Dynatrace Primary Use Case

Barry Pieper
Manager, Performance Engineering at Medica Health Plans
We're a health plan, a health insurer. We're not a big one, we have about a million members. We are growing through adding new business and we're looking to expand into the government programs: Medicare, Medicaid. Right now we provide individual and family, large corporate, self-insured, and a couple other types of health plans. We are headquartered in Minnesota, outside of Minneapolis. We have a data center in Minnetonka and one in another suburb. We do most of our work on-premise. We don't have much in the cloud for our core backroom applications. We use a package from a company called HealthEdge in Boston, to do our claims processing, membership, enrollment, etc. Our main use case is application performance monitoring, right at Dynatrace's sweet spot. First, we wanted to know what the performance of our healthcare and our health claims processing system was. Then we wanted to be able to segment it by where the transaction response time is spent. We also wanted to get into the deep dive of the Java profile, because HealthEdge is a Java application that runs on several JVMs. We wanted not only to get into the Java code but to get into the SQL that's created to call into the database, which is where the response-time problems are. We're using Dynatrace SaaS now. It's the newest version. View full review »
Chief Performance Officer at a financial services firm with 10,001+ employees
We use it to follow up user experience data. It's all banking applications. For example, when you're viewing your account, you open up your mobile app and the click you do to view your account is measured in Dynatrace. It's stored and we are checking the timing at each moment. We are also following up the timing differences between our different releases. When we have a new version release, we are already checking within our test environment to see what the impact of each change is before it goes to production. And we follow that up in production as well. In addition, we are following up the availability of all our different systems. And root cause analysis is also one of the main business cases. So we have three main use cases: * To follow up what's going on in production * Proactively reacting to possible problems which could happen * Getting insights into all our systems and seeing the correlation between these different systems and improving, in that way, our services to our end users. We use the on-prem solution, but it's the same as the SaaS solution that they are offering. They have Dynatrace SaaS and Dynatrace Managed, and our is the Managed. Currently we're on version 181, but that changes every month. View full review »
Mark Kaplan
Senior Director IT at BARBRI Inc.
When we started with Dynatrace we were an on-prem organization. We used it in the early days as an APM, the way most people used it. Our usage of Dynatrace has grown over the years, not as much in terms of capacity as in usability. It is now used by three departments within our organization. It originally started with just my group, which is IT, and then we rolled it out to development because they saw the advantages of being able to identify code bottlenecks in existing code. We've rolled it out to operations and they use Session Replay to troubleshoot customer-specific issues. And the sales department also uses it to gauge productivity and how many visits we get to a particular page, how many times people watch a particular video, how many take a certain practice exam, etc. Those use cases are all in addition to its core use, which is to help us keep our infrastructure running. We're currently using the Dynatrace SaaS, the Dynatrace ONE product. We're not using anything in the old, modular product. It fits very well for us. We are a cloud organization. We're all Azure now. We migrated from on-prem to cloud about three years ago. View full review »
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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IT Technical Architect at a insurance company with 5,001-10,000 employees
Our primary use cases are operational awareness, health of the systems, and impact on users. Other use cases include proactive performance management, system checkouts (as we investigate the ability to manage configuration and integration to the CMDB), some usage of it from a product perspective in terms of application usage, and I use it to manage and improve the user experience by understanding user behaviors. We are in both Azure and AWS. We have both on-premise and cloud Kubernetes environments that we're running in. In fact, we have been using less efficient deployment methodologies. We haven't encountered any limitations in scaling to cloud-native environments. We have only used version 1.192 of the Dynatrace product. We have not used any previous versions. View full review »
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
We are using it to monitor our e-commerce applications and the full stack that our e-commerce applications run on. That includes both our Rack Room Shoes domain and our Off Broadway Shoes domain. We use it to monitor the overall health of the entire stack, from the hardware all the way to the user interface. And more specifically, we use it to monitor the real user's experience on the front-end. View full review »
Donald Hall
