalable monitoring
    • Integration of all monitoring on one tool.
    • Simplicity on creating dashboards.

    How has it helped my organization?

    Optimizes delivery of managed IT services with CA Nimsoft Monitor.

    What needs improvement?

    Implementations, operations and technology departments are benefiting most from this tool.

    For how long have I used the solution?

    3 years

    What was my experience with deployment of the solution?

    Yes, at the first time of implementation, we encountered many issues with the tool, all due to a wrong configuration of the disks on database server.

    What do I think about the stability of the solution?

    Yes, it was unstable for couple months due to the main component that inserts the QoS data on Nimsoft database.

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service:

    On scale from 1-5 (1=worst, 5=best), 4.

    Technical Support:

    On scale from 1-5 (1=worst, 5=best), 4.

    Which solution did I use previously and why did I switch?

    Yes, the main reason for change were high support costs and a difficult management tool.

    How was the initial setup?

    It was complex, due to the configuration that we already had with another tool, implementing everything again took us longer than planned; it really is a difficult tool to configure, specifically in our infrastructure.

    What about the implementation team?

    Vendor Team, the provider level is poor, finally was configured by a CA Engineer.

    Which other solutions did I evaluate?

    CopperEgg, Splunk.

    What other advice do I have?

    Discuss whether it is feasible to do so through this tool, because the administration is complex, I recommend that due to the integrations with network monitoring, servers, SAN, VMware, etc., it's worth buying.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Nimsoft partner
    it_user393561
    Engineer at a healthcare company with 1,001-5,000 employees
    Video Review
    Vendor
    The product has a lot of flexibility in how we can report, collect, and query data. I'm looking forward to the policy-based management that CA is working on adding.

    What is most valuable?

    The product has a lot of flexibility in how we can report data, collect it, report it, and query it. Previously, we were using eHealth, which was a lot more cumbersome. Late '90s technology, so it makes sense that UIM would be more advanced than that.

    How has it helped my organization?

    It's becoming much easier to get more flexible data out to the people who request it from us, and also, we can make it more self-serve for them than it was before.

    What needs improvement?

    Mainly the policy-based management that they're working on. That's huge because changing configurations on a large scale is very tedious at this point, and keeping track of it is tedious. We'd be able to do other things rather than spending the time on the administration, and also there'd be less errors. We would have less times where we would find, "Oh, we've got the wrong threshold on this server because we thought it was over here, but something got overwritten when we moved this. That sort of thing won't happen as often.


    For how long have I used the solution?

    We did a POC a little over a year ago and we started rolling it out in May, so about six months that we've really been using it.

    What do I think about the stability of the solution?

    We've had a couple of minor issues but some of it had to do with our own inexperience with it. It's got lots of room to improve in terms of management. Set up our configuration in groups, that's a lot more challenging than it was in the old product, but hopefully the new features that they put in in the next couple releases will make that easier.

    What do I think about the scalability of the solution?

    That shouldn't be a problem. We only have about 2000 systems in it, which isn't really that large in the grand scheme of things. It's doing fine, and we are losing far less resources than we were told we would need to have, so we've got a lot of room to grow in what we've allocated to it.

    How are customer service and technical support?

    It's generally pretty good. We do occasionally have a problem with they'll be really fast on the initial response, and then if there's not an apparent, obvious solution right away, then sometimes it can be slow and dragged out for a really long time. If we get our sales rep on it, he's usually able to get things expedited.

    Which solution did I use previously and why did I switch?

    Since we already had the licenses for a longer period of time, we were going to move to Performance Center. These are all CA products. We were going to move to Performance Center, we built it under CA's guidance.

    In the beginning of 2014, they said, "Move to UIM." That was kind of a step backwards at the time but it ended up being the right direction to go, but we spent a lot of time trying to get the other product to go. We had tried to implement it, and certain things that you would think any monitoring solution would have were not available in that one. Performance Center was meant to be the next generation product, but then they redirected things to Nimsoft/UIM. I think that was a year-end decision at the beginning of 2014 that CA made.

    How was the initial setup?

    I thought the initial setup was fairly easy. It didn't take very long. We just run the installation, and it would build the database, our DBA set up our new space, so it's easy to cut over once they moved the database, so it wasn't nearly as difficult as, say, when we tried to set up SOI a few years ago. That was more challenging, but that may have improved since then.

    What other advice do I have?

    Rating: 7/10. It's got the potential to grow higher. It's not like this is as good as it's ever going to get. We're very pleased with the product in general.

    Advice for others: If I was looking in to the product I'd probably start by asking CA some questions, try to use it to pigeonhole our setup onto somebody else may work totally wrongly for them. Start small and build up to it to get their own familiarity with the product going.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user390117
    Senior Systems Engineer with 1,001-5,000 employees
    Vendor
    Centralization is important because we can manage and view everything from one point.

    What is most valuable?

    Centralization and distribution are the most valuable features for us. Those two things are pretty key for our organization.

    • Centralization is important because we can manage and view everything from one point.
    • Distribution is important because we can manage everything from one point and do it on a mass scale.

    How has it helped my organization?

    We started with nothing, so getting anything was better. But through the years, it's improved stability-wise and is our bread and butter for monitoring. The openness of it means it can accept alarms from anywhere, which is pretty key because we have other systems that that are not CA.

    What needs improvement?

    It's too modular in the sense that there is not an awareness of things. If you set up an alarm for 10 different things but the actual host is down, then, in theory, you could get 10 alarms. Going forward, it would be nice if there was some kind of awareness of not just the host, but it knows what a service is and you can define it, it can suppress those kinds of alarms. Thay way, you only really get one alarm that is important instead of getting flooded with 10 or 15.

    I would say, too, that I have seen some of their roadmap features and I think they are working towards that, but it is just a little more difficult because of the way they designed the software.

    For how long have I used the solution?

    We've used it for about seven years.

    What was my experience with deployment of the solution?

    We've had no issues with deployment.

    What do I think about the stability of the solution?

    There's nothing out of the ordinary with deployment because you're going to have some issues with all products depending on how it fits into your environment. Product iterations get better and better over the years. We've worked with UIM for seven years now, and we've seen a lot of different versions, and they get more and more stable.

    What do I think about the scalability of the solution?

    I wouldn't say that there has been anything out of the ordinary.

    How are customer service and technical support?

    I'd give them 7-8/10 as they're really responsive. CA's acquisition of Nimsoft has not resulted in lower quality support. We have twice-a-month meetings with them to talk about issues. They've helped us out a lot.

    Which solution did I use previously and why did I switch?

    When I first started, we used Groundwork, an open-source tool.

    How was the initial setup?

    It's pretty straightforward and intuitive.

    What about the implementation team?

    I implemented it in-house, which, as I later found out at a conference, that I had set it up better than most others.

    Which other solutions did I evaluate?

    I did the evaluation before we decided to go with Nimsoft.

    What other advice do I have?

    Look for three main things -- scalability, because you want a platform that will grow; ease of management, because you may have thousands of devices to manage; and single-point data presentation, because you could have hundreds of hosts with all their data.

    CA UIM meets all of these at a less expensive price than the other large vendors.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user390807
    Sr Director Technology Services Operations at a financial services firm with 501-1,000 employees
    Video Review
    Vendor
    We're able to predict how close we're approaching our thresholds so we can head off a disaster.

    What is most valuable?

    The most valuable features we're taking advantage of today is computer memory disc monitoring and the alerting on it. We're able to predict how close we're approaching our thresholds so we can head off a disaster and we can troubleshoot it before it becomes a big problem.

    How has it helped my organization?

    We have the solution across all the production servers in our operation. We have seen, over the last 4 or 5 years, about a 30% decrease in escalations in crisis management, less severity events because we are trending and tracking against thresholds so we get early warning alerts. Our goal is trigger solutions in escalation resolution before it becomes a critical event.

    We monitor SQL databases, we have a lot of servers; Windows servers, we have Linux boxes and we have network equipment.

    What needs improvement?

    One of the things we'd like to see is a more streamline and baseline reporting mechanism. We use several CA products and we'd like to see all of the products dump information into a common format so that we can harvest it into multiple dashboards. Right now if you use multiple applications, you need 3 different experts on 3 different reporting structures. We'd like to see them come with a unified database and ability to harvest that data.

    What do I think about the stability of the solution?

    We haven't had any issues with downtime with the solution at all. We do have, at times, the robots which are probes that log onto server. Sometimes they'll hang or fall offline and we generally have an auto-restart if that happens. Most the time we find out we caused it ourselves because somebody was performing maintenance.

    What do I think about the scalability of the solution?

    We've been able to scale it across 20 platforms in 3 different data centers. It doesn't mean it's simple, but once you've got your thresholds down and your methodology, your strategy of what you want to monitor, it works pretty well.

    How are customer service and technical support?

    We've used technical support before, especially when we first loaded, our server installed our design. Very responsive, stuck with us on the phone till we resolved our issues and at some points they had to come back a few days later with a solution or a patch to fix us.

    Which solution did I use previously and why did I switch?

    We were having system outages, or server outages, or connectivity outages with the network and we weren't able to see it. The tools we had in place weren't robust enough and weren't flexible enough for us to design thresholds and different levels of monitoring. We started researching tools and we decided on UIM.

    How was the initial setup?

    I think the initial setup was pretty straightforward. It was a little more complex than we thought but it wasn't insurmountable. The biggest challenge we had was that we didn't understand how our applications ran or how our hardware was responding to our applications so we set the thresholds pretty low, generated a lot of alerts, and then had to adjust. That was probably the biggest challenge we had going into the project

    Which other solutions did I evaluate?

    We chose CA primarily because of the size of the company and past relationships at other companies I have worked for. Also, we looked at vendors for many different products but we chose CA because of the the flexibility of the product and the supportability of the product.

    What other advice do I have?

    When selecting a vendor we are first and foremost looking for a partner. We're not interested in a vendor/client relationship. We're not interested in just being a dollar sign at the end of the quarter. We want somebody who will work to understand our business and understand what's unique about us. I'm sure that's a common thread with many customers but it's really important for us to have a partner relationship. The second thing is we want serviceability. We want to be able to call tech support, or talk to a systems engineer, and have them engage with us and work with us through a problem, not just throw us canned solutions and assume we're going to apply those and walk away.

    I'd rate it a 9/10. First of all, I don't know that I ever reach a 10 with any vendor, but a 9 because the solution works as advertised, the service is there. The responsiveness of the tech support is very, very pleasing. They come back to you when they schedule, they follow up on their commitments. We've had some challenges expanding our footprint in other data centers. Like I said earlier, it's not perfectly easy, it is complex but once you get it dialed in we're up and running and everything's smooth. Their service teams have been there with us all the way, so that's really important for us.

    When it comes to advice to others, I think you should focus on having an understanding of what you want to measure and monitor in your environment. It's more than just saying, "Yeah, we're going to monitor all the servers." What thresholds? What do you expect your CPU utilization to be? What do you expect your memory utilization to be? What's important for you from a customer service responsiveness? Do you have a systems engineer who's willing to put the time in to understand your business before providing you a solution? Those things are really key for us.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user379707
    Sr. Analyst at a tech services company with 10,001+ employees
    Consultant
    It allows adding third-party widgets onto the dashboard so that you have the liberty to freely exaggerate your UI on the UMP Portal. It's a bit tedious architecture, a one-server-per-component set-up.

    What is most valuable?

    1. Scheduled maintenance - it gives a good backbone to CA UIM as a product because we do not have to rely on another Event Management tool to do that.
    2. Logmon - this probe is sophisticated in the sense that it offers you options as to how to monitor the log - from the start, from last resumed etc. It also has options to execute commands when a log is found.
    3. Adding third-party widgets onto the dashboard - you have the liberty to freely exaggerate your UI on the UMP Portal.
    4. URL_Response - This probe has SSL monitoring available, which is pro-actively calculating in how many days the certificate is going to expire! It is pretty cool.

    How has it helped my organization?

    It had been suggested that we should look for other tools in order to ensure Application Monitoring. We managed to convince our client to use CA UIM as it individually ensures monitoring of all the aspects of an application, be it processes, event logs, URLs, ping availability, server response time, log monitoring, database monitoring, clusters, and what not.

    What needs improvement?

    If it had solid capabilities to ensure complete network infrastructure monitoring is performed that would be good. Everything in a single platform for the complete IT infrastructure will be a boon for every customer. In addition to that, telephony, and VoIP monitoring is also an aspect that can be looked at. Transaction monitoring will be yet another field of research and innovativeness.

    What was my experience with deployment of the solution?

    It has been close to three years that the product has been deployed in our environment and serving us well in order to monitor the complete server based infrastructure. We recently upgraded from v6.5, and have had no issues.

    What do I think about the stability of the solution?

    There have been no issues with the stability.

    What do I think about the scalability of the solution?

    There have been no issues with the scalability.

    How are customer service and technical support?

    Support from the vendor has generally been rather slow and ineffective, at least in our case. This should be a key area for CA to dig deep.

    Which solution did I use previously and why did I switch?

    We had been using BMC Patrol and BPPM for infrastructure monitoring. However, we switched to CA UIM as it promised to be equally competent. And we have not found ourselves complaining since then.

    How was the initial setup?

    It is a bit tedious architecture as of now, a one-server-per-component set-up. It still does not qualify to be called user-friendly.

    What about the implementation team?

    We have had vendors responsible for completed deployment. Before proceeding for implementation, prerequisites should be gauged effectively, it helps ease the whole implementation.

    What other advice do I have?

    It provides a wide variety of monitoring options to the user. In addition to that, the reporting has good features like trend reports, customized dashboards, etc. It still has a way forward to strengthen the network as well as application monitoring and newer versions might have that in scope.

    The product promises an overall good experience to users. Users will find it easy to access, without being highly technical or thoroughly well versed with the product.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
    ITCS user
    Associate Infrastructure Specialist at a tech services company with 10,001+ employees
    Consultant
    This product helps our organization by providing a shared model to the customer.

    Valuable Features

    This product helps our organization by providing a shared model to the customer which reduces the cost for humans and infrastructure via the multi-tenancy feature.

    Improvements to My Organization

    • Storage monitoring
    • Bi-directional Integration with ticketing tools like ServiceNow, BMC Remedy etc.
    • Application code level monitoring for the entire workflow on different platforms like Java, .NET, etc.
    • Server certificate monitoring
    • Bi-directional integration with other monitoring tools like IBM Tivoli, SCOM, ScienceLogic, SolarWinds etc.

