Dynatrace Pricing
BP
Barry Pieper
Manager, Performance Engineering at Medica Health Plans
We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money.
They have the OneAgent which you buy and install. You can run that in infrastructure-only mode and pay less. The cost is a bit funny, it's calculated based on the memory size of the server you put it on. Sixteen gigabytes of memory, for instance, is one host unit and a host unit costs you, say, $1,000. (I don't recall what the actual cost is, I'd have to look at our contract). There's a switch they've added for infrastructure-only mode, which will cut that cost to about one-sixth or one-seventh of the cost of a full host agent. You won't get the deep-dive response time metrics, but you'll get the infrastructure stuff, which sometimes is all you want.
In addition to the host agent fee, which was the first thing I bought, based on the memory size of the server, the other is in metrics that we collect through the ActiveGate plugins. They charge you per metric.
So the three principle things they charge you for are OneAgent, how many metrics you collect through the ActiveGate, and digital experience monitoring units, or DEM units. Those are basically the cost of the synthetic things, per test. Those things are quite reasonable in cost. The biggest cost is the OneAgent.
The cost to get us up, my first allocation, was under $100,000. My first PO was for about $60,000 and it covered almost our whole production HealthRules environment. We started out with 40 host units and we've grown to 200-plus, and we're a small place. Down the street is a health-related business and I think they have 20,000 host units.
View full review »MA
Michael Akers
Monitoring Services Manager at Vitality Corporate Services Limited
The pricing and licensing are fairly competitive.
View full review »RM
reviewer1352679
IT Technical Architect at a insurance company with 5,001-10,000 employees
It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product.
View full review »Buyer's Guide
Dynatrace
March 2024
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
The solution is not cheap.
View full review »MK
Mark Kaplan
Senior Director IT at BARBRI Inc.
Dynatrace is not the cheapest product out there and it's not the most expensive product out there. In our business, you get what you pay for.
Dynatrace has a place for everybody. How you use it and what your budgetary limitations are will dictate what you do with it. But it's within everybody's reach. If you're a small organization and you have a large infrastructure, you may not be able to monitor the whole thing. You may have to pick and choose what you want to monitor, and you have the ability to do so. Your available funds are going to dictate that.
The only additional costs that I incur are for additional log storage space, which is like $100 a year.
View full review »Dynatrace is expensive, but it offers good value for the money. I would rate the pricing a seven out of ten, with one being cheap, and ten being expensive. It is not cheap; it could always be cheaper.
The license has recently changed to a yearly subscription model. So, it's an annual subscription. We pay even more to have an engineer as part of our team for two days a week. It incurs an additional cost.
View full review »DH
Donald Hall
Manager, Ecommerce Support at a retailer with 1,001-5,000 employees
The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect.
View full review »SK
reviewer1469784
Senior Manager at a financial services firm with 10,001+ employees
The pricing is a bit on the higher end and more expensive than AppDynamics.
When we compared the solution with other APM tools, we found that its features and uniqueness balance out the price well.
Pricing is rated a six out of ten.
View full review »RS
reviewer1286100
Managing Enterprise Architect Individual Contributor at a tech vendor with 10,001+ employees
I am not aware of the licensing fees.
View full review »KM
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Whatever your budget is, you can manage Dynatrace and get value out of it, but you need to manage it to what your needs are. That's the one thing we found. We did not budget the right amount to begin with. It has cost us more in the long run than if we would have been able to negotiate it upfront. But we didn't really know what we didn't know until we'd been using Dynatrace for awhile.
Your ability to catch your Session Replay is based on the number of what they call DEM units, digital experience monitoring units. That's where we were short to begin with. There is an additional expense to determining not just the platform subscription but also the number of hosts units that you want to run and the number of DEM units that you need to be able to capture all of the user experiences that you want. In our case, we wanted the ability to capture 100 percent. Maybe in another business someone would only be worried about capturing a sampling of the traffic.
View full review »GF
Gary Frank
CIO FNB Business Lending at First Rand Bank Ltd.
It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required.
View full review »My impression is that their pricing plan is moderate.
View full review »SA
reviewer1258731
Solutions director at a tech services company with 51-200 employees
Dynatrace is usually paid on a yearly basis. You can also have an upfront three-year contract and pay each year, and you will have better pricing. Pricing is always dependent on the industry and the region. Since we are in Turkey, we have a very big push from customers for the discount levels. It always depends on the customer and their project situation.
There are additional costs to the standard licensing fees. If it's a SaaS-based approach, then all the platform cost is included. But if it's on-prem, you have some additional costs. Their pricing structure is a little different if you are using it on-prem without Mission Control.
I would rate them 4 out of 5 for pricing.