Manager, Ecommerce Support at a retailer with 1,001-5,000 employees
My use cases are typically working in conjunction with our business partners. For the most part, I get questions from the business as to what our conversion rates are on the eCommerce website. E.g., what the typical user journey looks like, especially when they're doing AB testing. They like to sort of double verify that in Dynatrace with a user session tracking to see which users are taking which path. I often get diagnostic questions about things like latency. Somebody on the business side will perceive some latency on one of our pages, then give me a call to use Dynatrace to go in and do a waterfall analysis of the page load to see if it is in fact loading more slowly than it has been in the past. View full review »
Senior Product Manager at SAP CX
It's used in two major use cases: * Monitoring and our own internal IT operations. * We provide our customers access to Dynatrace tenants so customers can also leverage developing their code running on our platform. It does full stack monitoring for internal operations, problem diagnostics, APM use cases, and performance management for our customers. We have multiple instances of Dynatrace running, where about half of them are running in our data centers and the other half are running in the public cloud. Therefore, it's a hybrid deployment. We use a mixture of cloud providers, including AWS, Microsoft Azure (running Kubernetes), and Google Cloud Platform. We have traditional deployments on VMware virtual machines as well as running stuff in the cloud. We have a couple hundred Kubernetes clusters monitoring using Dynatrace. Dynatrace's functionality in this area is unmatched combined with its full stack visibility, ease of deployment, and completely dynamic changes. The container environments are also dynamic since you have microservices spinning up and down as you go. I have never seen another tool doing this with the same reliability. View full review »
Justin Lowery
Front-end Architect at Rack Room Shoes
We have several uses for Dynatrace. Most of the time, we use Dynatrace for looking into potential site problems, investigating reported issues, and trying to replicate those problems in a test environment using the information provided by Dynatrace. We use Dynatrace for performance monitoring. Quarterly, we will specifically see if there's anything that we can optimize on the front-end of our website, so that's what you see and interact with on the web page. We also use it to get ahead of any potential problems in our stack. E.g., if Dynatrace is indicating a problem, we will look into it and determine if it's affecting users. Depending on its impact, and usually if it's impacting customers, we can use that information to decide on what we need to work on next to benefit the customer experience. I use the tool as more of an analyst. I will use Dynatrace to show where systems need to be fixed, etc. This solution is SaaS. We use Google Cloud Platform, where we just use their compute engines as far as our hosts. We also have a few services that are on-prem. Dynatrace works fine with both of them. View full review »
IT Specialist at a government with 10,001+ employees
Our primary use case for both Dynatrace and AppDynamics is for application performance monitoring (APM). The main reason for having application performance monitoring is, when we see something is running slowly, we can immediately look to see where the issue is at before our systems crash on us. So, one of the major roles it plays for us is the ability to keep our system performing in peak shape. Our ability to see issues coming, then quickly isolate and correct problems was our main use of Dynatrace. We are not there yet with AppDynamics. It has been ten months, and we are still spinning our wheels trying to set it up and figure out how it works. View full review »
Senior Product Manager at a computer software company with 1,001-5,000 employees
We are using the solution in the operations space. Our primary use case is production monitoring of complex business critical systems. Another use case would be performance testing of critical releases. View full review »
CTO at Marketware
Dynatrace is an extremely helpful APM solution in large, complex environments, whenever we need to have an integrated vision of our users, infrastructure, and applications. It excels when we need to do all this with the lowest resources possible, with the best data quality, across all layers, and with the least management overhead. View full review »
Chris Green
Technical Lead at Royal Caribbean
The primary use case is for application performance management. So, we are using it to identify outages of different parts of the application as well as how we can make the application more efficient and rightsize it. View full review »
Gary Frank
CIO FNB Business Lending at FNB Business Lending
The primary use case is performance, capacity, and availability management along with user experience monitoring of 20 systems on a variety of technology stacks. User experience monitoring and optimisation of system performance and workflow. It has created good visibility on these topics for audit and compliance purposes, supporting adoption of a DevOps culture and practices within the team. We have FACT, COLLATE, and CODIX iMX technologies as well as in-house developed Java and .NET applications. These are hosted on Windows and Linux OSs and primarily on SQL Server and Oracle RDBMS. View full review »