    Room for Improvement

    • Only EMC Clarion, IBM, Hitachi and NetApp is possible
    • No exhaustive viewable dashboard on the health of storages
    • Capacity forecasting not available
    • Doesn’t support SMS alerting via GSM modem, but works with cloud SMS web application which in-turn requires lot of manual effort to configure
    • Enterprise alarm console view lacks event correlation even from the base level
    • No run book automation feature in place to enable
    • Reporting customization for needs is a complex mechanism
    • Less capability on individual device dash boards and service health dashboards
    • Huge customizations for creating each dashboard as there are no OOB dashboards available
    • Network Discovery is less than excellent on the devices categories, discovery modes (SNMP, WMI).
    • Doesn't have the intelligence to group devices automatically based on the device type
    • Network topology is not automatic as it requires lot of manual interventions to define
    • Web portal views for different categories of infrastructure components is not in OOB feature, needs a lot of manual intervention
    • Web portal is not available for OOB like the application HA
    • HTTPS enabling for web application doesn't work as expected due to certificate issues
    • Multi-tenancy feature lacks in segregation of devices in the database which has the same IP in multiple customer environment

    Deployment Issues

    We've had no issues with deployment.

    Stability Issues

    We've had no issues with stability.

    Scalability Issues

    We've had no issues with scalability.

    Customer Service and Technical Support

    Support SLA for response and resolution is pathetic, even the quality of resolution is not up to the level of expectations. Take enterprise support subscription as the basic support will not be effective during critical incidents.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user373206
    Sr. Monitoring Engineer at a tech services company with 501-1,000 employees
    Consultant
    The most valuable features for us are multi-tenancy, the ability to set thresholds per system, and the wide variety of probes.

    What is most valuable?

    • Multi-tenancy
    • Ability to set thresholds per system
    • Wide variety of probes

    How has it helped my organization?

    As a data center, we provide monitoring of client systems. Automatic alarm generation, client notifications, and managing SLAs are paramount to our success.

    What needs improvement?

    The scalability of the web-based portal needs improvement. Users will need to quickly become proficient in scripting to take full advantage of its capabilities.

    For how long have I used the solution?

    I've used it for three years.

    What was my experience with deployment of the solution?

    There have been no issues with deploying it.

    What do I think about the stability of the solution?

    There have been no issues with the stability.

    What do I think about the scalability of the solution?

    Scalability for redundant data centers is challenging.

    How are customer service and technical support?

    Customer Service:

    Customer Service is great 10/10.

    Technical Support:

    Technical support is a bit behind 8/10.

    Which solution did I use previously and why did I switch?

    We started out with HP, then added Nagios, looked at EMC, and finally selected CA UIM.

    What about the implementation team?

    We have a complex infrastructure, with multiple sites, which the systems handles beautifully.

    What's my experience with pricing, setup cost, and licensing?

    We have over 10,000 client systems monitored and negotiated a package deal.

    Which other solutions did I evaluate?

    We used a consultant and utilized the training after we set the systems up. In hindsight we should have taken the training, then set up the system.

    What other advice do I have?

    Decide upfront about monitoring thresholds and use templates.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user378189
    System Engineer at a tech services company with 10,001+ employees
    Real User
    I like the easy dashboard creation with several data sources such such as SQL, Oracle, and MS SQL databases

    Valuable Features

    • Easy GUI administration
    • Unified alarm console
    • Support for multi-tenancy
    • Intelligent high availability
    • Alarms suppression
    • De-duplication
    • Easy dashboard creation with several data sources such such as SQL, Oracle, and MS SQL databases

    Improvements to My Organization

    UIM has given us a platform to pro-actively monitor infrastructure and applications as a unified solution. We can have access to reports on applications and of the servers on which the applications are hosted from the same dashboard which can be exported as a PDF for historical data as well as a predictive data. Apart from which, it gives us many out of the box probes classified as -

    • Databases - DB2, Informix, MS SQL, Oracle, Sybase and JDBC
    • Applications - Cisco packs, Cloud monitoring packs, End To End application monitoring, Exchange, Lync, Sharepoint, AD, Lotus Notes and many more
    • Gateway probes - For integration with key market products such as BMC Remedy, HP OVO, HP SM, Service Now, and SNMP traps based integration

    Room for Improvement

    • Multi-tenancy for ICMP profiles of servers is not there
    • Availability reports in percentage is not calculated by the tool out of the box
    • Rest of the things can be achieved by tweaking the script in Lua

    Use of Solution

    I have been using this solution since 2011, almost five years.

    Deployment Issues

    There were no issues with the deployment.

    Stability Issues

    There have been no issues with the stability.

    Scalability Issues

    There have been no issues scaling it.

    Customer Service and Technical Support

    Customer Service:

    7/10

    Technical Support:

    7/10

    Initial Setup

    It's very simple and straightforward. The steps for implementation should be prepared keeping in mind that the pre-requisites are met.

    Implementation Team

    I have implemented this product in five or six environments and do have a strong knowledge and troubleshooting approach.

    ROI

    The ROI, based on a rough calculation for a five year project, would be 50% for sure.

    Pricing, Setup Cost and Licensing

    Pricing is one of the lowest for such a product in the market. If you have an experienced tools administrator you may want to go with this product over any other market product considering the cost efficiency.

    Other Solutions Considered

    I evaluated BMC Patrol and HP OVO. We chose CA as the license cost was much cheaper and almost all the functionality/requirements could be achieved via this product as well.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
    it_user377604
    Service Management Engineer II at a computer software company with 1,001-5,000 employees
    Vendor
    What's most valuable to me is the fact that it is very customizable, allowing me to play around with the configuration and thresholds.

    What is most valuable?

    What's most valuable to me is the fact that it is very customizable, allowing me to play around with the configuration and thresholds. Also, I enjoy the simple GUI which makes it easy to use.

    How has it helped my organization?

    It has allowed us to monitor the crucial parts of our network, minimizing downtime and issues. Also, it alerts the relevant teams as soon as we have breaks in network connectivity, high load on hardware, etc.

    What needs improvement?

    There are a few areas for improvement, but I would have to say some of the Java content is a little buggy and would definitely like to see continued upgrades and improvements in the GUI. I know some of the stuff is preferred to be set on the controllers, however accessing the console from GUI is a more efficient way as you can control your user accounts there and it makes it safer than giving someone access to the controllers. The problem is sometimes you have to access the controllers in order to do certain tasks.

    For how long have I used the solution?

    I've used it for one year.

    What was my experience with deployment of the solution?

    There were no issues with deploying it.

    What do I think about the stability of the solution?

    There were a few instances when Nimsoft agents would crash on hosts. However, this was not too serious and it boiled down to some minor external factors that were solved quickly with customer support.

    What do I think about the scalability of the solution?

    There have been no issues scaling it out.

    How are customer service and technical support?

    We had meetings with CA's customer quality once a week and, overall, the communication was pretty good and reliable.

    Which solution did I use previously and why did I switch?

    No other solution was used.

    How was the initial setup?

    The setup was fairly simple and straightforward, and we had some decent training initially that made it smooth sailing.

    What about the implementation team?

    Implementation was done in-house. As long as you take the training and follow the instructions, you can't go wrong, but if you do, customer support is very helpful.

    What other advice do I have?

    As a simple solution for monitoring it's pretty handy, simple to use, very customizable, and integrates with Salesforce.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Manager, End 2 End Monitoring at a manufacturing company with 1,001-5,000 employees
    Video Review
    Vendor
    We primarily chose CA UIM because we had a bunch of disparate systems. We needed to pull it into a single tool, and we needed the flexibility to gain some more insight into the end user experience.

    What is most valuable?

    The decrease in time to resolution on problems, also a reduction on finger pointing of teams, "It's the network, or it's the application." Things like that, the ability to pinpoint those problems very, very quickly.

    We use it to monitor all of our infrastructure, so servers, telecom devices, all our applications, to try and get a true End 2 End experience, and understand the user's experience.

    We primarily chose CA UIM because we had a bunch of disparate systems. We had some network monitoring, we had infrastructure monitoring, it was siloed off into our different environments. We needed to pull it into a single tool, and we needed the flexibility to gain some more insight into the end user experience through synthetic transactions.

    How has it helped my organization?

    The ability to be able to pull data out of multiple data sources and surface it all into a single tool. Some of the other tools that we had were very limited, with UIM you can scrape virtually any data source. The synthetic transactions were a big deal because we really are having this shift to trying to understand the users' experience from their point of view, being able to dashboard and visualize the products and the information on the alarms that we have. Our previous tools didn't give us much of that capability.

    What needs improvement?

    Continuing to mature the SNP collector and the network side of the tools they're still not as strong as they need to be. If you're moving from a different product like Spectrum, or something like that, it's a little bit stronger in the networking area, continuing the development of that area.

    For how long have I used the solution?

    It was to unify things and bring more visibility into the monitoring space. We've really tried to move from being reactive to proactive. With the tools that we had, we had lots of alarms, and lots of things that we could react on, bet we didn't have the ability to start getting proactive, so we needed to be able to do that as well.

    What do I think about the stability of the solution?

    Stability is very good, we've not really had any major issues at all with it, honestly. In developing a product and moving very quickly with the development, so you're going to have bumps on the road. There are some issues but they're quick to respond to those, they're quick to work through them, so it's okay.

    How are customer service and technical support?

    We actually have a close relationship with the tech support team, as well as the development team as well, working through issues and problems as they arise. We have a pretty large infrastructure that we monitor, and we get some of the scalability issues or some other issues that they may not have seen and they're very quick to respond. Tech support has been really great.

    Which solution did I use previously and why did I switch?

    I don't remember the numbers off the top of my head, but we've reduced our outages by about 15%. We've reduced time to resolution by about 40%. Lower overhead as far as man hours.

    How was the initial setup?

    When we initially went through and purchased the product, we started out with a proof of concept and we went in to the proof of concept with the end state of actually turning it into production. We had pre-sales come in and help us work through the problems, getting it all set up and it was very quick to bring online and have collection of data and show value, many times on certain products and certain pieces of products within hours. You've got good data collection, so it was pretty straight forward to set up and configure. We didn't have any issues at all.

    Which other solutions did I evaluate?

    It's been a couple of years since we bought them, and I don't remember off the top of my head. We had some other ones we looked through, and the tool just really fit the needs.

    What other advice do I have?

    The fact that they're still doing a lot of development in the networking space, they're still trying to mature that side of the product to get where it needs to be. That's really the reason, beyond that it's a great product. We really like using the tools, we like all of the things that we've gotten out of the tool set, the ability to visualize, the ability to help our troubleshooting, the in depth analysis for our infrastructure teams and things like that. It's been really great.

    Do your research and really compare them side by side, but give CA a chance to put their product against any because it's really one of the best in.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user372504
    Manager ITS Command at University of Chicago
    Video Review
    Vendor
    The most valuable feature for me particularly within the enterprise space is that they provide an integrated central approach to monitoring.

    Valuable Features

    The most valuable feature for me particularly within the enterprise space and what CA does is that they provide an integrated central approach to monitoring. No matter what tool we're using whether it's a phone system or whether it's a storage system, whether it's Unix or Windows, whether it's an access point or a firewall, it can all be seen in a common pane of glass where you can see everything. All of our staff can all be trained on the same tool and then other people can see all the dependent infrastructure within the same tool.

    Improvements to My Organization

    It allows our communication to happen much more effectively. The primary benefit for us at this stage in our approach is that we've been able to cut outages by about 300%. For us in terms of an integrated management approach, it's an interesting question because the benefit that we get, it's two-fold. One we're monitoring everything so we're able to proactively see things that are going on but we also end up really driving the charge on technical debt. Because once we put everything in infrastructure monitoring, we have systems that maybe haven't been updated that now come front and center. If you have a storage array that you have been meaning to upgrade or you've been meaning to optimize, once you put it in monitoring, before we even start alarming and cutting outages, people tend to clean up those systems.

    Use of Solution

    3 years.

    Stability Issues

    You end up pairing off a lot of technical debts so most of that 300% improvement, I mean reduction in outages actually didn't come because of our monitoring, it's because we put the monitoring in place. That's the hard work that's done by our infrastructure teams in order to support it. The solution is very stable. When you're in the outage management business, the last thing that you want is your own solution to be going down. It doesn't speak well for the whole solution but we get a tremendous amount of stability from the system. We have redundant nodes and all that stuff all in place. The last thing we usually think about is the system itself going down just because, to be honest, in the five years that we've been running it, we haven't had any issues.

    Scalability Issues

    It scales fairly well. I mean the key with scalability and I think this is true with anything, you have to be able to configure it. The challenges, I think some people will take on an enterprise piece of software and not bring on the people to get it tuned and configured right and then it consumes a whole bunch of data. Then there's this fear of like, "This product isn't scalable." It's like, "Well, you have to tune it to takeout all the default data that you don't want and things that aren't helpful. A lot of enterprise solutions are going to give you the whole kit and caboodle right when you install it and you have to know when to turn it off. I think people end up thinking that something isn't scalable only because when they take it to the enterprise level without tuning it, it doesn't.

    We had, to be honest, some of those pains ourselves, we were generating way too much data in our reports, we were generating a ton of network traffic. Once we tuned it and figured how to get just what we wanted and get just the right amount of metrics, our storage numbers and all that came down very reasonably. Serious technical support gets the job done. I wouldn't consider it to be the strength of the product. I think there's a lot of really smart people who run CA. Their product is in other solutions, their products are being implemented by an army of consultants. CA is largely implemented, well from my own experience, not by the consulting team but by hands on guys who work there which means they know the product. I don't think there's as much dependence on the support.

    You start with the product. I will look at the product, how you it’s managed, how it’s run, how it’s designed. I’m an architect by trade so and that’s what I did my graduate work in. I'll look and see whether they have an architecture that’s scalable and supportable that they’re modernizing, they are making investments to make sure that it stays current whether it’s with programming languages or new tools or new modules. I look for a strong community base so I want to see something where people are working together outside of their confines of the company to develop either solutions, plug-ins or modules or to share information.

    Customer Service and Technical Support

    We've had some problems, some challenges with silos of support in situations where we would spend weeks working on something and then I'd finally escalate it and a senior technical person would solve in 10 minutes. The weakest part of the products we use is in the mobile space. We can't seem to get the products to work at all and we can't seem to find the mobile team to even talk to about it. Their mobile app is Circuit 2003 you know kind of very crude. It doesn't have any interface, it doesn't actually connect to our devices. I would say the strongest area for them is going to be in mobile. When you're running like we are in operation sweep, sometimes my guys are only one deep and they got to use the restroom and I send them in there with a mobile app in case something goes down but I can't do it if the mobile app doesn't work.

    Generally when a company becomes serious about operations, older companies have been around, they understand the value of operations. Younger companies or some people might say more entrepreneurial companies don't have that strong operational focus. I think one of the cornerstones for that is when you get your house in order in terms of operations and infrastructure so that you're not your own worst enemy. You're not designing solutions that don't work whether it's in the application space, you're not buying infrastructure that isn't performing or you're not able to be accountable with the people that work for you to get them on the phone or addressing issues because they simply don’t know about them.