View full review »AC
AndreCosta
Data Engineer Manager at Creditas
The pricing could be less expensive, although I do see the value of the solution and its feature sets. However, with more flexibility in terms of licensing, the solution could be more attractive to more customers.
View full review »RF
reviewer1367220
Senior Product Manager at a computer software company with 1,001-5,000 employees
Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective.
There are additional Professional Services costs which ensure the solution is configured with meaningful names so you're getting the most money for your investment.
View full review »I have no information on the cost of Dynatrace.
View full review »SD
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor with 10,001+ employees
A different team handles the licensing for Dynatrace.
View full review »RM
Richard Mitchell
DevOps Leader at a legal firm with 501-1,000 employees
Dynatrace's pricing for their consumption units is rather arcane compared to some of the other tools, thus making forward-looking calculations based on capacity planning quite hard. This is because you have to do your capacity planning, work out what that would mean in real terms, then translate that into Dynatrace terms and try to ensure you have enough Davis units, synthetics units, DEM units, and host units.
Catching those and making sure you've got them all right for anything up to a year in advance is quite hard. This means that its ability to scale and continue to work is fine but predicting the correct number of various units to purchase is much harder.
The premium support package is available for an additional charge.
View full review »The cost model for developers, et cetera, is too expensive. It's not very affordable for small companies.
View full review »SS
reviewer1740150
Software Systems Analyst at a manufacturing company with 10,001+ employees
We purchased a subscription for one year and it is an expensive solution for a large enterprise like ours.
TR
reviewer1360584
Works at a financial services firm with 51-200 employees
It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go.
It was about $200,000. Given our small footprint back then, it was not a huge cost. On a day to day level, I can show that it is actually paying us back for multiple reasons. But for the sake of it I’d say about $500.
View full review »JL
Julius Loman
Senior consultant at a computer software company with 201-500 employees
Its licensing is complicated or not transparent.
View full review »JB
reviewer1610259
Software Developer at a government with 1,001-5,000 employees
The solution is a SaaS. If we were to stop paying the subscription entirely, the service would end shortly afterward, based on the contractual arrangements we have with them. Assuming we were not to renew our contract, the facility would just go away.
I was not a party to the actual license negotiations or costings. I can't fully answer to the exact cost, to any degree of certainty, other than to say it's not a free product. It's a business. I believe that we have been getting value for money. We do have to watch how we use it. We have to watch that the costs are not substantial. We do restrict where it's actually deployed and how it's deployed. That's part of our management strategy and that's kind of informed by a budget. That said, I'm not aware of the actual budget numbers.
View full review »TS
Tjeerd Saijoen
CEO at Rufusforyou
The pricing is a concern because the price of Dynatrace depends on how much memory is in a system. Our customers have systems with over 300 84 gigabytes of memory. In addition, you have to pay the head price, too.
View full review »Just go with Dynatrace. Just start with Dynatrace. Do not go into AppMon. Start with Dynatrace, because AppMon is going to give you so much extra stuff that 99% of your user base will not need it, including yourself.
You don't need AppMon. I am a hardcore AppMon guy and I am still saying this. It is a lot nicer to be able to start with the Dynatrace solution, be able to script everything, and start integrating the new thing than it is to try to do the old tool set.
I would like to see them improve on their licensing and the cost. It's been a challenge for us because the way they have it broken out right now, you have to buy it by units. It's hard for us to know where to put those units because our company is broken up into all these different business units, so it's been challenging in that sense. I just would like to see them improve that model a little bit.
AS
reviewer1497948
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm with 10,001+ employees
Financially, Dynatrace was a lot more expensive than AppDynamics.
Our business case wouldn't resolve, which is why we decided to renew the licenses with AppDynamics.
Dynatrace should reduce their pricing. It should be cheaper.
We are no longer using Dynatrace because it was too expensive.
View full review »I don't think the limitations are technical at this point, honestly. My limitations are more to do - and maybe it's because of the nature of the job I have - but they have to do with pricing. It's a little bit pricey. It's a very good tool. It's worth the price, to a certain degree. But it's hard to justify when it's that costly.
View full review »Do not ignore the training!
View full review »I am unaware of licensing costs.
View full review »CM
Cristiane Machado
Head Of Product Development at Stefanini SCALA
The pricing is quite high and many customers do not want to pay for it.
View full review »SE
reviewer1589394
Cloud Solution Engineer at a financial services firm with 5,001-10,000 employees
Its price is quite high. Although it is worth it, it would be better if its price is reduced.
They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price.
View full review »SA
SrQA656894
Senior Software Engineer in Test at Autodesk
The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it.
View full review »I would recommend doing a PoC.
View full review »If you are looking to implement it, go straight ahead. Don't even think about it, just use it.
