The most valuable feature of the solution depends on a few factors. Sometimes if a user is working with, for example, Norton systems, and uses the consoles or monitoring desk ports, if they work with the system feed, they can present a… more»
What needs improvement?
It depends on the contract a user holds with the company, but technical support could be improved. We work with a vendor of Micro Focus. If you need support for the OBi or BBD, you might be able to use R&D. If we need something we call R&D… more»
What's my experience with pricing, setup cost, and licensing?
The pricing may be a bit high for smaller customers. If a customer doesn't have more than 2,000 users, they might prefer to go with an open-source option, which won't cost much, if anything. Smaller companies can find a lot of other… more»
Which solution did I use previously and why did I switch?
We've previously used a variety of other solutions. We've worked with CA, Nagios Spectrum, Unicenter (which is the older version of Nagios), and Tivoli. Most customers have been on or are on Tivoli as well.
What other advice do I have?
We're partners with Micro Focus as well as Microsoft and BMC and we're based in Isreal. We use the on-premises deployment model. We don't use the cloud deployment model. A lot of the systems are not on the cloud yet. We also internally… more»