Gregor Liddell
Dynatrace Technical Consultant at a tech services company with 51-200 employees
I am a Dynatrace consultant, and I work with a partner in South Africa. View full review »
Senior QA Analyst at Autodesk
The primary use case is monitoring and diagnostics for production marketing usage. View full review »
DevOps Consultant at a tech services company with 201-500 employees
We are using it track how the data flows throughout the entire AWS environment and seeing if there are any road blocks in between and trying to fix those. Dynatrace is really good at illustrating those. It provides a nice graph, and we can see where everything goes. It is easy to explain both to the people that work with it and the customers who want to see where their data is going. View full review »
Technology Lead at a marketing services firm with 1,001-5,000 employees
We log everything. Anything that goes wrong, we want to make sure that we are able to see the reason why. Therefore, we check metrics around CPU usage, RAM usage, etc. View full review »
Abhiram Gandhe
Principal Architect at a leisure / travel company with 10,001+ employees
Primary use case is EMI, which is application monitoring. Our enterprise management infrastructure is supported by Dynatrace. View full review »
Chin Yan Keat
Product Manager at a financial services firm with 201-500 employees
We use Dynatrace to monitor the API performance of the server. View full review »
We use this solution for end-user experience, infrastructure monitoring, analysis of bounce rates, service calls to the database, root cause analysis, and problem management. For end-user analysis, I can monitor where the connections come from, the time, the number of navigated pages, bounce rates, and finally, if the usage was satisfactory or not. View full review »
Technical Manager at a tech services company with 10,001+ employees
We use it to get the network stats and know how many clicks happened on both the front-end side and back-end side, then drill down on debiting to obtain the stats around that. Dynatrace is working fine right now. It is working as we expected. View full review »
Jubba TheHut
Application Performance Analyst at K2 - Labs Development
Used to baseline and compare performance regression tests in development and to troubleshoot performance problems experienced by customers using our application in production. We monitor both on-prem and cloud environments during testing in Agile sprints as well as applying the tool in live production environments with permission. View full review »
Rohit Ray
Software Test Engineer at Enova International
Our primary use case for the product is going through logs and tracing through what has happened. View full review »
Bill Masters
Principal Engineer at DISH Network Corporation
Our primary use case is operations monitoring. View full review »
Manager of DevOps at a hospitality company with 1,001-5,000 employees
We use it for application performance management (APM). View full review »
Alex Bielecki
Cloud Practice Specialist at a tech services company with 201-500 employees
Our primary use case is application performance monitoring. View full review »
User at a pharma/biotech company with 1,001-5,000 employees
We use this solution for APM and synthetic monitoring, as well as real user monitoring and other basic host monitoring. We have problems sent to PagerDuty via webhook in Dynatrace. This also goes to our on-call center. Debugging the worst transactions and other slow stuff is also done with this solution. View full review »
This is primarily used for Dynatrace Customer Managed Configurations in a closed customer environment. The operating systems include Microsoft Windows Server and various Linux distributions. View full review »
User at a comms service provider with 10,001+ employees
We use Dynatrace OneAgent as a solution to monitor applications, as well as infrastructure. This idea was appealing to us for time management and efficiency purposes. View full review »
Kalyan Janaki
Staff Software Engineer at DISH Network Corporation
Our primary use case is monitoring. View full review »
TitleICT management division director with 501-1,000 employees
As a system integration company, we provide it as an APM solution to our customers. View full review »
User at a pharma/biotech company with 1,001-5,000 employees
We use this solution for APM Monitoring on .NET, Java, and NodeJS, as well as Infrastructure Monitoring for Linux and Windows Based Systems, Kubernetes and Docker on-premise as well as in AWS. We perform automated monitoring using the Dynatrace API within our CI/CD jobs, and further, synthetic monitoring and HTTP Checks from different locations. View full review »
We use this solution for application monitoring across regions. It can give a quick overview of the current health status, end to end, and can quickly point to the root cause if there an issue or problem in one of our applications. It helps our managers to keep track of everything on the dashboard. View full review »
User at a consultancy with 1,001-5,000 employees
We use the Dynatrace platform to perform Application Performance Management for our Kubernetes clusters and some other legacy clusters. We have many Kubernetes clusters in our company and we are connecting each to an on-premise Dynatrace platform so that we can analyze the performance of each one separately. View full review »