View full review »RW
ReinhardWeber
Senior Product Manager at SAP CX
We are a very big customer. We obviously have a special price point.
If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would definitely go for the size option. For small and medium-sized companies, the size option is probably the cheapest one. You don't need to look into operating it. You don't need to run hardware. It is pay as you go.
We looked into what can Dynatrace could actually replace. If the price point is high, think about the impact it would have to the entire organization to constantly replace monitoring tools. If implemented correctly, then it has a lot of saving potentials for the organization. That is something that should go into any ROI calculation.
View full review »There is a license issue where if we increase the memory we have to up the licenses. I was unaware of that going in. I thought it was scalable without all the paperwork behind the scenes.
View full review »
Tool investment (initial 50 JVM agents, increased to 80). One time investment with yearly maintenance costs Total Stitching activities 20 days (due to Tibco wired /unwired mechanism and old JMS version usage); 5 days per week performance testing
View full review »
As compared to New Relic and other providers, it is more expensive, which is its biggest disadvantage. Its biggest advantage is its capability. It is more feature-rich.
View full review »EV
reviewer988488
Managing Director at a computer software company with 501-1,000 employees
There's a perception that Dynatrace's value could be questioned, but this is down to a lack of due diligence on the front end. When done right, this product always gives good ROI and total cost of ownership.
View full review »Make sure your leadership buy-in is in place. Ensure leadership understands that an APM solution is a fairly expensive, so they know what they are getting into. Tools come and go, but it is the vendor relationship that is important.
View full review »If I had a colleague interested in purchasing Dynatrace, I would ask these questions:
- What are you using these days?
- What are you missing?
- If you have that missing point as well as what you already have, why not go for Dynatrace?
SB
reviewer1372599
Sr. Technical Consultant at a computer software company with 1,001-5,000 employees
The solution is rather expensive. There are less expensive options.
View full review »SC
ITspe9886
IT Specialist at a government with 10,001+ employees
Our annual costs were about the same for both AppDynamics and Dynatrace.
View full review »Assure enough and proper training and have a guardian, a single point contact from Dynatrace assigned for your organization to provide timely support/service.
View full review »RS
reviewer1170870
Enterprise Monitoring | Information Services at a healthcare company with 5,001-10,000 employees
Its license is a bit expensive. We renew it yearly.
View full review »IM
IlkkaM
Managing Director with 51-200 employees
It's expensive. It could be cheaper.
I don't have all of the contract details, but I believe that it is a continuous license.
View full review »VP
ManagerO54e5
Manager of DevOps at a hospitality company with 1,001-5,000 employees
The pricing and licensing are very expensive.
View full review »SC
ITspe9886
IT Specialist at a government with 10,001+ employees
Look at the product and the product features, not the price. Too often people look at the price and turn away. Dynatrace costs a little bit more than the other products I researched, but it can do far more. Since my last review, I have stood up a competitor's product. My Dynatrace installation is two servers plus my collectors. The competitor's product required seven servers. That is significant when looking at the cost.
I feel the price is good for what the product does.
View full review »As with a BPM project, Dynatrace fits really well a start small, scale fast environment. Getting the first agents installed, getting information, and coverage in a initial set of systems can be done in hours and with a low cost entry point. Rather than investing months building an enterprise-wide business case, our recommendation to our clients is that resources are better invested in proving the value with a small pilot.
View full review »LK
Luke Kabamba
Senior Solutions Architect at a tech services company with 51-200 employees
We asked for a three-year license, and the price was quite good.
View full review »KS
Krishnan Swaminathan
Chief Delivery & Wellness Officer at Bahwan CyberTek
I think that the price is reasonable.
View full review »Definitely look at Dynatrace if you are looking to purchase an APM solution.
View full review »SP
reviewer1045242
Project Lead Engineer at a construction company with 5,001-10,000 employees
Dynatrace is very good and it's provided a lot of information, it plays a positive role in making your application up to date in the market. If you want to monitor some applications only, it would be cheaper if you did cloud monitoring, but the price benefit depends on the use case.
View full review »OK
Olive Kusumbara
Consultant at a tech services company with 1,001-5,000 employees
It's an Open-Source platform.
The price range is quite high. It's the highest compared to the other top APM products that are available.
They only deliver on a subscription model.
View full review »OK
Olive Kusumbara
Consultant at a tech services company with 1,001-5,000 employees
Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly.
View full review »RR
Rohit Ray
Software Test Engineer at Enova International
Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups.
I think the pricing is at a fair value for what it is.
View full review »AG
Abhiram Gandhe
Principal Architect at a computer software company with 11-50 employees
While it is quite good in respect to its functionality, there are few area in regards to pricing that they can look at how to possibly change. I have heard it's costly.
