DX Performance Management Benefits

AA
Senior Lifecycle Operations Engineer at a engineering company with 10,001+ employees

The benefits I've seen are in troubleshooting scenarios of the software. For example, if the internet is not functioning as it would, we can see where the degradation in the performance is happening. The solution has provided us with the proper insight to analyze that and see that it's not actually that the service is not functioning properly, and see, for example, that the service needs to be increased as maybe it's not adequate for our usage.

For example, let's say, we're pushing out 10 GBs of data, and our service is only at 8 GBs. We're maxing out on the service, which is what is actually causing the slowdown. Knowing that we can take the proper action to upgrade. It also allows us to present evidence to go after additional funding to increase the capacity of the service.

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AH
Senior IT Specialist at Ceskoslovenska obchodni banka, a. s.

Network performance measurement is one of the basic pillars of network monitoring, and unlike fault management (which usually only monitors errors on a specific device), it allows you to see the corporate network as a living entity. Therefore, performance management effectively complements the supervision system, and I cannot imagine any corporate monitoring without it.

We have Broadcom/CA DX Performance Monitoring as part of a complete network monitoring software package from this company. That's why we didn't choose an alternative.

On the other hand, DX Performance Management completely meets our requirements for performance, design, security, and so on. In addition, as part of the complete package for network monitoring from Broadcom, it is perfectly integrable.

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Anna Trybuszewska-Poziemska - PeerSpot reviewer
Tool Architect at ATOS

The solution has improved our organization by saving us time and helping with troubleshooting.

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Buyer's Guide
DX Performance Management
March 2024
Learn what your peers think about DX Performance Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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JD
Network Engineer at Wells Fargo

It saves time having it all on one place, so you do not have to jump around from different tools and try to merge the data. It is already done for you.

It does not really affect how the company functions, but it gives us insight into  performance slow downs, and if we need more bandwidth and more larger, heavy-duty equipment.

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it_user558399 - PeerSpot reviewer
Lead Network Performance Engineer at a retailer with 10,001+ employees

It has improved efficiency because now there is the one-stop shop where you can view all your data, instead of needing to click around in four different tools. Everybody's looking at the same data. You don't have people using their own tools, or using a different tool. Everybody's using the same data to correlate what is happening.

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it_user779130 - PeerSpot reviewer
Manager Network Operations at a energy/utilities company with 10,001+ employees

The one thing it has helped us with, we're not in a completely predictive state at this point. Everybody wants to get to predictive now - analytics - and be able to stop the problems before they happen. What I will say is that we have been able to get a little bit better at seeing more things in real time and more just in time, so we're less reactionary.

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it_user635463 - PeerSpot reviewer
Manager at a insurance company with 10,001+ employees

From a business standpoint, it's hard to quantify. It's been used in the capacity planning process, as far as our network infrastructure goes. We've been able to utilize data that's been collected by the tool to more accurately predict usages.

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BH
Information Technology System Administrator at Jack Henry and associats

It makes things faster when we have our network operations center. They can look at their dashboards that we've created for them, and they can see problems immediately. We can catch a problem before it really starts impacting the customer. It enables our network engineers to look deeper into the source of the problem after alerts are raised. So it's quick, it's fast, and it gets things done. We can get past a problem before it becomes a real problem.

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it_user778722 - PeerSpot reviewer
Supervisor Of Event Management And Monitoring at a insurance company with 1,001-5,000 employees

Since the implementation of the tool, it has cut down on probably 60% of our outages and letting us know what is going on. That little component has created significant improvement for us that we were able to put in place. 

There is another component of the tool called Network Flow Analysis. It gives us the ability to troubleshoot issues which do not appear right away. It was actually an added benefit to the tool for us.

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it_user489675 - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees

The first-line operators, who are sitting in front of the monitoring consoles can easily see if a problem is related to a customer location or to the complete customer network. It's very easy to see because you have the top-20 views of metrics. It can highlight where the problem is. It's very easy for them to see.