    Other Advice

    Today’s enterprise software can’t just be about the product. It has to be about the kind of ecosystem that that goes into it and companies need. If they don’t make a choice to invest in that ecosystem, they miss out on some of the best resources in terms of staff and technical development. I’m looking for a company that’s going to be straight forward. If they can make money because they have a good product people will pay for it. If they have to trick their customers into buying the product by selling them one thing and then forcing them to buy another because they don’t want to lose the investment they already made, that’s not somebody I want to partner with long term. I have personally worked with IBM’s product, HP’s product and CA’s product. They all have their strengths and their weaknesses. I wasn’t actually a part of this decision to make the investment in CA but CA has stood up against all of those vendors.

    Say, they as were strong when you got down into it, they have some areas they are stronger other areas, they aren’t as strong. We’re a university so we’re not really in the making money business. Our decision was really about just ensuring that our students and our faculty and our staff had the best experience they can when they interact with technology and that means it’s up. That means that it’s working, that it’s fast when it should be fast, it’s stable and that really drove our decision. It’s that universities are very unique environments. The original campus, in the network sense, was a college campus. A lot of the technology that’s used in enterprise was developed on college campuses. There’s a lot of driving factors in there that come on the operational side to try and keep it stable. We realized that in order to be effective, we need to be able to see everything.

    There can’t be a fog and it says, “We know how the servers are running or We know how the servers in storage are running." We don’t know what’s happening with the network or we know what’s happening with the network but we don’t know what’s happening with the VOIP or the phone systems. All of this technology is dependent on each other when things are down. Ends up resulting in a lot of finger pointing. When you have a centralized integrated approach and everybody can see everybody else’s stuff, you cut through all of that. If you have tuned the products and you can pinpoint exactly to the problem, then everyone can be working together on a resolution as opposed to spending all their time finger pointing, “I think it’s your network. No, it’s your storage array. No. It’s your server.” That all goes away.

    I think the more complicated space is the ones where you have a mature monitoring solution but it’s not a central integrated monitoring solution and you have to figure out how to trade, things you’re going to have to give up for that silo in order to move it into an integrated approach. That’s always harder that just taking something that’s had no monitoring and bringing it up from scratch. I would put them in the top of the eight, solid nine category. I think they still have some work to do integrating some of their acquisitions. Like I said, the mobile and support space I think. My team has been very effective. These are a lot of people that I don’t interact with on a daily basis.

    I think most of the time when people are looking at these other low cost solutions, they are not thinking about what they’re really going to spend. They’re not thinking about whether it’s sustainable, the solution that they’re putting in and they’re really going to see their return on investment. We had very specific needs in higher education that drove us towards CA. I don’t know if those needs would have been similar for instance when I was working in a marketing space. We’re watching a lot of websites and a lot of that kind of traffic. You need to look and see which product meets your particular space the best.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user357438
    Systems Engineer at a comms service provider with 10,001+ employees
    Vendor
    For me, the most valuable feature is multi-tenancy as it can monitor networks and applications simultaneously.

    What is most valuable?

    For me, the most valuable feature is multi-tenancy as it can monitor networks and applications simultaneously. That's a big help for me.

    How has it helped my organization?

    The centralized dashboards and many monitoring tools have made our organization a lot easier to manage.

    What needs improvement?

    It needs to be more stable and have improved reporting. This would make it better out-of-the-box.

    What was my experience with deployment of the solution?

    No issues with deployment.

    What do I think about the stability of the solution?

    Once in a while it lags, but it hasn’t become a big issue.

    What do I think about the scalability of the solution?

    It has adapted well over the years. No issues here.

    How are customer service and technical support?

    I would give them a 7/10. They are quite knowledgeable and have helped us on the few occasions we have needed them.

    Which solution did I use previously and why did I switch?

    We could combine many tools, so this was extremely useful and saves us a lot of time. That's why we switched.

    How was the initial setup?

    The initial setup was straightforward.

    What other advice do I have?

    You shouldn't implement it in Windows, and do it in a different database, preferably an Oracle one.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user357423
    Tools Architect at a tech services company with 501-1,000 employees
    MSP
    It's allowed us to get better coverage with our monitoring and to consolidate all monitoring into one solution. It doesn't have even correlation amongst its features.

    Valuable Features

    What's most valuable to us is the breadth of technologies for which it provides monitoring. We have a large catalogue and different types of systems and apps we need to monitor.

    Improvements to My Organization

    It's allowed us to get better coverage with our monitoring and to consolidate all monitoring into one solution.

    Room for Improvement

    It needs even correlation. We are looking to consolidate into UIM over time, but one of the biggest discrepancies is that UIM does not have even correlation amongst its features.

    Deployment Issues

    We've had no issues with deployment.

    Stability Issues

    We have had very few issues even without anyone dedicated to managing it.

    Scalability Issues

    The scalability has been good. We take extreme advantage of polling and monitoring in multiple data centers as our footprint has gotten bigger. The only concern is with the database, but they have improved controlling data retention.

    Customer Service and Technical Support

    Technical support is OK. It varies depending on issues. Config support is good, but getting bugs fixed from support case through completion has sometimes been difficult.

    Initial Setup

    The initial setup was straightforward.

    Other Solutions Considered

    We had done a comparison and narrowed it down to UIM. For the types of tech we wanted to support, it was a better fit.

    Other Advice

    It comes down to identifying what you need out of the system. Make sure it's good out of the box and try to align your software selection and the priorities of your business.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user357405
    Systems Engineer at a aerospace/defense firm with 1,001-5,000 employees
    Vendor
    We've found the networking and server features to be the most valuable to us.

    What is most valuable?

    The most valuable features of the solution to us are the networking and server aspects. The architecture behind it is also valuable.

    How has it helped my organization?

    It's fairly new and we're all still learning it. We're in the process of migrating to UIM and phasing everything in.

    What needs improvement?

    It needs to be easier to implement because right now it requires consultants to help with that.

    What was my experience with deployment of the solution?

    It has deployed without problems for us.

    What do I think about the stability of the solution?

    It is definitely stable. We worked with CA consultants to make sure of this.

    What do I think about the scalability of the solution?

    So far it’s adapting to what we need. In the future, we hope it can keep up with us.

    How are customer service and technical support?

    The technical support is very good. We work closely with a project manager from CA and most requests are done fairly quickly. Our dedicated project manager provides us with a weekly status check, troubleshooting, and responding to tickets.

    Which solution did I use previously and why did I switch?

    We were migrating and had several products that were outdated and had poor support. Our overall objective was to have one solution. CA UIM was that solution.

    How was the initial setup?

    CA consultants made it fairly easy on us, so the initial setup was straightforward.

    What other advice do I have?

    You need initial support and know how to set it up correctly. You might also need a consultant's help initially.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user353400
    IT Professional at a tech services company with 51-200 employees
    Consultant
    It provides us with detailed information that can be easily reported and delivered to our customers. It does take a bit to get used to the acronyms and terminology.

    Valuable Features

    It provides us with great detailed information that can be easily reported and delivered to customers. The mobile app takes it to the next level. You can have the customer log in from anywhere and access the data.

    Improvements to My Organization

    We can deliver quality information to the customer, but then also add or bill revenue to solve those issues that were identified through UIM. It seems like the direction moving forward is not an infrastructure manager and this component and that component. UIM brings it more together, but simplification would be good.

    Room for Improvement

    It takes a bit of getting used to with all the different acronyms and terminology. It's also not the easiest tool to use.

    Stability Issues

    We've had issues from the get go, but they have gotten better since we upgraded 8.31. Through implementation, we discovered that the company that architected the solution did it incorrectly. So four months in, the install had to be redone and reconfigured to a tiered architecture. We have had a couple issues that support has never seen before, but we were able to work through it. I think we are on a pretty good path now.

    Scalability Issues

    It's great. We're considering large scaling, but at this point we have a vision to be much larger and we think we can utilize that functionality.

    Customer Service and Technical Support

    We've had some good and we've had some bad technical support. It seems like they are very quick to deliver just a .pdf document that says, "Try this." Once you try that, you get higher upper-level support. They really know the product and they're always willing to help.

    Initial Setup

    The initial setup is pretty complex. We had their preferred vendor do the install and there were some issues from the get go. It would have been better to have an initial evaluation, where they could have learned the environment just a little bit for a day or two and then apply that to their standard practice. We were delayed because certain network things were not disclosed and different requirements. That kind of drew things out for a bit.

    Other Advice

    You can get some good information from UIM. Just make sure to ask a lot of questions along the way and make sure that you have a good understanding of your business before you actually move into implementation.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user353859
    Lead Technical Architect with 1,001-5,000 employees
    Vendor
    It's given us the ability to define and isolate where issues are occurring.

    What is most valuable?

    The most valuable feature is that it allows me to do systemic and additional levels of probe automation on every VM we have in the cloud. We just recently moved from VMware to OpenStack. Our internal cloud infrastructure has changed drastically over the last year. Right now we are scrambling to integrate a lot of other components into OpenStack for cloud.

    How has it helped my organization?

    It's given us the ability to define and isolate where issues are occurring. We went from a vCenter cloud to OpenStack for all seven systems and our control hosts. A lot of it is a retooling and relearning for us. We're going to an agile development platform. A lot of that is coming through as we're using different development tools. We are going from JS to a Docker component. A lot of things are changing right now. At the ground level, we're reengineering everything.

    What needs improvement?

    The UIM product is playing catch-up. They are not there yet to do a lot of the next-level things that we need them to do. The auto on-boarding, the customer self-service pieces of it. We are hoping to meet with them in about two weeks to start looking at ways we can get that done. Also, High Availability, the failover capability. For their product, we were going to go with a hardware platform for HA. Two separate blades with a bootable SAN piece. They got a software-driven HA position. I'll take a look at it and see what it has to do. I think there may be a lot more moving parts there than what I want. We will see.

    Also, since we went to OpenStack, we have to integrate storage and networking to a certain extent in there. Each of the probes that we use has to be specifically built in the system. Right now, CA is pretty much at ground level with it. I think the next release in Q2 well probably be much more enhanced towards that end.

    There are the two more things I want. First, customer self-service where they can go in and make whatever changes they want to make, absent giving them admin access to my consoles, so long as it affects only their applications. You want to make modifications on threshold limits for severities for these things to go out to the service outside, I'm okay with that. How do we get that done? How do I get from RA to the desk station? How do I get there? I don't know.

    Second, I'd like an HA variant that isn't going to scare me, and help me do all the on-boarding. I'd rather deal with the blades. I've got two blades out there with a bootable SAN system. Each blade fails, bam, this one comes up. All the VM's come right over. Pretty simple to me. That's what I'd like.

    What do I think about the stability of the solution?

    It's a very stable platform. We got it, we installed it, we put it inside of OpenStack, and it should not have been. We can't do systemic monitoring inside the hypervisor piece of it. It's resident on OpenStack. There's no routable way to get to that from a guest VM. It's designed that way for security. From a guest site, you can't go out to the community toolbar system. It's not going to allow you that.

    The control hosts are the things around the OpenStack piece. Also the control hosts are like the ESI box. For us to launch that from a guest VM off a hypervisor, to try and do systemic monitoring from a hypervisor to a control hosts out there that's handling all of the hardware, or the secondary pieces of OpenStack, it says, "No, I'm not going to allow you to do that." We had to port out a static IP to go out there and do that, which was really not good. It was bad practice. It wasn't always stable. Once we moved it off the control hosts and we start putting blades within the cloud structure, it was fine.

    What do I think about the scalability of the solution?

    It's really easy to build out as long as you know SQL. On the backend, we put it on Windows in 2008. We’re running 2012 SQL on the back end. It's pretty straightforward.

    On the Linux side, we are up to RHEL 7. There is some legacy 6065. We are moving RHEL 7 now. It's already hitting RA. On the Windows side, there's not a lot of Windows out there for us. What is out there, they absolutely are very, very hesitant about it -- if it ain't broke, don't fix it.

    How are customer service and technical support?

    Really good. Very, very good. I got nothing but nice things to say about them. From a pre-sale side all the way through to the support and logging a ticket. They are very prompt for our purposes. That day you put the ticket in, someone's calling you an hour later. If I chat up one of the engineers I know, let's do a WebEx and we will get on there, take a look what's going on.

    Which solution did I use previously and why did I switch?

    We had VMware up and running fine. We had an internal cloud on VMware, it was great for five years. It was almost self-regulating. Then we decided to go this other route. You know what VMware had under the hood? You have to script and program on to OpenStack to make it do the RS capability. It was a lot of "holy cow!" going on.

    How was the initial setup?

    It’s pretty straightforward.

    Which other solutions did I evaluate?

    The legacy club was already on CA with something called CA 6. It was up and functional. We always used it there. Then we started to go OpenStack, open source. I did seven or eight POC's in four months.

    We looked at XenOps, we looked at MagiOS, we looked at Isinga, and we looked at CA. At the time we looked at it, CA wasn't ready. The UIM piece wasn't ready to do the no-JS, it wasn't ready to look at RHEL 7. It couldn't do OpenStack. We pushed it to the side. Same thing with EMC. We had the same problem with them. They were ready to do OpenStack or RHEL 7. We put them aside. We were going to run XenOps. Then we looked at Dynatrace. The APM solution is what we kept. They said to do a whole bunch more, but it fell short to a certain extent. We were pounding a square peg into a round hole. After about six months of playing with that, trying to get it to work, we finally said drop it. CA came back, said, guess what we can do. They met our requirements and our success criteria as well. We didn't have to have a POC on top of it. It's a new version of it. We are on 18 now. Once we put it in play and saw what it can do, it was, this is it.

    What other advice do I have?

    Define your success criteria very well. Make it pointed to your needs, to your industry, specifically your company. Test against that. Don't let the app teams get involved. They are going to give you 14 or 15 different variations of the same damn thing you're going to be looking at anyway. You've got to look at each one of the systems in the enterprise.

    We've got six, seven, 800 applications. Each has an app team. Now, we've got an enterprise environment and IAS environment. Enterprise is running another 500 applications that are coming in through them, for the mobile applications spot. If I tried to get, it's like building an elephant by committee. We have to define 80 percent of what we want to do and monitor in the cloud. The other 20 percent has got to be free to customize. What I'm trying to do is build to the 80. Allow me to do as much automation as I can to that 80, and then leave the customization to the 20.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user353439
    Senior Enterprise Management Engineer at a financial services firm with 1,001-5,000 employees
    Vendor
    All the probes and features fit nicely into the console, which means the learning curve is very low. We've had difficulty integrating with Remedy.

