DX Performance Management Archived Reviews (More than two years old)

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Real User
Network Specialist
Jul 23 2018

What is most valuable?

The metrics that it's able to track and that it's able to trend, Keep in mind, because we have not updated, it's to the point where I've got to build a complete separate system with the latest… more »

How has it helped my organization?

One of the ways this product has improved things would be disk space. Since it is monitoring a lot of our infrastructure, I can get it to run a report showing, for instance, what root drives are in… more »

What needs improvement?

This may be available by now but for server space, when it comes to the disk file system, I'd like to see that graphically represented, or the trend, rather than what I'm seeing now. I don't know what… more »

What's my experience with pricing, setup cost, and licensing?

I believe the product's pricing is a good value at this point. We're currently trying to internally evaluate everything that we use. It's moot in that it falls under the same umbrella that Spectrum… more »

Which solution did I use previously and why did I switch?

We did not have anything previously, except maybe something along the lines of the free MRTG. But previous to that, we were on a Unix-based system. The biggest thing is trying to tie them all into a… more »

What other advice do I have?

I would give Performance Management an eight out of 10, and I might even move that to a nine after I've had a chance to upgrade it to the two or more years' worth of features that have probably been… more »
Reseller
Consultant at a tech vendor with 11-50 employees
Apr 05 2018

What is most valuable?

* Dashboards - They look nice and fancy and are pretty impressive. * Alerting - This helps the admin save time. It's not only interesting to know if routers and switches are up or down at the moment, but also when a specific interface is… more »

How has it helped my organization?

We used eHealth beforehand, so the improvement was mainly within the GUI.

What needs improvement?

The quantity of views which are tied to specific metric families is too high. Also, the problem is the view doesn't tell you which metric family it uses, so you don't know why you don't see data.

Which solution did I use previously and why did I switch?

Yes, CA eHealth. We switched because eHealth went EOL.

What other advice do I have?

My advice would be start today. The tool is great and is pretty flexible, also for integration in other tools using OpenAPI. I rate it at nine out of 10. It's pretty good in doing the things needed, but there are some small pitfalls which… more »
Real User
Global Network Operations | Infrastructure Services at a healthcare company with 1,001-5,000 employees
Feb 06 2018

What is most valuable?

The most valuable of CA Performance Management is consolidated network infrastructure monitoring and reporting.

What needs improvement?

For CA PM, there should be a way of easily migrating the reports coming from eHealth going to CA Performance Center, since CA PC is replacing eHealth.

What's my experience with pricing, setup cost, and licensing?

I do not handle the pricing, but they should provide more scalable licensing for the product.

Which solution did I use previously and why did I switch?

We haven’t used a different solution.

What other advice do I have?

You need to have a CA support representative on the call during implementation and upgrade to eliminate issues.

Which other solutions did I evaluate?

Since I inherited CA products in this job, choosing CA PM was the first choice for compatibility.
Real User
Distinguished Engineer at a tech vendor with 10,001+ employees
Feb 06 2018

What is most valuable?

It is the gathering of the whole performance data in our environment and our network environment, for us and our customers. Also, a multi-tendency insight, SCN, and Cisco ACI implementation, which we need very urgently.

How has it helped my organization?

The benefit is bringing all the performance-related data and gathering of our environment with the customer's environment together. Therefore, we can analyze it over all the tenants and the tenants can also analyze the performance data by… more »

What needs improvement?

What we want to see: * More integration inside of Spectrum and integration of role-based access. * Our admins must be able, not only, to analyze the data, but combine the data. * Admins must be in a role-based administration feature. * That… more »

What other advice do I have?

I would say a seven to eight out of 10, because it needs role-based administration. They ceased integrations. That is why I say a seven to eight.

Which other solutions did I evaluate?

On our side, it depends on the customers' needs. We test on one customer to be honest, as a solution. However, we are thinking pricing, scaling, and so on. Also, to use PM for all other customers.
Real User
Senior Network Engineer at Jack Henry & Associates
Feb 02 2018

What is most valuable?

Probably the most valuable feature is the integration that the tool provides for us. We're able to present data from multiple back-end collection sources into a single dashboard for the users. So they don't have to go to multiple locations to get data about a particular item, or device.