Also, the capability where not only the traditional SNMP information is captured but also the netflow data; who is consuming the data on the WAN, and voice-related information, is helpful. The voice quality makes it very easy for first- and second-line operators to see where the issue is, and who is impacted.

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it_user779190 - PeerSpot reviewer
Team Lead at a insurance company with 10,001+ employees

When devices are having performance issues, it proactively build dashboards, which allow us to go and do health checks, and resolve problems before they become an issue.

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it_user760713 - PeerSpot reviewer
Infrastructure Services Engineer Sr, Enterprise Network at a insurance company

In the past we've had multiple monitoring tools and products being used simultaneously. The goal of the product - and we're still working on eliminating some of the overlap that the other products have - is to allow us to have a single monitoring system, or as close to a single monitoring system as possible on network performance. That way, the network engineers don't have so many places to look for performance data. Prior to using the CA tool suite, we probably had - and I would hate to say this - but we probably had a hundred monitoring tools.

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it_user760713 - PeerSpot reviewer
Infrastructure Services Engineer Sr, Enterprise Network at a insurance company

The network teams have transitioned to becoming proactive in responding to network performance issues, rather than being just reactive to outages.

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it_user558384 - PeerSpot reviewer
Network Manager at a tech services company with 1,001-5,000 employees

Utilizing the capacity/performance data alongside the flow we are able to quickly determine the root cause of impact. This allows us to reduce mean time to resolution on network impacting events due to capacity/performance.

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it_user599460 - PeerSpot reviewer
Technology Architect Consultant at a comms service provider with 10,001+ employees

Mainly as an MSP configuration, the multi-tenant model helps us to segment the customer and users, as well as providing our operation the capability to oversee all tenants.

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it_user351330 - PeerSpot reviewer
Network Engineer at a financial services firm with 1,001-5,000 employees

It allows us to see historical data that shows what type of traffic is going across the circuit. When we have capacity issues, we can isolate those issue and we can block when we get high traffic.

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DB
Network Specialist at a government with 5,001-10,000 employees

One of the ways this product has improved things would be disk space. Since it is monitoring a lot of our infrastructure, I can get it to run a report showing, for instance, what root drives are in the critical range in terms of being full, like 90 percent full, and disseminate that information to the other areas of the organization. I can let them know that there is not a problem now, but there will be in the near future and that if you run out of drive on your root drive for your OS, bad things happen. It's not a pretty picture, when that kind of thing happens, to recover from. Running that report showing which servers and file systems are almost to the critical level is a good, proactive use.

Also, the ability to very quickly and graphically navigate around, being able to zoom in to a timeframe, apply it to all the other panels - things of that nature - are all very intuitive. When I give someone access to the system, the learning curve is pretty short and they very quickly start to discover how easily, with a few clicks, they can get to what they're looking at and understand how the system works with minimal effort, unlike some other systems where you would need some training to know what you're looking at.

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MD
ITSM consultant at a tech services company with 10,001+ employees

The CA Performance Management solution wasn't suitable for our small company and it was not easy to install. The requirements you need to install it are really high and many customers are complaining about it. After using it for a while, we've decided not to continue using it and moved to a different solution.

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it_user850410 - PeerSpot reviewer
Consultant at a tech vendor with 11-50 employees

We used eHealth beforehand, so the improvement was mainly within the GUI.

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it_user797961 - PeerSpot reviewer
Distinguished Engineer at a tech vendor with 10,001+ employees

The benefit is bringing all the performance-related data and gathering of our environment with the customer's environment together. Therefore, we can analyze it over all the tenants and the tenants can also analyze the performance data by themselves.

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it_user674322 - PeerSpot reviewer
Consultant Engineer at a healthcare company with 10,001+ employees

It gives multiple groups the ability to view dashboards and quickly obtain data about historical performance of network gear, with near real-time data.

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it_user638685 - PeerSpot reviewer
Consultant

CA PM is able to monitor more equipment, or only specific requirements, as necessary.

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it_user629940 - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees

It provides metrics to users.

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Buyer's Guide
DX Performance Management
March 2024
Learn what your peers think about DX Performance Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.