    Valuable Features

    To me, the most valuable features have to do with a few things. First of all, the probe set is fantastic. Probably more than that, is the fact that we can manage the probes and we can manage the robot without having root access to the boxes. Prior to using UIM, we used some other tools that I'll leave unnamed and if robots went down - well, robots going down could still cause a problem with UIM - but if robots kind of are flaky and need to be restarted, we can do that through the console without root access. If probes go down, we can restart those. If we need to install probes or remove probes, we can do those things. With our previous monitoring tools, we couldn't do those things, which in the banking world, and in a lot of companies, but in the banking world where I come from, we're siloed. We're mandated by the federal governments that our teams basically only have the rights that they need to do their job. Because of that, we can't give the monitoring team root access to anything.

    That was a huge plus, when we found a tool that allowed us to do a lot of this maintenance stuff and troubleshooting stuff without root access. Because with the previous tool, we would have to open up a ticket, assign it to a completely different team, and then based on their workload, it could take days for them to get something back up and running for us. With UIM, we can do almost all of that. The only gotcha is if the robot has actually crashed or not running at all. That's the only one, but it essentially freed up 80% of the issues that would require us going to another team to fix, which helped my team be more productive.

    That, combined with the probe sets, and primarily one of the probe sets that I love a lot is the LogMon probe. Just looking at all the other tools and the tools put out by EMC, HP, and IBM, none of them had anything close to the LogMon probe. The UIM LogMon probe is, in my opinion, by far above and beyond any of the big four. Most of the others just required you writing scripts for almost anything like that. Just some of the probes were just much more mature and user friendly.

    The other thing I really love about the tool is that it was developed by one company, mostly Nimsoft, which means that all the probes and all the features of it fit nicely into their one console. The learning curve was way lower. With the big four, they tend to purchase and adopt and combine, and before you know it, you have a tool that is a conglomerate of 16 different companies. When we were doing our research of each of the big four tools, the learning curve was very steep on all of them. With Nimsoft/UIM, you just learn basically the one console, how a probe works, how you would do all of that. You learn it once and you know it for the whole tool, whereas, these other ones, because they're a mish-mash of a dozen tools or more, you have essentially learn a dozen different ways to do these simple things.

    In a lot of ways, it was a ton of crossover, too. When we were looking into it, you would ask, "How would you monitor this specific thing." They go, "Oh, well there's three ways to do that." That's not very effective, because now, "Well, which one do we pick?" They wouldn't really give you an answer, because all three of them work, but now you've got three different places a monitoring point can fit. If you ever have to go back and troubleshoot, you've got to look in three different places.

    I love the fact that since CA has bought Nimsoft, they've kept it very similar to how it was before, which I am way grateful for that. We had big fears that it would be ripped apart, but it looks like they're keeping it fairly good there.

    Room for Improvement

    We've had a lot of difficulty integrating with our ticketing software, which is currently Remedy. I was really surprised when we bought Remedy that we would have such a difficult time integrating, because they're one of the big four, and CA is one of the big four. I would think that that was just boiler plate stuff, but it wasn't. We had to have custom stuff, and it was built off of a really old probe. It's real backwater duct-tape-and-twine keeping that system together. Since then, CA has come out with a 2.0, but that doesn't work with our current version. We can't make it work.

    I don't really want to go into all the details on that, but essentially we're having a real rough time retrieving a ticket number back instantly. With our current system, we open a ticket and eventually they send us a ticket number back and we connect it, but the new system doesn't really make it work. I haven't had enough time to dig into that. Primarily, in our Remedy side of the house, it's had a lot of turnover and, basically, we have no support on that side of the fence to make it work. The fact that CA doesn't have a plug-and-play that works real well on that is a little frustrating.

    Stability Issues

    One of the things that I've noticed over the years of working with it is that working with the console and working with the different hubs and robots, it seems to me like over the years that if your database was slow or down, the database was primarily used for storing data points, historical data points, and if that was down, you couldn't store those points, but the tool still functioned properly. We're finding more and more that has been moved into the database, meaning that if your database is down or buggy or slow, the tool itself, the IM console is relying more and more on data out of the database. So, if you got a slow connection or if your database is buggy or if your database is down, you basically can't control your environment at all.

    That's a negative thing I've seen change in the tool, because it used to be that if the database went down, we could still access all of our hubs, all of our robots through the IM console, control them. Alerts that came in would still create a ticket, because we actually pass it to a ticketing software and all that functioned, but now that's not the case anymore. If the database is down or if there's something going on, the console becomes very buggy and very, very slow, and sometimes impossible to use. That's one thing that I wouldn't mind someone looking into.

    Scalability Issues

    We've had to scale a lot more than support tells us. They claim they can support X, amount of boxes per hub, and we find that's just not even close to true. We don't turn any of the data points on at all by default. We just monitor the CDM probe, the CPU disk and memory for alerts only, and we're not scoring any historical data. We're not capturing those data points, and because we're not capturing those data points, we're basically on a bare bones infrastructure for that box. It seems like support told us we could support 2000 boxes and they were talking fully-loaded with all the data points, and we simply can't. We're maxing out about anywhere from 300 to 500 boxes of robots reporting to a hub. Most hubs, they start to get boggy and stuff. We've had to just add additional hubs.

    We also struggle with backup hubs and being able to coordinate the configuration between a primary hub and a fail-over hub for that stuff. We have backup fail-over hubs that basically sit empty and they're just waiting to take on the load. Coordinating the configuration files between them has become impossible. Well, we haven't put tons of effort into it lately, but they had a HA probe, but the HA probe only does so much. It turns a few things on, but there was nothing that would sync up configuration files for certain probes. Without that syncing of config files, it was impossible to keep up.

    Customer Service and Technical Support

    I go back for ten years with Nimsoft and CA's owned them like three or four years. I'll tell you when CA first bought them, support was terrible. It would take them two to three weeks to respond to a ticket, but typically the response was a question. Then we would update immediately and three or four days later, it would be another question. It literally took a month of clarifying questions, and lately that's immensely improved. That actually got me to the point where I stopped using support. We would search the forums and I've been using the product long enough that I just kind of figure out work arounds. But, lately when a few big things have happened and we've been forced to go to support, they've been way more responsive. That's probably been a big change in the last two years I would say.

    Initial Setup

    We have a multi-tiered setup so we have several hubs that each control certain zones, about 500 robots per hub. We call those our secondary hubs, because we then have a primary hub, which we call the MOM. We have a DR MOM as well, so we basically have a three-level structure. When we first set it up, everybody acted like that was the way to go. All the support told us that was the way to go, but consequently every time we have to deal with support on it, they act like the three-level structure is just not normal. I'm not sure how else we would do it, because when we really call them in and try and figure it out, they just say leave it the way it is.

    But it was a pretty straightforward installation. It's all the tweaking of everything once you get it installed. Making sure your tickets flow or the alarms flow properly, and rules get fired properly to do certain things -- that's where it gets real tricky. Make sure rules aren't crossing each other and creating circles, endless loops and things like that. We've had a few headaches with some of the pieces doing that, especially with DR forwarding alarms to two boxes, but then they have to update as well, and the next thing you know, you've got a loop. That's been a little difficult over the years. We've got it worked out.

    Other Advice

    If they were in the process currently of comparing other products out there and trying to boil down that decision, one thing that I did is I made a chart. I basically took all of the monitoring things out there like CQ, Disk, Memory, Log Files, basically broke down everything, URLs, simple URL monitoring, more advanced scripting of website monitoring, I took all that and I built this template. Then, I went through and I basically said, does UIM cover this? Yes, yes, yes or basically I took CA , and I said what CA products does it take to cover all the points I need? UIM covered 95% of that. When I went to IBM and HP, as an example, I did the same thing and it took anywhere from eight to twelve products to do the same thing.

    The way that I sold this up the command chain was I then said well it's a steep learning curve for these types of tools. If you have to learn eight or twelve tools versus one tool, not only is your job going to be easier, but you can sell it up the chain for less man hours to get efficient. That was one of the tips that I'd give to customers who are looking at the product is the learning curve is much less due to the fact that you're learning one tool to cover X amount of things you've got to do compared to eight or twelve.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user353238
    Enterprise Development Manager at a insurance company with 1,001-5,000 employees
    Vendor
    The server monitoring is the most valuable feature for us, but right now we're working through some performance issues.

    Valuable Features

    • Server reporting
    • Server monitoring

    These are the most valuable features for us, but I think this is probably the wrong way to talk about it. There's some depth into what we can watch from processes, logs, as well as URLs, and synthetics. So, we have the overall ability to manage everything with UIM.

    Improvements to My Organization

    I don't think that at this stage it's mature enough to have improved the way our organization functions. It's going to get there, but right now there's scalability, performance, and ease-of-use issues that need to be addressed. It will eventually provide us with what we want, but right now we have some challenges with these issues.

    Room for Improvement

    One of the things I would like to see an improvement on is the ability to do mass deployment with this solution.

    Also, it should allow for federation where I can give our users their login and they can choose whatever thresholds they wish to have.

    Even better, I would like to see from synthetic transaction reports the ability for our business units to record their transactions and then provide it back to us. That would save us a lot of time.

    Deployment Issues

    We've had no issues with deployment.

    Stability Issues

    The stability is great, but I just find the ease-of-use to be lacking.

    Scalability Issues

    There are potential issues with the flexibility for the number of devices that we have because the scalability-performance issue is not fully vetted. CA needs to work on a better API model for us to manage those devices in a larger enterprise.

    We have over 20,000 servers, and I don't believe that the ease-of-use to deliver 20,000 should requires a lot of manual processing. Nevertheless, we've wasted a lot of hours doing manual processes to deliver the solution. So, there's an issue with scalability from that perspective.

    Customer Service and Technical Support

    Technical support has been challenging. I have to go create a new login in MSoft so that I can start opening tickets, instead of going through the traditional CA support. So it causes delays, and I'm hopefully looking for a better response from that team. I can give 9's and 10's throughout the rest of the CA, but there I'd probably give them a 2.

    Other Advice

    I would suggest that you verify the growth, basically the scalability that you're planning, to utilize its solution. Make sure that's within the grasp of the solution when you're purchasing UIM.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user351507
    Infrastructure Engineer Principal at a comms service provider with 1,001-5,000 employees
    Vendor
    We previously had no insight into what our servers were doing, but this solution helps us get that insight all in one spot. However, some newer data monitoring multi-values would be a nice addition.

    What is most valuable?

    The dashboarding is pretty extensive and is easy to use. We're just getting into it, and we want to get more data in and make it even better.

    How has it helped my organization?

    UIM has not changed our organization too much, but previously we had no insight as to what our servers were doing, so it has helped getting it all in one spot.

    What needs improvement?

    Right now it’s doing well and I can’t think of much in the way of improvements, but some newer data monitoring multi-values would be nice.

    What was my experience with deployment of the solution?

    We've had no issues with deployment.

    What do I think about the stability of the solution?

    It’s stable, but we had issues in the implementation. Otherwise, it stays up, so that’s good.

    What do I think about the scalability of the solution?

    It’s very scalable.

    How are customer service and technical support?

    They have been great so far. We have had issues, but they call and are responsive. They've been great.

    Which solution did I use previously and why did I switch?

    We got the data center first and UIM came with it. We did some research and decided to go with this one because it can handle multiple vendors.

    How was the initial setup?

    The initial setup was frustrating. They did a a couple of custom upgrades for us, but that pushed our timeline back two months.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user350661
    Sr. Application Support Engineer at a financial services firm with 1,001-5,000 employees
    Vendor
    It's helped us with making sure our high-impact, high-use applications are available. However, it has trouble with one-off metric probes.

    Valuable Features

    It provides us with granularity. That is, we can get different metrics for different platforms for any given device at a pretty detailed level.

    Improvements to My Organization

    It provides us with infrastructure availability and application availability. If any one of your apps aren’t working, especially high-impact, high-use applications, it affects business. So, it's really helped us with making sure our applications are available.

    Room for Improvement

    They should further test their probe development. If we add a probe to pick out certain metrics from a particular platform, it’s not easy and there are some issues. The mainstream stuff, the application is usually pretty good at those. It has trouble, though, with the one-off metric probes.

    Deployment Issues

    Deployment hasn't been an issue.

    Stability Issues

    In terms of stability, there’s a little bit of latency, but CA's looking to change it.

    Scalability Issues

    It’s very scalable, and has been able to handle our growing number of devices.

    Customer Service and Technical Support

    It's pretty good, and they're very responsive. The guys I've dealt with are sufficient, and if they can’t answer, they escalate our ticket.

    Initial Setup

    I wasn't involved in the initial setup.

    Other Advice

    Don’t try to over-deploy. Start small and grow into it. Take your most important platform or application. Don’t just try to install everything.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Cloud Systems Management Engineer at a tech services company with 501-1,000 employees
    Consultant
    Its flexibility allows us to quickly monitor and manage new technologies and to have the ability to create customer probes. Having the web-admin portal be a bit more scalable would be benefit us.

    What is most valuable?

    We find UIM's valuable features to be its flexibility, the fact that it’s easy to expand, and it supports multi-tenancy. There are not many systems focused on managed-service providers and this is one of them, which is a great help to us as it’s difficult to find.

    How has it helped my organization?

    Its flexibility allows us to quickly monitor and manage new technologies and to have the ability to create customer probes.

    What needs improvement?

    A lot of the admin is web-based. Having the web-admin portal be a bit more scalable and adding the feature of responsive decision-making process, it would be of benefit to us and I’m sure to others as well.

    For how long have I used the solution?

    We've used it for the last two and half years.

    What was my experience with deployment of the solution?

    We'd had no issues with deployment.

    What do I think about the stability of the solution?

    It’s very stable, and more importantly, it supports failover components, which is a great feature.

    What do I think about the scalability of the solution?

    It does scale very well; we have had no issues here at all.

    How are customer service and technical support?

    Technical support seems to be getting better and better. There's also a great forum with community members, which we use and which is an excellent resource.

    Which solution did I use previously and why did I switch?

    We're a startup, and this was the first system we put in. With the price point and the support of multi-tenancy, those were the decisive factors.

    How was the initial setup?

    The initial setup was straightforward and the implementation was rather simple.

    What other advice do I have?

    My advice would be to thoroughly identify your business objectives. With managed service providers, understand the product and have adequate resources, knowledge, and skills in order to make a smart decision for the company.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user349404
    Senior Analyst at a tech services company with 10,001+ employees
    Real User
    We have the flexibility to be able to have a customized solution for an end customer that it wasn’t necessarily designed for, although we’ve had a hard time bringing up the UMP and keeping it stable.

    Valuable Features

    • Open framework provides the ability to go outside the GUI and automate tasks and functions for reliability without being in the GUI all the time.
    • It gives us the flexibility to create our own modules.