Which solution did I use previously and why did I switch?

Previously we were using multiple products, multiple individual point solutions, and it was getting to the point where it was really difficult to maintain every one of those individual products. That's the reason we looked at Performance Management, because it gave us one location, one place to do all of group administration, and to build dashboards, and device administration, inventory counts… more »

What other advice do I have?

At this point I would give it an eight out of 10, but that's only because I know of a lot of really cool new stuff that's coming down the line, that's not available yet. So that number is subject to change.
Consultant
Consultant Engineer at a healthcare company with 10,001+ employees
Jan 31 2018

What is most valuable?

Historical data, to help with trending and capacity planning. The dashboards are easy to use and can be viewed on any web browser.

How has it helped my organization?

It gives multiple groups the ability to view dashboards and quickly obtain data about historical performance of network gear, with near real-time data.

What needs improvement?

Product has issue collecting IP SLA data.

What's my experience with pricing, setup cost, and licensing?

Do your homework and know how many devices you will be managing out of the gate. Be sure to project what your growth will be each year.

Which solution did I use previously and why did I switch?

Previously we used eHealth which is a CA-owned product. We moved because they are phasing out eHealth.

What other advice do I have?

I think the product has matured a lot, and I’m impressed with CA when I hear about new features. The product continues to improve and the future is looking bright.
Real User
Infrastructure Services Engineer Sr, Enterprise Network at a insurance company
Jan 31 2018

What is most valuable?

CA PM is the single pane of glass, providing consolidated views for all of the CA tool sets, for viewing all reports.

How has it helped my organization?

The network teams have transitioned to becoming proactive in responding to network performance issues, rather than being just reactive to outages.

What needs improvement?

CA PM Business Hours Filtering: I understand that all monitoring systems have defects. The Business Hours Filtering does not always function properly. Sometimes, when… more »

What's my experience with pricing, setup cost, and licensing?

I have no experiencing with pricing.

Which solution did I use previously and why did I switch?

NetQoS was acquired by CA.

What other advice do I have?

Instrumentation could take some time, depending how much reporting customization you plan to employ.

Which other solutions did I evaluate?

Netcool, Solarwinds.
Vendor
Senior Systems Engineer
Jan 31 2018

What is most valuable?

It is very easy to add devices; just be aware that it requires SNMP to be enabled. It is very easy to use because most of the administrative tasks through the UI are documented. If I have any doubt, I can just go to the CS support. In the UI itself, you have a lot of helpful information on each… more »

What needs improvement?

It would be helpful if CA provided online training for its customers. Whenever a release happens, the latest version, we have meetings with CA meeting and they explain the latest features and enhancements, which is really helpful. But then I'm training my internal support on our tool, if there were… more »

Which solution did I use previously and why did I switch?

I wasn't involved in any decision on that. But it's all based on management's decision.

What other advice do I have?

If I were to talk to others who are considering this product, I would explain the features, that it's easy to use, and its scalability, stability, and about the capacity it has. I would also tell them that CA is upgrading the versions to stay current in the market, that is done very frequently… more »
Real User
Manager Network Operations at a energy/utilities company with 10,001+ employees
Dec 27 2017

What is most valuable?

The out-of-the-box dashboards, in terms of being able to visualize performance data in ways that we haven't in the past. As opposed to lines of threshold alerts or indications of degradation, we're… more »

How has it helped my organization?

The one thing it has helped us with, we're not in a completely predictive state at this point. Everybody wants to get to predictive now - analytics - and be able to stop the problems before they… more »

What needs improvement?

I'm still working on consuming all the features that I have today, so ask me this again in a year. I would say right now, we're in the midst of adaptation and adoption with this tool, so everyday it… more »

Which solution did I use previously and why did I switch?

Lifecycle came into that. We had an old tool. It was either refresh and get new hardware, update to the current version, or look at alternatives, and other solutions that were in the market. So we… more »

What other advice do I have?

In terms of criteria when selecting a vendor, for us, one of the most important is our partnership and their strategic outlook. A tool's a tool. You can buy a hammer that looks like a little different… more »

Which other solutions did I evaluate?