User with 501-1,000 employees
Our primary use cases are for APM and digital experience management. View full review »
This solution is used for: * Integrating the diagnostics for all of my team members with the same point of view through Dynatrace link. * System integration for automatic remediation; to launch Ansible Tower jobs in response to problems or events. * User experience tracking based on session behavior. View full review »
User at a tech services company with 10,001+ employees
We get APM requirements from various customers raising concerns about poor performance for their application. They do not know what is wrong and, most importantly, what is causing it. Dynatrace has helped a lot to identify performance bottlenecks and helped to fix them before the impact is increased. View full review »
Leo Yu
Development Architect at SAP Canada
We use Dynatrace for application monitoring. View full review »
Our implementation is not a single case. We are the local partner for Dynatrace in Romania and have very different use cases that differ based on our customers. Dynatrace is being used from monitoring the end user experience to infrastructure monitoring and real-time business and impact analysis. View full review »
We are a partner and are selling this solution. We also use it internally. View full review »
We use this solution for performance monitoring and identifying resource management problems. View full review »
Ramesh KumarR
Analyst - IT Applications at Merck Group
Analysis, PurePath comparison, database hotspots, user experience monitoring, agent overview, incident management, building charts/dashboards, business transactions, etc. View full review »
User with 10,001+ employees
This solution is used to monitor an IoT customer portal. It is hosted on Amazon Web Services. It is using Drupal, Microsoft SQL server, and eWON. By using Dynatrace Managed, we have given recommendations to developers and application owners on coding practices, but have also raised alerts on performance and availability. View full review »
Program Manager at a tech services company with 51-200 employees
I am a Dynatrace partner and the company where I work is a system integrator. We propose the Dynatrace solution to our customers for monitoring the performance of applications and integrate the solution with the other tools that they have. View full review »
We used this solution in a production environment to perform stress testing and evaluations to help find bottlenecks. We monitored user behavior and identified the funnel most used by our customers. In other services, we wanted to detect third-party tools with the wrong service. View full review »
User with 10,001+ employees
We use this product for troubleshooting performance issues in our growing set of IoT portal solutions. View full review »
Solutions Consultant at Fujitsu Finland
While working for an MSP, these customers' use cases vary - in most cases, we must do the fault domain to identify who is responsible in order to fix the root cause. View full review »
System Integrator with 10,001+ employees
I use this solution for application monitoring. View full review »
We use this solution to assist with resolving incidents in a banking environment. View full review »
User at a hospitality company with 10,001+ employees
Our primary use case is to monitor the full stack of our digital platform, including the user experience. This provides us with business insights. View full review »
We use this solution for monitoring a monolithic application in ASP Classic 3.0 over IIS server. The database is SQL Server 2016 in an AlwaysOn cluster. Over three IIS instances for the core application, two IIS instances for reporting services, and two instances for the batch process in .NET 4.0. View full review »
We run our application on a Windows 2008 to 2016 environment. We needed a tool to give us insight into how our applications were running. Dynatrace was the answer. View full review »
Our primary uses for this solution are Production monitoring and RUM (Real User Monitoring). View full review »
Master IT System Administrator at a financial services firm with 10,001+ employees
We are using this software to monitor an online banking system in a production environment. View full review »
We use this solution for continuous monitoring in our customers' environments, auditing, and troubleshooting. View full review »
This solution is primarily used for performance analysis and problem-solving. View full review »
Senior Analyst programmer - APM Team Leader at a engineering company with 501-1,000 employees
We use this product to provide complete APM solutions for our customers. View full review »
Program Manager IT at a tech services company with 10,001+ employees
Our primary use case is to helps solve Java bugs. View full review »
Fabio Cavaliere
Consultant at Reply
APM monitoring and troubleshooting for any kind of technology. View full review »
User with 5,001-10,000 employees
This solution is used to create dashboards for business-related applications. View full review »
The primary use for this solution is for monitoring and performance challenges. View full review »
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,845 professionals have used our research since 2012.