    Improvements to My Organization

    • From a business perspective, it reduces head count by automating tasks, whether its deployment, maintenance, recovery.
    • We have the flexibility to be able to have a customized solution for an end customer that it wasn’t necessarily designed for, and the ability to turn it around quickly.
    • For example, one of our clients had the ability to do per-message routing to various groups. We took the message stream and automated tickets generations, notices, and recoveries

    Stability Issues

    The biggest concern stability wise falls under UMP, the management protocol. We’ve had a hard time bringing it up and keeping it stable. It runs, but it keeps losing components. We opened several tickets, but we’ve not had things refresh (charts don’t update) and have had lost data (such as some reporting that we can’t get to). Unified Reporter went offline altogether on v.8.31. It was OK on 8.2.

    Scalability Issues

    No problems with scalability right now, but I have a fundamental design concern—everything comes back to a central point, and while I haven’t seen it become a major problem yet, I can see that once you get over around 20,000 devices, it can become a problem, or if you increase your data too much, data just backs up and the system slows.

    Right now, both processes of Linux-to-Oracle and Windows-to-SQL backend are similar at 2700 messages/minute, which is OK, and they go up to 4500, but I can see where that will eventually get to a point where the central point can’t handle.

    NAS, single point – it allows for a lot of customization, but there are limitations in terms of scalability. You can distribute the NAS, but it adds a lot more complexity.

    Customer Service and Technical Support

    Good tech support. Like every tech support, you can get new techies, and there are veterans, but I don’t have any fundamental complaints. They’re fairly good and quick. Follow up is a little slow, but not bad enough that it’s a huge problem.

    Initial Setup

    I was not involved, but I rebuilt it, and that was fairly easy and straightforward. I don’t see it as being challenging, but what is lacking from my perspective is an overall flow. They do good a job of explaining the details and specifics, but they lack the general overall architecture mentality of how things work together.

    Other Advice

    I’ve actually pointed people to UIM because it can be simple. It can be as simple or complicated as you want. The simplicity helps a lot of places get up and running. The ability to drop a module on a server and click a couple things helps and is a lot easier. Pretty straightforward to set up and can be basic if you want. It allows you to get far more complicated as well.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user348384
    Director Infrastructure Operations at a tech services company with 501-1,000 employees
    Consultant
    It gives us visibility into our own and our customers' environments so that we're confident to raise alarms and issues for both, though I'd like a faster time-to-certify.

    What is most valuable?

    From a managed service provider standpoint, the product truly understands managed service provider architecture. It’s multi-tenant, which for us is huge. We’ve had other products in the past, including CA Unicenter, which weren’t multi-tenant aware.

    The reporting flexibility is another key item for us.

    It also gives us the ability to monitor many different platforms and applications.

    How has it helped my organization?

    Not only do we use it to monitor our customers' environments on a 24/7 basis, we monitor our own internal infrastructure. It gives us the visibility into our own environment, and likewise for customers it gives us that visibility and confidence to be able to raise alarms and issues for both ourselves and our customers. Ultimately, that keeps us running.

    What needs improvement?

    Since we’re in the technology space, I’d really like to see quicker adoption or certification process for new product or platforms that come out. A faster time-to-certify in other words.

    With the SNMP collector probe they have a catch-all general solution; if there’s no probe for a specific service or application, it’s for general use. There is a certification process by way of their list, but it does take some time. For us, streamlining that process would be key.

    What do I think about the stability of the solution?

    I think it’s a very stable product. The portal and application have been stable, so no issues.

    What do I think about the scalability of the solution?

    It does seem that it is flexible; as we grow with our service offering it does have the flexibility to scale the architecture. No problems so far.

    How are customer service and technical support?

    Overall, I’d say they’re fairly good. I think when compared to a couple of years ago, support has gone down a bit rather than up. A lack of product knowledge is probably one of the key reasons as to why it’s not excellent.

    Which solution did I use previously and why did I switch?

    I was in a position where I was managing the NOC, and I was getting multiple complaints from our customers that they weren’t being notified of issues in their environments. So I started a reveal of the product in place and found some major deficiencies. At that point I approached our CEO and told him of the issues we were having and that we were losing customers, and we put together a plan to find a new product.

    How was the initial setup?

    We did use CA to help with the implementation, and overall with the help of CA professional services, it went very well with zero downtime. We had a former version and we decided to build out a new version, and we had to move our existing customers from the old to new environment, and it had a very minimal impact to loss of visibility. In that respect it was very good.

    Which other solutions did I evaluate?

    We looked at SMARTS, and we also looked at Spectrum (at the time it wasn’t CA). From a solution standpoint, UIM really fit the bill. We’ve been for the most part very happy customers. First and foremost we looked at the toolsets. Then the product knowledge of the vendor, and the knowledge of our space. Also, the size of the company and costs are the other factors.

    What other advice do I have?

    It’s been very stable, it’s flexible, and it really fits our business needs and business model. Integration with some other CA products has been a little challenging, but I can’t blame it on this toolset alone.

    You would probably want to have, at least in the beginning, an understanding of what you’re looking for. Before you start evaluating any products, have at least a short list of what you want to get out of a product. When we didn’t have that setup at times, when you’re dealing with different vendors, they tend to steer you rather than you directing them. Identifying key items is extremely important. Make sure that you have staffing, because like any solution, it’s not a one or two person job.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
    it_user348354
    Server Team Lead at a tech services company with 1,001-5,000 employees
    Consultant
    When it hits thresholds, an alert is triggered and we can act, reducing user impact, although it has group sprawl where different groups have different threshold levels, quickly getting out of hand.

    Valuable Features

    The most valuable features are the alerts that go to the service desk and the application-level monitoring.

    Improvements to My Organization

    Having a monitoring tool allows us to preempt disasters. When it hits thresholds, then an alert is triggered and we can act, reducing user impact. That reduces service interruption.

    Room for Improvement

    It seems clunky, not as user friendly as Spectrum, for example. When setting up monitoring you can have Nimsoft agents installed on some servers but not others, so maybe it’s a bit more complex than it needs to be. It’s not as straightforward or easy to implement as Spectrum was.

    Stability Issues

    It serves its purpose. We only seem to be able to have one threshold per server at this stage instead of multiple; it’s not clear whether that’s a limitation of the software. They have a whole bunch of different groups – for example one group has a threshold of a certain value, and another group with another threshold. So many groups can quickly get out of hand; managing that many different groups can be difficult.

    Scalability Issues

    We just have to watch the group sprawl.

    Customer Service and Technical Support

    Our networks team have, so I can’t comment on what that support is like. We’ve had the support, but I think it’s a combination – they’ve advised on best practices and how we should do things so they’ve done their job to a certain extent. But we haven’t had a CA resource for implementing those best practices.

    Initial Setup

    It was already in production when I joined.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user348300
    Sr. Systems Engineer at a aerospace/defense firm with 1,001-5,000 employees
    Real User
    I really think they ought to step back and redesign the UI, but you can drag and drop servers or whatever you want to create server reports.

    Valuable Features

    The most valuable feature are the data gathering capabilities, metrics, and being able to publish those.

    Out of the box, you’ve got reports ready to go which are all useful, especially for an infrastructure group. Server reports cover the basics – CPU, memory, disks – but you can drag and drop servers or whatever you want, ad hoc, and you can get quick and dirty.

    Improvements to My Organization

    We’re getting down to one tool to monitor all of our servers. Right now we’ve got two or three, so we’re trying to reduce the footprint – that allows us to have one skill set rather than multiple. It’s easier to support the business with one toolset.

    Room for Improvement

    The UI to me is huge. I really think they ought to step back and redesign it. Look at other tools out there and see how well the UI is working for those. I don’t think they can fix it with the technology they’re using.

    The GUI for the infrastructure, to me, is antiquated. We have products that we’re moving away from that have a better GUI and they’re 15 years old. That’s one of my biggest disappointments – I don’t find myself being as productive because the GUI is so sluggish and not user-friendly. Needs a lot of work.

    Stability Issues

    It’s not as stable as I would hope -- we see probes losing contact with the hub, doing a failover. We see failovers and I wouldn’t expect that in this type of product – it just shouldn’t happen.

    Scalability Issues

    I would say it’s OK. We’ve got our environment on it, and it seems to be OK, other than the failovers, dropping of probes, and connectivity issues that seems to happen.

    With the UI problems, we don’t know if that’s a scalability issue, but as we’ve added more servers, we’re having a harder time seeing all of our alarms.

    Customer Service and Technical Support

    Tech support is fair. I haven’t dealt with them a lot, but our team has. We’ve opened a number of issues. They respond in a fair amount of time.

    One thing that jump to mind is the UIM console as we’ve had an issue with not seeing all of our alarms. It just freezes. That ticket has been open for well over a month and they haven’t come back with an answer which is hampering our progress.

    Initial Setup

    I wouldn’t say it’s easy or complex – it’s pretty average. I think it’s a challenge in getting probes deployed, but some of that is part of our environment. I’ve seen other products that can deploy easier than UIM does.

    Other Advice

    What really brings it down is the whole user interface, and deploying robots in our environment – it could have gone better. They could have a better solution. They don’t handle custom monitoring well, where you need to customize something – whether it’s an action or needing to correlate alarms easily to take an action. We really had to jump through hoops to fit our environment in that way.

    I would suggest you look at what customizations you have. I would do POCs with several different tools as it’s not a one-size-fits-all, especially when it comes to scale. Most tools can do stuff out-of-the-box basically OK. It’s when you’ve got your custom situations that you need to develop, that’s where you run into a lot of time and effort depending on the tool and how well it handles that.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user348225
    Platform Specialist at a healthcare company with 1,001-5,000 employees
    Vendor
    It allows us to maintain our SLAs with customers by alerting us when there are or about to be issues, although the UI seems sluggish at times when maneuvering or browsing through.

    What is most valuable?

    We have it integrated with Salesforce, so it’s great for auto creating, sending data to Salesforce and creating cases, proactively monitoring our customers' systems.

    Deploying and setting up are pretty straightforward; the only issue I’ve seen is slowness of the infrastructure manager GUI because of the size of our install.

    How has it helped my organization?

    It allows us to maintain our SLAs with customers by alerting us when there are or about to be issues – drive space alerts, service status, ping alerts, performance alerts.

    What needs improvement?

    The UI seems sluggish at times. When you go to maneuver or browse through, it takes a while to update. When you set up new systems, it takes a while for them to show up. Patience is key. I’d be curious to see if there are any plans to have command-line management capabilities to deal with the sluggishness of the GUI.

    What was my experience with deployment of the solution?

    Deployment was straightforward.

    What do I think about the scalability of the solution?

    I see performance issues when I’m in UIM and it’s due to the amount of hubs we’re monitoring.

    Which solution did I use previously and why did I switch?

    I’ve used other products in much smaller implementations, but I like the way you can preconfigure things; you can drop the packages and probes on the servers you’re using. It gets done.

    What other advice do I have?

    We deploy to customer sites so I spend a lot of time dealing with firewall administrators, so if you’re going to be using it in this type of environment where you’re sending alerts back to your central office, you’d want to make sure the ports are open. Make sure you configure antivirus exclusions as well.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior System Engineer at Delta Air Lines (PreMerger NWA)
    Real User
    It provides us with a single solution between Windows, AIX, Solaris, HPUX, and Linux servers, but an HTML 5 web admin solution would be essential for a lightweight web-client administration solution.

    What is most valuable?

    Flexibility – in the sense that it allows me to monitor our IT infrastructure and application in a very holistic manner. It checks everything, there’s a lot of probes -over 150- to handle various monitoring needs. If it's not already there, you can build a probe.

    How has it helped my organization?

    Single solution between Windows, AIX, Solaris, HPUX, and Linux servers, and there are many. The logmon (log monitoring) probe is especially useful, particularly because it offers such flexibility. It also allows for a number of customizations – in terms of both infrastructure and application monitoring.

    What needs improvement?

    Very specifically, we want HTML 5 web administration instead of Flash for UMP. HTML 5 web admin is essential for a lightweight web-client administration solution.

    Additionally, an HTML 5 web-based alarm console would be a must-have feature as it would allow me to manage it from anywhere.

    It still needs a lot of work. An HTML 5 web admin solution is needed badly. Also, the thick client administration tool is archaic, slow, and cumbersome.

    For how long have I used the solution?

    It's been around a year since we started as a proof of concept, with implementation in March.

    What do I think about the stability of the solution?

    It's pretty stable. Haven't had any problems.

    What do I think about the scalability of the solution?

    We're monitoring our entire server environment using UIM, so that’s 5000+ servers, and over 300 applications, across the world.

    How are customer service and technical support?

    We couldn’t have survived without them. They’ve helped with technical problems. They don’t help with feature requests because they’re tech support; however, they've directed us to the right people. We haven't had a lot of issues though.

    Which solution did I use previously and why did I switch?

    We were using IBM Tivoli solutions that did not meet monitoring requirements for numerous reasons, like the lack of scalability and technology.

    How was the initial setup?

    It’s straightforward. We followed the documentation closely and that helped. Also, we had the help of CA services for implementation. The only issues we had were related to our Oracle database, but it was resolved.

    Which other solutions did I evaluate?

    We looked for two things: meeting monitoring requirements and meeting support requirements. We also looked at solutions from BMC and IBM, and although the tools are fairly similar, CA's support and partnership made a difference.

    What other advice do I have?

    You should nail down your requirements and understand that input from outside teams is important because your monitoring the whole environment. Also, ask CA for help as they’ve done this before.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Solution Architect at a tech services company with 51-200 employees
    Consultant
    Our customers can monitor their infrastructures in a unified manner more easily and at different levels.

    What is most valuable?

    The most valuable feature is the very large probe number, over 180, for different technologies, that all comunicate their metrics through one product.

    When you are implementing it, I think the most valuable tool is the Infrastructure Manager (a Windows client for probes management and configuration). Of course, there is also a web-based tool, but you cannot do it all from the web interface.

    When you are using the product, I think the most valuable feature is UMP, with its dashboards, and alarm view. You can see the alarm state of your system, and pinpoint the most critical elements and metics in dashboards. This allows you to rapidly view and acces the alarm console for that specific element. It is fast and easy to use.

    How has it helped my organization?

    Not for my organization, but for our customers, they managed to monitor their infrastructure in a unified manner, more easily, and at different levels (management, operational etc.).

    What needs improvement?

    Although the products is easy to deploy, the implementation effort is still inconsistent. This is because you have a lot of different technologies and vendors.

    For how long have I used the solution?

    I started with this product a year ago, and am still working with it.

    What was my experience with deployment of the solution?

    None, but of course you need basic knowledge about the infrastructure elemets that you want to monitor, and for which ones you want to deploy probes.

    What do I think about the stability of the solution?

    CA UIM is a mature and stable product.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    10/10

    Technical Support:

    9/10

    Which solution did I use previously and why did I switch?