There were several.We had the IBM product, we had SolarWinds, and we had CA in our environment as well. So we evaluated all of these tools relative to the requirements from our 24/7 operations and for… more »
Jeremiah Dinardo
Real User
Network Engineer at Wells Fargo
Dec 27 2017

What is most valuable?

The integration with NetFlow, the NFA solution, so we can have our flow forensics paired with the SNMP polling performance metrics on the same page. Everybody throws around single pane of glass, but… more »

How has it helped my organization?

It saves time having it all on one place, so you do not have to jump around from different tools and try to merge the data. It is already done for you. It does not really affect how the company… more »

What needs improvement?

* Global synchronization errors. Sometimes it just does not finish in time due to the load. * When it goes through discovery, or whatever it is doing on the back-end that slows it down, sometimes we… more »

What's my experience with pricing, setup cost, and licensing?

We were looking at other vendors in the marketplace for NetFlow, and CA just beat everybody else in price, cost, and the size to implement. The infrastructure investment that you have to put into… more »

What other advice do I have?

Most important criteria when selecting a vendor: For Wells Fargo, it is being able to handle the size and scalability. Most vendors out there cannot for large enterprises, because we are pretty much a… more »

Which other solutions did I evaluate?

We looked at InfoVista. We already have InfoVista at the bank, so we looked at them, but their solution just was not viable for us.
Real User
Supervisor Of Event Management And Monitoring at a insurance company with 1,001-5,000 employees
Dec 27 2017

What is most valuable?

Its ability to probe the POLAR Network and tell us about a device. That is the most valuable. It is important we are able to alert based on what we find. It has become useful, because we can interact it with another tool, like Splunk, to… more »

How has it helped my organization?

Since the implementation of the tool, it has cut down on probably 60% of our outages and letting us know what is going on. That little component has created significant improvement for us that we were able to put in place. There is another… more »

What needs improvement?

Since the direction is more cloud-oriented, I would like to see what modules or functions they are putting out there to say, "Hey, this is what we are doing to monitor your cloud or help monitor that issue." As we move more towards the… more »

What other advice do I have?

Kick the tires and get under the hood. Provide your use cases upfront, and tell them exactly what you need. Once you do that, it is fine. They will provide you with what you want, and meet your criteria. Lay out everything that you need… more »

Which other solutions did I evaluate?

We looked at SolarWinds. We looked Riverbed. I think we just looked at CA. We did not go looking at a lot of them. CA also came to us, because we had someone working on the other side to say, "Hey, we already had them in-house, take a look… more »
Real User
Team Lead at a insurance company with 10,001+ employees
Dec 27 2017

What is most valuable?

The ability to quickly do drag and drop customized reports for dashboards.

How has it helped my organization?

When devices are having performance issues, it proactively build dashboards, which allow us to go and do health checks, and resolve problems before they become an issue.

What needs improvement?

I would like to see open integration with tools like Splunk, ExtraHop, and NetMRI. There are some areas in the technology right now, like with VMs, where we are lacking with our abilities to get inside the VM to monitor traffic within the machine.

What other advice do I have?

Have an open mind. Look at what it can do for your folks. How fast and how easy it is for them to learn to navigate through the dashboards, and what you can do with the dashboards.
Real User
Infrastructure Services Engineer Sr, Enterprise Network at a insurance company
Nov 06 2017

What is most valuable?

The integration to the other products that we use: NFA, we use ADA, we use Spectrum; and CAPM integrates all those into a single pane of glass, for performance. CAPC is good for developing reports… more »

How has it helped my organization?

In the past we've had multiple monitoring tools and products being used simultaneously. The goal of the product - and we're still working on eliminating some of the overlap that the other products… more »

What needs improvement?

Some of the individual report views, the way some of the columns sort, there's room for improvement in giving us more flexibility in being able to sort reports based, for example, on what columns the… more »

Which solution did I use previously and why did I switch?

We switched because there were multiple other solutions, and we were already using CA Spectrum, so the natural progression was to go to CA and use their performance management tool, also known as… more »

What other advice do I have?

On the positive, if you can rely on the out-of-the-box reports, it should be a fairly straightforward deployment. If you're looking at instrumenting your own views and stuff, it gets more complex the… more »

Which other solutions did I evaluate?