AS
A.Sousa
CTO at Marketware
Pricing can be high, especially for Portuguese standards. But as one says, you get what you pay for.
Setup cost is very low considering that it is an almost totally, automatic process. Installing SaaS or Managed is only some minutes away. Given that there is no configuration involved in the agents, you can develop how many you want per hour. It only depends on your IT deployment strategy. TCO is thus much lower than expected. Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier.
View full review »The setup costs for Dynatrace are low, however licensing costs are high.
View full review »KJ
Kalyan Janaki
Staff Software Engineer at DISH Network Corporation
Our experience purchasing through AWS Marketplace was good.
View full review »Surprisingly, it is quite expensive. That is something that we could always see: Improved pricing and the overall construct on how do we use each license in regards to usage of the tool.
View full review »JT
reviewer1352661
Application Performance Analyst at a computer software company with 201-500 employees
Make 100% certain you understand the cost and limitations of HUs versus traditional monitoring Agents.
View full review »MC
Technica9689
Technical Manager at a tech services company with 10,001+ employees
Purchasing through the AWS Marketplace is excellent.
This is an expensive solution, but it is also worth the money.
View full review »A Dynatrace partner will always be willing to give you a trial. Go through the trial to see if there is a benefit for your company. Just try it out, implement it into production, and you will see the benefit.
View full review »JM
reviewer1342590
Sales Engineer at a computer software company with 1,001-5,000 employees
There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper.
We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit.
View full review »The pricing is not bad, but it could be better.
View full review »PA
SreManag4c8e
SRE Manager at a tech vendor with 501-1,000 employees
The licensing for Dynatrace is high. If you want to go for monitoring solutions, then why Dynatrace? If you have a particular budget, you can go for many other monitoring tools - apart from Dynatrace - and they can help you more and give more data than Dynatrace can.
And secondly Dynatrace also comes with a lot of issues, which I have mentioned elsewhere in this review, which can easily be rectified using other tools. It's not worth the money that you spend for Dynatrace.
View full review »I am not sure about the cost, because I was not involved in the initial implementation.
View full review »The product is definitely worth taking a look at. Be aware that it is probably more pricey than other options on the market, but there are a lot of capabilities. Dynatrace has an eye toward the future and the computing and monitoring needs that we are gonna need for the cloud.
View full review »Evaluate all the corners of the data Dynatrace provides, including outside dev and ops. The hole ITSM space can be ignited with Dynatrace integration, like CMDB synchronization.
View full review »FR
reviewer1157319
Integration Architect at a financial services firm with 1,001-5,000 employees
The price of the solution is expensive.
View full review »HG
reviewer1156377
Gerente de Operaciones at a consultancy with 1-10 employees
Although I see the value in the solution, the pricing can be a bit more expensive than other options.
View full review »Dynatrace is bit costly and not easily affordable.
View full review »Plan for the future. If you are able, go into licensing as you will get what you expected plus a tremendous amount more out of Dynatrace so you will immediately want more licenses.
View full review »I understand that due to comparisons we did, that Dynatrace is still kind of an expensive solution compared to others. But I recognize that they are ahead of the competition when we do a feature by feature comparison. We have a very stringent budget for an infrastructure solution. Maybe if they provided modules, a simple module with fewer features and a lower price, that would be very good.
View full review »Do a PoC and see if you like it.
View full review »- Pricing is still too expensive.
- Their proof of concept is still a bit difficult.
You get a really well-planned out monitoring suite for the money spent.
View full review »GL
vantaget608886
Dynatrace Technical Consultant at a tech services company with 51-200 employees
I don't really get involved in the commercial side of things and therefore cannot speak to the aspect of licensing, such as pricing. We might be on a three-year contract that gets renewed.
View full review »RS
reviewer1098582
TitleICT management division director with 501-1,000 employees
They could improve their price ranges, as there is no option for startups or testing.
View full review »Pricing is based on the number of servers monitored, so for big applications, it is a bit expensive.
View full review »Our most important criteria when selecting a vendor are the features and local support of the agency. Those two along with pricing are very important.
The reason we eventually chose Dynatrace was for the automatic (auto-baseline) of detection for the API performance issues.
View full review »AB
Alex Bielecki
Cloud Practice Specialist at a tech services company with 201-500 employees
The price could be improved.
View full review »It is quite expensive for startups.
View full review »IC
Ian Cleveland
Director and Founder at a tech services company with 11-50 employees
Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution.
View full review »Licensing is a bit complicated for Dynatrace, and pricing is dependent on how much your organization invests.
View full review »It is on the high-end of the price range of products.
View full review »Buyer's Guide
Dynatrace
March 2024
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.