    I have used and implemented the old product, CA Infrastructure Management, but CA UIM is the new strategic product in this line.

    Which other solutions did I evaluate?

    You can try it, or you can try the Snap (CA UIM Snap), unlimited in time, but only for 30 devices and with fewer features, by registering on the vendor site.

    What other advice do I have?

    If you have a strong IT department, or some special request for monitoring, that is hard to shared with others, you can try to implement it yourself. Otherwise, it is better to have services (from CA or other companies). You just have to remember that it is harder to take on an implementation on the fly and correct what is already done, than have one done from scratch.

    Disclosure: My company has a business relationship with this vendor other than being a customer: CA Partner
    it_user297120
    Enterprise Tools Architect at a tech services company with 51-200 employees
    Consultant
    It gives a good baseline as to how we go about monitoring our clients, as each one is different but can fall into a specific category of infrastructure monitoring.

    What is most valuable?

    • Base set of probes cdm, ntservices, and ntevl processes
    • NAS feature which handles all alarm processing
    • Hub which handles all the inner message traffic of the product
    • UMP which provides ability to visually see what we are monitoring.

    How has it helped my organization?

    It gives a good baseline as to how we go about monitoring our clients, as each one is different but can fall into a specific category of infrastructure monitoring. Our organization knows how to get started with each and every client.

    For how long have I used the solution?

    The company has used it for five years, and I've used it for one and a half years.

    What was my experience with deployment of the solution?

    Certain sites have very secure environments, and you must then setup rules so that the product can still communicate and function in the customized environment.

    Certain probes require heavy knowledge on a specific technology before it can start working.

    What do I think about the stability of the solution?

    Every product has issues.`

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    I've never had to deal with customer service.

    Technical Support:

    The UIM support team is excellent.

    Which solution did I use previously and why did I switch?

    We were using a previous CA solution but it was EOL’d and UIM is the new strategic CA IM product, so we switched.

    How was the initial setup?

    UIM does have a large initial learning curve for new users, and you must learn the basic architecture. Once understood, the initial setup is then pretty straightforward if you understand the overall big picture.

    What about the implementation team?

    Initially we attempted to use a vendor, but in the end we did full implementation in house. The vendor was very experienced, but our environment was very tricky and after three attempts we decided to rollout ourselves.

    Disclosure: My company has a business relationship with this vendor other than being a customer: CA Partner
    it_user295758
    Managed Services Operational Engineer- Automation with 1,001-5,000 employees
    Vendor
    It helps us collect data that is needed for long-term reports and immediate alerts, and it's our choice for a multi-tenant infrastructure where SLA’s are a must.

    What is most valuable?

    • Ease of deployment
    • Number of platforms you are able to monitor
    • Collection of both long term reporting data and immediate alert data
    • Depth of configuration of the alarm processor

    What needs improvement?

    UIM supports AS400, but it is somewhat limited.

    For how long have I used the solution?

    I've used it for 10 years.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    No issues with the recent versions, and v8.2 is very stable.

    What do I think about the scalability of the solution?

    Only in database configuration. It needs a lot of planning before the initial install, and our database is over 2TB in size, and was not installed correctly, although this was my fault, and not that of CA.

    How are customer service and technical support?

    Customer Service:

    10/10.

    Technical Support:

    5/10.

    Which solution did I use previously and why did I switch?

    We used Nagios in our early years, and we switched because of the power.

    How was the initial setup?

    It was very simple.

    What about the implementation team?

    It was done in-house.

    What other advice do I have?

    I don’t love UIM, but it is the best selection for a multi-tenant infrastructure where SLA’s are a must. The original deployment was very successful, but this is not plug & play. At least one full time administrator is needed. With acquired experience, the product can do almost everything a monitoring product should do, but it is not all “out of the box”

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Director of Operations with 501-1,000 employees
    Consultant
    With its predefined menu of items to collect and monitor, we're able to define the monitoring needs of new customers.

    What is most valuable?

    Their concept of probes, where you have a lot of predefined items that you collect. Also, their baseline thresholds that speed up a lot the implementation, and the evolution of the monitoring system.

    For example, once you have applied the SQL Server Probe, it collects all sorts of data -- from the log size to the time that each query is taken to execute on the database -- with the same click.

    In terms of features, it is easy to use and implement, and CA provide solid support.

    How has it helped my organization?

    In the past we would spend months in meetings with a new customer, defining what they wanted to monitor, and most of the time we would come back home to see if that was possible to do. However, with CA UIM, we can provide our clients with a predefined menu of items to collect, and we can select those faster and more efficiently.

    We have been able to automate the Active Directory user provisioning integrated with the HR systems. This means that was can provide users with a self-service password reset tool. Also, it has given us Log Management for our daily routines.

    What needs improvement?

    They need to improve in their mobile interface to enable access to the dashboards through that channel. Their application requires a lot of servers to run, so that architecture is also something that requires attention.

    A module for keyboard and mouse actions would be very interesting, for actions that cannot be performed differently. Also, it would be interesting for them to enable SAP integration in the future.

    For how long have I used the solution?

    We have been using UIM/Nimsoft for about two years now.

    What was my experience with deployment of the solution?

    It requires a very skilled team to be able to deploy that application, and if you don’t invest in training and don’t go over a long training period, you might find it difficult to deploy.

    What do I think about the stability of the solution?

    The application requires a lot of capacity to run and grow, so it’s important that you be aware of the impact of the growth of your IT infrastructure on the monitoring system.

    What do I think about the scalability of the solution?

    Capacity management must be done on a regular basis if your IT environment grows too quickly.

    How are customer service and technical support?

    Customer Service:

    6/10.

    Technical Support:

    7/10.

    Which solution did I use previously and why did I switch?

    We used to use a Nagios-based solution that was cheaper, but the problem was that we didn’t have the proper support, especially for application management such as SAP, Oracle, Citrix, Amazon, etc. With CA UIM we were able to start monitoring those applications out of the box.

    How was the initial setup?

    The initial setup was complex due to the training hours, as the technical team had to go through it to be able to use the application to its full potential.

    What about the implementation team?

    We did it in-house.

    What was our ROI?

    I think that’s always something harder to measure, but I would say that we were able to gain some clients due to this change to CA UIM.

    What's my experience with pricing, setup cost, and licensing?

    Since we provide services using the CA UIM platform, I would say that for a partner they have a very strong pricing approach.

    Which other solutions did I evaluate?

    We evaluated SolarWinds and Nagios.

    What other advice do I have?

    First of all design do a analysis of what kind of process you can automate in your company, that way will be easier for you to capture value from a solution like this. It's important to pay attention to the infrastructure requirements.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user280929
    Storage and Backup Administrator at a manufacturing company with 10,001+ employees
    Real User
    Unified Management Portal monitors the health of our environment (CPU, memory, disk/storage usage, and connectivity) and prevented some issues from occurring.

    Valuable Features

    Unified Management Portal (UMP) is the most valuable feature, as it did a lot of health monitoring for our environment to prevent some issues from happening. It has many features that are helpful, although I was not able to explore them all.

    Improvements to My Organization

    It has helped us to monitor the health of our network. It monitors the CPU, memory, disk/storage usage, and connectivity which were the vital parts of our environment.

    Room for Improvement

    NSD and NMS support need to be improved. Usually, what I encountered was that if we had an issue, the suggestion was always to upgrade to the current version, but sometimes when they upgraded some features would stop working.

    Use of Solution

    I used it for less than a year.

    Deployment Issues

    There were some issues.

    Stability Issues

    There were some issues.

    Scalability Issues

    There were some issues.

    Customer Service and Technical Support

    Customer Service:

    2/5.

    Technical Support:

    Most of the support during my shift was in India, who are only 2/5, but if I got to speak to someone in Australia, Europe or the US, it's 4/5.

    Initial Setup

    I can say it is straightforward if they can provide correct procedures and steps.

    Pricing, Setup Cost and Licensing

    Make sure you have good support and what SLA is included.

    Other Advice

    Make sure you can get good quality support.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user233928
    CSI Consultant at a tech services company with 51-200 employees
    Consultant
    Pros include: modular design, flexibility and ease of deployment

    What is most valuable?

    • The nimbus architecture
    • Scalability
    • Modular design
    • Product coverage
    • Ease of deployment

    How has it helped my organization?

    People from different parts of the organization are aware of its capabilities and will defer to it when they need something monitored, or automated, rather than devising their own solution. It speaks volumes about the product that people have faith in it to not only ask the question of can it be done, but also believe it will be done. Not only are our internal processes simplified and enhanced by UIM but it also adds value to the services we provide to our customers.

    What needs improvement?

    • Documentation
    • Product releases
    • Testing
    • Transparency regarding bugs and closed support cases
    • Honesty from the vendor on what is and what isn’t important from their portfolio of products

    For how long have I used the solution?

    I've used it for five years.

    What was my experience with deployment of the solution?

    It depends on the version.

    What do I think about the stability of the solution?

    The probes (basic components that can, amongst other things, monitor particular systems) can be buggy. More often than not new releases are to fix issues rather than add new functionality. The core components are fairly robust for the environments I have worked on. CA support are quick to act when issues arise however and the community has excellent contributors which can provide key insights into problems as well as identifying them before they arise.

    What do I think about the scalability of the solution?

    I think the product is quite strong in this regard, but maybe not so much the underlying database. If the deployment is going to be extremely large than a clued up DBA is a must.

    How are customer service and technical support?

    Customer Service:

    It's very good, they give us regular product updates. We also have calls with our account manager, and attend biannual conferences.

    Technical Support:

    They are generally very good but occasionally I feel like I’m being purposefully stalled so that their SLAs aren’t breached. However, I can appreciate that all of the basics must be ticked off in case something basic was missed and so that a clear picture of the problem can be built up. There is always the opportunity to escalate to the account manager who returns with a swift and clear response.

    Which solution did I use previously and why did I switch?

    No, but I have evaluated other solutions and deemed them unsuitable to switch to. Some solutions do, though, have novel ideas which could be more appealing to organisations with different needs.

    How was the initial setup?

    This really depends on the environment in question, whether it is a single subnet on a Windows lenient group policy, security policy, short data retention periods, basic reporting to internal staff and a small amount of industry standard hardware/software is fairly easy to set up. Thousands of distributed, diverse servers and devices in a multi-tenant environment that needs years of data to be at the fingers tips of people with different access privileges across the world would not be so easy.

    The sizing of the environment is very important, and the deployment needs to be carried out by someone with a bit of experience.

    What about the implementation team?

    We implemented it in-house.

    Which other solutions did I evaluate?

    • ScienceLogic
    • SolarWinds
    • System Center
    • Nagios

    What other advice do I have?

    Get an expert to guide you through it. Don’t expect miracles, you get out what you put in, no solution is the holy grail. You should become a developer to really see the benefits of the product and get involved with the community to share your thoughts and ideas, CA listens to their customers feedback.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user233349
    Senior Consultant with 1,001-5,000 employees
    Vendor
    The ease of scaling out your initial setup, the distributed architecture as well as the high availability are all differentiators.

    What is most valuable?

    • Scalability
    • High availability
    • Distributed architecture
    • Supported platforms

    How has it helped my organization?

    It has simplified our architecture when compared to our previous solution. We now have less servers, and just one solution to monitor all environments (LAN, DMZ).

    What needs improvement?

    Administration interface, in particular the infrastructure manager. The event console could also use a make-over.

    For how long have I used the solution?

    I've been using it for two years, including Nimsoft v7.

    What was my experience with deployment of the solution?

    There are no issues if you are well prepared.

    What do I think about the stability of the solution?

    No issues were encountered.

    What do I think about the scalability of the solution?

    No issues were encountered.

    How are customer service and technical support?

    Customer Service:

    It's very good.

    Technical Support:

    It's very good.

    Which solution did I use previously and why did I switch?

    We previously used CA Unicenter NSM, but we switched to UIM because NSM was an end of life product and CA no longer supported some common platforms (like RH64bit agents).

    How was the initial setup?

    It's relatively straightforward, as we spent lots of time on the assessment and architecture analysis.

    What about the implementation team?

    We implemented it in-house.

    Which other solutions did I evaluate?

    • SCOM
    • Spectrum
    • Tivoli

    What other advice do I have?

    If you have a highly heterogeneous environment, CA UIM has the best chance of supporting all of your platforms (including probes for more exotic ones). The ease of scaling out your initial setup, the distributed architecture (Nimsoft has its roots in the service provider world) as well as the high availability are all differentiators.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    it_user229734
    IT Technical Testing Consultant at adhoc International
    Vendor
    Alarm management capabilities, extensible architecture and the hub queues configuration are some of the reasons we like this solution.

    What is most valuable?

    Almost all the features are interesting, but the most valuable ones are:

    • Infrastructure monitoring (agent/agentless) covering networks, servers, databases, applications, virtual platforms, and a cloud environment
    • Alarm management capabilities
    • Hub queues configuration (SSL, post alarms and metrics, etc.)
    • Powerful UMP portal (especially for dashboards and reporting)
    • Extensible architecture

    How has it helped my organization?

    It has provided insight on almost all our information system components/layers using a single unified solution.

    What needs improvement?

    Product stability and performance, especially in Linux environments needs to be improved.

    For how long have I used the solution?

    I've used it for six months, mainly through testing it in a big bank context with a clustered architect.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    There were some issues in displaying metrics in a large environment.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Excellent.

    Which solution did I use previously and why did I switch?

    We already used v7, but we upgraded to the latest version because of the new enhancement described in the product release notes.

    How was the initial setup?

    It's a complex setup based on clustering and failover. We defined a primary and secondary NMS and hubs.

    What about the implementation team?

    The implementation has been done through a third-party team including product experts (neither the vendor or an in-house team).

    Which other solutions did I evaluate?

    We did evaluate other products,

    Disclosure: My company has a business relationship with this vendor other than being a customer: CA Partner
    ITCS user
    Senior System Engineer at a financial services firm with 10,001+ employees
    Vendor
    Our network monitoring sometimes doesn't capture interface traffic, we then use use UIM's interface traffic probe.

    Valuable Features

    In our organisation we use this product mainly for server monitoring. OS, Database, URL, schedules, hub configuration and the dashboard and performance reports.

    Management of servers, network and different types of probes and customisation of probes.

    Improvements to My Organization

    This is one of the main products for monitoring in our organisation,.e.g. our network monitoring sometimes doesn't capture interface traffic, during that time we use Nimsoft's interface traffic probe to check the interface utilization.

    Room for Improvement

    When ever there is an IP address change to the server and even changing the IP inside the robot.*.cfg file it won't update on IM automatically, and we have manually validated the probes. This should be improved.

    Use of Solution

    I've used it for the past few years.

    Deployment Issues

    During deployment, not many issues.