I was not on board at the time that they were doing of the selection of this tool set, with Anthem. I'm aware that they were also looking at NetCool as another option, and I am not sure why CA was… more »
Vendor
Consultant
Apr 30 2017

What is most valuable?

The auto-certification is valuable to us. It reduces the time consumed to certify a new device, as in the past with CA eHealth.

How has it helped my organization?

CA PM is able to monitor more equipment, or only specific requirements, as necessary.

What needs improvement?

The database should have higher availability in case of an incident.

What's my experience with pricing, setup cost, and licensing?

CA's support is 24/7 during the entire year and the tools are guaranteed.

Which solution did I use previously and why did I switch?

Previously, we used CA eHealth, which was changed to CA PM.

What other advice do I have?

It's a solution which is highly recommended. It will meet and exceed your expectations.

Which other solutions did I evaluate?

We looked at some open code tools. However, they don't have any support or guarantees like CA.
Vendor
Manager at a insurance company with 10,001+ employees
Apr 30 2017

What is most valuable?

It's a pretty complex product. There are a lot of parts to it. The biggest selling point is putting the power of creating dashboards and reports into end users' hands… more »

How has it helped my organization?

From a business standpoint, it's hard to quantify. It's been used in the capacity planning process, as far as our network infrastructure goes. We've been able to utilize… more »

What needs improvement?

The one area where I think it could be improved is the reporting capability. The dashboard features are very function rich, but the reporting feature is probably not as… more »

What's my experience with pricing, setup cost, and licensing?

I wouldn't say it's too expensive. I'd say it's comparable to what you're going to find in the marketplace. You have to make sure you have an accurate count of the number… more »

Which solution did I use previously and why did I switch?

We were using a different CA solution. Specifically, we were using a product called eHealth. The reason why we migrated was a recommendation from CA. Their focus was going… more »

What other advice do I have?

I would definitely take advantage of the training that CA offers. Certainly take that training, just prior to, or just after you've done the installation. That will put… more »

Which other solutions did I evaluate?

We evaluated other options in the past when we selected eHealth. We did a full evaluation and we went with the CA solution. After we had only been on it for two or three… more »
Vendor
Technology Architect Consultant at a comms service provider with 10,001+ employees
Apr 05 2017

What is most valuable?

* Multi-tenant platform * User-configurable roles & permissions with granularity * Dashboard-oriented * Easy enough to customize

How has it helped my organization?

Mainly as an MSP configuration, the multi-tenant model helps us to segment the customer and users, as well as providing our operation the capability to oversee all tenants.

What needs improvement?

Today, tenants are bound to a data collector which requires a lot of networking and resources to configure. In the context of the multi-service provider and the need to have customer segmentation… more »

Which solution did I use previously and why did I switch?

We were previously using eHealth and APG.

What other advice do I have?

This is coming along; great progress. The "3 series" looks promising.

Which other solutions did I evaluate?

Before choosing we also evaluated SevONE, APG, and InfoVista.
Consultant
Network Manager at a tech services company with 1,001-5,000 employees
Mar 27 2017

What is most valuable?

The most valuable features to date are the alerts, reports, and integration with other CA products: * The alerting feature allows us to quickly identify and begin… more »

How has it helped my organization?

Utilizing the capacity/performance data alongside the flow we are able to quickly determine the root cause of impact. This allows us to reduce mean time to resolution on… more »

What needs improvement?

There is always room for improvement, which CA continues to do based upon community feedback. One of the greatest challenges we have encountered are the polling cycles. We… more »

What's my experience with pricing, setup cost, and licensing?

Regarding pricing and licensing, keep in mind that bundling will provide the best value. As a result, doing your best to anticipate growth and future needs may save you… more »

Which solution did I use previously and why did I switch?

Our prior solution was dated and in need of refresh. We switched to the CA solution after going through a proof of concept and rating it against two other competitors.

What other advice do I have?

Take advantage of the professional services and leverage your solution experts from CA. They will help you define the right solution keeping in mind current utilization… more »

Which other solutions did I evaluate?

We did evaluate two competing options from HPE and Alcatel Lucent.
Vendor
Consultant at a comms service provider with 1,001-5,000 employees
Mar 26 2017

What is most valuable?

