Dynatrace Customer Service and Technical Support

ITspe9886
IT Specialist at a government with 10,001+ employees
On a scale of one to ten, my experience working with the AppDynamics onsite people and offsite support is maybe a five. I feel that they don't want to take responsibility for the areas that AppDynamics is lacking in. When things don't work in which they were sold, then they want to tell us that it is our environment more than their application not functioning correctly. Whenever we had issues with Dynatrace, you could get Dynatrace support on the phone, and they were all over it. They would get into our machines, then take screenshots or look at the performance of the systems while it was running. They wrote custom patches to help us resolve issues that we had. I would rate the support that we receive from Dynatrace as a ten out of ten. View full review »
A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better, and you sometimes get direct answers from the teams that are implementing the functionality. View full review »
Ruan Van Staden
Academic application support with 1,001-5,000 employees
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful. If it's a problem that we cannot figure out over the phone, they will make an appointment. They will come to our site. It's all part of the support contract, and there is no extra charges for it, which is good. View full review »
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,925 professionals have used our research since 2012.
Chris Green
Technical Lead at Royal Caribbean
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether it is something with an agent or management servers. View full review »
Gary Frank
CIO FNB Business Lending at FNB Business Lending
Our experience was very good. Online help via in-app chat was very helpful. Excellent webinar and online training was provided. View full review »
Gregor Liddell
Dynatrace Technical Consultant at a tech services company with 51-200 employees
The technical support is good. View full review »
ITspe9886
IT Specialist at a government with 10,001+ employees
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the right person automatically. For the most difficult answers, the most I have to wait is about three days and the answers have been relevant. View full review »
SrQA656894
Senior QA Analyst at Autodesk
I have only heard positive reviews. View full review »
DevopsCo6663
DevOps Consultant at a tech services company with 201-500 employees
I have not used the technical support. View full review »
Technolo4a4f
Technology Lead at a marketing services firm with 1,001-5,000 employees
I have never had any issues, so I haven't had to contact them. View full review »
Abhiram Gandhe
Principal Architect at a leisure / travel company with 10,001+ employees
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have been happy with the service. View full review »
Chin Yan Keat
Product Manager at a financial services firm with 201-500 employees
Currently, we get the vendor support directly. Their support is adequate. View full review »
Technica9689
Technical Manager at a tech services company with 10,001+ employees
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are always in touch with us. View full review »
Rohit Ray
Software Test Engineer at Enova International
The technical support is readily available. View full review »
Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support. View full review »
ManagerO54e5
Manager of DevOps at a hospitality company with 1,001-5,000 employees
The technical support is excellent. View full review »
Alex Bielecki
Cloud Practice Specialist at a tech services company with 201-500 employees
I am a partner, so I know people in technical support who I can contact. View full review »
reviewer1098582
TitleICT management division director with 501-1,000 employees
Exceptional. Very quick replies (sometimes in the order of minutes), very professional. View full review »
Leo Yu
Development Architect at SAP Canada
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an administrator. View full review »
ReviewerWL150
System Integrator with 10,001+ employees
We have not needed tech support. View full review »
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,925 professionals have used our research since 2012.