    Stability Issues

    The robots are a bit unstable sometimes, we often encounter robot inactive alerts even though the service is running. We have to restart to fix this issue.

    Scalability Issues

    Scalability in terms of how vast you can monitor, Nimsoft is a very useful product.

    Customer Service and Technical Support

    Customer Service:

    Customer service is quite okay, however whenever we face issue with probes, they only suggest to upgrade the probe to latest version and check if the issue reoccurs, and if it reoccurs then they troubleshoot, this should be improved.

    Technical Support:

    Technical support provided by CA is quite good an they have a very useful knowledge base. Most of the solutions we find are on the website.

    Initial Setup

    Nimsoft setup is quite straight forward, however, later stage usage and customisation depends on the requirements. A few probes are a bit complex, but the basic monitoring probes are easy to configure.

    Implementation Team

    As mentioned, the initial setup was done by vendor and their level of expertise is good.

    ROI

    This product is very useful compared to other products i worked on like MS-SCOM, CA NSM, an IBM Tivoli.

    Other Advice

    As i have worked on this product for quite some time I personally think this product is the best in terms of overall infrastructure monitoring.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user189927
    Senior Ent. Monitoring Architect at a tech services company with 51-200 employees
    Consultant
    Consolidated multiple enterprise monitoring tools into a single toolset.

    What is most valuable?

    Extensibility - ability to centrally manage large enterprises.

    How has it helped my organization?

    Consolidated multiple enterprise monitoring tools into a single toolset (Nimsoft). Reduced staff required to support the enterprise.

    What needs improvement?

    Reporting.

    For how long have I used the solution?

    Approximately five years.

    What was my experience with deployment of the solution?

    Minimal, if any.

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service: 8/10. Technical Support: 6/10.

    Which solution did I use previously and why did I switch?

    We previously used Solarwinds…

    What is most valuable?

    Extensibility - ability to centrally manage large enterprises.

    How has it helped my organization?

    Consolidated multiple enterprise monitoring tools into a single toolset (Nimsoft). Reduced staff required to support the enterprise.

    What needs improvement?

    Reporting.

    For how long have I used the solution?

    Approximately five years.

    What was my experience with deployment of the solution?

    Minimal, if any.

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    8/10.

    Technical Support:

    6/10.

    Which solution did I use previously and why did I switch?

    We previously used Solarwinds Orion (NPM), and IBM Netcool. The main issues with them were scalability, features, and cost.

    How was the initial setup?

    It was complex due to the size and requirements of our company. Most deployments are typically not as complex.

    What about the implementation team?

    Primarily our in-house team.

    Which other solutions did I evaluate?

    • BMC Patrol
    • IBM Netcool
    • HP Operations

    What other advice do I have?

    Ensure that you have a competent and experienced person doing the initial architecture.

    Disclosure: My company has a business relationship with this vendor other than being a customer: CA partner
    it_user189933
    Sr. Services Consultant at a tech consulting company with 51-200 employees
    Consultant
    Provides a managed view of our data center and enables us to be proactive in preventing the most common problems.

    What is most valuable?

    • Monitoring the level of services
    • Trend charts
    • Management dashboards

    How has it helped my organization?

    This product has helped all my clients have a managed view of the data center and be proactive in preventing the most common problems.

    What needs improvement?

    Integration with other tools.

    For how long have I used the solution?

    I've used UIM for five years.

    What was my experience with deployment of the solution?

    No. There was not too much trouble during deployment. The solution is segregated into three layers: application, web portal, and database.

    What do I think about the stability of the solution?

    The stability is totally proportional to the defined architecture.

    What do I think about the scalability of the solution?

    No issues but the architecture must be well designed.

    How are customer service and technical support?

    Customer Service:

    Customer service is very good.

    Technical Support:

    Technical support is fine.

    Which solution did I use previously and why did I switch?

    No previous solution. CA Nimsoft meets all of mine and my customers needs.

    How was the initial setup?

    It's a simple set-up however it depends on architectural planning for good performance.

    What about the implementation team?

    I implement it for customers as an expert consultant.

    What was our ROI?

    The ROI is very quick. The information is extremely valuable for businesses.

    Which other solutions did I evaluate?

    I did not see the need to evaluate other solutions. To date I do not know of any product that has the intelligence and functionality when compared to Nimsoft.

    What other advice do I have?

    Search for an expert to get the deployment right.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Direct Managed CA Services Partner
    it_user187290
    Principal System Administrator at a tech company with 501-1,000 employees
    Vendor
    The scalability of the product and heterogeneous OS coverage is really what sets this product apart from others

    What is most valuable?

    The scalability of the product and heterogeneous OS coverage is really what sets this product apart from others. Other features like synthetic (e2e) transaction monitoring, OOTB application support as well as the UMP (Unified Monitoring Portal) are the icing on the cake.

    How has it helped my organization?

    CA UIM is really built for the MSP and multi-tenant environments, although companies of all sizes are able to benefit from it. My company is a managed service provider and there are really no other products that allow us to manage multiple customer environments like UIM.

    I’ve heard that there is now a free tool (CA UIM Snap) for up to 30 devices, but I haven’t used it yet.

    What needs improvement?

    There really is no perfect monitoring tool, CA UIM is really the best of breed if you need monitoring for all Operating Systems and a large list of diverse applications. Some areas of improvement would include enhanced management for the UMP where the MSP is concerned. Additional configuration auditing and reporting.

    For how long have I used the solution?

    Six years.

    What was my experience with deployment of the solution?

    I’ve been working with the product for a long time and have a lot of experience with deployment, so I didn’t have any issues. I do recommend that Professional Services be engaged in all but the smallest deployments. I’ve heard of many environments not being designed for scalability and deployed by the customer that had to be completely rebuilt due to a lack of knowledge on the product. Aspire Technical Professionals has a solid track record of successful large CA UIM deployments.

    What do I think about the stability of the solution?

    In a large environment using tunnels, occasionally there were stability issues. I found most them were self-inflicted though early on due to my inexperience with the product.

    What do I think about the scalability of the solution?

    There were no issues with scalability after re-designing. After years of experience and PS we found the tiered design works best for scalability.

    How are customer service and technical support?

    Customer Service:

    Customer service is helpful and knowledgeable.

    Technical Support:

    8 out of 10

    Which solution did I use previously and why did I switch?

    We tried several Open Source tools like Nagios and Zenoss, but as the environment grew we found that those tools wouldn’t scale the way we wanted. There was also a lack of Synthetic Transaction monitoring tools that would require large internal development effort. We chose Nimsoft because it covered Windows and Linux and most of the applications we wanted to monitor out of the box. Another large factor for us was the ability to customize the product, since we were used to using Open Source tools.

    How was the initial setup?

    Initial setup was difficult because we didn’t know what we were doing and had to re-design and re-deploy. I would definitely recommend professional services for all but the smallest environments, as it would’ve paid for itself in man hours.

    What about the implementation team?

    Initially, we deployed internally which was a mistake. We were directed to Aspire Technical Professionals and they were able to help re-design our implementation to be scalable and highly available.

    What was our ROI?

    I’m not sure the total ROI at this point, but as a service provider we generate revenue with the product so I’m sure it has paid for itself time after time.

    What's my experience with pricing, setup cost, and licensing?

    I don’t handle the contract negotiation, but expect this isn’t Open Source so expect to pay for an Enterprise Monitoring solution. I’m a firm believer of “you get what you pay for” with almost everything. I’m a fan of Open Source tools for specific solutions, but a large multi-tenant environment needs an Enterprise solution.

    Which other solutions did I evaluate?

    Yes. SolarWinds, Tivoli, ManageEngine, and Accelops.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Systems Executive at a tech vendor with 1,001-5,000 employees
    Vendor
    Dashboards and reporting features help users have a close eye on the servers.

    What is most valuable?

    Reporting and the ability to customize threshold.

    How has it helped my organization?

    The dashboards and reporting features help users have a close eye on the servers; the ability to notify users that something might go wrong if you do not pay attention to this alert helps us to avoid incidents.

    What needs improvement?

    Dashboards

    For how long have I used the solution?

    2+ Years.

    What was my experience with deployment of the solution?

    The deployment is very user friendly over updates.

    What do I think about the stability of the solution?

    Yes, we did encounter on some stability issues earlier.

    How are customer service and technical support?

    Customer Service: 4 on a scale of 5 Technical Support: 4 on a scale of 5

    Which solution did I use

    What is most valuable?

    Reporting and the ability to customize threshold.

    How has it helped my organization?

    The dashboards and reporting features help users have a close eye on the servers; the ability to notify users that something might go wrong if you do not pay attention to this alert helps us to avoid incidents.

    What needs improvement?

    Dashboards

    For how long have I used the solution?

    2+ Years.

    What was my experience with deployment of the solution?

    The deployment is very user friendly over updates.

    What do I think about the stability of the solution?

    Yes, we did encounter on some stability issues earlier.

    How are customer service and technical support?

    Customer Service:

    4 on a scale of 5

    Technical Support:

    4 on a scale of 5

    Which solution did I use previously and why did I switch?

    No, we did not use another solution.

    How was the initial setup?

    The initial set up is pretty straightforward here.

    What about the implementation team?

    We implemented ourselves (My team member and I were the ones who implemented).

    Which other solutions did I evaluate?

    If you are looking for something on a mid range budge with effective solutions, CA Nimsoft is something that you just consider first.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user159873
    Developer at a tech services company with 501-1,000 employees
    MSP
    With some scripting we are able to integrate better with ticketing system.

    Valuable Features

    Probes and customization.

    Improvements to My Organization

    With some scripting we are able to integrate much better with our ticketing system.

    Room for Improvement

    Communication between hubs collector needs major improvments

    Use of Solution

    10 years

    Deployment Issues

    No deployment issues.

    Stability Issues

    Hub tunnels

    Scalability Issues

    No scalability issues.

    Customer Service and Technical Support

    Customer Service: OK Technical Support: OK

    Initial Setup

    Straightforward

    Implementation Team

    Self.

    Valuable Features

    Probes and customization.

    Improvements to My Organization

    With some scripting we are able to integrate much better with our ticketing system.

    Room for Improvement

    Communication between hubs collector needs major improvments

    Use of Solution

    10 years

    Deployment Issues

    No deployment issues.

    Stability Issues

    Hub tunnels

    Scalability Issues

    No scalability issues.

    Customer Service and Technical Support

    Customer Service:

    OK

    Technical Support:

    OK

    Initial Setup

    Straightforward

    Implementation Team

    Self.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user164013
    Application Manager with 51-200 employees
    Vendor
    Easy to use and configure out of the box.

    What is most valuable?

    UIM is easy to use and configure and easy to implement and to get up and running “out of the box”. It is also open with its SDK and services.

    How has it helped my organization?

    • UIM helps us go from visions and ideas to concepts and services.
    • UIM helps us automate monitoring and implement customers faster.

    What needs improvement?

    The SLA module could be improve to be more robust and configurable the same goes for the HUB tunneling.

    For how long have I used the solution?

    We’ve been using the solution for 4-5 years. Personally I’ve been using the product for almost 9 years.

    What was my experience with deployment of the solution?

    No issues installing the product.

    What do I think about the stability of the solution?

    Some versions of the UIM HUB probe are unstable and causes the HUB tunneling to stop responding.

    What do I think about the scalability of the solution?

    There are limitations on how many queues you can use inside the HUB probe. This limitation causes you to add frontend HUBs as a solution.

    How are customer service and technical support?

    Customer Service:

    The customer service is good.

    Technical Support:

    The technical support has improved over the last years and are we are getting better and faster support.

    Which solution did I use previously and why did I switch?

    We’ve only used UIM but looked at other tools.

    How was the initial setup?

    The initial setup is straight forward and easy.

    What about the implementation team?

    We implement UIM ourselves.

    What was our ROI?

    We free up hours for our staff by automating the monitoring and we can provide services to our customers.

    What's my experience with pricing, setup cost, and licensing?

    The setup cost was quite low because we started with few customers and then we’ve built our services and customer base from that.

    Which other solutions did I evaluate?

    Yes, we looked at other products.

    We’ve looked at HP, Halcyon and OP5 in the initial phase.

    What other advice do I have?

    Just look into the prereqs before installing so you’ve got the HW for building your environment. Other than that it is straight forward and by the book.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user159834
    System engineer at a tech company with 501-1,000 employees
    Vendor
    This product serves as our eyes.

    What is most valuable?

    Easy to setup, easy to maintain, lots of different probes out-of-the box. Well-documented API for custom scenarios.

    How has it helped my organization?

    This product serves as our eyes. Once it's broken - we're blind.

    What needs improvement?

    Web GUI (WASP) should be further developed as in some cases it has issues and instabilities. Some functions are being duplicated in Web and console, I wish they were in one place to avoid overwriting the configuration.

    For how long have I used the solution?

    Been using it for 5 years already.

    What was my experience with deployment of the solution?

    Most of the time all goes well. Sometimes (very rare) in a complex network with lots of firewalls a communication issue with robots can occur and it's not always easy to diagnose the cause.

    What do I think about the stability of the solution?

    Stability issues I faced were caused by wrong planning and extremely high load on the DB. Once this is sorted out, the core is stable. Web GUI sometimes had stability issues, but 98% of the time it's stable.

    What do I think about the scalability of the solution?

    No issues with scalability, the product can be used in a large enterprise. Different admins can manage their scope of devices and their hubs without interfering with main servers.

    How are customer service and technical support?

    Customer Service:

    Can't say anything bad about CA's customer service.

    Technical Support:

    Support is good. Though, colleagues say that pre-CA it was better.

    Which solution did I use previously and why did I switch?

    I haven't used such enterprise-grade tools before Nimsoft. Only specific ones, like Wireshark & PRTG.

    How was the initial setup?

    Initial setup was straightforward. Though, of course, it has to be planned in advance in case of complex system.

    What about the implementation team?

    First one was an in-house one. Now I am working for the integrator and we're implementing these systems for our customers.

    Which other solutions did I evaluate?

    Yes, we did evaluate other products, but I don't remember which ones. We liked Nimsoft's ease of use and inner design.

    What other advice do I have?

    If you need an all-in-one solution that's easy to maintain, to scale and that you can rely on - Nimsoft Monitor is a good solution.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user159174
    Assistant Manager at a financial services firm with 1,001-5,000 employees
    Vendor
    We like the stability and flexibility of customizing the dashboard and monitoring.

    What is most valuable?

    The stability and flexibility of customizing the dashboard and monitoring.

    How has it helped my organization?

    The solution allow us to perform monitoring based on base line monitoring of trends instead of the traditional monitoring based on hard thresholds which is rigid when it comes to flagging alerts.

    What needs improvement?

    Its integration to CA's SOI (manager of manager), the out of the box connector release by CA is disappointing.

    For how long have I used the solution?