It is easy to use, and the performance metrics are helping us to know our network better.

How has it helped my organization?

It provides metrics to users.

What needs improvement?

The certificates are not complete. CA needs to provide more support for the product through certificates. They need to discuss this with their product team. Certs are the… more »

What's my experience with pricing, setup cost, and licensing?

The price is too expensive.

Which solution did I use previously and why did I switch?

We always use CA.

What other advice do I have?

It is important to know what you need.

Which other solutions did I evaluate?

We looked at other solutions such as IBM, HPE, etc.
Vendor
Lead Network Performance Engineer at a retailer with 10,001+ employees
Dec 20 2016

What is most valuable?

The benefit is having the one-stop shop where we can integrate all of our CA products into one dashboard. They can use that one dashboard as a portal to click around to wherever they need to go. The dashboard integrates our data from… more »

How has it helped my organization?

It has improved efficiency because now there is the one-stop shop where you can view all your data, instead of needing to click around in four different tools. Everybody's looking at the same data. You don't have people using their own… more »

What needs improvement?

I would like to see it integrated with UIM. That is the one tool that is not in there. Then I would like to see log analytics, which I know are coming; but are still not included.

What other advice do I have?

It is a good product that will meet their needs.

Which other solutions did I evaluate?

Currently we have an issue where, if the store goes down, we get 20 tickets spread across different tools. We knew we needed to scale it back to only one actionable item. We needed to use one tool that would encompass everything and scale… more »
Bradley Hampton
Real User
Information Technology System Administrator at Jack Henry and associats
Dec 01 2016

What is most valuable?

It allows us to have a quick, upfront view of our multiple data centers. We have multiple connections to hundreds of customers; and it provides us with a quick dashboard look at issues we might be having; bottlenecks we might be having; and things that might go wrong in our network without us… more »

How has it helped my organization?

It makes things faster when we have our network operations center. They can look at their dashboards that we've created for them, and they can see problems immediately. We can catch a problem before it really starts impacting the customer. It enables our network engineers to look deeper into the… more »

What needs improvement?

What's missing is stuff that they're already putting on the roadmap: the quick dashboards that they're building; the ability to create dashboard quickly; for example, with ADA and NFA, has been pretty amazing. They are starting to support additional products and every time we come out here, and… more »

What other advice do I have?

Get CA involved up front. Let them help you. CA has done this for years. Let them help you with the things that you might not even realize that you don't know. Let them help implement it with you because they're going to know some of the bumps and hassles and pitfalls that are out there. That's what… more »
Vendor
Network Engineer at a financial services firm with 1,001-5,000 employees
Dec 10 2015

What is most valuable?

The most valuable feature to us is that it provides us with NetFlow data, which is essential to our business.

How has it helped my organization?

It allows us to see historical data that shows what type of traffic is going across the circuit. When we have capacity issues, we can isolate those issue and we can block when we get high traffic.

What needs improvement?

There are some issues. We started supporting UTA and began to see both major and minor problems. We're able to get support for these problems, though.

Which solution did I use previously and why did I switch?

We had InfoVista when NetFlow was an emerging technology. CA really stood out and that’s why we brought them in.

What other advice do I have?

Not too many companies would implement this. If you're a large organization, make sure you staff correctly. It’s a large application and you need a group of people who know Linux and NetFlow. Have the right skill sets.

What is DX Performance Management?

CA Performance Management is a comprehensive and highly scalable network performance monitoring and analytics platform. It was built to meet the unique demands of big data and modern networks architectures, including highly dynamic and complex hybrid cloud and software-defined networks (SDN).

The platform is design to reduce complexity inherent in modern networks built across numerous technology stacks through advanced network performance monitoring and relationship mapping for improved operational assurance.

Combined with CA Virtual Network Assurance, the platform extends operator visibility through advanced discovery and network performance monitoring of highly sensitive cloud and multi-layered SDN networks and service chains.

Also known as
CA Performance Management
DX Performance Management customers

Jack Henry & Assoc, Target, CenturyLink, Bell Canada, BrightHouse Networks, Telus, Unisys, Verizon, Southern California Edison, GEICO, Fidelity Investments, Wells Fargo, American Family Insurance Group, Deutsche Telekom AG