The Global Collections are what I found to be most valuable. With the Global Collections, you're able to organize and categorize devices into "folders," or functional groups and categories, so that it doesn't matter which SpectroSERVER those devices are on.
IT Architect at a comms service provider with 10,001+ employees
Feb 24, 2020
We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization.
Communication Systems Analyst at a healthcare company with 10,001+ employees
Nov 26, 2017
The monitoring just comes to us: "Oh, there's something wrong with that machine." It tells us. There are some 50,000 machines or so, all doing different things. And if they go down we hear about it.
Senior Network Analyst at a transportation company with 201-500 employees
May 31, 2021
The containerization of different objects was very helpful in building an org structure. Being able to separately manage your MSP clients with separate visibility was also helpful.
It doesn't really allow for multi-tenancy. If you're an ISP or an MSP and you want to use this tool to provide these types of fault management services to your customers, you would need a separate SpectroSERVER for each customer...
Senior Network Analyst at a transportation company with 201-500 employees
May 31, 2021
For my use case, incident coordination was an area of improvement. The internal software engine for coordinating outages could use improvement because sometimes, we used to get false alerts for unrelated devices. They did a really good job of trying to make sure that you got one major alert and any of the subsequent devices downstream were just additions to that, but occasionally, the engine wouldn't properly catch the right things, and we used to get a flood of alerts.
IT Manager at a manufacturing company with 10,001+ employees
Nov 26, 2017
I would like to see CA move Spectrum, Performance Manager, and some of their other tools moved to a SaaS based model. You see a lot of other manufacturers which are moving toward SaaS based models.