    3 years.

    What was my experience with deployment of the solution?

    Yes we did but its part and parcel of monitoring products but by far its the most stable one i have come across.

    What do I think about the stability of the solution?

    Same answer as deployment.

    What do I think about the scalability of the solution?

    No. This is one of the best designed products for stability due to its message bus concept design which makes its hub lite in processing.

    How are customer service and technical support?

    It depends but definitely the L2 support onwards know their stuff.

    Which solution did I use previously and why did I switch?

    Yes, we have used SMARTS and TIVOLI. We switched due to the CA full suit of solution which include netqos, APM and CEM. Nimsoft is part of the suite to allow use to complete the integration with CA SOI.

    How was the initial setup?

    It is very complex, because this was the first time CA tried to sell the full suite with SOI, netqos, APM, CEM and tried to integrate into a full impact analysis solution.

    What about the implementation team?

    It was from a vendor team, and to be honest I was not very convinced of their skill set, only the Nimsoft team was up to par with our expectations.

    What was our ROI?

    We really don't have a quantitative measurement on this.

    Which other solutions did I evaluate?

    No.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user159393
    Founder / Owner at a security firm with 51-200 employees
    Vendor
    Allows for long term data storage / trend analysis

    What is most valuable?

    Long-term, database backed logging of data and the customisation features.

    How has it helped my organization?

    Nimsoft allows for long term data storage / trend analysis compared to preset SLA objects that allow for capacity planning to remove risks of downtime due to lack of resource provisioning.

    What needs improvement?

    User interface / speed of deploying monitoring based on templates.

    For how long have I used the solution?

    Approximately 4 years

    What was my experience with deployment of the solution?

    Documentation is lacking and Nimsoft's support (before being bought by CA) was lacking.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Customer Service:

    Excellent service from customer services.

    Technical Support:

    Very few people at Nimsoft seemed to have level of infrastructure experience to really help out in a meaningful way.

    Which solution did I use previously and why did I switch?

    No.

    How was the initial setup?

    Very complex, little documentation and NMS is more of a middleware to build you own monitoring on top of, rather than an end-to-end system.

    What about the implementation team?

    In-house.

    What was our ROI?

    No idea.

    What's my experience with pricing, setup cost, and licensing?

    No idea.

    Which other solutions did I evaluate?

    Decision to use Nimsoft was taken before I joined the company.

    What other advice do I have?

    Allocate a lot of time to learn the product and be prepared to get your hands dirty with the configuration files and also LUA scripting.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user158709
    ICT Infrastructure Architect Expert with 1,001-5,000 employees
    Vendor
    Needed a way to respond quicker to incidents

    What is most valuable?

    OOB probes

    How has it helped my organization?

    We're able to respond quicker to incidents.

    What needs improvement?

    Dashboards +++ and correlation creation tool (instead of NAS)

    For how long have I used the solution?

    4 years

    What was my experience with deployment of the solution?

    Not really

    What do I think about the stability of the solution?

    Yes, Q issues at very slow dashboards (flash!!!)

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service: 4 out of 5 Technical Support: 6 out of 5

    Which solution did I use previously and why did I switch?

    Many (10+). We switched to centralize on one tool.

    How was the initial setup?

    Easy

    What about the implementation team?

    What is most valuable?

    OOB probes

    How has it helped my organization?

    We're able to respond quicker to incidents.

    What needs improvement?

    Dashboards +++ and correlation creation tool (instead of NAS)

    For how long have I used the solution?

    4 years

    What was my experience with deployment of the solution?

    Not really

    What do I think about the stability of the solution?

    Yes, Q issues at very slow dashboards (flash!!!)

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service:

    4 out of 5

    Technical Support:

    6 out of 5

    Which solution did I use previously and why did I switch?

    Many (10+). We switched to centralize on one tool.

    How was the initial setup?

    Easy

    What about the implementation team?

    Both in-house and with a vendor team

    What's my experience with pricing, setup cost, and licensing?

    1200K €/

    day2day 200k/Y

    Which other solutions did I evaluate?

    Yes, IBM, BMC

    What other advice do I have?

    Have a good integrator

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user158706
    Senior Systems Engineer at a tech services company with 51-200 employees
    Consultant
    The discovery tools and the ease of initial setup are very good.

    What is most valuable?

    CA UIM (AKA Nimsoft Monitor) - I give the monitoring application a 5 compared to other products such as HP SIM, Nagios,spiceworks, SolarWinds and WhatsUpGold

    +

    CA CSM (AKA Nimsoft Service Desk) - Initially I thought the ticket product was a 2-3 star product. After working with it for the past 6 months though I would have to give it a 5. I have used other systems like Remedy and Footprints and this is far superior to those products. With CSM you are given a blank canvas and can use the system and its modules for everything from a ticketing system or a workflow and process automation tool.

    The discovery tools and the ease of initial setup are very good and the way that probes are deployed makes the setup and day to day functions very simple to use.

    How has it helped my organization?

    The application allows our NOC operators a very fast response time for issues on our clients systems. By utilizing the alarm and ticketing system we are able to validate the alarm and begin working on the issue sometime before the client even knows there is a situation.

    What needs improvement?

    The automated discovery tools have come a long way in the past few years, but it would be nice if that same tool could also pull systems configuration information as well.

    For how long have I used the solution?

    I have worked with NMS and ticketing solutions for approximately 10 years now, utilizing the CA Nimsoft products for the past 5+ years.

    What was my experience with deployment of the solution?

    I have deployed the product in multiple environments and across multiple OS types without issue. The deployment can be as small as one or two servers, or can scale up very well for large distributed deployments.

    What do I think about the stability of the solution?

    Issues seen with stability of the product were wiped out years ago, the product has been rock solid since then.

    What do I think about the scalability of the solution?

    As I said above, scalability is one of the key parts to my deployments. I have had no issues in the past, but you must have an understanding of the systems bus and response metrics to really scale the product up to its full potential.

    How are customer service and technical support?

    Customer Service:

    Customer service and technical support have been great and I feel like they actually listen when a bug or improvement is brought to their attention.

    Technical Support:

    A+ support for both products

    Which solution did I use previously and why did I switch?

    Yes I have used multiple products in the past. The switch to Nimsoft was due to a executive level decision for cost savings. If setup properly this solution is not as expensive as some of its competitors.

    What about the implementation team?

    I have never had CA professional services involved. I was able to do my first deployment without issues out of the box. About a year into working with the product I went to official CA training for certification as a Nimsoft Engineer in their level 101, 201 and 301 courses at their MA campus just outside of Boston.

    What other advice do I have?

    The documentation is great and so are the forums. The included documentation and wiki gives you more than enough data to get through the day to day monitoring. The forums and support are there if you have something more complex.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Sr. Applications Engineer at a financial services firm with 10,001+ employees
    Vendor
    We went from having fully 1/3 of all incoming alarms being about dead monitoring agents to less than 1%

    What is most valuable?

    Full featured, non-java, agent based technology that allowed the user to install as many probes as needed on each server rather than trying to monitoring everything initially like other products do. Not being written in java allowed far greater stability as well as a smaller footprint when running on each server.

    Agent and probe maintenance via the console was a vast improvement from other products that required software distribution systems or admin access on each server to maintain and keep probe and robot versions up-to-date.

    How has it helped my organization?

    We went from having fully 1/3 of all incoming alarms being about dead monitoring agents to less than 1%. You never want to be your own best customers when it comes to monitoring tools.

    What needs improvement?

    The VMware monitoring had quite a bit of room to improve. In very large environments, the VMware probe could not keep up with data collection and would often times fall behind – thus scaling was an issue. In addition, the ability to filter in or out which VMs you wanted to monitor or not to monitor was severely limited. The suggested configuration is to monitor everything using the rule templates that applied to every live VM managed by the VC. While this was simple to setup, we ended up alerting on VMs that were not in use.

    Secondly, the lack of a robust out-of-box maintenance mode functionality might be a detractor to some new users. I had to build my own maintenance mode functionality using the enrichment probe in addition to some CGI scripts and SQL triggers to allow me to place monitoring profiles into maintenance. The default setting only allow users to place entire servers into maintenance. This was a problem for URL, DB, ping, and VMware monitors.

    For how long have I used the solution?

    3 years

    I rate it 4.5 stars – one of the best server infrastructure monitoring tools I’ve used in the market.

    What was my experience with deployment of the solution?

    The deployment was extremely smooth. Installation was fast and simple. Configuration was mostly straight-forward with some hiccups where the documentation did not match the current release of probes.

    What do I think about the stability of the solution?

    Stability is exceptional. However, if you have unusual server configurations, Nimsoft may not behave so well – MS clustering. There also seems to be a bug where the entire Nimsoft Server config gets corrupted during a reboot. Support has yet to be able to track down the root cause of this issue. Recovery is annoying but simple is you’ve made a backup copy of your NMS config files.

    What do I think about the scalability of the solution?

    This tool scales very well in our environment of over 2K hosts and thousands of other profiles being monitored. As I said previously, only the VMware probe has scaling issues.

    How are customer service and technical support?

    Customer Service:

    When they were still Nimsoft, customer service was outstanding. After CA’s purchase, support quality dropped as they lost qualified engineers.

    Technical Support:

    Technical support is currently average. You have some support folks who really don’t understand the tool due to lack of experience and training and others who are veterans of the tool and pretty much can fix anything. It used to be stellar before the acquisition by CA. Attrition of good talent is to blame again.

    Which solution did I use previously and why did I switch?

    We previously used BMC ProactiveNet. Nimsoft shines like the sun compared to ProactiveNet with night and day differences in stability, scalability, functionality, features, and quality of support. Nimsoft was also considerable less expensive to monitor the same component infrastructure.

    How was the initial setup?

    Base install was very simple and took place in under 8 hrs. Configuration was more complex since we were replacing an existing monitoring tool with Nimsoft. For a green-field environment, configuration would be a breeze for the core probes. Config can be done via GUI of directly editing the config files by hand or via custom scripts to do bulk adds.

    What about the implementation team?

    We used a Nimsoft PS vendor working on conjunction with our in-house ESM engineers.

    What was our ROI?

    With the very low costs for Nimsoft along with the greatly reduced maintenance cost, ROI was realized in just under 2.5 years. This is not to mention the unquantifiable benefits of a better scaling and more stable and highly functional tool replacing one that was not consistently delivering monitoring reliably.

    Which other solutions did I evaluate?

    IBM Tivoli Monitoring

    HP SiteScope

    Open Source

    SolarWinds APM in conjunction with NPM (we ended up buying NPM for all network monitoring)

    What other advice do I have?

    Make a conditional contract such that Nimsoft develops a fully functional maintenance mode UI that allows not only servers be placed into maintenance, but also different monitoring profiles and components like URL, Ping, individual VMware guests, SQL instances, etc.

    Also consider using something else to monitor VMware.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Cloud Computing Tools at a tech vendor with 1,001-5,000 employees
    Vendor
    Highly scalable, highly customisable, but good luck working with support

    What is most valuable?

    The ability to scale a single monitoring ecosystem across the world with relative ease, and the wide range of monitoring probes available.

    How has it helped my organization?

    Provides a single ecosystem for monitoring globally across PaaS, IaaS, legacy and hybrid infrastructure.

    What needs improvement?

    Customer support. Not up to the usual standard I am used to with CA. There is a huge amount of value support could add if they would give me more access to the right people, which is a relationship I am used to having with CA SMEs.

    For how long have I used the solution?

    Three years

    What was my experience with deployment of the solution?

    Various low level issues with scaling. Not a topic that CA offer much assistance or real-world experience on.

    What do I think about the stability of the solution?

    Yes but mostly related to the chosen architecture, rather than the application itself.

    What do I think about the scalability of the solution?

    Yes, we addressed them internally, again due to lack of vendor support.

    How are customer service and technical support?

    Customer Service:

    Poor when compared to other CA groups I have worked with.

    Technical Support:

    First line - excellent. Getting beyond first line - a battle.

    Which solution did I use previously and why did I switch?

    Personally yes, but in this case it is the only solution capable of meeting the business needs - massive scalability, highly distributed architecture.

    How was the initial setup?

    Relatively simple, similar to other enterprise monitoring products. Most of the challenges are in matching your architecture to suit your monitoring needs.

    What about the implementation team?

    In house. I have had a single experience with a Nimsoft developer and they were clearly an expert in their field.

    What other advice do I have?

    If you have a highly disparate estate across old and new technologies, Nimsoft is the only realistic in-house answer, prior to considering the customisation of open source alternatives.

    Disclosure: My company has a business relationship with this vendor other than being a customer: CA partner
    it_user159171
    NOC Engineer at a tech consulting company with 501-1,000 employees
    Consultant
    It's a nice product whose value is in the UMP Portal.

    What is most valuable?

    UMP Portal.

    How has it helped my organization?

    We are able to configure alert by client requirements and can see those alert in with a lot of detail.

    What needs improvement?

    Infrastructure manager and the user interface.

    For how long have I used the solution?

    For the last 2.5 years I have been working with this product.

    What was my experience with deployment of the solution?

    Communication errors with most of the servers.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    Which solution did I use previously and why did I switch?

    None.

    How was the initial setup?

    Very straightforward. …

    What is most valuable?

    UMP Portal.

    How has it helped my organization?

    We are able to configure alert by client requirements and can see those alert in with a lot of detail.

    What needs improvement?

    Infrastructure manager and the user interface.

    For how long have I used the solution?

    For the last 2.5 years I have been working with this product.

    What was my experience with deployment of the solution?

    Communication errors with most of the servers.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    Which solution did I use previously and why did I switch?

    None.

    How was the initial setup?

    Very straightforward.

    What was our ROI?

    UMP.

    Which other solutions did I evaluate?

    We did not.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Network Manager at a transportation company with 51-200 employees
    Vendor
    We run net connect, cisco_ucm, Windows servers and VMWare probes and it has helped us proactively manage all systems
    Have been working with Nimsoft for the past 3 years. Recommended for any enterprise company who needs monitoring of all services. We run net connect, cisco_ucm, Windows servers and VMWare probes and it has helped us proactively manage all systems. We set SLAs for uptime through the SLA manager and report these back to the business on a monthly basis, additionally We use the QoS rules to collect trends of CPU, Memory and Disk Usage for capacity planning.

    Have been working with Nimsoft for the past 3 years. Recommended for any enterprise company who needs monitoring of all services. We run net connect, cisco_ucm, Windows servers and VMWare probes and it has helped us proactively manage all systems.

    We set SLAs for uptime through the SLA manager and report these back to the business on a monthly basis, additionally We use the QoS rules to collect trends of CPU, Memory and Disk Usage for capacity planning.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Download our free IT Infrastructure Monitoring Report and find out what your peers are saying about Broadcom, Nagios, SolarWinds, and more!